callpicker by digitum technologies
TRANSCRIPT
Developedby
The Virtual Office Communications SystemDesigned to Create and Retain
DedicatedCustomers
globalization- the EASY way
Created by a group of professional computer engineers, Digitum is a Mexico-based enterprise whose purpose is to offer the technological advantages of the latest generation to ambitious companies across the globe.
Mission
“To identify opportunities to efficiently and effectively develop and commercialize self-sustaining, value-generating, and highly differentiated technological assets.”
Callpicker® is a technologicalcommunicationsdevicedesignedtoassistyourcompany in acquiring and retainingcustomers.
Callpicker® willallowyourcompanytovastlyimprovethequality of attentionitbringstoitsclientele.
Description
ImprovedAvailability
Reports
&
Alerts
AutomatedStatistics
Howit Works
We’llassignyourbusiness a unique local phonenumberforall of theprimarycities of theworld in whichyourclients are located…
Cities in:
Russia Hong KongArgentina KoreaChile FranceAustralia IsraelMexico South AfricaAnd more…
In short, whereveryourclients can befound!
Howit Works
InternationalToll-Free Numbers
1
2
3
International clientele dial a domesticnumber
Calls are answered at XYZ Company headquarters/plant locations
Reports + Graphics
HowIt Works
Thecustomercallsyourcustomerservice/sales
department as ifitwere a domestic line…
Thankyouforcal
ling…
…and isgreetedby a digital receptionist
1 Sales
2 CustomerService
104 John
Thecustomerchoosesanoption
Thereceptionistselectshowtoanswerthecall
100% of allansweredcallsare recorded
CallReporting
Percentage of missedcalls(bydepartment)
Recordings of allansweredcalls
Filtering Tools
CustomerService RatingCallResults
(Answeredv.s.Missed)CallReceptionType
(LAN Line, Skype, etc.)
DialedNumber Caller IDDate &Hour
Receivemonthly e-mails
summarizingeverycallmadetoyourcompanyduringth
emonth:
ReceivedCallsv.s.MissedCalls
Statistics of IncomingCallsby City/State
Frequency of MissedCallsbyDay/Hour
CustomerServiceQuality Ratings
Comparisonsto Prior Periods
ExecutiveSummary of Telecommunications
Serveyourcustom
ersbetter
No busysignals
Answercallsregardless of yourlocation
Immediatenotification of missedcallsvia e-mail
Monitor thequality of serviceprovidedbyyouroperators
Automatedcustomersatisfactionsurvey
Benefits
Additionally…
$0 Investment in Infrastructure No investing in expensiveequipmentwith a limitedlifespan
No expensivevisitsfrommaintenancetechnicians
AvoidLosingClients
No solicitation of personal information privacy
Recordings of allreceivedcalls
Nowyou can talktoyouclientsFREEfromyourcomputerormobiledevice! Theircalls are sentdirectlytoyourCallpicker
as iftheyweredialingyourcompany’slistednumber.
Yourclientssimplyaddyourcompanytotheirlist of
contacts and callyou (free of charge!)
Calls are registered in yourCallpicker and are
answeredhoweveryoulike!
Companiesalreadyusing Callpicker
Eric CarrDirector of International Sales, North [email protected]
Virginia BrownHead of Marketing, North [email protected]