CHERYL OSBORNE116 Broomfield Road, Swanscombe, Kent DA10 0LT

07804 865521 / 01322 382693cherylo@hotmail.co.uk

PROFILE

I am highly organised, confident and self-driven professional, with extensive experience in administration and providing secretarial support. As a proactive communicator, I can assertively liaise at all levels, including customers, team members and senior management.

Passionately committed to providing an exceptional standard of administrative service and support, I take a focused and structured approach, with an analytical and meticulous manner. Moreover, I am a sound decision maker with first class organisational and planning skills. I possess the ability to lead and work collaboratively within a team, as well as solely, using my own initiative. Recognised as a tenacious self-starter, with the energy and desire to succeed, I continually embrace new challenges and thrive in highly pressurised and demanding work environments.

I am currently seeking a new and challenging position within a forward-thinking and reputable company, where my excellent work ethic and ability to succeed in fast-paced, high-pressure environments will lead to me becoming a valued employee.

KEY SKILLS & EXPERTISE

First class administration skills A hardworking and disciplined administrator, with notable experience, including business administration. Proficient in ensuring day-to-day office tasks run smoothly, utilising organisational skills to perform assignments

accurately and in an efficient manner. An excellent typist; extremely fast with a high level of accuracy. First rate reception management experience.

Excellent interpersonal attributes A positive communicator, who successfully liaises at all levels, including with customers and colleagues; builds rapport

with others, developing trusting relationships effectively and quickly. Assertive and sociable manner, able to work autonomously or collaboratively as part of a team. A proficient networker and negotiator, possesses the confidence to challenge others when necessary. First-rate verbal and written communication skills developed through liaison with various parties.

Sound organisational capabilities Adept at planning and problem solving, taking a logical and methodical approach. Excellent time management skills, consistently meeting deadlines, regularly whilst under pressure. Able to multi-task effectively, handling several assignments simultaneously, with the ability to deal with conflicting

priorities successfully. Able to investigate and solve issues, including complex or long-standing problems.

IT skills Experienced user of Microsoft Office applications, including Word, Excel, PowerPoint and Access; knowledge of

PaintShop Pro.

PROFESSIONAL EXPERIENCE

Office and Procurement Manager John D Hotchkiss Ltd, Sevenoaks, Kent Oct 2005 – present Accountable for delivering a first class secretarial and PA service to a team of Directors. This includes providing

administrative support such as typing letters and other documentation, updating records electronically, taking minutes at meetings and diary management.

Manage the reception area and exhibit first class communication expertise when liaising with visitors in a professional yet friendly manner (face to face and over the telephone, handling a busy switchboard).

Competent in IT and telephone maintenance, resolve problems solely, thus demonstrating the ability to use own initiative.

Cheryl Osborne References available upon request Page 1

Exhibited attention to detail when dealing with sales and purchase ledge accounting tasks. Proved expertise in numeracy when co-ordinating the HR payroll. Effectively planned and organised workshops for the HR team. Engaged in providing over for the Accounts Manager, during times of absence, and at our sister company office.

Sales Accounts Clerk Tarmac Ltd, Rochester, Kent Oct 2003 – Oct 2005 General responsibility for inputting quotations on to the computerised SAP system on behalf of the company’s

representatives. Dealt with business administration; this involved using organisational skills and attention to detail to ensure that

dispatch note queries were resolved prior to the invoicing stage, in order to pre-empt customer queries. Utilised negotiation technique and liaison skills when agreeing prices with customers. Used attention to detail when raising credit notes. Used interpersonal skills when communicating with other teams within the business.

Compliance Officer Premier Tax, Rochester, Kent Sep 2001 – Aug 2003 Confidently dealt with official enquiries raised by the Inland Revenue, relating to clients’ self-assessment tax returns,

whilst utilising organisational skills to perform assignments accurately and in an efficient manner. Practiced interpersonal ability when liaising professionally with clients and employers.

Customer Service Supervisor Advanced Power Components plc, Apr 2000 – Jul 2001Rochester, Kent

Proved leadership capability when managing a small team. Used planning and co-ordination skills when ensuring the correct working procedures were undertaken from receipt

through to despatch.

EARLY CAREER

Various roles David S Smith Coating and Laminating, Oct 1983 – Feb 2000Strood, Kent

Projects Administrator Overall responsibility for the Year 2000 transition projects, and other in-house projects, including the procurement of

an appropriate software package to ensure the smooth running of the organisation. Management in various aspects of IT for the business, involving delivering staff training on the in-house system.

Sales Co-ordinator Played a pivotal role in managing customer accounts within the UK, which then progressed to managing accounts

worldwide.

Secretary Provided first class secretarial and administration support to the Manufacturing Director and his department

managers, including Production, Quality Control, Engineering and Safety, and the Personnel Manager.

Administrator Conway Perkins Publishing Company, Apr 1982 – Oct 1983Maidstone, Kent

Secretary L Robinson and Co (Gillingham) Limited Jan 1979 – Apr 1982Gillingham, Kent

Secretary GEC Elliott Automation Limited Aug 1974 – Dec 1998Rochester, Kent

QUALFICATIONS AND EDUCATION

GCE O-levels in: English Language and Greek Literature in TranslationCSEs in: Mathematics, French, Business Studies and Geography

RSA Typewriting: Stages I, II (Advanced) and IIIStage II Audio (Advanced)

Cheryl Osborne References available upon request Page 2