c110 user guide

7/30/2019 C110 User Guide

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79 - C110 Users Guide

10 Close the top cover.

11 Press the Clear key.The blinking of all indicators stop, and the magenta toner indicator lightsup. The toner cartridges rotate within the printer.

12 After the toner cartridges havefinished rotating, open the frontcover.


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13 Align the shaft on each end of the toner cartridge with itsholders, and then insert thecartridge.

Important!Do not touch the contactindicated in the illustration.


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14 Press in the magenta toner cartridge until it locks into place.

15 Close the front cover.


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Troubleshoo t ing


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IntroductionThis chapter provides information to aid you in resolving printer problems youmay encounter, or at least guide you to the proper sources for help.

Preventing Media Misfeeds page 84

Understanding the Media Path page 85Indicator Messages page 86

Clearing Media Misfeeds page 90

Solving Problems with Media Misfeeds page 98

Solving Other Problems page 99

Solving Problems with Printing Quality page 101


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Preventing Media Misfeeds

Make sure that...

" Media matches the printer specifications." Media is flat, especially on the leading edge." The printer is on a hard, flat, level surface." You store media in a dry location away from moisture and humidity." You always adjust the media guides in Tray 1 after inserting the media (a

guide that is not properly adjusted can cause poor print quality, mediamisfeeds, and printer damage).

" You load the media printing-side up in the tray (many manufacturers placean arrow on the end of the wrapper to indicate the printing side).

Avoid...

" Media that is folded, wrinkled, or excessively curled." Double feeding (remove the media and fan the sheetsthey may be

sticking together). " Loading more than one type/size/weight of media in a tray at the same

time." Overfilling the trays." Allowing the output tray to overfill (the output tray has a 100-sheet

capacitymisfeeding may occur if you allow media to accumulate morethan 100 sheets at one time).


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Understanding the Media PathUnderstanding the printers media path will help you locate media misfeeds.

1 Output tray

2 Imaging cartridge

3 Toner cartridge carousel4 Tray 1

5 Fuser unit

1

2

4

5

3


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Indicator MessagesThe indicators on the control panel provide information about your printer andhelp you locate each problem.

Status MessagesStatus messages indicate the current condition of the printer.

The printer status also can be checked on the Remote Panel Utility. (Refer toWorking with the Remote Panel Utility on page 25 .)

Readyindicator (green)

Attentionindicator (orange)

Condition Action

Off Off Power off None

Slow blinking Off Energy save mode None

On Off Ready to print None

Blinking Off Processing data None

Printing

On On Initializing (power on) None

Canceling a print job


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Warning Messages

* Differs depending on the toner status.



Toner indicator (orange)

Condition Action

On Off Slowblinking

Toner near empty Prepare the new toner cartridge.

On Off Blinking An unapproved toner cartridge is installed.

Install a genuine Oki toner cartridge.

On Off Rapidblinking

The installed toner cartridge is of anunapproved type.

Install a genuine Oki toner cartridge..

Blinking Off On Toner out

Note: Thismessage appearswhen the Toner Ou t Stop in theRemote Panel Utility is set toOff .

Replace the toner cartridge.

Note: Printing cancontinue, however, the

printing results are not guaranteed.

On Slowblinking

* Imaging cartridgenear end

Prepare the new imagingcartridge.

* Toner cartridgememory error

Re-install the specifiedtoner cartridge.

* Video interface error Turn off the printer. After afew seconds, turn on theprinter.

* Process caution Open and close theprinters covers.

If the error is not corrected,turn off the printer. After afew seconds, turn on theprinter.

Off Slowblinking

* Imaging cartridge end Replace the imagingcartridge.


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Error MessagesThese messages indicate errors which you must correct before a print jobcan continue or the printer status return to Ready.




Condition Action

Off Rapidblinking

On Toner out

Note: Thismessageappears whenthe Ton er Out Stop in theRemote Panel

Utility is set toOn .

Replace the toner cartridge.

Note: If Ton er Out Stop in the RemotePanel Utility is set toOff , printing cancontinue. However, the printing

results are not guaranteed.

Off On On The toner cartridge isnot installed.

Install the all toner cartridges.

Toner empty Replace the toner cartridge.

Slowblinking

Slowblinking

* Media empty Load media into Tray 1.

Slow blinking

alternately

* Media size error

The size of paper being printed on isdifferent from thesize of paper specified in theprinter driver.

Press the Cancel key to

cancel the error.To print on paper of the sizespecified in the printer driver, load paper of thecorrect size into Tray 1, andthen try performing the print

job again.

Off Slowblinking

* Memory full Press the Cancel key.


Off Blinking * Front cover or topcover is open.

Close the front cover andtop cover.

* The imagingcartridge is notinstalled.

Install the imagingcartridge.


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* Differs depending on the toner status.

Service MessageThis message indicates a more serious fault that can only be corrected by acustomer service engineer.

Off Rapidblinking

* Media jam Clear the jam, close thecovers, and then continuewith the print job.

Off Rapidblinking

Allblinking

Process error Open and close theprinters covers.


Off On Allblinking

Imaging cartridgeend

Replace the imagingcartridge.




Condition Action

Rapidblinking

Rapidblinking

All blinking Fatal error Turn off the printer. After a few seconds, turn onthe printer.

If the problem persists,contact your vendor or authorized service

provider.




Condition Action


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Clearing Media MisfeedsTo avoid damage, always remove misfed media gently, without tearing it. Anypieces of media left in the printer, whether large or small, can obstruct themedia path and cause further misfeeds. Do not reload media that has misfed.

Important!The image is not fixed on the media before the fusing process. If you touch the printed surface, the toner may stick to your hands,so be careful not to touch the print face when removing the misfedmedia. Make sure not to spill any toner inside the printer.

CAUTIONUnfused toner can mess your hands, clothes, or anything else itgets on. If you accidentally get toner on your clothes, lightly dust them off as best as you can. If some toner remains on your clothes, usecool, not hot water, to rinse the toner off. If toner gets on your skin, wash it off with cool water and a mild soap.

WARNING!If you ge t toner in your eyes , wash i t ou t imm edia te ly wi th coo l water and co nsul t a doc to r.

If, after clearing the media misfeed, the misfeed message in the control panel

persists, open and close the printers covers. This should clear the misfeedmessage.


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Clearing Procedures

1 Open the top cover.Note If there is paper in the

output tray, remove it,and then fold up the

output tray beforeopening the top cover.

2 Grab the handle and lift it upslightly to the back, and thenslowly pull the imaging cartridgeout vertically.


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Important!Do not touch the PC drum on the imaging cartridge.

Position the removed imaging cartridge horizontally as shows inthe illustration at the right.

Be sure to keep the imaging cartridge horizontal and place it whereit will not become dirty. Do not leave the imaging cartridge removed for more than 15minutes, and do not place the removed imaging cartridge in alocation where it would be exposed to direct light (such assunlight).


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3 Push the fuser separator leversback as far as possible.

CAUTIONThe area around the fuser unit is extremely hot. Touching anything other than the indicated leversmay result in burns. If you

get burned, immediatelycool the skin under coldwater, and then seekprofessional medicalattention.

M


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4 Remove any misfed media.Note Raise the fuser unit cover

and remove the media.

M

M


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Important!Do not touch the paper exitsensor on the fuser unit.

Important!Decreased print quality mayresult if the surface of thetransfer roller is touched. Be careful not to touch thesurface of the transfer roller.

M


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5 Return the fuser separator levers to their original positions.

6 Slowly insert the imagingcartridge vertically, and thenpush it slightly down toward youto finish reinstalling the imagingcartridge.

M


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7 Carefully close the top cover.


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Solving Problems with Media MisfeedsNote Frequent misfeeds in any area indicate that area should be checked,

repaired, or cleaned. Repeated misfeeds may also happen if youreusing unsupported print media.

Symptom Cause SolutionSeveral sheets gothrough the printer together.

The front edges of the media are noteven.

Remove the media and even up thefront edges, then reload it.

The media is moistfrom humidity.

Remove the moist media and replace itwith new, dry media.

Media misfeedmessage stays on.

Some media remainsmisfed in the printer.

Recheck the media path and makesure that you have removed all of themisfed media.

Media ismisfeeding.

The media is notcorrectly positioned inthe tray.

Remove the misfed media andreposition the media properly in thetray.

The number of sheetsin the tray exceedsthe maximumallowed.

Remove the excess media and reloadthe correct number of sheets in thetray.

The media guides are

not correctly adjustedto the media size.

Adjust the media guides in the Tray 1

to match the size of the media.

Warped or wrinkledmedia is loaded in thetray.

Remove the media, smooth it out, andreload it. If it still misfeeds, do not usethat media.

The media is moistfrom humidity.


The recommendedlabel sheet is facingthe wrong way inTray 1.

Load the label sheets according to themanufacturers instructions.

Media ismisfeeding.

Unsupported media(wrong size,thickness, type, etc.)is being used.

See Print Media on page 30

The media feed roller is dirty.

Clean the media feed roller.

For more details, refer to Interior onpage 69 .


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Solving Other Problems

Symptom Cause Solution

Printer power is not

on.

The power cord is notcorrectly plugged into the

outlet.

Turn off the printer, confirm that thepower cord is correctly plugged into the

outlet, and then turn on the printer.Something is wrong with theoutlet connected to theprinter.

Plug another electrical appliance intothe outlet and see whether it operatesproperly.

The power switch is notcorrectly turned on (Iposition).

Turn the power switch off (O position),then turn it back to the on (I position).

The printer is connected toan outlet with a voltage or frequency that does notmatch the printer specifications.

Use a power source with thespecifications listed in appendix A,Technical Specifications.

Printingtakes toomuch time.

The printer is set to a slowprinting mode (for example,thick stock).

It takes more time to print with specialmedia. When using regular paper,make sure that the media type is setproperly in the driver.

The printer is set to power saving mode.

It takes time for printing to start inpower saving mode.

The job is very complex. Wait. No action needed.

A toner cartridge for adifferent region or anunapproved toner cartridge isinstalled.

Install a genuine Oki toner cartridgeapproved for your specific printer.

Blank pagesare printed.

One or more of the toner cartridges are defective or empty.

Check the toner cartridges. The imagewill not print correctly or not at all, if thecartridges are empty.

The wrong media is beingused.

Check that the media type set in thedriver matches the media loaded in theprinter.


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Not all pagesprint.

The Cancel key waspressed.

Make sure no one pressed the Cancelkey while your job was printing.

The tray is empty. Check that the trays are loaded withmedia, in place, and secure.

A document is printed with anoverlay file which has beencreated by an unsuitableprinter driver.

Print the overlay file using a suitableprinter driver.

Printer resets or turns off frequently.

The power cord is notcorrectly plugged into theoutlet.

Turn off the printer, confirm that thepower cord is correctly plugged into theoutlet, and then turn on the printer.

A system error occurred. Contact Technical Support with theerror information.

With N-up onmultipleprints, theoutput isincorrect.

Both the driver and theapplication have been set for collation.

For N-up on multiple prints, chooseCollate only in the drivers Basic Tab.Do not set collation in the application.

You hear unusualnoises.

The printer is not level. Put the printer on a flat, hard, levelsurface.

There is a foreign objectstuck inside the printer.

Turn off the printer and remove theobject. If you cannot remove it, contactTechnical Support.

Media iswrinkled.

The media is moist fromhumidity or having water spilled on it.


The media feed roller or fuser unit is defective.

Check them for damage. If necessary,contact Technical Support with theerror information.

Unsupported media (wrong

size, thickness, type, etc.) isbeing used.




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Solving Problems with Printing Quality


Nothing is printed,or there are blank

spots on theprinted page.

One or more of thetoner cartridges may be

defective.

Remove the toner cartridges andcheck if any is damaged.

The imaging cartridgemay be defective.

Remove the imaging cartridge andcheck for damage. If it is damaged,replace it.

The media is moist fromhumidity.

Adjust the humidity for media storage.Remove the moist media and replace itwith new, dry media.

The media set in theprinter driver mismatches the medialoaded in the printer.

Load the correct media in the printer.

The power source doesnot match the printer specifications.

Use a power source with the proper specifications.

Several sheets arebeing fed at the sametime.

Remove the media from the tray andcheck for static electricity. Fan plainpaper or other media, and replace it inthe tray.

Media is not setproperly in the tray.

Remove the media, tap it to straightenit out, return it to the tray, and realignthe media guides.

Entire sheet isprinted in black or color.

One or more of thetoner cartridges may bedefective.

Remove the toner cartridges andcheck for damage. If it is damaged,replace it.


Remove the imaging cartridge andcheck for damage. If it is damaged,

replace it.


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Image is too light;there is low imagedensity.

The print head windowis dirty.

Clean the print head window.


Remove the moist media and replacewith new, dry media.

There is not much toner left in the cartridge. Replace the toner cartridge.



Media type is setincorrectly.

When printing labels, postcards, thickstock, or letterheads, specify theappropriate media type in the printer driver.

Image is too dark. One or more of thetoner cartridges may bedefective.




Image is blurred;

background islightly stained;there isinsufficient glossof the printedimage.

One or more of the

toner cartridges may bedefective.

Remove the toner cartridges and

check for damage. If it is damaged,replace it.





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The print or color density is uneven.

One or more of thetoner cartridges may bedefective or low.


The imaging cartridge isdefective.


The printer is not level. Place the printer on a flat, hard, levelsurface.

Irregular print or mottled imageappears.


Adjust the humidity in the mediastorage area. Remove the moist media and replace itwith new, dry media.

Unsupported media

(wrong size, thickness,type, etc.) is beingused.






There isinsufficient fusingor the imagecomes off whenrubbed.



Unsupported media(wrong size, thickness,type, etc.) is beingused.


Media type is setincorrectly.

When printing labels, postcards, thickstock, or letterheads, specify the

appropriate media type in the printer driver.



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There are toner smudges or residual images.

One or more of thetoner cartridges aredefective or installedincorrectly.


There are toner smudges on theback side of thepage (whether or

not it has beenduplexed).

The media path is dirtywith toner.

Print several blank sheets and theexcess toner should disappear.

One or more of thetoner cartridges aredefective.




Abnormal areas

(white, black, or color) appear in aregular pattern.

The print head window

is dirty.


A toner cartridge maybe defective.

Remove the toner cartridges with thecolor causing the abnormal image.Replace it with a new toner cartridge.





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Image defects. The print head windowis dirty.


A toner cartridge maybe leaking.


A toner cartridge maybe defective.

Remove the toner cartridge with thecolor causing the abnormal image.

Replace it with a new toner cartridge.



Lateral lines or bands appear onimage.

The printer is not level. Place the printer on a flat, hard, levelsurface.

The media path is dirtywith toner.

Print several sheets and the excesstoner should disappear.





Colors lookdrastically wrong.

One or more of thetoner cartridges aredefective.

Remove the toner cartridges and verifythat the toner is distributed evenly oneach cartridge roller, and reinstall thetoner cartridges.

Colors are notregisteringproperly; colorsare mixed or havepage- to-page variation.

The imaging cartridge isnot correctly seated.

Remove the imaging cartridge andreinstall it.

One or more of thetoner cartridges may be

defective.

Remove the toner cartridges andcheck for damage. If it is damaged,

replace it.The media is moist fromhumidity.




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If the problem is not resolved, even after all of the above have beenperformed, contact Technical Support with the error information.

The color has apoor reproductionor has poor color density.





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Speci f ica t ions


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Printer SpecificationsType Desktop full color laser beam printer

Printing system Dual laser diode with polygon mirror

Developing system Mono component development system

Fusing system Heat roller systemResolution 1200 dpi 600 dpi or

600 dpi 600 dpi

First print Monochrome: 13 seconds for A4, Letter (plainpaper)

Full color: 22 seconds for A4, Letter (plainpaper)

Print speed Monochrome: 19 pages per minute for A4, Let-ter (plain paper)

Full color: 5 pages per minute for A4, Let-ter (plain paper)

Warm-up time Avg. 30 seconds (time to return to Ready modefrom Energy save mode)

Media sizes Paper width: 92 to 216 mm (3.6 to 8.5")Paper length:

Plain paper: 195 to 356 mm (7.7 to 14.0")Thick stock 1/2: 184 to 297 mm (7.25 to

11.7")Paper/Media Plain paper (60 to 90 g/m 2)

LetterheadLabelsThick stock 1 (91 to 160 g/m 2)Thick stock 2 (161 to 209 g/m 2)Postcard

Input capacity Plain paper: 200 sheetsLabels/Letterhead/Postcard/Thick Stock:

50 sheetsOutput capacity Output tray: 100 sheets (A4, Letter)

Operating temperature 10 to 35C (50 to 95F)

Operating humidity 15 to 85%

Power supply 120 V, 50 to 60 Hz220 to 240 V, 50 to 60 Hz

Power consumption 120 V: 970 W or less220 to 240 V: 1020 W or lessEnergy Saver Mode: 14 W or less


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Amperage 120 V: 8.2 A or less220 to 240 V: 4.4 A or less

Acoustic Noise Printing: 52 dB or lessStandby: 32 dB or less

External dimensions Height: 275 mm (10.8")Width: 396 mm (15.6")Depth: 380 mm (14.9")

Weight 13 kg (without consumables)

15 kg (with consumables)

Interface USB 2.0 compliant

Standard memory 16 MB


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Consumable Life Expectancy Chart

User-Replaceable Consumables

Note The values shown for the toner cartridge and imaging cartridgeindicate the number of pages for simplex printing using A4/Letter-sizemedia with 5% coverage. The actual life may differ (be shorter) depending on the printingconditions (coverage, paper size, etc.), differences in the printingmethod, such as continuous printing or intermittent printing (whenprint jobs of one page are often printed), or the type of paper used, for example, thick paper. In addition, the life will be affected by thetemperature and humidity of the operating environment.

Service-Replaceable Consumables

Item Average Life Expectancy

Toner cartridge Starter Cartridge =500 pages (Y, M, C, K)Replacement Cartridge =

Standard-capacity: 1,500 pages (Y, M, C)High-capacity: 2,500 pages (Y, M, C, K)

Imaging cartridge Monochrome: 45,000 pages (Continuous)10,000 pages (1 page per job)

Full color:11,250 pages (Continuous)7,500 pages (1 page per job)

Fuser unit 50,000 pages

Item Average Life Expectancy

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