c2005-05 isar
DESCRIPTION
ISAR Latest CRJTRANSCRIPT
CCRRJJ110000//220000
123 Garratt Blvd. Downsview, Ontario, Canada M3K 1Y5 Telephone 1(416) 633-7310 http://www.aerospace.bombardier.com
IINN--SSEERRVVIICCEE AACCTTIIVVIITTIIEESS RREEPPOORRTTISAR 2005-05 MAY 26, 2005
ISAR ATA-Numbered Articles 2005-05-0001: REMINDER: CRJ Series Operators’ Conference & Trade Show ......................................4 2005-05-0002: Training News - TC Acknowledgement of Same Type Rating for All CRJ Models ........5 2005-05-0003: SpotLight Awards, SpotLight First, and Other News ......................................................6 2005-05-0004: SpotLight Tip: Session Closing ......................................................................................7 2005-05-0005: Supplier Performance Metrics Now Available on RACS ................................................8 2005-05-0006: Vendor Backstop Claims - Process Information .............................................................8 2005-05-2210: Autopilot System Operation - Clarification ....................................................................10 2005-05-2720: Rudder Control System Front Pivot - Different Configurations.....................................11 2005-05-2811: Fuel Collector Tank Check Valve Functional Check ....................................................12 2005-05-3830: Toilet Fill/Rinse Shutoff Valve - STC Availability ..........................................................13
Quality Corner .......................................................................................................................................................................13
Technical Publications News Maintenance & Flight Manual Revision Schedule.................................................................................14
Maintenance Engineering News 2005-05-0007: Continuing Maintenance Requirements for Aging Aircraft - Part III .............................15 2005-05-0008: DREAM File Now Available on RACS Website ...........................................................17 2005-05-0009: Maintenance Task Optimization Initiatives ..................................................................18
All Operator Messages (AOM) Recently Issued ........................................................................... 19 Service Letters (SL) Recently Issued ........................................................................................... 19 Generic Reference Instruction Letter (RIL) Update ...................................................................... 19 Generic Repair Engineering Orders (REO) Recently Issued........................................................ 19 Generic In-Service Modsums Recently Issued............................................................................. 19 Bombardier Contacts (FSR/CSAM/Fleet Services) ..................................................................... 20
Readers are requested to please distribute this newsletter within their organizations.
THIS REPORT SUMMARIZES IN-SERVICE ACTIVITIES AND IS FOR BOMBARDIER AEROSPACE REGIONAL AIRCRAFT CUSTOMER INFORMATION ONLY The ISAR is published by Customer Support. Please address inquiries to the Editor (1-416-373-7887; e-mail: lo [email protected] ier .com).
All published ISARs are available in the Technical Help Desk Library section of the RACS website: www.racs.bombardier.com
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IINNTTEENNTT OOFF IISSAARR The In-Service Activities Report is a technical newsletter which provides a forum for sharing in-service experiences. The document includes reports of problems and resolutions, as well as other noteworthy maintenance tips. It also provides a periodic update of customer support initiatives within Bombardier. The ISAR is intended to be read by all in the Operator’s organization who are concerned with maintenance support of the aircraft.
In-Service Activities Reports are intended to provide routine notification of: Major items of interest and significance which have occurred during a specified period (e.g., since the previous edition of the
ISAR). Discrepancies that have been experienced and reported by Operators. Action being taken to rectify discrepancies.
Important Note: Material appearing in this ISAR is to be considered valid as of the date of publication. Operators concerned with the current validity and possible implications of a specific article in the ISAR should contact the Technical Help Desk (e-mail: thd.cr [email protected] ier .com ; telephone: 1-514-855-8500).
HOW TO FIND ISARs ON RACS WEBSITE - http://www.racs.bombardier.com/ - Customer Login (enter username and password) - select “Technical Help Desk Library” - select CRJ - select CRJ 100/200/440 - select “In-Service Activities Report (ISAR)”
PROPRIETARY NOTICE This document is for information purposes only and is not part of any proposal and creates no contractual commitment. Information in this report is Proprietary to Bombardier Inc. and Bombardier Aerospace Regional Aircraft. This report must not be reproduced or distributed in whole or in part to a third party without prior express permission in writing from Bombardier Inc.
TTEECCHHNNIICCAALL CCOONNTTAACCTT GGUUIIDDEE TCG2005A, the latest edition of the Bombardier/Operator contact booklet, was published on February 24, 2004. Available in PDF format only, TCG copies can be obtained by contacting [email protected].
The TCG can also be viewed on RACS (www.racs.bombardier.com): select Technical Help Desk Library, select the appropriate aircraft category, click on FAD - Most Frequently Accessed Documents, then click on Technical Contact Guide (this will take you to the PDF file).
For additional information on any of the in-service items covered in the ISAR, please contact your local Bombardier Aerospace Regional Aircraft Field Service Representative or the appropriate staff member noted below:
Bob Duffield Director, Maintenance Engineering 1-416-375-3538 Martin Elliott Director, In-Service Engineering & Technical Support 1-416-375-3177 Simon Heaton Director, Customer Support 1-416-373-3034 Jeffrey MacDavid Director, Technical Publications 1-514-855-7308 Andy Nureddin Director, Customer Services 1-416-373-5138 Maurice Clark Chief, Structures, Regional Aircraft 1-416-375-3092 Dave Grant Manager, In-Service Systems Engineering (Hydro-Mechanical/GSE) 1-514-855-7789 Dario Leone Manager, Field & Fleet Services 1-416-373-5295 Robert Jacques Manager, Technical Help Desk 1-514-855-7837 Andrew Jones Manager, In-Service Structures Engineering 1-514-855-7054 Tracy Lloyd Manager, In-Service Systems Engineering (Avionics/Electrical/Propulsion) 1-450-476-7633 Vasil Rambi Manager, Maintenance Engineering 1-416-373-5529 Emily Holding Event & Conference Coordinator 1-514-855-8296 Lorne Bromley Customer Support Documentation Editor 1-416-373-7887
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FFrroomm tthhee EEddiittoorr Pinnacle Airlines, Inc. of Memphis, Tennessee is the featured Operator for this edition of the ISAR. Pinnacle flies in the colours of Northwest AIRLINK.
Pinnacle Airlines, formerly Express Airlines I, was founded in 1985 with the intent of offering regional airline passenger feed to a code sharing, major airline’s hub. It began flying as Republic Express in August of the same year. Over the next decade, Express I provided safe, comfortable, and convenient airline service to 56 cities in the southeast and upper mid-west USA. In 1997, Northwest Airlines, Express I’s new code share partner, elected to make changes in the structure of the company, which, until then, had been privately held. Effective April 1, 1997, Express I became a wholly-owned subsidiary of Northwest Airlines. In order to concentrate on flying from the Memphis Hub, Express I moved its headquarters to Memphis, Tennessee, creating many job opportunities and relocating several people to the area. Shortly after relocating to Memphis, the company was awarded 42 CRJs designated to operate as Northwest Jet Airlink. Delivery of the CRJs began in April 2000. The first Northwest CRJ lifted into the sky on June 1, 2001, flying from Memphis to Greenville-Spartanburg, S.C. As of May 9, 2005, Pinnacle operates 123 CRJs and 712 daily flights in the U.S. and Canada from its hubs in Detroit, Memphis, and Minneapolis. After the CRJ deliveries are completed, Pinnacle will operate 139 CRJs. In addition to its hubs, Pinnacle Airlines maintains Maintenance, Repair, and Overhaul (MRO) facilities located in Knoxville, Tennessee, Tulsa, Oklahoma, and South Bend and Fort Wayne in Indiana. These locations are designed to perform preventative maintenance on the CRJs. To more accurately reflect our objectives as an airline, Express Airlines I, Inc. officially changed its name to Pinnacle Airlines, Inc. on May 8, 2002. Pinnacle is now a publicly held company. Stock is traded on the NASDAQ Market as “PNCL”. The airline currently employs approximately 3,400 people.
Bombardier staff assigned to support Pinnacle includes Sandra Tymchuk, Customer Support Account Manager, and Gilles Potvin and Mike Dornenburg, Field Service Representatives.
Our thanks to Kristen Loughman, Manager, Internal Communications at Pinnacle and Gilles Potvin for the material for this feature.
For more information on this Operator, visit the website: www.nwairlink.com
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ISAR Article 2005-05-0001 contributed by Emily Holding, Customer Services Subject REMINDER: CRJ Series Operators’ Conference and Trade Show Applicability CRJ100/200/440/700/900
We would like to encourage you to attend the 1st CRJ Series Operators’ Conference & Trade Show to be held June 20-24, 2005 in Montréal, Québec, Canada.
This year, we have combined the CRJ products into one conference which we hope will appeal to both our Operators and suppliers.
The meetings will be held at the Palais de Congrès, a versatile conference centre in the heart of Montréal’s international district. It is near our preferred hotel, the Delta Centre-Ville, connected to the metro (subway), and linked to the world’s largest indoor/underground pedestrian network. If you are planning on exploring the city, see the helpful website: http://www.stcum.qc.ca/english/metro/a-mapmet.htm.
The main conference forum will provide Operators with the latest updates from In-Service Engineering, Technical Publications, Spares, and Programs. In addition, we have added several workshops on Wednesday, June 22nd. The workshops include Avionics, SFAR88, Lightning Strike, Aging Aircraft, Aircraft Economics, a PPG session, and a Flight Operations Performance Review.
Join us on Tuesday, June 21st to open the Trade Show with a Cocktail Reception starting at 7 p.m. The Trade Show runs from Tuesday evening until 5 p.m. on Wednesday. Don’t forget your “passport” to the show - and visit all our suppliers for the chance to win a prize.
Enjoy Montréal’s world-famous joie de vivre at Delta Centre-Ville, our preferred hotel for the conference.
Ideally situated where Old Montréal and the new international business district meet near the Montréal World Trade Centre, Delta Centre-Ville is the perfect base from which to explore North America’s largest French-speaking city during your free time.
The following link will provide direct access to the Bombardier rate reservations at the Delta Centre-Ville: http://www.deltacentreville.ca/CRJO.
The Delta Centre-Ville boasts Montréal’s only revolving rooftop restaurant. All week long, you can enjoy the view as you indulge in the Chef’s inspired breakfasts, provided just for Bombardier guests.
To register for the conference and find further information, visit our website at www.racs.bombardier.com, “Shows & Events”, or contact Emily Holding, Event & Conference Coordinator ([email protected]; phone: 1-514-855-8296).
ATTENTION ! Deadline for registration
and to book hotel accommodations:
MAY 27
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ISAR Article 2005-05-0002 contributed by Edgar Guntermann, Mgr., Instructional Systems; Training Centre Site Mgr. Subject Training News: Transport Canada Acknowledgement
of Same Type Rating for All CRJ Models Applicability CRJ100/200/700/705/900
On May 3, 2005, Transport Canada formally acknowledged the same type rating between the CL-600-2D15, CL-600-2B19, CL-600-2C10, and the CL-600-2D24 (i.e., CRJ100/200, CRJ700, CRJ900, and CRJ705) variants of the CRJ. The latest operational evaluation determined that the earlier training, checking, and currency requirements are unchanged, and those between the CRJ900 and CRJ705 are “A/A/A” - in other words, only a handout is required for training.
The FAA and EASA are in accord with the TC findings, however, their results will only be published towards the end of June 2005.
Same type rating allows pilots to fly all variants of the CRJ with minimal additional training. The Operational Evaluation / Flight Standards Board activities determine the training/checking and currency requirements for an aircraft variant in comparison to the base aircraft. In the case of the CRJ705, no formal training program is required for a CRJ900 pilot to fly the CRJ705; only a handout describing the differences between the two variants is needed. A three-day differences course is sufficient for a CRJ200 pilot to become qualified on the CRJ900 or CRJ705. The benefits of same type rating for an Operator flying a mixed fleet are obvious in terms of reducing training and operating costs by having pilots qualified to fly multiple variants.
The CRJ705/900 is the third successful CRJ Operational Evaluation / Flight Standards Board managed by the Montréal-based Aircraft Services Instructional Systems department.
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ISAR Article 2005-04-0003 contributed by Robin Clark & Dena Porter, CaseBank Technologies
Subject - Awards, SpotLight First, and Other News Applicability CRJ100/200/700/900; Q400
Monthly Awards We are proud to announce that our monthly SpotLight awards are back, and are pleased to recognize the following individuals for their use of SpotLight during April:
CRJ200: Sam Otero SkyWest Airlines CRJ700: Christopher Kohr SkyWest Airlines Q400: Maurice Takahashi (Tak) Horizon Air Bombardier: Bruce Chown FSR (at American Eagle)
Awards Program Remember, our seasonal SpotLight First awards program that was announced in last month’s ISAR is running until midnight July 31, 2005. SpotLight users will be eligible to win based on the following criteria:
Highest Number of Closed Sessions: This category is open to Operators and their registered SpotLight users. Note that Practice Sessions will not be considered in this contest.
Highest Number of New Valid Sessions: Open to all registered Bombardier FSRs and THD SpotLight users. Note that Practice Sessions will not be considered in this contest.
Best Suggestion to Enhance SpotLight: Open to all registered SpotLight users (Operators and Bombardier staff) across all three Bombardier knowledgebases (CRJ100/200/440, CRJ700/900, Q400).
Prizes Winners will have their choice from the following prize list: Apple iPod 20; Palm 32 MG Handheld; Canon 3.2MP Digital Camera; Amazon Gift Certificate (valued at $300 US or equivalent local currency). [NOTE: PRIZE MODEL NUMBERS MAY CHANGE DEPENDING ON CURRENT PRODUCT AVAILABILITY AT CLOSE OF CONTEST]
Apple iPod 20 Palm 32 MG Handheld Canon 3.2MP Camera Amazon Gift Certificate
For more contest information, please log onto SpotLight and click the “SpotLight First” link on your homepage. (Note: the SpotLight login can be accessed through the Bombardier RACS website.)
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Other News “An Analysis of Current Troubleshooting Practices in the Regional Airline Community” has recently been published. This white paper is a collaborative effort between CaseBank and Bombardier. Its intent is to inform Operators of their opportunity to save $34,800 to $52,500 US per aircraft per year, and to improve their first-time-fix rate by properly implementing and using SpotLight.
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ISAR Article 2005-04-0004 contributed by Robin Clark, CaseBank Technologies
Subject User Tip: Session Closing Applicability CRJ100/200/700/900; Q400
User feedback suggests that there is a perception that SpotLight places an extra workload on anyone creating a session. Many users believe they should leave their SpotLight sessions open until they know for sure that the action they performed was the correct fix. This places a burden on users when they return to work after vacation or days off, trying to close-out SpotLight sessions on aircraft with which they are no longer working.
The goal of SpotLight is to ease your workload by sharing information. If you initiate a session on a particular aircraft and are signing off the defect in the log book, then you should also close-out the SpotLight session, indicating what the corrective action was. Any SpotLight session may be reopened and troubleshooting continued, if the problem repeats or new information becomes available, by anyone, anywhere in your organization. Also, if you worked on a SpotLight session and the aircraft is flying to another station with a deferred maintenance item, your session can be forwarded to that station for any continued action that might be required.
SpotLight sessions should follow the aircraft, not the users. Open sessions should reflect what is open in the aircraft logs. Users should always review recent problems before starting a new session, and reopen existing sessions if a problem repeats. From your problem notes, you can recall what was done previously. If the problem repeats on the same aircraft, you have a record of previous activities thereby continuing the troubleshooting, rather than starting all over and repeating past fix attempts.
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ISAR Article 2005-05-0005 contributed by Denis Murphy, Supplier Liaison, Customer Services
Subject Supplier Performance Metrics Now Available on RACS Applicability CRJ100/200/700/900; Q100/200/300/400
As part of a continuing effort to increase Bombardier Aerospace’s awareness and to monitor the performance of suppliers, the Supplier Liaison group is currently measuring supplier performance (i.e., on-time delivery performance and repair turnaround times) in regard to Operator purchase and repair orders.
To assist in the measurement of supplier performance, a sample of certain Key Performance Indicators from specific suppliers has been posted on the Regional Aircraft Customer Services website (www.racs.bombardier.com). Operator feedback on the suitability of these metrics is encouraged. To view the Key Performance Indicators sample, Operators should login to RACS and go to the News Update section. The title of the release is “Supplier Performance” and the subject is identified as “Supplier’s Key Performance Indicators”.
ISAR Article 2005-05-0006 contributed by Denis Murphy, Supplier Liaison, Customer Services
Subject Vendor Backstop Claims - Process Information Applicability CRJ100/200/700/900; Q100/200/300/400
Supplier Liaison and Warranty have revised the Vendor BackStop (VBS) process to reflect the re-launch of the Supplier Liaison department and to provide further clarification of the process. Important Note: VBS claims must be submitted to the Bombardier Aerospace Warranty Administrator within contractual terms and conditions in order to be accepted for consideration by Bombardier. The attached template is to be used for all VBS claim submittals, along with all related documents.
VBS provides the means by which customers of Bombardier Aerospace may claim warranty for vendor parts. Contractually, Bombardier covers warranty on Bombardier proprietary and manufactured parts only for Regional Aircraft customers. For vendor part warranty, it is expected that the customer will contact the vendor for coverage. The VBS process is used when customers do not receive the expected warranty coverage from the vendor. True “vendor backstops” are:
1. Non-support from the vendor for warranty consideration, and the customer is forced to contact the Bombardier AOG team for support.
2. The vendor part does not have PMA approval. 3. Part repair turn-around time does not meet contractual agreements and the vendor does not or
will not provide a free-of-charge exchange or loaner. 4. Interface issues between the aircraft and a vendor part. 5. The vendor does not offer warranty. 6. The aircraft was delivered with a component that has a significant portion of its warranty period
expired at the time of delivery.
Customers must submit claims to Bombardier when vendors deny warranty coverage within the contractually stipulated time period. The Warranty group will work with Supplier Liaison to research and negotiate a resolution with the vendor. When VBS claims are submitted after the contracted time limits, neither Bombardier or its vendors will be able to accept these claims.
The attachment on the following page shows the specific requirements and obligations for the VBS process.
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DATE: ______________________________
VENDOR BACKSTOP REQUEST FORM – SUPPLIER LIAISON DEPARTMENT Name of Operator Name of Contact at Operator: Aircraft Serial Number of AOG: Date of AOG: PO Number (AOG Order with Bombardier): Supplier Name: Date and Time Operator Contacted for AOG Support:
Supplier Telephone Number Dialed: Supplier Response to AOG Request: PO Placed with Supplier (if applicable): Part Number of AOG:
Part Description:
Number of Spares Owned for AOG Part Number:
Number of Repairs at Supplier for AOG Part Number:
Number of Repairs at Supplier for AOG Part Number over 30 Days:
PLEASE INCLUDE ANY ADDITIONAL NOTES WHICH MAY BE RELEVANT TO YOUR VENDOR BACKSTOP REQUEST: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ PLEASE NOTE: ALL VENDOR BACKSTOP REQUESTS SHOULD BE SUBMITTED TO THE SUPPLIER LIAISON CALL CENTER WITHIN 24 HOURS.
To: SUPPLIER LIAISON ISSUE CENTERTelephone: 416 375 3100
Fax: 416 375 4551Email: [email protected]
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ISAR Article 2005-05-2210 contributed by Allen Firth, Technical Help Desk
Subject Autopilot System Operation - Clarification Applicability CRJ100/200/700/900 Reference AMM Chapter 22
The flight crew can engage the autopilot system of the CRJ aircraft by pressing the AP ENG button on the Flight Control Panel (FCP). When engaged without selecting any other lateral or vertical mode on the FCP, the autopilot enters into what is referred to as the “basic pitch and roll mode”.
In basic pitch and roll mode, the Flight Control Computers (FCC) use the pitch and roll information transmitted by the Attitude/Heading Reference System (AHRS) or the Inertial Reference System (IRS), whichever option is installed, to control the aircraft.
When the basic pitch and roll mode is active, the primary function of the autopilot is to keep the aircraft flying perfectly level, using the pitch and roll data from the AHRS/IRS. Depending on the attitude of the aircraft, the pitch and roll servos will move the flight controls (elevators and ailerons) in order to make the appropriate corrections to maintain level flight.
On the ground, when maintenance personnel engage the autopilot in basic pitch and roll mode, the same logic applies to the system operation. However, if the aircraft is standing on the ramp or hangar floor that is not exactly level, the servos will command the flight controls to move towards a resolution of the error that exists between the present attitude of the aircraft and the perfectly level state. As the aircraft is on the ground and will not move as expected towards a resolution of the attitude error, an EICAS caution message (see below) will appear after a certain time delay to warn the crew that the aircraft is not responding to a pitch or roll change commanded by the autopilot. The caution messages can be one of the following, depending on the position of the aircraft:
Message Meaning
AP TRIM IS LWD - autopilot trim is left wing down AP TRIM IS RWD - autopilot trim is right wing down AP TRIM IS NU - autopilot trim is nose up AP TRIM IS ND - autopilot trim is nose down
For example, in a case where the aircraft is sitting on the ground with the right wing slightly higher than the left. Upon engagement of the autopilot, in basic pitch and roll mode, the handwheel will slowly rotate clockwise. After a while, the EICAS caution message “AP TRIM IS RWD” will be displayed. This situation is normal, as the autopilot seeks to bring the aircraft back to level … even though it is on the ground and not in motion.
In summary, whenever the autopilot is engaged on the ground, in basic pitch and roll mode, maintenance personnel should expect such EICAS messages and not interpret them as system malfunctions. If any ambiguity exists in the mechanic’s mind, the Aircraft Maintenance Manual should always be the first point of reference for complete system tests.
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ISAR Article 2005-05-2720 contributed by Jean-Francois Tremblay, Technical Help Desk
Subject Rudder Control System Front Pivot - Different Configurations Applicability CRJ100/200 Reference AIPC; AMM; NIEO 1000
An Operator reported a different configuration for the left-hand rudder control system front pivot installation. The Bombardier Technical Help Desk researched this issue and found different configurations in the Aircraft Illustrated Parts Catalogue (AIPC), Aircraft Maintenance Manual (AMM), and the engineering drawings.
After this investigation, it was determined that the rudder control system front pivot installation p/n 600-90202-955 (L/H) and p/n 600-90202-956 (R/H) were created the same as p/n 600-90202-7 (L/H) and p/n 600-90202-10 (R/H), except for the following exceptions:
Assembly -955 and -956 Modifications of assembly -7 and -10 were provided under Non-Incorporated Engineering Order (NIEO) 1000 to create the -955 and -956 assemblies. Spacer p/n 600-90265-1 (0.100 in. thickness) was added aft of washer p/n 600-90221-1 (0.080/0.081 in. thickness) to eliminate fouling on the assembly and to create a total thickness of 0.180 to 0.0181 in. Bolt p/n NAS1204-21D was replaced by bolt p/n NAS1204-23D to permit installation of the spacer on the assembly.
Assembly -7 and -10 Washer p/n 600-90221-1 (0.080/0.081 in. thickness) was replaced by washer p/n 600-90221-3 (0.180/0.0181 in. thickness). This new washer permitted the removal of spacer p/n 600-90265-1. Bolt p/n NAS1204-23D was replaced by NAS1204-21D.
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ISAR Article 2005-05-2811 contributed by Andrew Field, Technical Help Desk
Subject Fuel Collector Tank Check Valve Functional Check Applicability CRJ100/200 Reference AMM Task 28-11-05-720-801; AIPC 28-11-03 (Fig.1, Item 60)
An Operator reported that both fuel collector tank check valves (p/n 1111-548393 - see illustration below, left side shown) were found faulty while performing the functional test. These valves prevent fuel from flowing out of the collector tank, up the gravity inlet lines, and into the wing tanks.
As the valves are not spring-loaded (“flapper” type) and are closed by fuel pressure only, it was suggested that the Operator should block all collector tank exits, fill it with fuel, and then see if the valves stopped the outflow. Using this method, the valves operated satisfactorily.
It was determined that the dihedral of the wing results in the flapper valves resting partly open with no fuel in the collector tank. When performing AMM Task 28-11-05-720-801, if fuel is not poured into the tank quickly enough, there will not be sufficient pressure to close the valves.
In this particular case, as the collector tank removal was almost complete and, in the Operator’s opinion, pouring fuel into the collector tank outside the wingbox required less protective gear, the Operator elected to remove the remaining tank and test it off-wing.
CHECK VALVE P/N 111-548393
COLLECTOR TANK
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ISAR Article 2005-05-3830 contributed by Christian Holzl, In-Service Engineering (Hydro-Mechanical)
Subject Toilet Fill/Rinse Shutoff Valve - STC Availability Applicability CRJ100/200/440/700/900
Shaw Aero Devices has developed a toilet fill/rinse ShutOff Valve (SOV) kit that provides automatic shut-off capability during the servicing of p/n 14350 toilets installed in Bombardier aircraft models CRJ100/200/440/700/900. The SOV kit assembly p/n 307-0103-02 is identified by FAA Supplemental Type Certificate number ST02638AT.
The new Shaw SOV will prevent overflowing of the toilet tank after the desired pre-charge fluid level is reached. The system is entirely mechanical. It is also designed to be easily installed in the existing toilet system and requires no wiring, cables or other controls for its operation.
Bombardier Aerospace makes no representations as to the suitability of the Shaw SOV for use in service and will not be stocking the part in Spares or incorporating the part in Production.
Operators must directly contact the supplier for technical discussion, purchase, repair, and warranty issues:
M. Richard Crouse Director of Aftermarket Sales & Customer Support Shaw Aero Devices, Inc. 3580 Shaw Boulevard, Naples, Florida, 34117 USA telephone: 1-239-304-1000 fax: 1-239-304-1088 website: www.shawaero.com
QQUUAALLIITTYY CCOORRNNEERR contributed by Danny St-Onge, Technical Help Desk (e-mail: [email protected])
CORRECTIVE ACTIONS No corrective actions were implemented on the production line relative to the QIRs closed in April. The investigations concluded that the issues were either considered isolated cases, and the affected employees were debriefed, or the issues were considered invalid.
To report a Quality nonconformance, Operators should e-mail all information to: [email protected]
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TTEECCHHNNIICCAALL PPUUBBLLIICCAATTIIOONNSS NNEEWWSS
Maintenance & Flight Manual Revision Schedule Antonia Iagallo & Gina Badanac
‘F’ RELEASE ‘G’ RELEASE ‘H’ RELEASE ‘I’ RELEASE ‘J’ DOCUMENT JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
Digital ManualsDVD ISS.18 ISS.19 ISS.20 ISS.21 -- ISS.22 ISS.23 ISS.24 ISS.25 ISS.26 ISS.27 ISS.28 AMM -- -- R34 -- -- -- R35 -- -- -- R36 -- AIPC -- -- R32* -- -- R33* -- -- -- R23 -- -- WDM -- R30* -- -- -- -- R31 -- -- -- -- R32 SSM R20 -- -- R21 -- -- -- -- R22 -- -- -- SRM -- -- -- R23 -- -- -- R24 -- -- -- R25 SGREOM -- -- -- R9 -- -- -- R10 -- -- -- R11 FIM R33* -- -- R34 -- -- -- -- R35 -- -- -- CMM -- -- -- -- -- -- -- -- -- -- R20 -- MRM Part 1 -- -- -- -- -- R9 -- -- -- R10 MRM Part 2 -- -- -- -- -- -- -- -- -- -- R6 MTCM R26 -- -- -- -- R27 -- -- -- R28 MPM R14 -- -- -- -- R15 -- -- -- R16 NDT -- R23 -- -- -- R24 -- -- -- R25 -- -- ITEM -- -- R14 -- -- -- -- -- -- -- -- -- WBM DEPENDENT ON AIRCRAFT DELIVERIES APM -- -- -- -- -- -- -- -- -- R8 -- -- MFEPM -- -- R5 -- -- -- -- -- -- -- -- -- PPGRM -- -- -- -- -- -- R26 -- -- -- R27 -- PPBM -- -- -- -- -- R24 -- -- -- -- -- R25 DDG - FAA -- -- R5 -- -- -- -- -- -- -- -- -- DDG - TC -- -- R5 -- -- -- -- -- -- -- -- -- AFM -- -- -- -- -- -- R57 -- -- -- -- FCOM -- -- -- -- -- -- R57 -- -- -- -- QRH -- -- -- -- -- -- R57 -- -- -- -- SDIR BUILT TO SPECIFIC AIRCRAFT S/N (DELIVERED WITH AIRCRAFT)
LEGEND: SHIPPED: R PLANNED: R
*NOTES: AIPC R32* FOR S/N 8038; WDM R30* FOR S/N 8034; FIM R33* FOR S/N 8023; REV.33 FOR S/N 8051 (LATEST AIRCRAFT S/N COVERAGE FOR MANUAL REVISION)
ABBREVIATIONS
AFM Airplane Flight Manual MFEPM Maintenance Facilities Equipment Planning Manual AIPC Aircraft Illustrated Parts Catalogue NDT Non-Destructive Testing (Manual) AMM Aircraft Maintenance Manual PPBM PowerPlant Buildup Manual APM Airport Planning Manual PPGRM PowerPlant Ground Run Manual CMM Component Maintenance Manual QRH Quick Reference Handbook DDG Dispatch Deviation Guide SDIR Structural Deviation Inspection Repair FCOM Flight Crew Operating Manual SGREOM Structural Generic Repair Engineering Order Manual FIM Fault Isolation Manual SRM Structural Repair Manual ITEM Illustrated Tools & Equipment Manual SSM Systems Schematic Manual MPM Maintenance Planning Manual WBM Weight & Balance Manual MRM Maintenance Requirements Manual WDM Wiring Diagram Manual MTCM Maintenance Task Card Manual
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MAINTENANCE ENGINEERING NEWS Maintenance Engineering News items originate from Bombardier’s Maintenance Programs & Planning, Maintenance Data Analysis, and Aircraft Economics groups. Inquiries regarding this information should be addressed to Alex Brytak, Senior Technical Specialist (telephone: 1-416-373-5210; e-mail: [email protected]). The latest Maintenance Engineering initiatives can be viewed on: http://mainteng.aero.bombardier.com.
ISAR Article 2005-05-0007 contributed by Alex Brytak, Maintenance Engineering (MPP) Subject Continuing Maintenance Requirements for Aging Aircraft -
Part III Applicability CRJ100/200/700/900; Q100/200/300/400 Reference Ray Raoux, Corrective Action Support, Continuing Airworthiness, Aircraft Certification, Transport Canada;
ISAR 2005-03-0002 (Continuing Maintenance Requirements for Aging Aircraft - Part I); ISAR 2005-04-0003 (Part II)
Editorial Note: This article does not imply any direct relationship to Bombardier Aerospace products, and is provided solely for technical information purposes.
Background Briefly described in previous editions of the ISAR were the rationale for, the workings of, and recommendations made by the Aging Transport Systems Rulemaking Advisory Committee (ATSRAC) to address aircraft wiring concerns. It was not surprising that perhaps the most important finding, which has been noticed by the various investigations under the auspices of ATSRAC, was the need to recognize wire systems as a system that requires periodic inspection and cleaning. Implementation of the recommendations, particularly those related to the rationale for an Enhanced Zonal Analysis Procedure (EZAP), can potentially reduce the number of fire-related incidents and nuisance circuit breaker trips. It should also reduce the number of frustrating maintenance actions whereby replacing an electrical component returns a system to a serviceable state, but no fault is subsequently found with the removed electrical component when sent for repair or overhaul.
Aircraft Zones Transport category aircraft can be defined by a common series of zones that can be used to assist in maintenance planning and work-card production by specifying work areas and components. A zone can be defined by physical boundaries such as wing ribs, fuselage frames, control surfaces, and areas accessible at access panels. Hence, a zonal inspection typically could entail a visual inspection for corrosion, missing/loose fasteners, and other physical damage over an internal area of the fuselage defined as being between two adjacent frames (usually 20 inches apart) and between specified stringers. An "Enhanced" Zonal Inspection (EZI) would include inspecting for the structural concerns just mentioned, but also include inspecting any system components such as wires and hydraulic lines in the same area, plus a cleaning task to remove any combustible material such as lint or chemical contaminants. The rationale for developing the EZI concept is that each wire or wire bundle or connector (i.e., wire system) in the zone is treated as a potential ignition source, and the other contents of the zone are considered as being potentially combustible material (lint, spilled fluids, etc.) or potentially contributing to combustion (fuel/oxygen/hot air lines).
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Wiring Concerns Perhaps the most important finding, which has been noticed by the various investigations under the auspices of ATSRAC, is the need to recognize wire systems as a system that requires periodic cleaning and inspection. Contaminants such as lint and grease are flammable and need to be removed to eliminate a potential combustion source. Swarf and metal filings can become lodged in a wire bundle and eventually cut or wear through the insulation; not only will the bare metal underneath be exposed and create a potential ignition source, but the conductive metallic residue can bridge the gap between the wire surface and an adjacent metal surface. The presence of any sticky fluids on the wire will help to ensure that these metallic residues do not fall off the wire into a benign location. The rear side of circuit breaker panels are seldom accessed, yet they can accumulate a significant build-up of flammable lint. Some of the following wiring concerns to inspect for, as the inspection portion of an EZI would include:
• Wire clearance from fuel and oxygen lines, hydraulic lines, bleed air ducts, and flight controls.
• Wire bundle breakout joints. • Missing or broken bonding jumper cables. • Sharp bend radius causing mechanical strain. • Localized heat damage. • Fluid stains. • Missing or damaged heat or drip shields. • Absence of drip loops. • Loss of wire segregation. • Broken, missing, and incorrect sized clamps and missing ties. • Missing sleeving and grommets, and damage where wires enter or exit a metal conduit. • Chafing of wires on structure, particularly in transition zones such as engine nacelle-to-
fuselage, fuselage-to-wing and fuselage-to-wheel well etc. • Damage to and contamination of wiring caused by maintenance activity or by cargo and
baggage handling. • Presence of combustible material including lint, paper, and fluid residue.
The benefits of a clean wiring system are applicable to all sizes of aircraft, whether it be the largest multi-engine transport category or the smallest single-engine general aviation category aircraft.
Clean as You Go In an initial step towards addressing wiring systems, the concept of "Clean as You Go" is being promoted. This means that before any planned maintenance action is started, the area affected should be inspected, and any wiring in the area should be protected to ensure it does not become damaged or contaminated by the planned work. If electrical connectors have to be removed to facilitate access, they should be blanked-off. After completing the work, the area should be thoroughly cleaned. A cultural change such as the "Clean as You Go" concept can be implemented and the benefits enjoyed today; it is not necessary to wait for regulatory action to address concerns with wiring systems.
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ISAR Article 2005-05-0008 contributed by Chris Kostakis, Maintenance Analyst Subject DREAM File Now Available on RACS Website Applicability CRJ100/200
The Aircraft Economics section of Maintenance Engineering has recently posted a new document on the Regional Aircraft Customer Services website (www.racs.bombardier.com) that allows Operators to view and compare their Dispatch Reliability Rate (DIR), both to the fleet and to other Operators.
The data is displayed in three ways:
• For the latest 12-month period. • For the latest 3-month period. • For a similar 3-month period, but from last year to see if there are any significant
improvements or degradations.
Additionally, the file has been structured to place more emphasis, not just on the DIR, but also on the cost effect of such disruptions. This is accomplished by allowing Operators to enter an average cost of a delay and an average cost of a cancellation to determine which ATA subsystems are drivers in terms of cost, as well as in terms of DIR.
The file will be updated on a regular basis. Operators are encouraged to take a moment to review the new posting on RACS. To access the file:
Click on the “Maintenance Cost Working Group” link.
Click on the category “RACS TO RICHES”.
Click on the “CRJ100/200 DREAM” link to view the latest CRJ100/200 Dispatch Reliability Economic Assessment Model (DREAM).
An icon will appear while downloading the file. Click on “Enable Macros”. Note: Allow some time for the file to download.
Any questions or comments regarding the DREAM file in specific, or the subject of aircraft economics in general, should be addressed to:
Chris Kostakis Maintenance Analyst Maintenance Engineering Bombardier Aerospace Regional Aircraft telephone: 1-416-373-7768 e-mail: [email protected]
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ISAR Article 2005-05-0009 contributed by Alex Lazaro, Maintenance Engineering (Planning) Subject Maintenance Task Optimization Initiatives Applicability CRJ100/200
In an effort to pursue the goal to further escalate some of the remaining “C” Check Tasks that stayed at their current interval, Operator support is requested in providing Bombardier with any further information on any of the following Tasks that were accomplished on aircraft during 2004 or 2005. If any of these Tasks will be performed anytime during the remaining months of 2005, Operators are asked to forward the information to Maintenance Planning as soon as the Task is completed.
MRB Task Interval Task Description 49-14-19-01 12,000 flt-hrs detailed inspection of APU air intake assembly door
mechanism for cracks, corrosion, integrity and security of installation of attaching hardware
53-300-06 16,000 flt-hrs zonal inspection of internal tailcone
29-11-30-01 24,000 flt-hrs discard of hydraulic system No.1 and No.2 reservoir-mounted check valves
29-11-30-03 24,000 flt-hrs discard of hydraulic system No.1 and No.2 return check valve
29-12-30-01 24,000 flt-hrs discard of hydraulic system No.3 return manifold check valve
29-12-30-03 24,000 flt-hrs discard of hydraulic system No.3 return manifold return fitting check valve
36-21-07-01 24,000 flt-hrs operational check of each individual thermal switch in wing leading edge
54-400-04 24,000 flt-hrs zonal inspection of internal left-hand pylon trailing edge
54-400-08 24,000 flt-hrs zonal inspection of internal right-hand pylon trailing edge
55-300-10 24,000 flt-hrs zonal inspection of internal left and right-hand horizontal stabilizer tips
The following information also needs to be provided to Maintenance Planning:
• Manufacturer’s serial number (S/N) • Airframe time (flight-hours) when the Task was completed and the last compliance of this
Task, if applicable. • The date the Task was completed and the last compliance date, if applicable. • Maintenance findings, if any.
Maintenance Planning will again attempt to present these Task escalations at the next CRJ100/200 ISC/MRB meeting to be held in 1Q06. Operator assistance is highly appreciated. All information and questions regarding the subject Tasks should be addressed to:
Alex Lazaro telephone: 1-416-375-3221; e-mail: [email protected]
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ALL OPERATOR MESSAGES (AOM) RECENTLY ISSUED
All AOMs are available on the RACS website (www.racs.bombardier .com). AOM ATA SUBJECT ISSUED 885 2800 ASB A601R-28-064, Fuel System 2005-04-18 886 4900 FAA AD 2005-07-15, APU Cooling Air Exhaust 2005-04-19 887 2423 ASB A601R-24-120, Emergency AC Power Generation System - Special Detailed Inspection of ADG Strut 2005-04-19 888 7800 Bombardier Aerospace (Shorts) Service Information Letters Available on RACS Website 2005-04-25 889 3210 Main Landing Gear - Main Fitting Inspections 2005-05-03 890 5361 TC AD CF-2005-13, Cracking of Aft Pressure Bulkhead Web 2005-03-09
SERVICE LETTERS (SL) RECENTLY ISSUED All SLs are available on the RACS website (www.racs.bombardier .com).
SL No. REV ATA SUBJECT ISSUED 71-005 -- 7130 Engine Fuel Manifold Chafing 2005-04-25
GENERIC REFERENCE INSTRUCTION LETTER (RIL) UPDATE Generic RILs are posted on the RACS website (www.racs.bombardier .com). A RIL remains valid until it is either incorporated into the appropriate manual or cancelled. RILs are cancelled within 3 months after being added to technical publications. Cancelled RILs are kept on the RACS website. The RILs in the table below have been issued/closed subsequent to the list published in the previous ISAR. The “CLOSED BY” TR or Rev. number refers to the AMM (unless otherwise specified). RIL ISS ATA ISSUED SUBJECT CLOSED BY 348 -- 3443 2005-04-13 AIPC Effectivity for TCAS 622-8971-022 -- 358 -- 3341 2005-04-21 Adjustment of Wing Landing and Taxi/Recognition Lights Using Production Tool S600-
3008TFIX-1A --
359 -- 7110 2005-04-21 Removal of Bracket CVC496-261-3 From Right-Hand Fixed Core Cowl -- 366 -- 4981 2005-05-01 Interchangeability of APU Shield 601R35261-3 and -3A -- 367 -- 3041 2005-05-02 AIPC Effectivity for Left-Hand Window -- 370 -- 5270 2005-05-06 Operational Test of Passenger Door Warning System -- 373 -- 3411 2005-05-10 Alternate Procedure to Plug Standby Pitot Head Drain Hole at Base of Head -- 377 -- 2400 2005-05-13 Instructions for Removal, Installation, and Operational Test of Relay K10PA in Junction Box 5 -- 379 -- 5211 2005-05-16 Passenger Door Lock Pawl Rework (as per RNIEO 606) --
GENERIC REPAIR ENGINEERING ORDERS (REO) RECENTLY ISSUED All generic REOs are available on the RACS website (www.racs.bombardier .com).
REO No. REV SUBJECT ISSUED 601R-25-50-0001 -- Allowable Damage for Cargo Net 601R45310-5 2005-05-11 601R-51-23-0010 -- Cabin Window Sealant 09-027 2005-04-22 601R-52-11-0702 -- Repair for Passenger Door Forward and Aft Side Panel 2005-03-30 601R-52-11-0722 -- Alternate Fasteners for Handrail Installation 2005-05-02 601R-71-61-2862 -- Application of Ceram-Kote 54 to Prevent Further Erosion to Leading Edge of Nose Cowl Outer Skin 2005-04-20 601R-78-11-2520 A Crack Damage to Exhaust Nozzle Fairing Skin Splice Plates 2005-05-11 601R-78-30-2504 -- Blocker Door Hinge Support Brackets on Thrust Reverser - Fastener Replacement 2005-05-11 601R-78-34-2491 -- Blocker Doors, Hinge Support, and Link Arms - Bond Repair for Migrated Bushings 2005-04-27
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BOMBARDIER CONTACTS INFORMATION CURRENT AS OF: MAY 26, 2005
Note Regarding e-mail Addresses: Addresses for all Bombardier Aerospace personnel are as such: f [email protected]
FFIIEELLDD SSEERRVVIICCEE AADDMMIINNIISSTTRRAATTIIOONN POSITION NAME TELEPHONE CELL PHONE C
Field & Fleet Services Manager Leone, Dario 1-416-373-5295 -- Business Aircraft FSR Manager Ritchie, Michael 1-514-855-7446 -- Field Service Administration Manager Taylor, Maureen 1-416-375-3089 -- Field Service Coordinator Nicolucci, Carol 1-416-375-3982 Dept. Fax: 1-416-373-5308
FS Regional Manager - America East Basile, Joe 1-703-650-1629 1-703-906-7889 FS Regional Manager - America West Godon, Ray 1-407-825-3863 1-407-873-3309 FS Regional Manager - Asia/Pacific Davey, Chris 61-2-9531-6009 61-418-987-153 FS Regional Manager - Europe/Int’l Davies, Robin 44-1758-535767 44-777-199-3866
FS Area Representative - Americas Schweiger, Tom -- 1-520-471-3771 FS Area Representative - Asia/Pacific McHale, Tim 86-6276-8888 86-1391-1190-8632 FS Area Representative - Asia/Pacific Knox, John 81-56-839-2391 81-90-4695-1582 FS Area Representative - Europe/Int’l Davies, Robin 44-1758-535767 44-777-199-3866
FSR - Training Hutchins, Mark 1-416-375-3982 -- FSR - Training Prokopenko, Dmitri 1-905-676-4762 1-416-951-8404
FFIIEELLDD SSEERRVVIICCEE RREEPPRREESSEENNTTAATTIIVVEESS && CCUUSSTTOOMMEERR SSUUPPPPOORRTT AACCCCOOUUNNTT MMAANNAAGGEERRSS Notes: “C” indicates cell phone; 24-hr Technical Help Desk (THD): Q Series [email protected] / CRJ [email protected]
OPERATOR AIRCRAFT TYPE FSR TELEPHONE CSAM TELEPHONE Abu Dhabi Aviation Q200 Davies, Robin REG.MGR. 44-777-199-3866 C Derso, Haile 1-416-373-7767 Adria Airways CRJ200 Davies, Robin REG.MGR. 44-777-199-3866 C Dumbrille, Hal 1-514-855-9452 Aerographics Q100 * c o n t a c t T H D 1-416-375-4000 Healey, Barbara 1-416-375-3028 Air Canada CRJ200 * c o n t a c t T H D 1-514-855-8500 Lee, Lori 1-416-375-3139 Air Canada Jazz Q100/200 Hitchins, Ross 1-905-330-0587 Lee, Lori 1-416-375-3139 CRJ100/200 Dorrans, Spencer 1-403-607-2860 C Fernandez, Christophe 1-416-357-7129 C Hughes, Hal 1-514-705-9174 C Gagnon, Michel 1-778-233-2765 C Savard, Roger 1-630-639-2495 C Air Creebec Q100 * c o n t a c t T H D 1-416-375-4000 Panasiuk, Mike 1-514-855-7857 Air Dolomiti Lufthansa Regional CRJ200 Davies, Robin REG.MGR. 44-777-199-3866 C Dumbrille, Hal 1-514-855-9452 Air Inuit Q100 * c o n t a c t T H D 1-416-375-4000 Panasiuk, Mike 1-514-855-7857 Air Jamaica Express Q100 * c o n t a c t T H D 1-416-375-4000 Mitchell, Robert 1-416-375-4552 Air Labrador Q100 * c o n t a c t T H D 1-416-375-4000 Anderson, Chris 1-416-373-7783 Air Marshall Islands Q100 Davey, Chris REG.MGR. 61-418-987-153 C Mitchell, Robert 1-416-375-4552 Air National Q100/200 Davey, Chris REG.MGR. 61-418-987-153 C Mitchell, Robert 1-416-375-4552 Air Nelson Air New Zealand Link Q300 Jelley, Kevin 64-21-99-44-10 C Mitchell, Robert 1-416-375-4552 Air Niugini Q200 Davey, Chris REG.MGR. 61-418-987-153 C Mitchell, Robert 1-416-375-4552 Air Nostrum Q300, CRJ200 Rosa, Serge 34-60-056-1237 C Lyndsay Lentine 1-416-375-3833 Air Senegal International Q300 Davies, Robin REG.MGR. 44-777-199-3866 C Derso, Haile 1-416-373-7767 Air Service Gabon Q100/300 Davies, Robin REG.MGR. 44-777-199-3866 C Derso, Haile 1-416-373-7767 Air Southwest Q300 Davies, Robin REG.MGR. 44-777-199-3866 C Derso, Haile 1-416-373-7767
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OPERATOR AIRCRAFT TYPE FSR TELEPHONE CSAM TELEPHONE Air Wisconsin United Express CRJ200 Godon, Ray REG.MGR. 1-407-873-3309 C Panasiuk, Mike 1-514-855-7857 LeBlanc, Maurice 1-847-636-9280 C AIRES Q100/300 * c o n t a c t T H D 1-416-375-4000 Mitchell, Robert 1-416-375-4552 Airlines PNG Q100 Davey, Chris REG.MGR. 61-418-987-153 C Mitchell, Robert 1-416-375-4552 Alberta Government Q100 * c o n t a c t T H D 1-416-375-4000 Anderson, Chris 1-416-373-7783 Amakusa Airlines Q100 Knox, John AREA REP 81-90-4695-1582 C DeBrusk, Ryan 1-416-375-3234 American Eagle Airlines CRJ700 Chown, Bruce 1-972-877-2590 C Healey, Barbara 1-416-375-3028 ANA (A-net) Q300/400 de Graaf, Peter 81-80-5676-1953 C DeBrusk, Ryan 1-416-375-3234 ANA (Nakanihon Airlines) Q400 de Graaf, Peter 81-80-5676-1953 C DeBrusk, Ryan 1-416-375-3234 Arctic Sunwest Charters Q100 * c o n t a c t T H D 1-416-375-4000 Derso, Haile 1-416-373-7767 Atlantic Coast Airlines flyI CRJ200 Basile, Joe REG.MGR. 1-703-906-7889 C Tymchuk, Sandra 1-514-855-6543 Atlantic Southeast A/L Delta CRJ200/700 Reynolds, John 1-678-438-4311 C Anderson, Chris 1-416-373-7783 Atlantic Southeast Airlines CRJ200/700 Barr, Kevin 1-678-938-0071 C Anderson, Chris 1-416-373-7783 Atlantic Southeast Airlines CRJ200/700 Chalmers, Don 1-503-784-2984 C Anderson, Chris 1-416-373-7783 Atlasjet International Airways CRJ700 Davies, Robin REG.MGR. 44-777-199-3866 C Dumbrille, Hal 1-514-855-9452 Augsburg Airways Lufthansa Reg. Q300/400 Davies, Robin REG.MGR. 44-777-199-3866 C Lee, Lori 1-416-375-3139 Austrian arrows CRJ100/200 Davies, Robin REG.MGR. 44-777-199-3866 C Lee, Lori 1-416-375-3139 Bahamasair Q300 * c o n t a c t T H D 1-416-375-4000 Mitchell, Robert 1-416-375-4552 Banco de Mexico / SETRA Q200 * c o n t a c t T H D 1-416-375-4000 Mitchell, Robert 1-416-375-4552 BP Exploration Q200 * c o n t a c t T H D 1-416-375-4000 Mitchell, Robert 1-416-375-4552 BritAir Air France CRJ100/700 Davies, Robin REG.MGR. 44-777-199-3866 C Dumbrille, Hal 1-514-855-9452 British Airways CitiExpress Q300 Davies, Robin REG.MGR. 44-777-199-3866 C Derso, Haile 1-416-373-7767 Burrell Aviation CRJ200 CORP. Letter, Dick 1-847-840-8865 C Anderson, Chris 1-416-373-7783 BWIA West Indies Airways Q300 * c o n t a c t T H D 1-416-375-4000 Mitchell, Robert 1-416-375-4552 Caribbean Star Airlines Q100/300 * c o n t a c t T H D 1-416-375-4000 Derso, Haile 1-416-373-7767 Caribbean Sun Airlines Q100/300 * c o n t a c t T H D 1-416-375-4000 Derso, Haile 1-416-373-7767 CASC CRJ700 Kirstuik, David 86-139-1082-5753 C Mitchell, Robert 1-416-375-4552 Chang’An Airlines Hainan Q400 McHale, Tim AREA REP 86-139-1190-8632 C Mitchell, Robert 1-416-375-4552 China Eastern Yunnan A/L CRJ200 McHale, Tim AREA REP 86-139-1190-8632 C Lu, Yong Yi 86-1391-736-7221C China Ocean Aviation PTI CRJ200 CORP. Roy, René 86-139-0102-2466 C Mitchell, Robert 1-416-375-4552 China United Airlines PTI CRJ100/200 CORP Roy, René 86-139-0102-2466 C Mitchell, Robert 1-416-375-4552 China United Airlines PTI CRJ700 CORP Kirstuik, David 86-139-1082-5753 C Mitchell, Robert 1-416-375-4552 Cimber Air CRJ200 Davies, Robin REG.MGR. 44-777-199-3866 C Dumbrille, Hal 1-514-855-9452 Cirrus Airlines Q100/300 Davies, Robin REG.MGR. 44-777-199-3866 C Lee, Lori 1-416-375-3139 Citelynx Eurolynx CRJ100/200 CORP. Rutherford, Peter 44-7770-312385 C Anderson, Chris 1-416-373-7783 Club Challenger / Skyservice Q200 * c o n t a c t T H D 1-416-375-4000 Panasiuk, Mike 1-514-855-7857 Comair Delta CRJ200/700 Godon, Ray REG.MGR. 1-407-873-3309 C Panasiuk, Mike 1-514-855-7857 Comair Delta CRJ200/700 DeAbreu, Dwayne 1-859-801-9554 C Panasiuk, Mike 1-514-855-7857 Comair Delta CRJ200/700 Robinson, Mike 1-859-380-1328 C Panasiuk, Mike 1-514-855-7857 Comair Delta CRJ200/700 Rosso, Mike 1-407-460-2246 C Panasiuk, Mike 1-514-855-7857 Consolidated Contractors CRJ200 CORP. Rutherford, Peter 44-7770-312385 C Anderson, Chris 1-416-373-7783 CR Airways CRJ100/200 Knox, John AREA REP 81-90-4695-1582 C Mitchell, Robert 1-416-375-4552 Denim Air Q300 * c o n t a c t T H D 1-416-375-4000 Lentine, Lyndsay 1-416-375-3833 DND 402 Squadron Q100 CT142 * c o n t a c t T H D 1-416-375-4000 Anderson, Chris 1-416-373-7783 Era Aviation Q100 * c o n t a c t T H D 1-416-375-4000 Anderson, Chris 1-416-373-7783 Eurowings Lufthansa Regional CRJ200 Davies, Robin REG.MGR. 44-777-199-3866 C Dumbrille, Hal 1-514-855-9452 Flybaboo Q300 Davies, Robin REG.MGR. 44-777-199-3866 C Lentine, Lyndsay 1-416-375-3833 flybe British European Q300/400 Armstrong, Dan 44-07785-317754 C Derso, Haile 1-416-373-7767 Gaughan Flying CRJ200 CORP. Merz, Matthew 1-408-483-8433 C Anderson, Chris 1-416-373-7783 Global Jet Luxembourg CRJ100 CORP. Rutherford, Peter 44-7770-312385 C Anderson, Chris 1-416-373-7783 GMG Airlines Q100 McHale, Tim AREA REP 86-139-1190-8632 C DeBrusk, Ryan 1-416-375-3234 GoJet Airlines CRJ700 Karlovcec, Peter 1-314-707-1377 C Healey, Barbara 1-416-375-3028 Hawaii Island Air Q100/200 * c o n t a c t T H D 1-416-375-4000 Mitchell, Robert 1-416-375-4552 Hawkair Aviation Services Q100 * c o n t a c t T H D 1-416-375-4000 Anderson, Chris 1-416-373-7783 Horizon Air Q100/200/400, CRJ700 Godon, Ray REG.MGR. 1-407-873-3309 C Anderson, Chris 1-416-373-7783
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OPERATOR AIRCRAFT TYPE FSR TELEPHONE CSAM TELEPHONE Hydro-Québec Q300/400 * c o n t a c t T H D 1-416-375-4000 Panasiuk, Mike 1-514-855-7857 IBEX Airlines ANA Connection (Fair) CRJ200 Knox, John AREA REP 81-90-4695-1582 C DeBrusk, Ryan 1-416-375-3234 IndyCar Aviation CRJ700 CORP. Webb, Mark 1-812-459-7428 C Anderson, Chris 1-416-373-7783 InterSky Q300 Davies, Robin REG.MGR. 44-777-199-3866 C Lee, Lori 1-416-375-3139 Island Aviation Services Q200 McHale, Tim AREA REP 86-139-1190-8632 C DeBrusk, Ryan 1-416-375-3234 J-AIR JAL CRJ200 Knox, John AREA REP 81-90-4695-1582 C DeBrusk, Ryan 1-416-375-3234 Japan Air Commuter JAL Q400 Doles, Kelly 81-90-5742-7080 C DeBrusk, Ryan 1-416-375-3234 Kahama Mining Q100 Davies, Robin REG.MGR. 44-777-199-3866 C Derso, Haile 1-416-373-7767 Kenya Air Force Q100 Davies, Robin REG.MGR. 44-777-199-3866 C Derso, Haile 1-416-373-7767 LIAT Q100/300 * c o n t a c t T H D 1-416-375-4000 Mitchell, Robert 1-416-375-4552 Limited Brands CRJ100 CORP. Block, Steve 1-513-260-2688 C Anderson, Chris 1-416-373-7783 Lufthansa CityLine CRJ100/200/700 Perron, Claude 49-171-4648-153 C Dumbrille, Hal 1-514-855-9452 Malév Hungarian Airlines CRJ200 Davies, Robin REG.MGR. 44-777-199-3866 C Dumbrille, Hal 1-514-855-9452 Mesa Airlines Q200,CRJ200/700/900 Carruthers, Scott 1-480-227-6226 C Tymchuk, Sandra 1-514-855-6543 Conley, John 1-602-614-2072 C Tymchuk, Sandra 1-514-855-6543 Mesaba Airlines Northwest Airlink CRJ200 * c o n t a c t T H D 1-514-855-8500 Tymchuk, Sandra 1-514-855-6543 Mexican Navy Q200 * c o n t a c t T H D 1-416-375-4000 Mitchell, Robert 1-416-375-4552 National Jet Systems Q100/200/300 Davey, Chris REG.MGR. 61-418-987-153 C Mitchell, Robert 1-416-375-4552 NAV Canada Q100 * c o n t a c t T H D 1-416-375-4000 Healey, Barbara 1-416-375-3028 Olympic Aviation Q100/200 Davies, Robin REG.MGR. 44-777-199-3866 C Lee, Lori 1-416-375-3139 Oriental Air Bridge Q200 Knox, John AREA REP 81-90-4695-1582 C DeBrusk, Ryan 1-416-375-3234 Palestinian Airlines Q300 * c o n t a c t T H D 1-416-375-4000 Derso, Haile 1-416-373-7767 Pegasus Technologies Inc. Q300 * c o n t a c t T H D 1-416-375-4000 Healey, Barbara 1-416-375-3028 Penske Jet CRJ200 CORP. Kermode, Tom 1-443-553-9871 C Anderson, Chris 1-416-373-7783 Petroleum Air Services Q300 Davies, Robin REG.MGR. 44-777-199-3866 C Derso, Haile 1-416-373-7767 Piedmont Airlines Inc. US Airways Q100/200/300 * c o n t a c t T H D 1-416-375-4000 Healey, Barbara 1-416-375-3028 Pinnacle Airlines Northwest Airlink CRJ200 Dornenburg, Mike 1-734-564-3651 C Tymchuk, Sandra 1-514-855-6543 Pinnacle Airlines Northwest Airlink CRJ200 Potvin, Gilles 1-901-508-2667 C Glover, Chris 1-514-855-7297 Provincial Airlines Limited Q100 * c o n t a c t T H D 1-416-375-4000 Anderson, Chris 1-416-373-7783 PSA Airlines US Airways CRJ200/700 DelVecchio, Nick 1-610-664-2007 C Healey, Barbara 1-416-375-3028 PSA Airlines CRJ200/700 Tremblay, Martin 1-937-681-5304 C Healey, Barbara 1-416-375-3028 QANTASLink Eastern Australia A/L Q100/200/300 Davey, Chris REG.MGR. 61-418-987-153 C Mitchell, Robert 1-416-375-4552 QANTASLink Sunstate Airlines Q100/200/300 Davey, Chris REG.MGR. 61-418-987-153 C Mitchell, Robert 1-416-375-4552 Quebec Government Q100 * c o n t a c t T H D 1-416-375-4000 Panasiuk, Mike 1-514-855-7857 Regional 1 Airlines Ltd. Q100 * c o n t a c t T H D 1-416-375-4000 Anderson, Chris 1-416-373-7783 Royal Wings Arab Wings Q300 Davies, Robin REG.MGR. 44-777-199-3866 C Derso, Haile 1-416-373-7767 Ryukyu Air Commuter Q100 Knox, John AREA REP 81-90-4695-1582 C DeBrusk, Ryan 1-416-375-3234 Sahara Airlines Air Sahara CRJ200 Foo, WahLiang 91-98-990-03811 C DeBrusk, Ryan 1-416-375-3234 Sakhalinskie Aviatrassy SAT Q100 Knox, John AREA REP 81-90-4695-1582 C DeBrusk, Ryan 1-416-375-3234 SAS Q400 Davies, Robin REG.MGR. 44-777-199-3866 C Lentine, Lyndsay 1-416-375-3833 Saudi Aramco Q200 Davies, Robin REG.MGR. 44-777-199-3866 C Derso, Haile 1-416-373-7767 Schreiner Airways Q100/300 Davies, Robin REG.MGR. 44-777-199-3866 C Lee, Lori 1-416-375-3139 Shandong Airlines CRJ200/700 McHale, Tim AREA REP 86-139-1190-8632 C Lu, Yong Yi 86-1391-736-7221C Shanghai Airlines CRJ200 McHale, Tim AREA REP 86-139-1190-8632 C Lu, Yong Yi 86-1391-736-7221C Skippers Aviation Q100 Davey, Chris REG.MGR. 61-418-987-153 C Mitchell, Robert 1-416-375-4552 SkyWest Airlines Delta/United CRJ200/700 Baker, Peter 1-801-870-4784 C Tymchuk, Sandra 1-514-855-6543 SkyWest Airlines Delta/United CRJ200/700 Buth, Otto 1-303-829-1958 C Tymchuk, Sandra 1-514-855-6543 South African Express CRJ200, Q300 Davies, Robin REG.MGR. 44-777-199-3866 C Derso, Haile 1-416-373-7767 Styrian Airways Styrian Spirit CRJ200/700 Davies, Robin REG.MGR. 44-777-199-3866 C Dumbrille, Hal 1-514-855-9452 TAG Aviation CRJ100 CORP. Burrowes, Douglas 49-171-320-8870 C Anderson, Chris 1-416-373-7783 TAG Aviation USA CRJ100 CORP. Sciscoe, William 1-940-206-0345 C Anderson, Chris 1-416-373-7783 Tenix LADS Q200 Davey, Chris REG.MGR. 61-418-987-153 C Mitchell, Robert 1-416-375-4552 Tobago Express Limited Q300 * c o n t a c t T H D 1-416-375-4000 Mitchell, Robert 1-416-375-4552 Trans Nation Airways (Midroc) Q200 Davies, Robin REG.MGR. 44-777-199-3866 C Derso, Haile 1-416-373-7767 Transport Canada Q100 * c o n t a c t T H D 1-416-375-4000 Healey, Barbara 1-416-375-3028
CRJ100/200 ISAR 2005-05
23
OPERATOR AIRCRAFT TYPE FSR TELEPHONE CSAM TELEPHONE Tyrolean Airways Austrian arrows Q300/400, CRJ200 Caldwell, Doug 43-664-641-1207 C Lee, Lori 1-416-375-3139 UNI Airways Q300 Knox, John AREA REP 81-90-4695-1582 C Mitchell, Robert 1-416-375-4552 USAF / King Aerospace Q100 E-9A * c o n t a c t T H D 1-416-375-4000 Healey, Barbara 1-416-375-3028 USCBP Q200 Irvine, Andy 1-586-202-7339 C Derso, Haile 1-416-373-7767 Voyageur Airways Q300 * c o n t a c t T H D 1-416-375-4000 Anderson, Chris 1-416-373-7783 Widerøe’s Flyveselskap Q100/300/400 Davies, Robin REG.MGR. 44-777-199-3866 C Lentine, Lyndsay 1-416-375-3833 Wings Air Lion Airlines Q300 McHale, Tim AREA REP 86-139-1190-8632 C Mitchell, Robert 1-416-375-4552
FFLLEEEETT SSEERRVVIICCEESS CONTACT POSITION TELEPHONE E-MAIL
Leone, Dario Manager, Field & Fleet Services 1-416-373-5295 dario. [email protected] Tibbles, Tim Supervisor, Fleet Services 1-416-373-5307 t imothy.t [email protected] Burns, Andrew Customer Request Transmittal (CRT) 1-416-373-5151 [email protected] De Mello, Trevor Project Manager, Fleet Services TORONTO 1-416-375-3601 [email protected] Kassoulides, John Project Manager, Fleet Services TORONTO 1-416-373-5296 john.kassoul [email protected] Lapointe, Marc Project Manager, Fleet Services MONTREAL 1-514-855-8273 marc. [email protected] Lukacs, Clare Project Manager, Fleet Services TORONTO 1-416-375-3638 clare. [email protected] Vassilakis, Mike Project Manager, Fleet Services MONTREAL 1-514-855-7869 mike.vassi [email protected]
FLEET SERVICES FAX NUMBERS: 1-416-375-4512 & 1-416-375-4445 TORONTO, 1-514-855-7708 MONTREAL