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Candidate Information Pack
Membership Team Administrator
The RSPB need enthusiastic and passionate individuals with excellent people skills to join the RSPBs dynamic membership team and help Give Nature a Home
Job Title
Membership Team Administrator
Purpose of Job
To support, maintain and develop existing relationships with internal colleagues, external agencies, events organisers and venues.
Salary
14,350 to 15,350 per annum
Hours
22.5
Basis
Part Time
Length of Contract
Permanent
Primary Work Base
Lancaster
Line Manager
Events Co-ordinator
Main Duties
Provide assistance to the Regions Events Coordinators to research and book venues and events for the in-house Membership Development and People Engagement teams.
Be creative, make suggestions and offer ideas (e.g. for new events to attend) to ensure that the RSPBs membership continues to grow.
With the Events Coordinators, conduct retrospective reviews of event successes and address, and provide solutions to, challenges.
Use Microsoft Office packages (Word, Excel, Outlook, PowerPoint) to produce correspondence, documents, records and spreadsheets.
Complete all details of the Membership Development and People Engagement Teams events on the Territory Management System (TMS). Act as the main point of contact for TMS for the region and maintain knowledge of RSPB agency recruitment activities as listed on TMS.
To deputise, where appropriate, for the Event Coordinators by creating a calendar of events for Membership Development Officers and assisting senior members of staff to manage their teams.
Liaise with internal colleagues, external agencies, venues and events organisers to develop existing relationships and provide support.
Devise and maintain departmental systems and processes
Conduct financial/accounts administration, using the in-house finance system (EBIS)
Assist Events Coordinators in the promotion, planning and reporting for the Membership Development Teams contribution to the RSPBs National Campaigns, such as Big Garden Birdwatch and Big Wild Sleep Out.
Support the Membership Team to maximise opportunities for volunteer recruitment and retention.
Other Duties
To attend appropriate internal team meetings and training where appropriate, which may include possible nights away.
To liaise with other administrators and personal assistants within the region to ensure good communication and cross-team working within the region.
Occasionally attend events to engage the public with our work and help recruit new members alongside the MDO team.
To help maintain safe and efficient storage when overseeing membership resources.
Occasionally handles confidential information.
Occasionally travel across the North of England
To carry out any other reasonable duties as appropriate.
Essential Qualifications
At least 5 GCSE at grade C or above (or Olevel equivalent), to include English and Maths
Essential Knowledge, Skills and Experience
Admin/secretarial experience
Developing and creating databases
Engaging with the public on the telephone, email and face-to-face
Database management
Excellent time management and organisational skills
Excellent communication and effective interpersonal skills
Ability to prioritise and handle many tasks to tight deadlines
Able to work on own initiative
Persuasive Communicator
Working knowledge of Microsoft Office
Good team player and flexible attitude.
Enjoys working with a wide range of people including volunteers
Enthusiastic, friendly outgoing personality
Desirable Qualifications , Knowledge, Skills and Experience
Working with or managing volunteers
Knowledge of birds and conservation
Interest in the environment
How we expect you to work
The RSPB has seven key competencies that are important to our organisations success. We expect all employees to demonstrate the following behaviours in everything that they do:
Direction:
You ensure you have a clear direction and sense of common purpose that guides what you do and how you approach your work.
Energy:
You bring energy and urgency to the RSPB to motivate people to do the best they can.
Capability:
You build your own and other peoples capabilities, directly and indirectly.
Relationships:
You communicate effectively and build productive internal and external relationships
Change:
You support continuous improvement and change and constantly look for way to do things better.
Advocacy:
You act as an advocate for the RSPB.
Performance:
You get things done, achieve ambitious goals and the RSPBs aims.
In line with these competencies, the following behaviours are essential upon appointment to this particular role and will need to be part of what you do for you to add value to the RSPB:
Demonstrates enthusiasm for their work and the RSPB, (through consistently achieving set targets and KPIs)
Creates energy in people around them (regarding membership recruitment and beyond)
Is an advocate for what the RSPB stands for and is trying to achieve Generates support for RSPB
Consistently looks for ways to improve the way things are done
Demonstrates an interest in their own personal development.
How to apply
We would invite you to submit your CV and a covering letter quoting reference number A3830115 stating why your are interested in working for the RSPB and how your experience meets the key skills required.
Please send these to [email protected]
If you require any further information about this post please contact Heather Hilton at [email protected] or 01524 581009
We will shortlist from the CVs received and invite these successful candidates to tell us more about their work experience and skills prior to any invitation to interview.
Closing Date
30 January 2015
Interview Date
10 February 2015
Who we are and what we do
(The RSPB exists to give nature a home. We help our birds, other wildlife and natural places survive and thrive.On our doorstep are woods and farmland, moors and marshes, cliffs and mountains. They are home to an astonishing array of precious but threatened wildlife. Every species is unique, but they are all connected to one another. And everyone one of them needs a home to survive.Sadly, many of our best loved and most iconic species cant find a welcome home here any more. Its our job to change this. A country thats not home to skylarks and puffins, red squirrels and hedgehogs is not a country any of us want to live in.To protect our threatened birds and other wildlife, we need to protect the places where they live. If we are taking care of nature, we are taking care of ourselves and future generations.)
The RSPB in a nutshell
The Royal Society for the Protection of Birds (RSPB):
Was formed in 1889 to counter the barbaric trade in bird plumes for womens hats
Has since grown into a world-leading wildlife conservation organization and now speak out for all birds and wildlife, tackling the problems which threaten our environment
Has over a million members, including more than 200,00 youth members
Has more than 2,000 active staff members and almost 18,000 volunteers, who donate more than a million hours of their time thats the equivalent of 600 full-time staff
Has a NET income available for charitable purposes of 89.3 million
Has more than 200 nature reserves covering 143,7800 hectares and home to 80% of our rarest or most threatened bird species
Has a UK headquarters, three national offices and eight regional offices
Has a network of over 150 local groups and more than 150 youth groups
Has an impressive global reach, with active projects and capacity building programmes in 26 countries and 8 UK Overseas Territories
Is the UK partner and leading player, in Birdlife International
Is the largest charity mail order operation in the UK, and also has the UKs most successful charity credit card
Volunteers
Volunteers founded the RSPB 125 years ago and remain a vitally important part of the organization today; there are approximately nine volunteers for every paid member of staff
Our volunteers bring a unique range of skills and qualities to the RSPB, help stretch our scarce resources and keep us in touch with grass roots.
Our Strategy, Mission and Cultural Values
Our Strategy
Our vision: A world richer in nature
Imagine this. Wild birds and other wildlife will no longer be declining. Nature is restored, enriching and sustaining the lives of people as a result. Such a world would guarantee that future generations have clean air and water, a stable climate, abundant and diverse wildlife, and a robust, diverse and sustainable economy.
Our long-term purpose: saving nature
We believe that:
There is a moral imperative to save nature
Nature is crucial for peoples quality of life and the planets life support systems
Birds are an integral part of the web of life
We are well places to stand up for birds and all nature
The is challenge is great, we must work with others to succeed
We need growing popular support
Our Mission
By 2020
Our work is both ur