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CAMP CUSTOMERSURVEY RESULTS | 2009

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MARCH 2010 ❖ CAMP SYSTEMS INTERNATIONAL 3

ContentsGreetings

CAMP InSight is an internal magazine published monthly by CAMP Systems International and circu-lated to its 3,000+ customers who collectively operate, own and manage the over 5,400 aircraft on CAMP’s maintenance tracking system.

Editor: Karie WhiteCAMP Systems International32 Daniel Webster Highway, Suite 10Merrimack, NH 03054Tel: (603) 595-0030Fax: (603) 595-0036Email: [email protected]

Advertising: George RossidesToll Free: 1-877-411-CAMPTel: (631) 588-3200 Cell: (516) 383-9082Email: [email protected]

Cover: Photo courtesy of AVWest, Perth, Western Australia.

©2010 CAMP Systems International

March greetings,

March is a busy month. It has a lot to off er, as does this issue of InSight. During the month there’s March Madness for sports fans and St. Patrick’s Day for those who want to sport green. It’s the birth month of authors, Dr. Seuss, Jack London, and Ezra Jack Keats; poet, Robert Frost; inventor, Alexander Graham Bell; artists, Michelangelo and Vincent van Gogh; and many others. It’s a month of innovation and invention; the soft drink, Coca-Cola, was invented and the “Greatest Show on Earth” formed.

In aviation, March is the month that precedes the NBAA’s 25th Annual Maintenance Management Conference. Scheduled for April 5-8, this year’s theme is “Increasing Value through Proper Asset Management.” Are you prepared to attend? Get the details on page 6.

March is also Women in History month. And, as Giacinta points out in this month’s ‘InSight To Th e Past’ column, it’s a fi ne “opportunity for us to honor women in aviation.” Join Giacinta on page 18 as she introduces and educates us on the WASP (Women Airforce Service Pilots of WWII).

In this issue, we have the pleasure of traveling around the globe to see how it’s done Down Under. Innovative and impeccable, AVWest is a business aviation charter and management operation based in Western Australia. Turn to page 4 to learn about what it means to partner with AVWest.

What do the Rosetta Stone – a ground-breaking, historical artifact – and the CAMP application have in common? ‘Hot Tip’ guru, Mr. Victor Josephson, is up in rotation and he has the answer on page 10.

As always, we have “pearls,” “tools,” and calendars for you; the highlighted OEM of the month is Cessna; and Judy and Kathy chart a fi ve year look at 4th quarter new delivers based on AMSTAT data (page 9).

Of interest... 2009 CAMP Customer Survey Results are in and highlighted on pages 12 and 13 of this issue. Th ank you to everyone who participated in the survey. We value your feedback. Also of interest, or “au courant” at CAMP, CAMP is broadcasting on YouTubeTM. Get the scoop on page 19.

Best regards,

Rich AnzaloneVP Customer Support and SalesCAMP Systems [email protected]

04 CUSTOMER SPOTLIGHT AVWest - Immeasurable By Karie White

06 IN THE NEWS NBAA 25TH Annual MMC

08 CAMP PEARLS

09 AMSTAT MARKET ANALYSIS 4th Quarter New Deliveries, A 5 Year Look By Judy Nerwinski & Kathy Dowd

10 USER HOT TIP The “CAMP Rosetta Stone” By Victor Josephson

12 OF INTEREST CAMP Customer Survey Results, 2009

14 OEM HIGHLIGHT Cessna

16 CAMP CALENDAR

17 TOOLBOX Q&A

18 INSIGHT TO THE PAST On Through the Storm and the Sun

19 CAMP AUCOURANT Broadcasting on YouTube™

LOCATIONS

NORTH AMERICA

New York (Headquarters)LI MacArthur Airport999 Marconi AvenueRonkonkoma, NY 11779 USA

Tel: 631-588-3200 Fax: 631-588-3294 Toll Free: 1-877-411-CAMP (2267)

New Hampshire (Sales)32 Daniel Webster Hwy, Suite 10Merrimack, NH 03054 USA

Tel: 603-595-0030Fax: 603-595-0036Toll Free: 1-800-558-6327

Montreal 6800 Côte-de-Liesse, Suite 101Saint-Laurent, QC H4T 1E3Canada

Tel: 514-448-1128Fax: 514-448-1120

Wichita 8200 E. 34th Street NorthBuilding 1600, Suite 1607Wichita, KS 67226 USA

(Wichita continued)Tel: 316-462-2267 Fax: 316-462-2442Toll Free: 1-866-581-CAMP (2267)

FloridaDaniel Systems3401 NW 82nd Avenue, Suite 104Doral, FL. 33122 USA

Tel: 305-715-9565Fax: 305-715-9987www.danielsystems.com

New JerseyAMSTAT44 Apple Street Tinton Falls, NJ 07724 USA

Tel: 732-530-6400Fax: 732-530-6360Toll Free: 1-877-4AMSTAT (426-7828)www.amstatcorp.com

New JerseyAircraft Shopper Online44 Apple Street Tinton Falls, NJ 07724 USA

Tel: 888-992-9276Int’l Tel: 732-704-9561www.aso.com

EUROPE

ParisCAMP Europe SAS15 rue de la Montjoie - BP 58 Saint Denis La Plaine CedexFrance

Tel: +33-1-55.93.45.80 Fax: +33-1-55.93.45.99 www.campsystems.com.fr

ASIA

Dubai, United Arab Emirates (Regional Sales Consultant - Asia, Africa & Middle East)Mohammad Al-khayatMobile-UAE: +971 50 2863541Mobile-KSA: +966-540054540E: [email protected]

Hyderabad, IndiaCAMP Systems Pvt Ltd2nd Floor, RCV TowersOpposite Cyber GatewayHITEC City, Hyderabad - 500 033

CAMP SUPPORTApplication SupportTel: 631-588-3200Toll Free: 1-877-411-2267E: [email protected]

CAMP DIRECTORY | WWW.CAMPSYSTEMS.COM

FIELD SERVICE REPRESENTATIVES & REGIONAL SALES MANAGERS

“REGIONAL”

West (AK, AZ, CA, HI, ID, MT, NV, OR, UT, WA, WY)Steve McQueen, West Regional FSRMobile: 702-513-0671E: [email protected]

Tom Ritrovato, West RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

North Central (IL, IN, IA, KY, MI, MN, MO, NE, ND, OH, SD, WV, WI)Eli Stepp, Jr., North Central Regional FSRMobile: 217-801-3701E: [email protected]

Martha Karoutas, North Central RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

South Central (AR, CO, KS, LA, NM, OK, TX)Jay Dunnam, South Central Regional FSRMobile: 214-930-6715Email: [email protected]

Pamela Pamatat, South Central RSMTel: 631-588-3200 Toll Free: 1-877-411-2267E: [email protected]

Southeast (AL, FL, GA, MS, NC, SC, TN, VA)Roy Gioconda, Southeast Regional FSRMobile: 919-454-6843E: [email protected]

Kate Gallant, Southeast RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

Northeast (CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT, DC)Victor Josephson, Northeast Regional FSRMobile: 516-652-9165E: [email protected]

Joe Dynko, Northeast RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

“OEM BASED”

Wichita (HBC / CESSNA Field Service Rep)Th omas WilliamsCAMP Systems International Inc.C/O Hawker Beechcraft Services, Inc.Mid-Continent Airport (KICT)1980 Airport RoadWichita, KS 67209 USA

Mobile: 316-640-9178E: [email protected]

Little Rock (Dassault / HBC Field Service Rep)Tom MaherCAMP Systems International Inc.C/O Dassault Falcon Jet3801 East 10th Street Little Rock, AR 72202 USA

Tel: 501-210-0580Fax: 501-210-0475E: [email protected]

“INTERNATIONAL”

Regional FSR, International – TBDFor assistance in Europe, please contact:Tel: +33 (0)1 55 93 45 81E: [email protected]

George Rossides, International RSMTel: 631-588-3200 Toll Free: 1-877-411-2267E: [email protected]

WORLDWIDE BROKER PROGRAMLynn Sosnowski, Broker & Finance Program Sales Manager - Worldwide44 Apple Street Suite 5Tinton Falls NJ 07724

Tel: 732-530-7409Mobile: 732-720-9840Fax: 732-530-6402E: [email protected]

4 CAMP SYSTEMS INTERNATIONAL ❖ MARCH 2010 MARCH 2010 ❖ CAMP SYSTEMS INTERNATIONAL 5

CustomerSpotlight

[continued on page 7]

immeasurable By K

.Whi

te

What comes to mind when you think of Australia? Is it the vast and rugged Australian Outback or the breathtaking coastlines, each with open spaces and endless horizon? Is it the wondrous

forests or aromatic vineyards? Do you envision the unique wildlife iconic to the country – koalas, kangaroos, kookaburras and larger than life lizards? Do you hear the rhythm of Australia’s indigenous culture or the symphony of a bustling metropolis? Is it adventure or relaxation that calls when your imagination walks about?

At coordinates 31° 57’ S and 115° 51’ E you will find yourself in Australia’s westernmost capital city – Perth. There, among the many cultural enticements,

flourishes a premiere business aviation services outfit that is remarkable. If it is Australia that you are dreaming of, then there is no better way to charter the land than by AVWest. If you are destined for Western Australia and want to multi-task, AVWest is your reliable one-stop engineering and maintenance solution. Moreover, AVWest is an invaluable partner in managing your asset, whether you are based in the region or abroad. Getting to your destination with confidence is priceless. Knowing your investment is in good hands, immeasurable.

Capabilities• With AVWest Private Charter, clients have everything at their

discretion. Working closely with AVWest’s team of charter specialists, clients can detail their own fl ight itinerary; receive guidance on choosing the perfect aircraft for a mission; specify ground transportation and in-fl ight requirements; and enjoy convenient, professional ‘round the clock service. Above all, AVWest charter clients can be confi dent that they’ve selected a charter solution that not only caters to satisfaction, but guarantees safety, security and privacy.

• AVWest’s Aircraft Management services off er clients peace of mind. Th e organization has the resources to support all aspects of aircraft ownership, from initial acquisition to ongoing management. Regarding acquisition, AVWest’s staff will attentively listen to the client’s requirements, off er sound counsel, and eff ectively manage the acquisition process through to completion. Attention to detail, timeliness, clarity, and fi nancial certainty are key components in AVWest’s approach to aircraft acquisition.

AVWest’s comprehensive management service addresses compliance, CASA requirements, legal and insurance, maintenance of the aircraft and resourcing of personnel. Th e organization’s ability to support international operations is noteworthy as it seamlessly provides all required Customs, Immigration and Quarantine services associated with international operation. No matter the operational requirements, AVwest is capable and committed to providing unwavering support.

• Many amenities available to both charter and managed clients can be found in AVWest’s Fixed Base Operation and Ground Support services at the Perth Jet Centre. Th e beautiful FBO facility at Perth off ers on-site, covered parking; secure and discrete vehicle to aircraft access; private lounge and business conference rooms for resting, working and meeting; and much more.

Th e ground support services are inclusive. AVWest’s friendly staff will gladly arrange personal valet, transport, limousine and car hire, and hotel accommodation. Th e team is also readily available to organize all fl ight services including aircraft operations, landing permits, passenger handling, line and base maintenance, hangar management, ground support equipment, fuel supply, and aircraft and aircrew support. AVWest is dedicated to providing the best passenger amenities and services.

• AVWest’s integrated Engineering and Maintenance services, headed up by Scott Blacklaw, provide clients with a comprehensive, professional experience. All maintenance work is completed in-house and in close collaboration with air crew and fl ight coordinators. To further serve its clients, AVWest has established affi liations with specialized third party contractors to ensure that the aircraft are maintained to the absolute highest standards and minimize disruption to aircraft availability.

Th e department is furnished with the most advanced level of technology available; equipment is no older than two years. With reliable resources at at its disposal, the engineering staff is able to work effi ciently, eff ectively, and safely.

In addition to in-house capabilities, AVWest recently added an external maintenance program to its extensive service menu. Whether overseas or on native soil, AVWest is equipped to supply full maintenance and engineering for aircraft, regardless of where the plane is grounded. AVWest’s ability to respond promptly coupled with quality craftsmanship ease the burden of down time.

PhilosophiesAVWest’s ability to

provide comprehensive, elite services at viable costs not only keeps competition at bay, but also provides clients with a service provider that can adapt and support them as their needs evolve. Part of AVWest’s success can be attributed to its belief in establishing long-term partnerships with its clients. With this goal in mind, AVWest has been selective in the clients it teams with, making sure that each person or company has the same ambitions as AVWest does.

“We want our partnering arrangements to be long-term, solid relationships. We don’t want any fl y-by-nighters,” said Mick Rowbottom. He expanded that AVWest looks to ensure that the lines of communication are open and strong between itself and the aircraft owners it works with; the same holds true for charter clients. “We make sure that we understand what the client expects from a management service and that we can meet those requirements. We also make sure the people partnering with us understand that we have very high expectations and operate to the highest levels of maintenance. We need them to be on board with the way we operate and the level of precision that we’re going to take their machines to.”

Hardy ethics – with honesty and integrity at the core – have earned AVWest the respected position it now holds in the industry. AVWest’s “partner”-centric mentality has helped it build lasting relationships with its clients and vendors alike. “We’ve brought up a very good reputation within the industry; we don’t want our name tarnished,” stated Mick Rowbottom regarding AVWest’s selective partnering and meticulous operating guidelines.

The Name Of The GameFrom the most modern technology on the ground and in the air to the

most diligent, highly trained staff , AVWest has equipped itself for success. Th e name of the game is safety and AVWest has vigilantly established itself as second to none.

BackgroundOperating from the Perth Jet Centre at the Perth Domestic Airport

in Western Australia, AVWest’s services include private charter; aircraft management, engineering and maintenance; fi xed base operations; and aircraft acquisitions consulting. In addition to the Perth Jet Centre, AVWest has facilities at the Rous Head Heliport in Fremantle and the Broome Airport in the North-West of Western Australia.

Established in 1988, AVWest off ers over 20 years experience in operating jets, twin engine turboprops, helicopters, and amphibians. Th e organization originated as a corporate fl ight department for a

private company. In 2002, it was incorporated to form the AVWest of today.

Since 2002, AVWest has seen great growth, particularly in the latter decade. As Mick Rowbottom, General Manager, explained, “Four years ago [AVWest] was a shell of a private enterprise and now it is the biggest managed corporate aircraft operator in Australia, New Zealand, and potentially parts of Southeast Asia.” Over that four-year span, the facilities were refurbished, the full FBO service was established, the full in-house maintenance and

engineering capability spread its wings, and an external maintenance program took fl ight. Seemingly, AVWest was engulfed by an all-encompassing determination to shape and defi ne the bar by which it operates. Th e outcome… Nothing short of excellent.

Shaping Destiny AVWest’s capabilities are as broad as its commitment to excellence is

deep. It is among the few operators in the region able to off er full, turn key aviation solutions that meet the needs of corporate, private, and government entities both within Australia and overseas. Th roughout all areas of capability AVWest off ers innovative, custom tailored solutions.

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[AVWest, from page 5]

For more information and a free demo, please contact: Rajiv Tayal, Product Manager

Barcoding & Labeling

Part Cost Analysis

Easy Reporting

imsMobile

Warranty Tracking

Independent ModuleStand alone OR use with

CAMP Maintenance Management

A simplifi ed, reliable & cost eff ective inventory solution

(tf ) 877.411.CAMP (p) 631.588.3200 (e) [email protected]

INVENTORY MANAGEMENT

AVIATION PROFESSIONALS from around the world will gather in San Diego, CA April 5-8, 2010 for the NBAA 25th Annual Maintenance Management Conference. The theme, “Increasing Value through Proper Asset Management” focuses on leadership and team management, business management, state-of-the-art technology, compliance management, and

enhancing personal growth. The conference is recommended for maintenance personnel responsible for Managing the Maintenance Function and/or performing aircraft maintenance, and is approved as an FAA Inspection Authorization (IA) Renewal Course and qualifi es as credit for attaining and maintaining CAM certifi cation.

NBAA’s Maintenance Committee (and the Maintenance Conference Sub-Committee) is comprised of maintenance personnel from business aviation’s leading fl ight departments who are dedicated to providing the most up-to-date information relevant to creating future aviation leaders.

Don’t miss this once a year opportunity to increase your knowledge and meet and network with the industry’s professionals and service providers. The 2010 Conference will be held in San Diego, CA at the beautiful Sheraton San Diego Hotel and Marina Hotel. For more information please visit the NBAA web site at http://www.nbaa.org/events/mmc/2010/

NBAA 25TH ANNUAL MAINTENANCE MANAGEMENT CONFERENCE

Increasing Value through Proper Asset Management

where San Diego, CA when April 5-8, 2010more Infowww.nbaa.org/events/mmc/2010/

IntheNews

As Australia’s leading privately owned aviation company, AVWest places great emphasis on safety. Th e operation has an immaculate safety record and adheres to very strict policy to ensure that it maintains uncompromising safety and, thus, superior service. Safety is enhanced by the indispensible knowledge of the staff . Flight crews have extensive fl ying experience and maintain continuous training. An on-site fl ight simulator aids in keeping the operation’s pilots at their best.

Members of AVWest’s maintenance and engineering department are recognized for their ongoing professional development. Th e fl ight department operates under a CASA approved Air Operators Certifi cate that includes operations within Australia and internationally. Aircraft operated by AVWest are maintained to a “Class A” standard, even when regulatory authorities do not require it. Furthermore, AVWest is regularly audited by CASA and external auditing companies to ensure that it complies with, and exceeds, operational requirement.

Th e aircraft in AVWest’s fl eet are state-of-the-art and fi tted with modern safety features. Aircraft include two Challenger 604s, a Global Express XRS, Hawker 800XP, Gulfstream GIV-SP, Twin Otter DHC-6 Series 400, Cessna Caravan & Amphibian, Eurocopter EC 145, Eurocopter EC 130 B4, and an Agusta Grand. AVWest plans to take delivery of new Global Express XRS in the vicinity of April and a new Viking Twin Otter come the second half of the year.

Th e maintenance staff ’s keen attention to detail guarantees that aircraft

are in top shape –mechanically sound, operating to specifi cation, and in line with AVWest’s uncompromising safety standards. Th e department continually monitors the current status of each aircraft and sees to it that maintenance matters are addressed in advance of fl ying schedules. No confl icts here.

All aircraft in the fl eet utilize CAMP to aid and enhance AVWest’s ability to project and coordinate maintenance events, the exception being the Gulfstream. “An owner’s choice,” noted Mick Rowbottom. Regarding CAMP’s maintenance tracking service, he shared, “It’s been terrifi c. I had exposure to CAMP in my previous roles and I found it very workable and a very friendly system. When I came on board here we had a mix match of systems, now everything we operate is on CAMP.”

Additionally, he commented, “Th e special requests that I’ve had to add our three helicopters onto CAMP have worked out fantastically. We’re still just fi nalizing the upload on one machine, but you’re people have done a tremendous job of ensuring that we’ve got a very good profi le on the helicopters that we have. CAMP has met our requirements and ensured that we can maintain our entire fl eet. Now that’s worked fantastic!”

Above and BeyondAVWest foresees continued growth. Regarding upcoming plans, Mick

Rowbottom said, “We’ll keep growing the business onwards with the right partnering. We’re working on a couple projects at the moment; we may see the fl eet increase with a few more managed clients.” AVWest also has the addition of the Global and Twin Otter to look forward to in the near future.

Th rough innovative forward thinking AVWest has built an environment that is professional, dependable and pristine. It has invested heavily in its facilities and personnel to ensure consistent levels of unparalleled service. It is customer-centric in every way. Th e value of partnering with AVWest is undeniably immeasurable.

To learn more about AVWest, please visit www.avwest.biz.

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IMAGES: 1 Forward interior of Challenger, courtesy of AVWest /2 The Pinnacles. Limestone formations at Nambung National Park, W.A., stock image /3 “Challenger at Twilight” – A fleet member, courtesy of AVWest /4 Perth, W.A. cityscape panorama, stock image /5 AVWest FBO facility at Perth Jet Centre, Perth Domest Airport, courtesy of AVWest.


with Judy Nerwinski & Kathy DowdAMSTATMarket Analysis

Kathy and Judy have been with AMSTAT for a combined 35 years. Th ey are the Directors of Research. Kathy specializes in International and Helicopter Research, while Judy focuses on Domestic and Fixed Wing Research.CAMP Classic training is available on YouTube™.

Go to www.YouTube.com and search “CAMP Systems.” There are several training videos available.

From the Due List Projection Screen you can choose to print either “Category” or “All” hard copy reports. Note that the system will look to the user’s preferred settings when selecting a default between the two options.

Did you know that you can Enable Discrep-ancy Task Mapping? When selected this setting enables a search for related tasks on the initial submit of the discrepancy.

You can print a due list unique to the major sub-assemblies installed on the aircraft; i.e. Engines and APU’s. Upon navigating to the profi le of the subassembly, there is an “Include Aircraft Items” checkbox that excludes all items from the airframe and other subassemblies when dese-lected therefore providing a due list only for that individual assembly.

Within the Aircraft Profi le you can choose to have the application limit task updates to the WO area only. Activate this by selecting “Confi ne Task Up-dates to WO’s.”

You can use Military Time on your WO.

CAMPPearls

“The biggest connection I can see between a pearl and wisdom

is ... both a pearl and wisdom seem like small objects

but are both very valuable.”

— WikiAnswers.com, user: ID 1241821233.

What are CAMP Pearls? Valuable little pieces of insight – some obvious, others less evident. From

useful facts to helpful hints, Pearls will provide monthly wisdom about CAMP, its applications and more to help you along the way.

0.00%

0.50%

1.00%

1.50%

2.00%

2.50%

3.00%

2005 Q4 2006 Q4 2007 Q4 2008 Q4 2009 Q4

New Deliveries

Large Jets

Light Jets

Medium Jets

TurboProps

4th Quarter New DeliveriesA 5 Year Look

Unlike the recent upswing in retail sales, new deliveries are not showing the same signs of recovery just yet.

AMSTAT’s statistics show new delivery sales have continued to drop since 2008. In Large Jets the percentage of new deliveries in the fourth quarter of 2008 was 1.51% and in the fourth quarter of 2009 they fell to .62%.

Light Jets saw a similar trend with 1.44% in the fourth quarter of 2008 and only .47% in the last quarter of 2009.

Th e trend continued with Medium Jets. Th ey were hit hard with 2.15% in the fourth quarter of 2008 and .41% in 2009.

Th e percentage of new deliveries for TurboProps was at 1.37% in the fourth quarter of 2008 and .36% in 2009.

Some indicators show that the economy is slowly recovering. Only time will tell if the economy will recover enough to support the purchase of new aircraft.


UserHot Tip CAMP APPLICATIONwith Victor JosephsonNortheast Regional Field Service Representative

The “CAMP Rosetta Stone”

THE ROSETTA STONE is an ancient Egyptian artifact from 200 BCE. It has the same message written in Egyptian and Greek using

three different scripts: hieroglyphic, demotic (the common script of Egypt) and Greek. It made possible the understanding of Egyptian hieroglyphs.

Welcome to the “CAMP Rosetta Stone.” See three maintenance tracking processes demonstrated in CAMP Classic and CAMP 3.0.

CESCOM in CAMP 3.0When you feel adventurous, take a peek at your Cescom through CAMP 3.0 and see what you’ve been missing. Call up a specifi c record and see the Chap 5 Req

page. Or take a quick glance at the maintenance procedure.

CAMP ClassicWhat are the latest AD’s and Bulletins on my aircraft? CAMP classic has a great view that sorts in order of effective date.

CAMP 3.0What did you do over the last 2 months? CAMP 3.0 has a convenient drop down, that allows for easy selection. Until next time…


OfInterest

CAMP SYSTEMS conducted its annual online customer survey in November 2009. The survey had its best participation to date with over 675 responses.

Highlights of the survey results include:

• Over 95% of the respondents said that they would recommend CAMP to other maintenance professionals

• Nearly 90% of the respondents rate the overall quality of the CAMP service to be good or excellent

• Broad usage of the CAMP online system: Nearly 85% of the respondents use it on a regular basis

• Frequent aircraft analyst contact: Over 86% of the respondents had spoken to an analyst in the past 90 days and 66% within the last 30 days.

We extend our gratitude to all those who took the time to participate in this survey. Customer feedback is very important to us at CAMP. We are also reviewing all the detailed comments submitted to identify ways to improve the quality and value of the service we deliver to our customers. Following, please fi nd detailed results from the survey.

Q: How often do you use the CAMP web based system?

CAMP Customer Survey Results | 2009

Q: Where are your aircraft primarily based? Q: Would you recommend

CAMP to other maintenance

professionals?

Q: How do you rate the overall quality of services you receive from CAMP?

Q: When was the last time that you spoke with your CAMP aircraft analyst?

Download maintenance

reports in real time.

Enter maintenance transactions

on-line.

View scanned images

of completed work cards.

Print procedural text and

illustrations.

Print work cards.

Review aircraft status

on-line.

Other.

Q: CAMP features used in the past 6 months? Q: How would you rate your CAMP aircraft analyst?

Job Knowledge Courtesy Follow Through

Poor Below Average Average Good Excellent N/A

Yes95%

No5%


OEM

Hig

hlig

ht

Cessna Names Propel Aviation Sales & Services a Caravan Authorized Sales Representative

WICHITA, Kan., Feb. 11, 2010 - Cessna Aircraft Company, a Textron Inc. (NYSE: TXT) company, has named Propel Aviation Sales & Services, LLC, based at the Kendall-Tamiami Airport (KTMB) in Miami, Fla., a Caravan Authorized Sales Representative (ASR) for the states of Florida, Georgia and Alabama.

“Th e extremely versatile and effi cient Caravan has continued to see strong demand even during the recent downturn. Now that economic conditions are improving interest in the Caravan is getting even stronger,” said John Doman, Cessna’s vice president of Worldwide Propeller Sales. “Continuing to partner with outstandingly capable, customer-oriented companies like Propel Aviation is vitally important as demand for the Caravan increases in the market.”

In addition to being a Caravan ASR, Propel Aviation is a Cessna authorized single-engine, multi-engine and propjet service center and an FAA Part 145 Repair Station.

Cessna Encouraged By Market Stability in Asia-Pacifi c Region

SINGAPORE, Feb. 2, 2010 - Cessna Aircraft Company, a Textron Inc. (NYSE: TXT) company, is encouraged by the stability of the general aviation market in the Asia-Pacifi c region.

“Th is region has been one of the strongest for

Cessna during the most recent downturn. It has been least aff ected by the economic climate and fi nancing issues facing the rest of the world,” said Roger Whyte, Cessna’s senior vice president, Sales and Marketing. “Th e strongest segments for Cessna in this region have been special mission and government orders.”

Th e Citation Sovereign continues to be very popular in the Asia-Pacifi c region. Most recently, the Citation Sovereign was selected by both the Japan Aerospace Corporation and the Civil Aviation Administration of China for special mission work.

Th e Citation Excel/XLS/XLS+ is also popular in the region. Last year, the China Flight Inspection Center of the Civil Aviation Administration of China used a Citation XLS to land and take off at Qamdo Bangda Airport (BPX/ZUBD) in

Cessna Establishes Asian Citation Parts Distribution Center

SINGAPORE, Feb. 2, 2010 - Cessna Aircraft Company announced today it has reached agreement with sister company Bell Helicopter to use Bell’s Asia parts distribution facility in Singapore to further enhance parts distribution to Citation operators in Asia and the Pacifi c Rim region. Both Cessna and Bell are Textron Inc. (NYSE: TXT) companies.

“We’ve had remarkable success with our partnership with Bell’s European parts center announced last year. It made sense to continue building on that success and bring the same increased Citation parts availability and decreased response time for AOG situations to our customers in this region,” said Mark Paolucci, Cessna senior vice president, Customer Service.

AOG, or Aircraft on Ground, means the aircraft needs a part to operate and is the most urgent of any aircraft service requirement.

Paolucci said operators will continue to work directly with Cessna’s full customer support network of authorized service centers.

“Th is new process is completely transparent to the customer, other than seeing their aircraft

operational again much quicker as this new process moves the part one day closer,” Paolucci said.

Cessna Activates South Florida’s First Citation Mobile Service Unit

WICHITA, Kan., Feb. 1, 2010 - Cessna Aircraft Company, a Textron Inc. (NYSE: TXT) company, today announced it is fi elding its fi fth Citation Mobile Service Unit (MSU) to handle Citation maintenance at South Florida airports. Th e unit, part of Cessna’s ServiceDirect maintenance delivery group, will debut the weekend of Feb. 6-7 at Sheltair Aviation at Hollywood/Ft. Lauderdale International Airport (FLL).

“Customer response to the introduction of our new service initiatives through ServiceDirect has been superb, particularly for the Mobile Service

Cessna Rolls Out the 300th Citation MustangWICHITA, Kan., Feb. 4, 2010 - Cessna Aircraft Company, a Textron Inc. (NYSE: TXT)

company, announced today the rollout of the 300th Citation Mustang at its assembly facility in Independence, Kan., less than three years after the fi rst Mustang delivery in 2007.

“Th e aircraft continues to set the mark for entry level business jet operations around the world, and its demand has remained fairly resilient during the past year,” said Jack J. Pelton, Chairman, President and CEO. “It has found success in air taxi and charter operations, in fl ight departments, in training organizations as well as with owner-operators.”

Th e 300th Mustang will be delivered later this year to a retail customer in Australia.

Th e Citation Mustang is the world’s fi rst fully certifi ed entry-level business jet. It was announced at the 2002 National Business Aviation Association convention and made its fi rst fl ight in April 2005. Th e fi rst Citation Mustang was delivered in April 2007.

Coming in at just over $3 million (2010 delivery), the Mustang features Garmin avionics, Pratt & Whitney Canada engines and boasts a maximum 1,200-nautical mile range.

300th Citation Mustang

Tibet, demonstrating the aircraft’s capability to operate at the world’s highest airport at 14,219 feet (4,334 meters).

Early this year, Cessna is set to deliver the fi rst of fi ve Citation Mustangs ordered by the Singapore Flying College in Australia to support its advanced training program.

Cessna also recently delivered fi ve Grand Caravans to Susi Air in Indonesia as part of an order for 30 Grand Caravans to be delivered by 2011.

Th ere are currently more than 3,400 Cessnas operating in the Asia-Pacifi c region.

Cessna [displayed] a Citation CJ3, Sovereign and Grand Caravan at the Singapore Airshow ... at Changi Exhibition Centre in Singapore.

Units,” said Mark Paolucci, Cessna senior vice president, Customer Service. “South Florida was a natural location for our newest MSU, due not only to the high concentration of Citations based here from the Keys to West Palm Beach and over to Naples, but the high number of aircraft regularly visiting the region as well.”

Th e newest MSU will be based full-time at Sheltair Aviation in Ft. Lauderdale, centrally located among South Florida’s busiest general aviation airfi elds. Like the other MSUs in service, the crew will be based locally, facilitating quick dispatch for service requests.

Th e Mobile Service Units are full-size service trucks equipped with tooling to perform a variety of Citation diagnostic and maintenance functions including AOG support. Th ese units can also perform medium-sized planned maintenance events as well as engine removal.

In 2009, the in-service trucks made 541 service calls, traveling more than 70,000 miles and performing 310 unscheduled and 231 scheduled maintenance jobs. Th e other MSUs are based in North Carolina, Texas, Arizona, and Southern California.

Cessna’s Citation CJ4 Nears FAA Type Certifi cation

SINGAPORE, Feb. 2, 2010 - Cessna Aircraft Company, a Textron Inc. (NYSE: TXT) company, has completed all certifi cation testing and is in the fi nal stages of Federal Aviation Administration type certifi cation approvals. Deliveries are set to begin later this year.

Th e Citation CJ4 off ers an extensive standard equipment list including a four-screen Collins Pro Line 21 avionics suite with electronic charts and graphical weather, TCAS II, EGPWS Class A TAWS, Dual Mode S Diversity transponders with ADS-B out capability, Multi-Scan weather radar, Emergency Descent Mode, and an essential electrical bus.

Th e Citation CJ4 also off ers enhanced performance over early projections with a maximum cruise speed of more than 450 knots (838 km/h) and a maximum range of just over 2,000 nautical miles (3,707 km). It’s capable of a direct climb to 45,000 feet (13,716 meters) in just 28 minutes.

Th e aircraft will also debut the new Williams International FJ44-4A electronically controlled (FADEC) engines. Th e cabin can be confi gured for up to eight passengers, plus a standard, belted aft lavatory. Th e Citation CJ4 also features the Rockwell Collins Venue cabin management system that includes BluRay DVD with HD monitors and XM radio.

Th ree Citation CJ4 test aircraft completed more than 1,100 fl ights and accumulated more than 2,000 fl ight hours.

Performance Citation CJ4

Single Pilot Certifi ed Yes

Maximum Cruise Speed 453 ktas (839 km/h)

Certifi ed Ceiling 45,000 ft (13,716 m)

Airport Performance

Takeoff Distance 3,130 ft (954 m)

Landing Distance 2,700 ft (823 m)

Rate of Climb at Sea Level N/A fpm (N/A mpm)

Range 2,002 nm (3,708 km)

Conditions: Take-off distances are over a 35 foot obstacle and landing distances are over a 50 foot obstacle.Range Assumption: NBAA IFR Reserves (100 nm), HSC, Max Fuel, Max Takeoff Weight Airport Performance: at Sea Level, ISA

Images courtesy of Cessna Aircraft Company. More information about Cessna Aircraft Company is available at www.cessna.com.


&ToolboxQA

Where should I send my completed CAMP work cards to?

All completed work cards should be sent in to CAMP’s NY offi ce either by:

E-fax:

1-800-787-9749 US-Toll Free

1-631-980-4222 US-Direct Dial

1-866-833-6317 Canada

61-2-94751195 Australia

54-1-140321233 Argentina

33-153016618 France

52-5510842705 Mexico

E-mail: [email protected]

For assistance, contact Applica-tion Support at: 1-877-411-2267 [email protected].

How do I get my company on the cover of CAMP InSight?

It’s easy! Ask and you shall receive. CAMP subscribers/users are eligible for

SUBMIT YOUR CAMP QUESTIONS BY EMAIL TO [email protected] LINE: TOOLBOX

Your CAMP questions

answered by CAMP

professionals

industry topics reviewed

+

a feature story in CAMP InSight – no charge. Nowadays who couldn’t use a little free press?!

If you’d like your organization featured on the cover of CAMP InSight, contact Karie White at 1-800-558-6327 or [email protected].

What does it mean when I try to logon and the CAMP page has a message that says ‘Your account is inactive. Please contact Support for more information.’

Logons must be used at least once every six months to remain “active”. After six months of non-use users will get the “inactive” message. Call Application Support Group (1-877-411-2267) to have your logon reactivated.

AD; Dassault-Aviation Model Falcon 900EX Airplanes

14 CFR Part 39

[Docket No. FAA-2009-0994; Directorate Identifi er 2009-NM-108-AD;

Amendment 39-16194; AD 2010-04-01]

RIN 2120-AA64

AGENCY: FAA, DOT.

ACTION: Final rule.

SUMMARY: We are adopting a new air-worthiness directive (AD) for the prod-ucts listed above. This AD results from mandatory continuing airworthiness information (MCAI) originated by an aviation authority of another country to identify and correct an unsafe condition on an aviation product. The MCAI de-scribes the unsafe condition as:

A quality control performed during com-pletion of one Falcon 900EX aeroplane has shown that the crew and passenger

Right-Hand (RH) oxygen lines may both interfere with the frame 8 of the aero-plane structure. A subsequent design review of the oxygen lines routing has confi rmed that, on certain aeroplanes, equipped in RH mid-cabin with a 115 cu-ft oxygen cylinder, the installation of the line support assembly at frame 8 needs to be accomplished with precaution; otherwise, the oxygen lines might inter-fere with the structure, and this condition could lead to an oxygen leak.

* * * * *The unsafe condition is an oxygen leak, which would result in insuffi cient oxygen fl ow to passenger oxygen masks during a depressurization event. We are issuing this AD to require actions to correct the unsafe condition on these products.

DATES: This AD becomes effective March 19, 2010.

ADDRESSES: You may examine the AD docket on the Internet at http:// www.regulations.gov or in person at the U.S. Department of Transportation, Docket Operations, M-30, West Building Ground Floor, Room W12-140, 1200 New Jersey Avenue, SE., Washington, DC.

FOR FURTHER INFORMATION CONTACT: Tom Rodriguez, Aerospace Engineer, In-ternational Branch, ANM-116, Transport Airplane Directorate, FAA, 1601 Lind Av-enue, SW., Renton, Washington 98057-3356; telephone (425) 227-1137; fax (425) 227-1149.

VITTORIO ARMENTIMANAGER, BOMBARDIER GROUP (MONTREAL)

INDUSTRY TOPICSOURCE: HTTP://RGL.FAA.GOV/REGULATORY_AND_GUID-

ANCE_LIBRARY/RGAD.NSF/MAINFRAME?OPENFRAMESET2C96C771DB3E6FB2862576C800522FC3!OPENDOCUMENT&EX

PANDSECTION=1#_SECTION1

NEW

Training in Paris 2010

CAMPCalendar

CAMP strongly believes in fully supporting its customers in making the best use of its products and services. CAMP EUROPE now offers the opportunity to attend training at the Paris offi ce.

Full-day training sessions are scheduled twice a month. Each session has its own agenda. Join us for one training course or both:

Training 1 (duration 1 day)ADVANCED TRAINING:

MAINTENANCE MODULE

Training 2 (duration 1 day) ADVANCED TRAINING:

CAMO & QUALITY CONTROL ASPECTS

Limited to 10 persons per session. Training includes course package, lunch and refreshments during breaks, and training certifi cate.

There is no charge for training at CAMP.

Webinars 2010Webinars: Free web-based training.

CAMP Webinars are “overview” sessions, covering a variety of CAMP application fea-tures with time throughout the Webinar to answer your topic specifi c questions.

CAMP Classic: Scheduled on THURSDAYS of each month.

CAMP 3.0: Scheduled on TUESDAYS of each month.

To register, go to www.campsystems.com and click ‘Attend a free CAMP webinar.’

If you don’t see a Webinar that fi ts your schedule, please call us. We’d be glad to arrange web-site assistance/training at a time that is convenient for you.To schedule a webinar, call 877-411-2267.

MARCHTHURSDAY, FEBRUARY 49:00 AM - 10:30 AM EDT

THURSDAY, FEBRUARY 112:00 PM - 3:30 PM EDT

THURSDAY, FEBRUARY 1810:00 AM - 11:30 AM EDT

THURSDAY, FEBRUARY 253:00 PM - 4:30 PM EDT

APRILTHURSDAY, APRIL 1

9:00 AM - 10:30 AM EDT

THURSDAY, APRIL 82:00 PM - 3:30 PM EDT

THURSDAY, APRIL 1510:00 AM - 11:30 AM EDT

THURSDAY, APRIL 223:00 PM - 4:30 PM EDT

THURSDAY, APRIL 299:00 AM - 10:30 AM EDT

MAYTHURSDAY, MAY 6

2:00 PM - 3:30 PM EDT

THURSDAY, MAY 1310:00 AM - 11:30 AM EDT

THURSDAY, MAY 203:00 PM - 4:30 PM EDT

THURSDAY, MAY 279:00 AM - 10:30 AM EDT

MARCHTraining 1: Tuesday, March 16

Training 2: Wednesday, March 17

APRILTraining 1: Tuesday, April 20

Training 2: Wednesday, April 21

MAYTraining 1: Tuesday, May 18

Training 2: Wednesday, May 19

JUNETraining 1: Tuesday, June 15

Training 2: Wednesday, June 16

JULYTraining 1: Tuesday, July 6

Training 2: Wednesday, July 7 To register, please select from the schedule (right) and send an email to [email protected].

We look forward to your participation.

AUGUSTNo Scheduled Training

SEPTEMBERTraining 1: Tuesday, September 14

Training 2: Wednesday, September 15

OCTOBERTraining 1: Tuesday, October 12

Training 2: Wednesday, October 13

NOVEMBERTraining 1: Tuesday, November 16

Training 2: Wednesday, November 17

DECEMBERTraining 1: Tuesday, December 7

Training 2: Wednesday, December 8

CAMP CLASSIC WEBINARS

MARCHTUESDAY, MARCH 2

9:00 AM - 10:30 AM EDT

TUESDAY, MARCH 92:00 PM - 3:30 PM EDT

TUESDAY, MARCH 1610:00 AM - 11:30 AM EDT

TUESDAY, MARCH 233:00 PM - 4:30 PM EDT

TUESDAY, MARCH 309:00 AM - 10:30 AM EDT

APRILTUESDAY, APRIL 6

2:00 PM - 3:30 PM EDT

TUESDAY, APRIL 1310:00 AM - 11:30 AM EDT

TUESDAY, APRIL 203:00 PM - 4:30 PM EDT

TUESDAY, APRIL 279:00 AM - 10:30 AM EDT

MAYTUESDAY, MAY 4

2:00 PM - 3:30 PM EDT

TUESDAY, MAY 1110:00 AM - 11:30 AM EDT

TUESDAY, MAY 183:00 PM - 4:30 PM EDT

TUESDAY, MAY 259:00 AM - 10:30 AM EDT

CAMP 3.0NOW OFFERED

CAMP APPLICATION SUPPORT

Knowledgable. Friendly. Ready to Help.

Tel: 1-631-588-3200TF: 1-877-411-2267

[email protected]

CAMP TRAINING in PARIS

KARIE WHITEMANAGER, MARKETING COMMUNICATIONS

JOE GENOVESEAPPLICATION SUPPORT SPECIALIST

“Our greatest glory is not in

never falling but in rising every time we fall.”

– Confucius


Giacinta Bradley Koontzis an aviation historian and author. Her various projects can be viewed on her website: www.harrietquimby.org.

March is Women in History month off ering an opportunity for us to honor women in aviation and for our nation to honor

the Women Airforce Service Pilots (WASP) of WWII. On March 10, 2010, the WASP will receive the Congressional Gold Medal.

To relieve Army Air Force male cadets for active duty overseas, two experienced pilots, Nancy Harkness Love and Jacqueline Cochran organized an all-female support force which came to be known as the WASP. Between 1942 and 1944, with Cochran as Director and under the military command of General “Hap” Arnold, over 1,000 graduates were assigned duties previously performed by all-male Army Air Force cadets. WASP identify each other by year and graduating class. Th erefore, U.S. Olympic Swimming Team member (1936), Iris Cummings Critchell, is “43-2”, having graduated in the second class during 1943. Assigned duty in California, Critchell ferried trainers, cargo planes, fi ghters, and bombers off the production line to their U.S. point of embarkation for delivery overseas.

Based at Avenger Field, Texas, the WASP went through the same seven month primary basic and advanced training as male cadets, but did not receive the same benefi ts because they were Civil Servants. WASP received $250/month active duty pay, out of which they purchased their uniforms, room and board, medical attention, and transportation between bases where they served. For all the discomforts, these young women jumped at the chance to fl y. One WASP later recalled, “We would have done it for nothing – it was such a thrill.”

Dora Dougherty Strother McKeown, 43-3, and Dorothea Johnson Moorman, 43-4, were assigned to demonstrate the 4-engine B-29 Superfortress to assure male pilots that the plane was safe - meaning ”safe enough for a woman to fl y.” Nevertheless accidents took the lives of thirty-eight WASP in training or on active duty. Several WASP recall taking up a collection to pay for a classmate’s transport home and burial.

Th e Storm

Elaine Harmon, 44-9, trained male cadets for instrument fl ying. After the war she worked as an Air Traffi c Controller. Harmon now lives in Arizona, as does Betty Guild Blake, 43-1 and Beverly J. Dietrich Wilkinson, 44-8. Now 86, Dietrich remains a member of the International Organization of Women Pilots (99s). “Th e day I arrived at Basic Training in Texas a gal had just been killed in an AT6. I trained in an AT6, like so many of us did, then on assignment I fl ew the BT-13, the Vultee Valiant, and the PT-17. Th ey were both open cockpit – the PT-17 was a biplane.” Former Arizonan, Nell “Mickey” S.J. Bright, 43-7, now lives in Utah. Bright towed targets for anti-aircraft trainees who fi red live ammunition. She recalled, “Th ey came pretty close every once in awhile.”

When WWII ended male pilots returned home and the WASP were disbanded. Th irty years later in September 1977, Senator Barry Goldwater (R-AZ) proposed that Congress allow veteran status for WASP, which erupted in a heated debate between the Department of Defense (in favor) and the Veterans Administration (opposed). During the political quagmire, Rep. Margret Heckler (D-MA) and Rep. Lindy Boggs (R-LA) reached across party lines to join forces to create public support for the WASP. Within a

On Th rough the Storm and the SunWomen Airforce Service Pilots, WWII

with Giacinta Bradley KoontzInsighttothePast

ABOVE: Celia Hunter in the cockpit of a Republic P-47, Farmingdale, NY, 1944. LEFT: Posing in front of the WASP exhibit at American Airpower Museum are WASP (left to right) Dawn Seymour, Margaret Gilman, Frances Johannessen, Eleanor Faust - 2003. Photos courtesy of the American Airpower Museum at Republic.

month concessions were reached. President Carter signed the bill in November 1977, which gave all WASP an “honorable discharge” as de-facto members of the US Air Force.

Getting a bill passed in one month seems like Mach speed compared to the subsequent years it has taken Congress to award the Congressional Medal of Honor to the Navajo Code Talkers (2001), the Congressional Gold Medal to the Tuskegee Airmen (2007), and this year to the WASP.

Now in their 80s and 90s, WASP have reunions, attend air shows and are often part of events at aviation museums like the American Airpower Museum of Farmingdale, NY, where WASP ferried P-47s from Republic Aviation in 1944. Julia Laura-Blum, Airpower’s volunteer curator, has created a WASP exhibit among their WWII aircraft display and organized events to honor the women she has come to admire. “Th ey embody independence, courage and free will,” says Blum.

Anne Noggle, 44-1, phrased it well for many. “Being a WASP was not the sum total of my life, but I’m proud of it.” Noggle towed targets for anti-aircraft practice and taught formation fl ying. She ferried aircraft after WWII and later published a book with individual photographs of WASPs taken during a reunion in 1986. Noggle’s lens captured Mary Retick Wells, 44-6, with outstretched arms jumping six inches off the fl oor. Wells asked how she should pose. Noggle replied, “Just Fly!” And indeed she did.

Th is March my thoughts will be at the Capitol Rotunda, with Iris, Betty, Nell, Beverly, Anne, BJ, Barbara and all of the WASP I have been fortunate to meet. As our Commander In Chief bestows upon them the Congressional Gold Medal, I shall also think of those whose mission is done, receiving their medal posthumously.

Every branch of the Armed Services has an anthem and Loes Monk, 43-8, wrote “Th e WASP Song.” Th e closing lyrics ring true:

“On through the storm and the sunFly on til our mission is done.”

— —To fi ll in what you do not already know about the

WASP, there are thousands of pages on the internet and dozens of books with wonderful pictures and fi rst-person accounts by WASP. A good place to start: http://www.wingsacrossamerica.us/wasp/books.htm

CAMPAuCourant

CAMP Broadcasting on YouTube™YouTube for CAMP Classic Users — www.youtube.com/fieldservicerep

CAMP Systems is broadcasting CAMP Classic training videos on YouTube TM. “YouTube,” as self-described, “provides a forum for people to connect, inform, and inspire others across the globe and acts as a distribution platform for original content creators…” CAMP sees YouTube as a convenient, supplemental resource by which our users can obtain visual answers to common questions about the Classic application.

Eli Stepp, North Central Field Service Representative (FSR), together with Steve Attard, Manager, Technical Support & Customer Solutions, have created several training videos, broadcasting on the FieldServiceRep’s Channel, covering a variety of application topics including “Which Screen to Work From,” “Aircraft Documents Folder,” “Aircraft List Screen,” “Express Screen,” “Heads Up Display,” “Printing Work Cards,” and more.

Stepp shared, “Th e idea came to me while I was interviewing for CAMP, just a little over a year ago. As an FSR, I thought it could be the next best thing to sitting next to the customer.” He continued, “Verbally, customer response has been very positive.” To date, view rate numbers have been good and two videos hold fi ve star ratings.

To check out the videos and maximize your use of CAMP Classic, go to www.youtube.com/fi eldservicerep for a list of all videos available. You can also go to www.youtube.com and enter “CAMP Systems” in the Search fi eld.

Stepp and Attard are in the process of creating CAMP 3.0 videos, designed to introduce you to and assist you with our new, easy-to-use interface.

Mind you, a YouTube video is no substitute for person-to-person customer service. So, if you need assistance with the application, please don’t hesitate to contact the CAMP Application Support team at 1-877-411-2267, or by email at [email protected]. Th ey’d be glad to assist you.

CAMP AuCourant – Au courant, meaning “in the current,” is a CAMP Systems focus feature designed to keep you current on the latest news and happenings within the organization.

WISH YOU WERE HEREto experience aviation service at its finest.

Our dedicated professionals