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Care Systems Analytics for MEDITECHUsers Guide

VMware Care Systems Analytics for MEDITECH Management Pack forvRealize Operations Manager

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Care Systems Analytics for MEDITECH Users Guide

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Contents

Contents

About This Book 4

Introduction to Care Systems Analytics for MEDITECH 6Operations Manager Features 7

Operations Manager Concepts 7

Collecting Data 7

Analyzing Data 8

Accessing Care Systems Analytics for MEDITECH 9

MEDITECH Components Monitored in Care Systems Analytics 10

MEDITECH Object Hierarchy 10

Care Systems Analytics for MEDITECH Adapter Dashboards 11

MEDITECH Monitored Performance Activities 13

MEDITECH Monitored Applications 15

Monitoring with Care Systems Analytics for MEDITECH 16Log In to the vRealize Operations Manager User Interface 16

Monitor Day‐to‐Day Operations 16

Care Systems Analytics for MEDITECH Dashboards 17

MEDITECH Health Overview Dashboard 17

MEDITECH Applications Dashboard 19

MEDITECH Background Jobs Dashboard 20

MEDITECH Application Database Graph Dashboard 21

MEDITECH Machine Database Graph Dashboard 22

MEDITECH Hub Transfer Queues Dashboard 22

MEDITECH PCS Transfer Queues Dashboard 23

MEDITECH App Analysis Dashboard 25

MEDITECH Database Analysis Dashboard 25

MEDITECH Server Analysis Dashboard 27

MEDITECH Server Top‐N Dashboard 27

MEDITECH Inventory Trees 29

Review Overall Health Indicators 30

Review Troubleshooting Detail in vRealize Operations Manager 32

MEDITECH Symptoms and Alerts 33

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The Care Systems Analytics for MEDITECH Users Guide describes how to use the VMware® Care Systems

Analytics for MEDITECH Management Pack on vRealize Operations Manager to monitor your MEDITECH®

system.

Intended AudienceThis information is intended for anyone who needs to use the Care Systems Analytics for MEDITECH

management pack.

This information assumes you are experienced with vRealize Operations Manager and MEDITECH. See

VMware vRealize Operations Manager documentation at: http://www.vmware.com/support/. See your

MEDITECH documentation, as needed.

VMware Technical Publications GlossaryVMware Technical Publications provides a glossary of terms that might be unfamiliar to you. For definitions

of terms as they are used in VMware technical documentation go to http://www.vmware.com/support/pubs.

Document FeedbackVMware welcomes your suggestions for improving our documentation. If you have comments, send your

feedback to [email protected].

Technical Support and Education ResourcesThe following sections describe the technical support resources available to you. To access the current version

of this book and other books, go to http://www.vmware.com/support/pubs.

Online and Telephone Support

To use online support to submit technical support requests, view your product and contract information, and

register your products, go to http://www.vmware.com/support.

Customers with appropriate support contracts should use telephone support for the fastest response on

priority 1 issues. Go to http://www.vmware.com/support/phone_support.

Support Offerings

To find out how VMware support offerings can help meet your business needs, go to

http://www.vmware.com/support/services.

About This Book


mailto:[email protected]




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VMware, Inc. 5

About This Book

VMware Professional Services

VMware Education Services courses offer extensive hands‐on labs, case study examples, and course materials

designed to be used as on‐the‐job reference tools. Courses are available onsite, in the classroom, and live

online. For onsite pilot programs and implementation best practices, VMware Consulting Services provides

offerings to help you assess, plan, build, and manage your virtual environment. To access information about

education classes, certification programs, and consulting services, go to http://www.vmware.com/services.

http://www.vmware.com/services/

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1

VMware® Care Systems Analytics for MEDITECH is an IT management solution designed for healthcare

organizations that use the MEDITECH® platform. The solution extracts system information from the

MEDITECH SIRT share path and integrates it with VMware vRealize Operations Manager to create a single

view of system performance across the Electronic Health Record (EHR) platform and supporting

infrastructure.

Care Systems Analytics for MEDITECH is a management pack for vRealize Operations Manager. This is an

intelligent operations management solutions from VMware. The Care Systems Analytics for MEDITECH

solution improves visibility into the overall performance of the MEDITECH system–from infrastructure to the

point of care. It includes dashboards, widgets, and patented self‐learning techniques to visualize and analyze

performance indicators from MEDITECH specific departmental metrics and related infrastructure (physical

and virtual).

Use this solution to help you increase collaboration across infrastructure, operations, and applications teams;

reduce expensive and disruptive outages by providing insight into application, database, and infrastructure

metrics; and anticipate and prevent potential problems, by quickly troubleshooting issues to resolution.

Figure 1-1. Flow of Care Systems Analytics for MEDITECH component data into the Operations Manager.

Introduction to Care Systems Analytics for MEDITECH 1

NOTE For the purposes of this guide:

The terms Management Pack, Adapter, and Solution are used interchangeably and generally apply to

Care Systems Analytics for MEDITECH.

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Chapter 1 Introduction to Care Systems Analytics for MEDITECH

Operations Manager Features

The Operations Manager collects performance data from each object at every level of your virtual

environment, from individual virtual machines and disk drives to entire clusters and data centers. It stores and

analyzes the data, and uses that analysis to provide real‐time information about problems, or potential

problems, anywhere in your virtual environment.

The Operations Manager works with existing VMware products to add the following functionality:

Combines key metrics into single scores for environmental health, efficiency, and capacity risk.

Calculates the range of normal behavior for every metric and highlights abnormalities. Adjusts the

dynamic thresholds as incoming data allows it to better define the normal values for a metric.

Presents graphical representations of current and historical states of your entire environment or selected

parts of it.

Figure 1-2. Sample Operations Manager Functions

Operations Manager ConceptsTo use Care Systems Analytics for MEDITECH you need to understand the basic functions of the Operations

Manager. See the VMware documentation specific to your Operations Manager at

http://www.vmware.com/support/pubs.

The Operations Manager uses certain concepts that can help you understand the product, its interface, and

how to use it.

Collecting Data

The Operations Manager collects data from any number of generally available management packs and custom

integrations that interface with external element managers. To understand the concepts of data collection and

how that data is managed with the Operations Manager, review the following terms.

Resources ‐ Solutions adapters, when loaded in to the Operations Manager, create a series of constructs

to support the types of data collected and stored by the adapter. Resources are created as instances of the

Resource Kind definition.

Resource Tags ‐ A type of information, such as Application or GEO Location. Creating resource tags and

tag values makes it easier to find resources and metrics in the Operations Manager. With resource tags,

you select the tag value assigned to a resource and view the list of resources that are associated with that

tag value.

Management Packs (Embedded Adapters) ‐ Gather and send information from resources to the

Operations Manager for processing. These are Java components that run as plug‐ins in the Collector. They

actively connect to a data source and pull values from it.

NOTE Skip this section if you are already familiar with vRealize Operations Manager features and concepts.


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Adapter Instance ‐ Defines the type of adapter to use to connect to a particular data source. It also defines

the information that is required to identify and access that data source. The Operations Manager

administrator must define an adapter instance for each data source that uses an embedded adapter. An

adapter instance definition typically includes the data access method and a host, port, and credential. The

exact information in a particular adapter instance definition depends on the type of adapter.

Attributes ‐ Solutions adapters, when loaded in to the Operations Manager create a series of constructs

to support the types of data collected and stored by the adapter. Attributes are created as definitions of

data types of data points that can be collected by the Operations Manager.

Metric ‐ An instance of an attribute for a specific resource. The Operations Manager collects these metrics,

which are stored as data points with their associated value and timestamp.

Metric Value ‐ A single data point, which is representative of a specific Resource, specific Attribute,

specific timestamp and specific value.

Collect Cycle ‐ Each management pack has adapter instances defined to specify a data source to collect

from using that management packʹs capabilities. These adapter instances have a default data collection

interval of 5 minutes. This interval can be adjusted if necessary, however is not recommended.

Analyzing Data

The Operations Manager performs analysis on the data collected.

Dynamic Thresholds ‐ The Operations Manager defines dynamic thresholds for every metric based on

the current and historical values of the metric. The normal range of values for a metric can differ on

different days at different times because of regular cycles of use and behavior. The Operations Manager

tracks these normal value cycles and sets the dynamic thresholds accordingly. High metric values that are

normal at one time might indicate potential problems at other times. For example, high CPU use on Friday

afternoons, when weekly reports are generated, is normal. The same value on Sunday morning, when

nobody is at the office, might indicate a problem.

The Operations Manager continuously adjusts the dynamic thresholds. The new incoming data allows the

Operations Manager to better define what value is normal for a metric. The dynamic thresholds add

context to metrics that allow the Operations Manager to distinguish between normal and abnormal

behavior.

Dynamic thresholds eliminate the need for the manual effort required to configure hard thresholds for

hundreds or thousands of metrics. More importantly, they are more accurate than hard thresholds.

Dynamic thresholds allow the Operations Manager to detect deviations based on the actual normal

behavior of an object and not on an arbitrary set of limits.

The analytics algorithms take seven days to calculate the initial values for dynamic thresholds. Dynamic

thresholds continue to improve as additional data is collected with significant quality beginning after

about 4 weeks. Dynamic thresholds appear as line segments under the bar graphs for use metrics on the

Details page and on the Scoreboard page. The length and the position of the dynamic threshold line

segment depends on the calculated normal values for the selected use metrics. Dynamic thresholds also

appear as shaded gray areas of the use metrics graphs on the All Metrics page.

Hard Thresholds ‐ Unlike dynamic thresholds, hard thresholds can be set to capture fixed metric values.

Several progressive levels of criticality can be defined using different fixed values. These values must be

set and maintained manually, however they can be helpful in highlighting best practices and known

absolute values.

Key Performance Indicators (KPI) ‐ The Operations Manager defines attributes that are critical to the

performance of an object as key performance indicators. KPI are weighted more heavily in the calculations

that determine the health of an object. Graphs of KPI performance appear before other metrics in several

areas of the product.

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Alerts and Faults ‐ The Operations Manager generates alerts when events occur on the monitored objects,

when data analysis indicates deviations from normal metric values, or when a problem occurs with one

of the Operations Manager components. Use the symptoms and recommendations provided to aid your

analysis of data.

Accessing Care Systems Analytics for MEDITECH

Access and view Care Systems Analytics for MEDITECH status, on vRealize Operations Manager, through the

user interface. The user interface includes:

Dashboards ‐ The tabs near the top of the Home page are your dashboards. The user groups to which you

belong determine which dashboards are available to you. Operations Manager administrators assigns you

to one or more user groups when they create your user account. To switch to a different dashboard click

its tab or select it from the Dashboards menu. Click the Home tab at any time to return to your Home

page.

Widgets ‐ The panes on a dashboard are called widgets. A widget is a visualization of information about

attributes, objects, applications, or the overall processes in your environment. Each dashboard contains

one or more widgets. If your user account has the necessary access rights, you can customize dashboards

and widgets.

Use the Dashboard tab for an overview of the performance and condition of your infrastructure.y

Figure 1-3. vRealize Operations Manager User Interface with Care Systems Analytics for MEDITECH Dashboards

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MEDITECH Components Monitored in Care Systems AnalyticsThe Care Systems Analytics for MEDITECH management pack provides integration between the Operations

Manager and the MEDITECH environment. The MEDITECH environment includes:

MEDITECH application ‐ MEDITECHʹs tool for MEDITECH application monitoring. It consolidates data

collected from various resources into a single data file, the SIRT file. The Care Systems Analytics for

MEDITECH management pack uses the MEDITECH SIRT file to gather information about resources and

metrics from the environment running MEDITECH.

MEDITECH SIRT file ‐ MEDITECH’s resource data file, the Statistical Information Retrieval Tool (SIRT).

This file:

Allows for important site statistical information to be communicated back to the MEDITECH from

the MEDITECH installation site.

Allows MEDITECH to be more proactive in supporting customers.

DKACT ‐ DKACT is a time sharing protection mechanism describing the length of the queue for a certain

resource or database structure.

ANP Server Information ‐ Spikes seen here indicate that the ANP service is not able to keep up with disk

activity.

mtJo Lock Retries ‐ A metric that should be close to flatline.

HCIS ‐ HealthCare Information System.

NPR ‐ Non ‐Procedural Representation Language.

M/AT ‐ MEDITECH Advanced Technology.

File Servers ‐ Responsible for all database and file management functions within the MEDITECH

environment.

Background Job Clients ‐ Designated application machines designed for background processing.

MEDITECH Object HierarchyThe monitored component status is displayed through the listed objects. The objects are related through a

hierarchy of parent/child relationships. The following list of objects from parent to related children. Each Ring

is a tenant in MEDITECH.

Ring > HCIS > Database

Ring > HCIS > Facility > Database

MachineRole > Machine

MachineRole > Machine (Machines that are hosting databases) > Database

MachineRole > Machine (Machines that are running background jobs) > Background Job > Database

App > Database

App > Machine

App > Hub Queue > Database

App > PCS Queue > Database

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Figure 1-4. Object Hierarchy Relationships

Care Systems Analytics for MEDITECH Adapter DashboardsWhen installed, the Care Systems Analytics for MEDITECH adapter creates the following dashboards and

associated widgets to monitor the MEDITECH objects.

Table 1-1. MEDTIECH Adapter Default Dashboards and Widgets

Dashboard Widgets Content

Meditech Health Overview

Environment Overview Status icons grouped by App, Machine, MachineRole, Database, Hub Queue, PCS Queue, Background Job, Facility

Health of selected Object (Past 7 days)

Chart showing health of selected object over time.

Selected Object Relationship Tree showing related parents and children of selected object.

Meditech Applications Applications Application Name, Adapter Type, Object Type, Policy, Collection Status

Databases Database Name, Adapter Type, Object Type, Policy, Collection Status

Application Metric Picker Metrics or Properties of selected metric. Includes Badge, vRealize Operations, Statistics specific to the selected metric.

Sparkline Chart Line chart that displays status and frequency of metric activity.

Metric Chart Line chart that displays status and frequency of metric activity over time.

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Meditech Background Jobs

Machine Roles Machine Roles Name, Adapter Type, Object Type, Policy, Collection Status.

Machines Machine Name, Adapter Type, Object Type, Policy, Collection Status.

Background Jobs Background Job Name, Adapter Type, Object Type, Policy, Collection Status.

Machine ‐ BG Job ‐ Database Graph

Tree showing related machine and database for the selected background job.

Background Job Properties Object Name, Property Name, Value for the selected background job.

Meditech Application Database Graph

Applications Application Name, Adapter Type, Object Type, Policy, Collection Status

Object Relationship Tree showing related children of selected Application

Meditech Machine Database Graph

Machine Role Machine Role Name, Adapter Type, Object Type, Policy, Collection Status

Machines which are hosting databases

Machine Database Name, Adapter Type, Object Type, Policy, Collection Status

Machine ‐ DB Relationship Tree showing machine role parent to machine child relationship

Meditech Hub Transfer Queues

Application Application Name, Adapter Type, Object Type, Policy, Collection Status

Hub Transfer Queues Hub Transfer Queue Name, Adapter Type, Object Type, Policy, Collection Status


Metric Picker Metrics or Properties of selected metric. Includes Badge, vRealize Operations, Statistics specific to the selected metric.



Meditech PCS Transfer Queues


PCS Transfer Queues PCS Transfer Queue Name, Adapter Type, Object Type, Policy, Collection Status





Meditech App Analysis Apps App Name, Adapter Type, Object Type, Policy, Collection Status

Databases supporting selected App

Tree showing related children of selected App.



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MEDITECH Monitored Performance ActivitiesThe following performance metrics are monitored for machine objects.

% Processor Time

ANP Server

% Privileged Time

% User Time

Conditional Replace/Sec

mtJo Index File Searches/sec

mtJo Lock Retries

Page File Faults/sec

Page File Bytes

Thread Count

Virtual Bytes

Working Set

Available MBytes

C: and E:

% Idle Time

Active %

Avg Read Q

Avg Reads/Sec

Avg Sec/Read

Avg Sec/Write

Meditech Database Analysis

Databases Database Name, # of Statistics to Analyze for each listed database



Meditech Server Analysis Machine List Machine Name, Adapter Type, Object Type, Policy, Collection Status

Machine Metric Chart ‐ Past 7 Days

Charts of performance log summaries for activities run on selected machine.

Meditech Server Top‐N Utilization tables Table for each server activity lists Utilization Index, Objects related to activity.

VMAGIC DKACT widgets show activity for this a time sharing protection mechanism describing the length of the queue for a certain resource or database structure.

ANP Server Information widgets indicate when the ANP service is not able to keep up with the listed activity.



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Avg Write Q

Ave Writes/Sec

Free Space

Read Bytes/Sec

Reads/Sec

Split IO/Sec

Write Bytes/Sec

Write/sec

Cache Bytes (Kernel Headroom)

Connections Established

Connections Reset

Context Switches/sec

Copy Read Hits %

CS Magic, MagicCS

% Privileged time

% User Time

Handle Count

Thread Count

Working Set

Pool Nonpaged Bytes

Pool Paged Bytes

Segments

Received/sec

Retransmitted/sec

Sent/sec

Acquires

Semaphore Acquires

Transition Faults/sec (Thrashing)

VMAGIC

Buffer Pool hits/sec

Buffer Pool misses/sec

DKACT average queue length

DKACT average wait length

DKACT uses/sec

Read Timeouts

Total Rate of queries/sec

Write Timeouts

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MEDITECH Monitored Applications ABC

ADM

AP

APR

ARM

BAR

CMS

DR

EDM

ESS

FA

GL

HR

HUB

LAB

LSI

MIG

MIS

MM

MRI

MRM

NPR

NUR

OE

PBR

PCM

PHA

PP

PWM

QM

RAD

RXM

SCH

SS

UNKNOWN

UNV

UPT

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2

Use the vRealize Operations Manager Web console for MEDITECH monitoring and analysis tasks.

Log In to the vRealize Operations Manager User InterfaceAccess to the MEDITECH component monitoring data is through the vRealize Operations Manager user

interface.

Prerequisites

Verify that the Care Systems Analytics for MEDITECH is installed in your vRealize Operations Manager.

See the VMware documentation for the vRealize Operations Manager at

http://www.vmware.com/support/pubs.

Verify that you are using a supported Web browser.

Procedure

1 In your Web browser, type the URL for the vRealize Operations Manager user interface.

https://<vrops>/

where <vrops> is the IP address or fully qualified host name of your vRealize Operations Manager. This

can be, for example, the Product UI of an Analytics cluster node.

2 Type your user name and password.

3 Click Login.

After you log in, the Home page appears in your browser window.

Monitor Day-to-Day OperationsMonitoring day‐to‐day operations involves evaluating the overall health of your enterprise and identifying

health problems for specific resources.

For each resource, the Operations Manager determines a health score, which is a 0 to 100 ranking. One of the

ways that the Operations Manager indicates the health of a resource is to show a colored indicator. The color

is based on the range of the health score.

Monitoring with Care Systems Analytics for MEDITECH 2

NOTE If your session is inactive for 30 minutes, it times out and you must log in again.

Table 2-1. Default Health Color Ranges

COLOR RANGE

Green 76 to 100

Yellow 51 to 75

Orange 26 to 50


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Chapter 2 Monitoring with Care Systems Analytics for MEDITECH

Care Systems Analytics for MEDITECH DashboardsCare Systems Analytics for MEDITECH resource monitoring data is displayed in default Care Systems

Analytics for MEDITECH dashboards.

MEDITECH Health Overview Dashboard

The MEDITECH Health Overview dashboard displays an overall view of the hierarchy of MEDITECH

resources to detect anomalies from the normal behavior assessed by the analytics engine. It shows details of

key metrics and health.

This dashboard contains the following widgets.

Red 1 to 25

Grey In vRealize Operations Manager, Grey is shown when a metric value is unknown, or ʺ?ʺ, or a resource is currently not collecting data through the Management Packʹs adapter instance.

Table 2-1. Default Health Color Ranges

COLOR RANGE

Widgets Content

Environment Overview Status icons grouped by App, Machine, MachineRole, Database, Hub Queue, PCS Queue, Background Job, Facility

Health of selected Object (Past 7 days) Chart showing health of selected object over time.

Selected Object Relationship Tree showing related parents and children of selected object.

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Figure 2-1. MEDITECH Health Overview Dashboard Sample

To navigate between the widgets.

1 Select a list item in the Environment Overview.

Related objects are highlighted in the Environment Overview widget.

The Health chart and the Object Relationships tree for that item are displayed.

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MEDITECH Applications Dashboard

The MEDITECH Applications dashboard provides widgets that display information about MEDITECH

applications and the servers, databases, and background jobs related to the selected application.


Figure 2-2. MEDITECH Applications Dashboard Sample


1 Select a list item in the Applications widget to filter the Databases list.

2 Select a list item in the Database widget filter the Application Metric Picker list.

3 Double‐click a metric in the Application Metric Picker to add the Sparkline Chart for that metric. Continue

to select metrics to add multiple Sparkline Charts.

4 Double‐click a data point in the Sparkline Chart to display the Metric Chart for that data point.

Widgets Content

Applications Application Name, Adapter Type, Object Type, Policy, Collection Status.

Databases Database Name, Adapter Type, Object Type, Policy, Collection Status.

Application Metric Picker Metrics or Properties of selected metric. Includes Badge, vRealize Operations, Statistics specific to the selected metric.



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MEDITECH Background Jobs Dashboard

The MEDITECH Background Jobs dashboard provides widgets that display information about MEDITECH

background jobs. This includes related machine roles, machines, and job properties. Background jobs are

continuously moving database to database and queues to database.


Figure 2-3. MEDITECH Background Jobs Dashboard Sample


1 Select CSBackgroundClient in the Machine Roles widget to filter the Machines list.

This is the only machine role that displays information in the Background Jobs dashboard.

2 Select a list item in the Machines widget filter the Background Jobs list.

3 Click a Background Jobs item to display the Machine BG Job Database graph and a list of Background Job

properties.

Widgets Content

Machine Roles Machine Roles Name, Adapter Type, Object Type, Policy, Collection Status.

Machines Machine Name, Adapter Type, Object Type, Policy, Collection Status.

Background Jobs Background Job Name, Adapter Type, Object Type, Policy, Collection Status.

Machine ‐ BG Job ‐ Database Graph Tree showing related machine and database for the selected background job.

Background Job Properties Object Name, Property Name, Value for the selected background job.

NOTE This dashboard shows only long running jobs that have JobContinuous property as Y.

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MEDITECH Application Database Graph Dashboard

The MEDITECH Application Database Graph dashboard provides widgets that display information about

MEDITECH applications and related databases and database hosting machines for a selected application.


Figure 2-4. MEDITECH Application Database Graph Dashboard Sample


1 Select a list item in the Applications widget to display the Object Relationships to the selected item.

Related objects can include relevant file server hosting machines.

2 Double‐click a machine in the Object Relationship widget to display the databases hosted on that machine

and the parent applications.

Widgets Content

Applications Application Name, Adapter Type, Object Type, Policy, Collection Status.

Object Relationship Tree showing related children of selected Application.

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MEDITECH Machine Database Graph Dashboard

The MEDITECH Machine Database Graph dashboard provides widgets that display information about

MEDITECH machines, and the servers, databases, and background jobs related to the selected application.

machines and the machine roles, databases, and object relationships to the selected item.


Figure 2-5. MEDITECH Machine Database Graph Dashboard Sample


1 Select a list item in the Machine Role widget to filter the Machines which are hosting databases list.

2 Select a list item in the Machines which are hosting databases widget to display the Machine DB

Relationship tree.

MEDITECH Hub Transfer Queues Dashboard

The MEDITECH Hub Transfer Queue dashboard provides widgets that display information about

MEDITECH applications, hub transfer queues, and databases and displays status and events over time related

to the selected databases. Queues are picked up as Background Jobs for a given App. There can be any number

of queues.


Widgets Content

Machine Role Machine Role Name, Adapter Type, Object Type, Policy, Collection Status

Machines which are hosting databases Machine Database Name, Adapter Type, Object Type, Policy, Collection Status

Machine ‐ DB Relationship Tree showing machine role parent to machine child relationship

Widgets Content


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Figure 2-6. MEDITECH Hub Transfer Queues Dashboard Sample


1 Select a list item in the Application widget to filter the Hub Transfer Queues list.

2 Select a list item in the Hub Transfer Queues widget to filter the Databases list.

3 Select a list item in the Databases widget filter the Metric Picker list.

4 Double‐click a metric in the Metric Picker to add the Sparkline Chart for that metric. Continue to select

metrics to add multiple Sparkline Charts.


MEDITECH PCS Transfer Queues Dashboard

The MEDITECH PCS Transfer Queue dashboard provides widgets that display information about

MEDITECH applications, PCS transfer queues, and databases. It displays status and events over time related

to the selected databases to show how busy a queue is over time. Data refreshes every 5 minutes. Queues are

picked up as Background Jobs for a given App. There can be any number of queues.

Hub Transfer Queues Hub Transfer Queue Name, Adapter Type, Object Type, Policy, Collection Status





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Figure 2-7. MEDITECH PCS Transfer Queues Dashboard Sample


1 Select a list item in the Application widget to filter the PCS Transfer Queues list.

2 Select a list item in the PCS Transfer Queues widget to filter the Databases list.

3 Select a list item in the Databases widget filter the Metric Picker list.

4 Double‐click a metric in the Metric Picker to add the Sparkline Chart for that metric. Continue to select

metrics to add multiple Sparkline Charts.


Widgets Content


PCS Transfer Queues PCS Transfer Queue Name, Adapter Type, Object Type, Policy, Collection Status





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MEDITECH App Analysis Dashboard

Use the MEDITECH App Analysis dashboard to view MEDITECH application and the specific databases that

support each application. The applications and databases listed are specific to your installation of MEDITECH.


Figure 2-8. MEDITECH App Analysis Dashboard Sample


1 Double‐click a list item in the Apps widget.

A tree of related database, machines, and queue objects are displayed in the Databases supporting

selected App widget for that item are displayed.

2 Double‐click an object in the Databases supporting selected App widget to display the related objects

detail.

MEDITECH Database Analysis Dashboard

Use the MEDITECH Database Analysis dashboard to view metrics associated with each MEDITECH

databases. Selecting one or more databases in the Databases widget displays associated metrics in the Metric

Picker widget. You can use this to identify which databases store which metrics. This dashboard contains the

following widgets.

Widgets Content

Apps App Name, Adapter Type, Object Type, Policy, Collection Status

Databases supporting selected App Tree showing related children of selected App.

Widgets Content

Databases Database Name, # of Statistics to Analyze for each listed database



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Figure 2-9. MEDITECH Database Analysis Dashboard Sample


1 Select one or more list items in the Databases widget filter the Metric Picker list.

2 Double‐click one or more metrics in the Metric Picker to display the Metric Charts for that selected metric.

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MEDITECH Server Analysis Dashboard

The MEDITECH Server Analysis dashboard provides widgets that display information about MEDITECH

server machines. This dashboard contains the following widgets.

Figure 2-10. MEDITECH Server Analysis Dashboard Sample


3 Click a machine name in the Machine List widget to display the performance charts for that selected

machine in the Machine Metric Chart.

MEDITECH Server Top-N Dashboard

The MEDITECH Server Top‐N dashboard provides widgets that display performance information for several

key metrics. This dashboard contains the following widgets.

Monitored activities are:

VMAGIC DKACT widgets show activity for this a time sharing protection mechanism describing the

length of the queue for a certain resource or database structure.

avg hold time

avg queue length

avg wait time

Widgets Content

Machine List Machine Name, Adapter Type, Object Type, Policy, Collection Status

Machine Metric Chart ‐ Past 7 Days Charts of performance log summaries for activities run on selected machine.

Widgets Content

Utilization tables Tables for each server activity lists Utilization Index, Objects related to each activity.

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users/sec

ANP Server Information widgets indicate when the ANP service is not able to keep up with the listed

activity.

Conditional Replace/Sec

mtJo Index File Searches/sec

mtJo Lock Retries

Page Fault/sec

Semaphore Acquires

C: and E:

Avg Read/Sec

Avg Write/sec

Free Space

Figure 2-11. MEDITECH Server Top-N Dashboard Sample

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MEDITECH Inventory TreesThere are two MEDITECH specific Inventory Trees:

MEDITECH Application Inventory —The drill down for this lists for every MEDITECH App, related

machines, and databases on each machine.

MEDITECH Ring and HCIS — The drill down for this lists for every MEDITECH Ring, related HCIS,

and databases related to each HCIS.

Procedure

1 From Home > Environment > Inventory Trees.

2 Select either Meditech Application Inventory or Meditech Ring and HCIS.

3 Expand the list of objects.

From Meditech Application Inventory > App > Machines > Databases.

From Meditech Ring and HCIS > Ring > HCIS > Database.

4 Single‐click an inventory object to view Troubleshooting > All Metrics information.

5 Expand the list of objects in the lower left panel of the All Metrics tab. Click a group of metrics to view

the individual metrics.

Depending upon the object selected, different grouped metrics are listed. For example:

Badge—Anomaly, Compliance, Efficiency (%), Efficiency State, Faults, Health (%), Health State,

Risk (%), Risk State

vRealize Operations Generated

Performance Log Summary — See “MEDITECH Monitored Performance Activities” on page 13.

Server Drive Space

Server VMAGIC Information

BAR Monthly Statistics

APR Counts

HUB Transfer Queue Statistics

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6 Double‐click one or more of the expanded metrics to view the metric activity chart.

7 Double‐click an inventory object to view the Related Hierarchies and Related Objects information. Click

a Related Object to view an expanded list of the selected Related Objects.

Review Overall Health IndicatorsThe Overall Health dashboard provides visibility to the components in your environment.

Procedure

1 Select the MEDITECH Health Overview dashboard tab.

2 View overall resource health. From the Environment Overview widget, click the resource to view.

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3 Click an object and related objects are highlighted.

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Review Troubleshooting Detail in vRealize Operations ManagerThe vRealize Operations Manager Troubleshooting pages provide visibility to health details of component

resources in your environment.

Procedure

1 Choose a method to view a metric troubleshooting detail and performance:

From MEDITECH Health Overview.

a Select the MEDITECH Health Overview dashboard.

b Click a resource in the MEDITECH Environment Overview widget.

When you hover over a resource a status summary pop up appears.

c Single‐click the resource and click the Object Detail icon in the Selected Object Relationship widget.

From the Environment Overview Inventory Trees.

a Select Home > Environment Overview > Inventory Trees.

b Select either Meditech Application Inventory or Meditech Ring and HCIS.

c Select expand the list and select an item.

2 View the vRealize Operations Manager Troubleshooting details.

a Click the Troubleshooting tab and click the All Metrics tab.

b Expand the list of objects in the left side of the All Metrics tab detail panel. Double‐click one or more

of the expanded metrics from the list of metrics to view the metric activity.

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MEDITECH Symptoms and AlertsThe MEDITECH symptoms and alerts use the perflogsummary metrics. There is a one to one correspondence

between each symptom and alert. That is, for each symptom, there is an alert. They have dynamic thresholds,

sending an alert when the symptom reaches the configured threshold. When an object has an alert, it’s alert

icon changes color.

Procedure

1 From Home > Alerts > Health view a list of active alerts.

2 From Home > Content.

3 Choose a Alert or Symptom definitions to view.

Alert Definitions to display the alert name and related Alert Type, machine, and Object Type, Hardware (OSI).

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Symptom Definitions > Metric/Property Symptom Definitions to display the alert name and

associated metric name.

4 Filter the list to display only MEDITECH alerts or symptoms.

Select Filters > Adapter Type. Enter Meditech in the search field.

The Care Systems Analytics for MEDITECH alerts or symptoms are displayed.

Alert Name Definition Metric Name Operator

Abnormal average hold time Triggered if vah metric value is above calculated dynamic threshold

Performance Log Summary | VMAGIC DKACT avg hold time

Above Threshold

Abnormal average queue length

Triggered if vdq metric value is above calculated dynamic threshold

Performance Log Summary | VMAGIC DKACT avg queue length

Above Threshold

Abnormal average wait time Triggered if vaw metric value is above calculated dynamic threshold

Performance Log Summary | VMAGIC DKACT avg wait time

Above Threshold

Abnormal C: free space Triggered if fmc metric value is below calculated dynamic threshold

Performance Log Summary | C: Free Space

Below Threshold

Abnormal C: reads per second Triggered if ldcrs metric value is below calculated dynamic threshold

Performance Log Summary | C:Read/Sec

Below Threshold

Abnormal C: writes per second

Triggered if ldcws metric value is below calculated dynamic threshold

Performance Log Summary | C: Write/sec, E: Avg Write/sec

Below Threshold

Abnormal E: free space Triggered if fme metric value is below calculated dynamic threshold

Performance Log Summary | E: Free Space

Below Threshold

Abnormal E: reads per second Triggered if lders metric value is below calculated dynamic threshold

Performance Log Summary | E: Avg Read/Sec

Below Threshold

Abnormal E: writes per second

Triggered if ldews metric value is below calculated dynamic threshold

Performance Log Summary | E: Avg Write/sec

Below Threshold

Abnormal free space Triggered if freespace metric value is below calculated dynamic threshold

Performance Log Summary | freespace

Below Threshold

Abnormal reads per second Triggered if ddxrs metric value is below calculated dynamic threshold

Performance Log Summary | DataDrive: Reads/Sec

Below Threshold

Abnormal semaphore acquires

Triggered if sa metric value is above calculated dynamic threshold

Performance Log Summary | Semaphore Acquires

Above Threshold

Abnormal server conditional replacements per second

Triggered if anpcrs metric value is above calculated dynamic threshold

Performance Log Summary | ANP Server Conditional Replace/Sec

Above Threshold

Abnormal server index file searches per second

Triggered if anpifs metric value is above calculated dynamic threshold

Performance Log Summary | ANP Server mtJo Index File Searches/sec

Above Threshold

Abnormal server lock retries Triggered if anpilf metric value is above calculated dynamic threshold

Performance Log Summary | ANP Server mtJo Lock Retries

Above Threshold

Abnormal server page faults per second

Triggered if pff metric value is above calculated dynamic threshold

Performance Log Summary | ANP Server Page Fault/sec

Above Threshold

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Abnormal uses per second Triggered if vus metric value is above calculated dynamic threshold

Performance Log Summary | VMAGIC DKACT users/sec

Above Threshold

Abnormal writes per second Triggered if ddxws metric value is below calculated dynamic threshold

Performance Log Summary | DataDrive Writes/Sec

Below Threshold

Alert Name Definition Metric Name Operator

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