Our Commitment to a Culture of Safety

Care ConnectionDecember2013

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Right Culture

Right Processes

“A Fair and Just Culture is one where the healthcare institution is accountable for the systems it designs and for supporting the safe choices of patients, visitors and staff. In turn, staff are accountable for striving to make the best possible choices. It is an essential part of our commitment to improving patient safety at Baptist Health.”

Cory Meyers, RN, MN, CPHRM Vice President, Risk, Patient Safety

and Privacy

“The structures supporting how we do our work, along with the processes we use to give care are critical. In order to improve quality and safety we need to standardize our processes and reduce variation wherever possible.”

Kristin Vondrak, DNP, ARNP-BC, NE, CPHQ

Vice PresidentChief Quality Officer

• Declare our commitment at every level of the organization to becoming a High Reliability Organization that supports a Fair and Just Culture.

• Provide the training needed to every employee to achieve this goal, beginning with leaders.

• Elevate our quality and safety by engaging everyone in eliminating preventable patient harm.

• Evaluate and enhance our current structures, processes and committees related to our quality and safety goals.

• Encourage reporting of medication variance and “near miss” activities; follow with a review of systems and processes to improve future outcomes.

• Sustain our safety and quality base through accreditation teams and Joint Commission tracer activity.

• Rigorously focus on infection prevention through policy and practice, including examples of hand washing and staff flu vaccinations.

Our Commitment to a

Culture of SafetyWe all know that health care is a complex environment where the potential is high for errors that have a serious impact on the safety and well-being of our patients and staff. It is essential that we maintain a culture of safety that minimizes adverse events and provides the highest quality care.

As we live our brand promise of “Changing Health Care for Good,” we are deepening our commitment to a Culture of Safety by becoming a High Reliability Organization (HRO), a term taken from the aviation and nuclear power industries to describe an organization that functions at extremely high levels of safety in spite of the complex and hazardous environment in which it operates.

At Baptist Health, our goal is to create the safest environment possible for patients and staff through highly reliable practices that are consistent and evidence-based. To achieve this goal, we will focus on four strategies: Right Culture, Right People, Right Processes and Right Tools.

“Our absolute aim is to be a high reliability organization in every sense of the phrase. Our intention is to adopt best practices from our own industry and others like aviation, where high reliability is so critical, to ensure our patients of the safest, most effective care possible.”

John Wilbanks, FACHE Executive Vice President, Chief Operating Officer

December2013 3

Culture of

Safety

Right People

Right Tools

“Quality and safety belong to all healthcare providers. Our physicians are equal partners in this effort and want to provide the best care possible for our patients.”

Keith L. Stein MD, FCCM, FCCP Chief Medical OfficerSenior Vice President

Medical Affairs

“The leadership and staff of Baptist Health have an uncanny ability to work with our physician staff and respond successfully to challenges. I am confident that the same will hold true as we embark on this journey to high reliability.”

Jerry Bridgham, MDChief Medical Officer

Wolfson Children’s Hospital

“Our people are what make Baptist Health the most preferred system in our region. This is an effort to equip our people with the tools and information they need to elevate our practice and patient outcomes.”

Diane Raines, DNP, RN, NEA-BCSenior Vice PresidentChief Nursing Officer

• Hiring people with a caring attitude who want to make a difference.

• Acknowledge the critical importance of having the right people in the right combinations to ensure safe care of our patients. Health care is multidisciplinary and needs to have all disciplines work together for safe, effective care.

• Explore the possibility of developing a unit-based quality/safety champions program.

• Elevate healthcare worker protection through the adoption of innovative garments for employees and patients that will minimize the transmission of organisms.

• Implement bar coding for safe medication administration.

• Optimize the electronic medical record to make it more meaningful and less cumbersome for providers. Evaluate processes, ease of documentation and use of Clinical Decision Support to improve performance.

• Explore on-demand access to clinical information to proactively identify potential problem areas.

Changes made at all six Baptist Health Emergency Departments during the last year have resulted in impressive improvements in patient experience scores, as well as “left without being seen” rates and “door-to-doctor” times.

Darin Roark, system wide administrator of Emergency Services, explains, “One of our goals was to improve processes across all the Emergency Departments so that patients have the same positive experience at all of our campuses. By improving our processes, we can decrease the time it takes for a patient to be seen by a doctor, which is what the patient wants.”

Roark joined Baptist Health in fall 2012 and has worked with managers and staff at each Emergency Department to implement changes. One of the improvements is a new way of triaging patients called, “Pull Until Full.” The traditional triage process involves assessing patients in a triage area and then sending them back to the waiting room. “Pull Until Full” means that patients receive an abbreviated triage to determine if they are appropriate for the fast-track side of the ED. This change required a shift in the fundamental processes of emergency medicine, but the staff and physicians embraced the change and received positive comments from patients.

Once patients’ severity levels are determined, they are sent back to patient rooms immediately, as long as beds are open, and triaged there by the nurses who will be taking care of

them. This reduces the time it takes to seen by a doctor and also improves communication. “Before we changed our triage process, we would hear from patients that they had to tell their story over and over. This helps reduce the number of times patients are asked the same questions,” Roark said.

Each Emergency Department also worked with the Operational Performance Improvement team to evaluate staffing levels and see how they compare with the patient arrivals and acuity levels at the ED. Using this information, new shifts were created to provide more staff during times that are typically busiest at each location. This staffing to demand helps reduce patient-nurse ratios, enabling nurses to complete work-ups in less time. “Because the ED is very unpredictable, we can’t always

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Transforming Emergency Services Providing Faster, Better Experiences for Patients

“By improving our processes, we can decrease the time it takes for a patient to be seen by a doctor, which is what the patient wants.” Darin Roark Administrator, Emergency Services

maintain our desired 3-to-1 patient-nurse ratio, but when we can, it really decreases the time for a patient to receive their full work-up,” Roark said.

At Baptist Jacksonville, one of the most significant process changes involved dividing the 48-room department into four pods, or mini-EDs, each with their own staff. Two of the pods are open 24 hours a day and two are open 18 hours a day, with one opening at 9 am and the other at 10 am.

“When we started the pods in mid-August we noticed an immediate difference, since patients experienced decreased lobby wait times,” said John Polisknowski, director of Emergency Services, Baptist Jacksonville. “Guest Services also rounds in the ED every day, and it is rare that we have dissatisfied patients. They are hearing many positive remarks from patients about staff and physicians.”

Polisknowski said the changes have been positive for staff as well. “Converting to the pod system has helped the staff become a more cohesive team. Although it all has been a big adjustment, staff has really stepped up to the plate. They have done a great job with being flexible and doing what is best for our patients.”

Representatives of our system-wide Emergency Services leadership team include: Sean Lynch, Nicholas Collingwood, Tina Caraway, Richard Stromberg, MD, Kellene Sauls, George Woodward, DO, Sam Young, Darin Roark and Cliff Mika. (Not all members pictured.)

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How to Access Rapid Regs in eLearning at Work eLearning can now be accessed much faster at work. If you are on the network, most employees no longer need to log into eLearning separately. Simply click the eLearning link and go straight to your My Learning page where you will find the Rapid Regs course under your Assigned Learning tab. This includes Tap In/Tap Out users. The only exception is employees who use LSID shared work stations that do not have Tap In/Tap Out technology. These employees will log into eLearning using the same network user ID and password used for Cerner and Outlook email.

How to Access Rapid Regs in eLearning from Home To access Rapid Regs in eLearning from home, go to www.MyBHhome.com and log into the intranet with your network credentials. Then click on eLearning and go straight to your My Learning page where you will find Rapid Regs under your Assigned Learning tab.

Rapid Regs are Coming in January This annual education requirement must be completed by all employees. It has become system practice at Baptist Health for ALL employees to complete their Rapid Regs training during the month of January. The courses, assigned through eLearning, will be available January 1 and must be completed by January 31.

Which version of Rapid Regs do I complete? There are clinical and nonclinical versions. You will receive an eLearning assignment for your appropriate course based on your employee job code. In 2014, all nonclinical managers, including executives, will be assigned the nonclinical version of the course.

What if I am a new employee who recently completed my education requirements as part of new hire orientation? Do I still need to complete them again in January? Yes, even if you completed your education requirements as part of new hire orientation in late 2013, you must complete them again for 2014 during January.

What happens if I don’t complete Rapid Regs by January 31? Employees who do not complete Rapid Regs by January 31, 2014, will be out of compliance with their evaluation requirements. (According to Policy 1.1.13 and Policy 1.1.19, failure to complete Rapid Regs results in a minimum 0.5 percent deduction of any merit increase at performance review time.) You may also be out of compliance with regulatory agency and accrediting body requirements for education every 12 months.

December2013 7

Are you tired of being overweight? Are you at risk for diabetes and ready to make healthy changes in 2014? If so, we have the perfect challenge for you. Healthy For Life is looking for 25 Baptist Jacksonville & Wolfson Children’s Hospital employees to take part in a year-long diabetes prevention challenge designed to lower the risk of type 2 diabetes and teach participants how to lead a healthier lifestyle.

Participants will work with wellness coaches, registered dietitians and personal trainers over the course of a year to achieve these goals. Participants will receive all of these resources free, including a gym membership at the Wolfson Wellness Center.

The challenge begins the first week of February.

How to apply for “Down to Size:”

• Visit the Healthy For Life intranet page to see if you qualify • Complete the application and fax it to Healthy For Life, 391.5077,

by January 10• 25 participants will be selected by January 17

My Healthy TurnaroundEmployees from other locations, and those not accepted into the “Down to Size” program, can join “My Healthy Turnaround,” a similar program offered by Florida Blue. This free yearlong diabetes prevention program also begins in February. Classes will be available at Baptist Beaches, Baptist South, Metro Square, Baptist Nassau and local YMCAs. Call 855.237.4106 to learn more.

Health Corners Returns in January Join the Healthy For Life team every month to check your numbers and learn to better your health. During these monthly checkpoints, you can get your biometrics measured and participate in fun activities to learn about health topics ranging from portion control to fighting heart disease.

Wellness coaches are available to provide free biometric screenings and offer tips. Screenings include blood pressure, waist measurement, body mass index (BMI), weight and body fat percentage.

2013 “Down to Size” participants lost nearly 500 pounds combined during the program.

HealthyFor Life

Health Corner LocationsBaptist Jacksonville/ Wolfson Children’s Hospital, Main Lobby, near atrium 1st Wednesday each month, 11 am -1 pm

Baptist Beaches, Outside the Café 3rd Wednesday each month, 11 am -1 pm

Baptist Nassau, Outside Café 4th Wednesday each month, 8 am - 10 am

Baptist South, Outside the Café 2nd Wednesday each month, 11 am -1 pm

Metro Square, Building B, Conference Room 2 3rd Friday each month, 11 am -1 pm

Health Corners will also be provided for night-shift employees and off-site locations. See the Healthy For Life monthly calendar on the intranet for details .

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Thanks to the generosity of Baptist Health employees, the community is in the winners circle with our 2013 United Way campaign. “I am so appreciative of our employees who rose to the challenges of this year’s campaign and contributed their time and financial gifts,” said Baptist Health President and CEO Hugh Greene. “We exceeded our goals in every category including participation levels, volunteer service hours, leadership giving and total amount raised, showing that we are fulfilling our core values by driving change in our community.”

Special thanks go to Campaign Chair Christine Johnson, assistant administrator of Human Resources, Community Relations and Volunteers, Baptist South, and Campaign Co-chair, Jarret Dreicer, system director of Operational Performance Improvement, as well as the entire United Way Cabinet and the site-specific champions for their commitment to the campaign.

Corporate Engagement 1,500 hours 1,600 hours 3,165 hours

Leadership Givers 427 employees 441 employees 480 employees

Participation 52% 55% 57.2%

Total Dollars $ 827,000 $ 850,000 $870,000

Category 2012 Results 2013 Goals 2013 Results

Christine Johnson, Baptist Health’s 2013 United Way campaign chair, passes the torch to Jarret Dreicer who will serve as the 2014 campaign chair.

BENEFITSHealthcare Flexible Spending Accounts Now Have $500 RolloverGood news! You are now allowed to roll over up to $500 of your Healthcare Spending Account funds from one plan year to the next. This change modifies the “use it or lose it” provision of this plan. However, please be aware that the three-month grace period that was previously available on this plan no longer applies. All funds in excess of $500 must be spent by December 31, 2013.

Know Your Options for Laboratory Services If you are enrolled in the Baptist Health Plan with Florida Blue, laboratory services are only covered if your labs are processed at a Baptist lab or Quest Diagnostics®. Be sure to ask your doctor to send all labs to Quest (if you don’t visit a Baptist Laboratory directly) to avoid paying the entire cost out of pocket.

Dependent Audit Coming Up SoonEarly next year, Baptist Health will conduct an audit of dependents listed on your Baptist Health insurance plan with Florida Blue. You will need to verify dependent relationships in order to prevent any disruptions to your benefit coverage. Be on the lookout for materials being mailed to your home address soon.

United Way Campaign Crosses the Finish Line with a Record-Breaking Year

December2013 9

Order Your Free T-shirt by December 31If you are a new employee or you haven’t yet ordered your free “Changing Health Care for Good” T-shirt, this month is your last opportunity. On December 31, we will conclude our offer of one free T-shirt for each employee as part of our brand launch in 2013.

Shirts ordered by midnight on December 31 will be delivered to your department in January. Employees who want to purchase additional T-shirts for only $5 each can find them in the Baptist Pavilion Pharmacy or via our online store at www.BaptistHealthShirts.com . After December 31, we will continue to make T-shirts available for purchase for $5 each in these locations.

Wear in the World is Baptist Blue?Congratulations to the latest weekly winners of the “Wear in the World is Baptist Blue?” Employee Photo Contest. All contest submissions are now available for viewing on the intranet. From the home page, click on the “Changing Health Care for Good” banner and then select a gallery. The contest concludes December 31, 2013. All weekly winners must pick up their Publix gift cards from Public Relations by January 10, 2014. Call 202.4900 if you have questions.

Jarret Dreicer, director of Operational Performance Improvement, submitted this photo and says, “These two rascals are the cutest things I have in my arsenal and help me change health care for good every day!”

Beverly Enicks, Medical Records analyst, submitted this photo of Health Information Management team members at Baptist Jacksonville.

Amanda Kellermeier, CPhT, Baptist Beaches Inpatient Pharmacy, submitted this photo of Baptist Health employees who volunteer at Mission House in Jacksonville Beach.

Aranha Sinclair, associate care provider, submitted this photo of the Heart Hospital 3 North team with items they collected for the Food for the Soul Drive in November.

Winners: Pick up your

Publix gift card by January 10

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The J. Wayne and Delores Barr Weaver Tower at Baptist Health was recognized in November with an Award of Merit in the healthcare category as part of the Best Projects of the Year competition conducted by ENR Southeast, an industrial construction publication that covers a four-state region. The publication explains how the team building the Weaver Tower dealt with the challenges of tricky underground issues, a cramped site and late design changes to get the 338,000 square-foot tower built in five phases over 32 months.

The Baptist Health team was led by Project Manager Nancy McLaren. The construction/design team consisted of construction manager Batson-Cooke Co., Jacksonville; architect Stanley Beaman & Sears, Atlanta; and three Jacksonville-area engineering firms: Structural Engineering Group, King Engineering Associates and TLC Engineers.

Weaver Tower Receives Construction Industry Award

Baptist Health President and CEO Hugh Greene has been selected the winner of Modern Healthcare magazine’s 2013 Community Leadership Award. The magazine accepted award nominations for several months earlier this year and then editorial leaders chose 10 finalists from the national pool of nominees. Profiles of each of the 10 finalists were posted on the Modern Healthcare website and online votes were accepted between August 5 and September 20. The overall winner was chosen by a combination of online voting and nomination review by senior editors of the magazine.

Greene was cited for the countless hours he has dedicated to community service, serving in leadership roles on numerous boards, including the Sulzbacher Center, United Way of Northeast Florida and JAX Chamber. He was the founding chair of JaxCare, a program for the working uninsured and received the Excellence in Healthcare Award for his efforts on behalf of the homeless.

“Hugh Greene is everywhere. Everyone in this community knows him and respects what he does,” said Cindy Funkhouser, president and CEO of the Sulzbacher Center for the homeless in Jacksonville. “Baptist has always been there for us, and continues to be one of our biggest supporters, really through Hugh’s influence.”

To listen to a podcast interview with Hugh Greene, go to modernhealthcare.com/podcasts .

Modern Healthcare Selects Hugh Greene for National Community Leadership Award

“I see this award not as a personal recognition as much as a reflection of our mission at Baptist and the fulfillment of our community social responsibility.”

Hugh Greene, CEO

December2013 11

Leslie Gauthier, Accounts Payable (AP) manager for Baptist Health, is taking a leave of absence and will no longer be serving in that role. “We appreciate Leslie’s contributions during the past two years and acknowledge that she leaves a strong team of AP associates to carry on the work,” said Marianne Hillegass, senior vice president and chief resource officer. Hillegass will serve as interim Accounts Payable manager, along with her other duties, until this

position is filled. All departments should continue to follow the same procedures for submitting invoices and check requests, and work with the same AP associate. If you have any questions or concerns, contact Kenneatha Dallas at 202.2165, Rhonda Nobles at 202.2062 or Hillegass at 202.1689.

In order to continue to improve the security of our patient information, Baptist Health will be increasing password requirements beginning in January and will be requiring all users to update their passwords. This will affect all users. For more information, including dates, please see the employee intranet.

Congratulations and best wishes to Chief Financial Officer Michael Lukaszewski who retires from

Baptist Health in January. Lukaszewski joined Baptist Health as vice president of Finance in 1987. He was previously the CFO at University Medical Center (now Shands Jacksonville).

“There is virtually no aspect of hospital and healthcare finance that Mike does not understand, and the depth of his expertise has been incredibly valuable to this organization

over the years,” said Baptist Health President and CEO Hugh Greene.

Lukaszewski earned his bachelor’s degree in Accounting from Florida State University, and is a CPA. He serves on the Finance Committee of the Jacksonville Regional Chamber of Commerce and on the Board of Directors of the Baptist Health Foundation and Community Connections of Jacksonville. In 2009, he was named an “Ultimate CFO” by the Jacksonville Business Journal.

Information about a retirement celebration for Lukaszewski will be available soon.

Best Wishes Leslie Gauthier

Password Enhancements Beginning in January Will Affect All Users

CFO Michael Lukaszewski to Retire in January

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Jacksonville Jaguars Cub Club A New Addition to the Jaguars Family Tradition

The Jacksonville Jaguars Cub Club, sponsored by Baptist Health and Wolfson Children’s Hospital, is a new program launching on January 1, 2014, designed for the youngest Jaguars fans, from birth to age 3.

Membership in the Jacksonville Jaguars Cub Club will include:

• A special edition Jaguars Cub Club onesie and blanket

• An official fan birth certificate• A Jaguars Cub Club membership card • A welcome letter from Coach Gus Bradley • A photo opportunity with Jaxson De Ville and/or Wolfie • ... and more!

Membership will be free to all babies born at any Baptist Health hospital or those cared for at the Wolfson Children’s Hospital NICU on or after January 1, 2014. A Cub Club membership package also can be purchased for $24.99, plus $5 shipping and handling, via jaguars.com starting in January. More information will be coming soon!

December2013 13

In November, the Baptist Health Utilization Management Department celebrated the team’s 661 years of combined nursing experience and recognized eight employees who have 10, 15, 20 or 25 years of service at Baptist Health. The reception featured cupcakes with the individual names and years of experience displayed on them.

“Many people aren’t aware of what the Utilization Management Department does, but they play an important role in making sure the hospital follows the code of federal regulations,” says Juliana Montgomery, system-wide director of Utilization Management. “The nurses in Utilization Management review the chart of every managed-care patient and release clinical information to the insurance company so that Baptist can be paid for the service provided.” On average, they review 9,500 charts per month system-wide, working closely with the Patient Financial Services staff to assure claims are noted and billed correctly.

The department also produces appeal letters for claims that have been denied. A standard appeal letter includes a review of documentation and a literature-based rebuttal and begins the process of appeal, which can escalate to an administrative law judge and even federal court.

The system-wide Utilization Management team includes nurses and physician advisors from all Baptist Health campuses and Behavioral Health. Congratulations to the following employees for reaching the following service milestones:

Sylvia Green, RN - 25 years Cassandra Clark, RN - 20 years Juliana Montgomery, RN - 20 years Brenda O’Quinn, RN - 20 years Teresa Belser, RN - 15 years Bryan Lekas, MD - 10 years Monica Durgin, RN - 10 years Kimberly Shanks, RN - 10 years

Utilization Management Team Celebrates 661 years of Nursing Experience

Karol Saffer, Juliana Montgomery, Ali Hightower, Odette Mendoza, Pam Beach, Natalie Clay, Jann Clark and Sylvia Green

Monica Durgin, Robin Richardson, Cindy Lindstrom, Charlotte Bernreuter, Juliana Montgomery and Mary Grace Odvina

Nurses from Behavioral Health recently joined the system-wide Utilization Management Department. They are: Lynda Maciver, Danise Bryan and Sharron Lippert

Teri Belser, Debbie Richards, Rowena Luague, Jody Abigando, Kimberly Shanks and Baird Fulghum

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Whatever your goals are, to lower your blood pressure, reduce your cholesterol, drop a size or improve your overall fitness, the dedicated professional staff at Wolfson Wellness Center can help.

Find what fits your lifestyle, whether its group fitness classes or one-on-one personal training. Or become a member and receive an individualized exercise prescription.

Here’s what participants have to say about group fitness classes at Wolfson Wellness Center.

“We laugh, we smile, we connect....something that was always missing from my boring gym workouts! I love it!”

“Zumba Fitness is the first workout I have consistently stuck with for over a year and I still look forward to every class! The hour flies by and you definitely work up a sweat! The classes have helped my osteoporosis and my bone density scans have improved!”

“At boot camp, I gained lots of muscle strength and definition; dropped almost two clothes sizes; and now I can do regular push-ups vs. push-ups on knees.”

“Abs/core – my lower back has become stronger; my balance is better; and my posture is better.”

“I was challenged by a former boot camp participant to join the class. I am only a few weeks in and I am already gaining strength and toning up. I am challenged each class, and while it is very tough, there is a lot of laughter and I always feel supported by CJ, our instructor. It IS worth getting up before 5am.”

To learn more about programs to help you meet your goals, call 202.9708 or email wolfsonwellnesscenter@bmcjax.com .

Get on track to a healthy lifestylewith Wolfson Wellness Center

Group Fitness Classes Next 8-week session begins Monday, January 13, 2014.

Zumba Fitness Mondays, Wednesdays and Thursdays, 5:30 - 6:30 pm Cost: $108 for 24 sessions or $80 for 16 sessions

Abs Class Tuesdays and Thursdays 6 - 6:30 am Cost: $70 for 16 sessions. Boot Camp Monday, Wednesdays and Fridays, 5:30 - 6:30 am Cost: $108 for 24 sessions.

Space is limited. Payroll deduction is available. Register today at the Wellness Center, Heart Hospital, second floor. For more information, call 202.9708.

The Zumba Fitness class at Wolfson Wellness Center

December201315

You may have noticed a new flag flying next to the American flag at Baptist Jacksonville and Wolfson Children’s Hospital in the Rotunda and Pavilion.

The new “DONATE LIFE” flag is from LifeQuest Organ Recovery Services and it symbolizes organ donation. “When an organ donor passes away, he or she is giving the most precious gift possible to others in need of life-saving organs,” explains Amy Reese, public education coordinator for LifeQuest. “Each time this happens, the DONATE LIFE flag is raised to honor the donor and the donor’s family for 24 hours in recognition of their generous gift of life.”

One organ and tissue donor has the potential to save or improve as many as 50 lives. Today, more than 120,000 men, women and children nationally are waiting for a second chance at life. In Florida 5,100 people remain on the waiting list for vital organs. Nationally, 19 people die every day while on the waiting list.

You can become an organ donor today by simply going online and registering at www.donatelifeflorida.org or you can request that the ”organ donor” designation be added to your drivers license at the tax collector’s office. Whichever you choose, it is important to let your family know of your wishes to be an organ donor.

“Telling your family about your wishes to be a donor is very important,” says Reese, “In such a traumatic time, families are more comforted when they know their loved one’s wishes and don’t have to guess.”

There are many misconceptions about organ donation. Here are some facts from LifeQuest to help you make an informed decision:

DONATE LIFE Flag Flies High to Honor Organ Donors

FICTION: It will cost my family money to donate our loved one’s organs.

FACT: There are no costs to the donor’s family for the recovery of organs. The procurement programs are responsible for those costs.

FICTION: Organ donation is against my religion.

FACT: All major religions throughout the world support or permit organ and tissue donation, with most viewing it as a humanitarian act of giving. Transplantation is consistent with the life-preserving traditions of most faiths, and others consider donation a matter of personal choice. Individuals are encouraged to consult their spiritual or religious leader with specific questions.

FICTION: I’m too old to be an organ donor.

FACT: People of all ages should consider themselves potential organ donors. Age alone is not a disqualification for donation.

16 CareConnection

Baptist Health has earned national recognition for our community-facing website, baptistjax.com, receiving a gold medal in the 2013 eHealthcare Leadership Awards during the 17th Annual Healthcare Internet Conference held in New Orleans in November.

The awards program recognizes the very best websites and digital communications of hospitals and healthcare organizations, including online health companies, pharmaceutical and medical equipment firms. The category in which Baptist received an award was called Best Rich Media, which included websites that exceled in enhancing visual interest, improving navigation and showcasing key service lines for a better user experience.

The websites were judged in 17 different award categories by judges familiar with health care and the internet and were evaluated based on a standard of excellence and how they compared with others in their organizations’ classification. The competition included more than 1,100 entries.

Baptist HealthC a l e n d a r

January 16, 2014The 2013-2014 Florida Forum Speakers Series presents former Florida Governor Jeb Bush Times-Union Center for the Performing Arts7 pm

Presented by the Women’s Board and benefiting Wolfson Children’s Hospital. Learn more at www.thefloridaforum.com

January 25, 2014 Victory Summit: A Davis Phinney Foundation event for people living with Parkinson’s Disease University Center, UNF10 am – 4:15 pm

This symposium focuses on what people living with Parkinson’s can do today to improve the quality of their lives and also includes a research update. Free of charge for attendees and lunch will be served. Seating is limited so register early. Call 888.364.6415 or visit www.davisphinneyfoundation.org

Affordable Care Act Video Available on Intranet The Affordable Care Act presentation made by Baptist Health President and CEO Hugh Greene is now available for viewing on the employee intranet. To view the video, CLICK HERE.

Baptist Health Website Receives National Award

December2013 17

IntegrationP h y s i c i a n I n t e g r a t i o n

Welcome New Physician Robert J. Catalla, MD Baptist Infectious Disease Dr. Catalla established the Magic Johnson Clinic and served as the medical director of the AIDS Healthcare Foundation in Jacksonville since

2001. He is board-certified in Internal Medicine and Infectious Disease, and is a certified HIV specialist. He completed his residency in Internal Medicine at State University of New York at Stony Brook and his fellowship in Infectious Disease/HIV/AIDs at New York University in New York City.

Congratulations and Goodbyes Employees of Baptist Primary Care Mandarin South had a luncheon to thank several co-workers for their years of service. Congratulations to

Annette Weaver, medical assistant, five years; Sonja France, MD, 10 years; and Laura Lewis, LPN, 10 years.

On a sadder note, the staff also said goodbye to Eric Samuel, MD, who accepted a medical director position in New Hampshire. During the luncheon, Dr. Samuel was presented with a farewell gift by Terry Hayes, MD.

Baptist Physician Partners Network Launches January 1 It is a challenging time for physician practices as payment models continue to evolve, shifting from volume to value. Closer alignment between hospitals and physicians is becoming imperative in order to increase efficiencies and deliver the highest quality care.

Baptist Health is helping to shape the future of health care in Northeast Florida by creating a new clinically integrated provider network of Baptist facilities and physician members called Baptist Physician Partners. Designed to improve quality care while reducing inefficiencies, Baptist Physician Partners brings together Baptist employed physicians, independent physicians and the resources of Baptist Health into a clinically and financially aligned partnership that will be led by multidisciplinary board of directors and managed as a subsidiary of Baptist Health. Any employed or independent physician who has privileges at a Baptist Health hospital may apply to become a member of Baptist Physician Partners.

The Baptist Physician Partners network launches on January 1, 2014, and is expected to grow significantly in numbers, scope and clinical impact. To learn more about Baptist Physician Partners, contact David Rice, MD, medical director of Clinical Integration for Baptist Health at 904.202.3354 or david.rice@bmcjax.com .

18 CareConnection

New truFreeze® Spray Cryotherapy Used to Treat Esophageal DiseaseBaptist Jacksonville is one of the first hospitals in Northeast Florida to offer truFreeze® spray cryotherapy for patients suffering from esophageal disease. This minimally invasive outpatient procedure involves placing a small catheter in a standard endoscope to spray extremely cold liquid nitrogen to ablate targeted tissue inside the esophagus. It is primarily being used to treat patients who have Barrett’s disease with high-grade dysplasia.

“Typically, patients experience less pain and have less scar tissue with spray cryotherapy compared to other types of treatment,” said interventional gastroenterologist Jose Nieto, DO.

Cryotherapy, the use of extreme cold in medical applications, is a proven therapy that has been used for decades to treat diseased tissue on the skin and many parts of the body. The truFreeze spray cryotherapy system is a novel and versatile ablation option because of its touch-less spray application, which enables physicians to address tissue of varied shapes and sizes.

Exhibit at Library for Healing Art GalleryThe Caring Art Program presents “The March of the Palms” exhibit by artist and program founder Patty Magee,

RN, November 20 - January 1, at the Library for Healing Art Gallery, Baptist Jacksonville. Proceeds will go to Baptist Health Foundation, which sponsors The Caring Art Program.

Nurse Earns CertificationCongratulations to Paula Hayes, assistant nurse manager, Heart 4 North, who earned her Progressive Care Certified Nurse (PCCN) designation from the American Association of Critical-Care Nurses. Pictured here: Paula Hayes (left) and Ann-Marie Grietens, nurse manager.

Second Harvest Food Drive The Shared Governance Council at Baptist Jacksonville conducted a food drive for Second Harvest in November, inviting Nursing and other departments to collect food items during a two-week period. At the end of the drive, they were able to deliver more than 1,200 pounds of food to Second Harvest. Many thanks go everyone who participated and especially to Shared Governance Chair Denise Lego, Co-chair Duane Ferguson and Unit Council Chair Kelly Laird, who organized the food drive.

JacksonvilleB a p t i s t J a c k s o n v i l l e

Phinely Popera RN and Emma Gebremedhin ACP, Tower 4B

Michael Brown, RN, Adult Surgical Services

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Distinguished Caregiver Shawndria Mitchell, Environmental Services Shawndria Mitchell takes pride in her work and often is recognized for it by other employees who say that she is very courteous and respectful. One co-worker shared, “Shawndria works just as hard today as she did when she first started with us. She receives praise from her department as well as the nursing units for her efficiency and great communication skills. After she finishes her work, she is calling down to ask what else she can do to help. She is wonderful!” Another co-worker said “She did a wonderful job in our department. I appreciate her attention to detail and how thorough she is.”

Distinguished Caregiver Maria Ablao, RN, Surgical Telemetry Unit Maria Ablao works nights on the Surgical Telemetry Unit and is being recognized for her caring demeanor and great service. One of her peers shared, “Maria helped me through a most difficult night in the hospital, showing poise and professionalism at all times. She showed herself to be a caring individual giving well beyond her duties as a nurse. Any hospital should be proud to have someone of this caliber on its staff.” Her patients

often share that she is very knowledgeable. One said, “I was very sick one evening and although I was feeling terrible and upset that my care was extended, Maria was very kind and pleasant to me. Her caring attitude helped me through an unpleasant situation.”

Service Awards Celebration Employees who have worked at Baptist Beaches for 20, 25, 30 and 45 years were honored during a celebration at the hospital on December 1. Honorees enjoyed lunch and cake with their manager and members of Administration while sharing stories of how things were when they first started at the hospital and how they have changed over the years. A special congratulations goes to Dennis Cooper, surgical technologist, who celebrated his 45th year at Baptist Beaches. He started in the Dietary Department in 1968 and was drafted into the Army shortly thereafter where he received his surgical training. In 1974, he continued his career at Baptist Beaches in the Surgery Department.

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Fleming Island Homecoming ParadeBaptist Clay participated in the Fleming Island High School homecoming parade on November 7. Staff volunteered their time and talents to decorate their parade entry and distribute fruit snacks to kids and informational magnets to adults.

Family of Injured Dancer Grateful for CareWhen Meghan Myers was injured during her acrobatic dance class in Clay County, paramedics called to the scene suggested she be taken to Baptist/Wolfson Children’s Emergency Center at Clay, just minutes from the dance studio. X-rays revealed she had rare closed fracture of the humerus and would need to be taken to Wolfson Children’s Hospital for emergency surgery.

Bruce Gilligan, MD, the pediatric emergency physician at Baptist Clay, contacted pediatric orthopaedic surgeon Eric Loveless, MD, who would be doing the surgery that evening, and then explained to the family what they could expect. By the time the family arrived at Wolfson Children’s Hospital, her EMR was in the system and staff was waiting for her. “Everything was quick and seamless,” said Deborah Myers, Meghan’s mother. “I didn’t have to repeat myself a hundred times. They knew we were coming, they knew why we were coming and they were ready for us.”

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Millie Meshberger and Sarah Settles Cathy Anderson and Ross Kramer

Julie Johns, Alicia Jeffers, Darin Roark, Kim Hurse and Danielle Sanders

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New Environmental Services Director Baptist Nassau welcomes Rafael Martinez, our new director of Environmental Services. Prior to joining Baptist Nassau, Martinez worked in

management with Sodexo at Baptist Jacksonville for three years. He also worked 10 years at Memorial Hospital where he started out as a floor technician and earned promotions to team leader, then supervisor, then manager. He managed 40 employees per shift to ensure quality and satisfaction for patients, staff and unit managers on a daily basis. Martinez resides in Jacksonville with his wife and 12-year-old son.

New Community Hospice to Open on Baptist Nassau Campus Community Hospice of Northeast Florida has begun construction on a 7,000 square-foot care center expected to open this spring on the first floor of the Baptist Nassau medical office building. The facility will include eight patient rooms with full bathrooms and walk-in showers, a VIP room, offices, a conference and break room, a family lounge, a laundry area, medical rooms and a nurses’ station.

Rick Wheeler Achieves U.S. Citizenship Congratulations to Environmental Services Supervisor Rurick (Rick) Wheeler who recently received his U.S. Citizenship. Wheeler, who is originally from Trinidad and Tobago, West Indies, has been a permanent resident of the United States for eight years and has lived in Fernandina Beach since 2006.

He joined Baptist Health in February 2007, first working as a PRN cook in the Dietary Department, then transferring to Environmental Services. He soon acquired skills to become a floor technician and was named Nassau Floor Technician of the Year.

“My journey at Baptist Health has been one of quantum leaps, as my department is an important piece of the puzzle, in Changing Health Care for Good,” he said. “From the word ‘go,’ I was encouraged and motivated to push for excellence.”

In 2011, Wheeler obtained his GED certificate and graduated from the Baptist Health Emerging Leaders Initative. He explained, “Earlier this year, in the midst the Spirit of Care Giving, Toni Bonfili gave me a challenge to focus on something I wanted to do, and I said, ‘My U.S. Citizenship!’ I went through a six-month process of studying the history, civil government system, and geography of the United States to reach my goal today.”

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Distinguished Caregiver Bruce Bowman, RN, EndoscopyBruce Bowman has received many compliments from both patients and co-workers. One patient was pleased to know that Bowman was her nurse when she came in for her procedure because of the time he took with her to discuss each of her concerns on the confirmation phone call. He continued to make her feel relaxed and comfortable while going over what to expect with her procedure as well as her post-op instructions.

His co-workers state that Bowman continually goes above and beyond the call of duty. He is known to be reliable and dependable with exceptional knowledge of his job responsibilities. His positive attitude, as well as the energy he displays, is contagious and he is a true patient advocate.

Service Awards CelebrationOn November 19, Baptist South honored 152 employees for their hard work and dedication. In honor of their years of service, employees enjoyed a catered lunch and were presented with a service-award gift. The number of recipients celebrating each milestone were: one employee with 30 years; two employees with 25 years; 11 employees with 20 years; 10 employees with 15 years; 28 employees with 10 years; and 99 employees with five years. Thank you to all of our recipients for your years of service and dedication. We truly appreciate you.

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30 Years of Service – Annette Stanford (third from left). Pictured with Annette are: Jeff Stephenson, Christine Johnson, Annette Stanford, Ron Robinson, Lucinda Deputy and Tammy Daniel. 25 Years of Service – Deitra Andrews and John Comunale (Not pictured)

20 Years of Service – Judy Berenguer, Silvia Denkler, Fanya DeJesus, Ramona Peterson, Kristina Torelli, Leslie Douberly, Jamie Royal and Joseph Nettles. Not pictured: Shelly Coates, Bruce Poertner and Douglas Schuster

15 Years of Service – Pamela Hilbert, Kristen Bell, Jeff Stephenson, Maryline Arcangel, Antoinette Jackson, Marites Timones and Vivian McMillian. Not pictured: Mary Canlas, Peter Canlas and Johanna Thompson

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Wolfson Children’s Play Shore Wolfson Children’s Play Shore at St. Johns Town Center opened October 5, with a ribbon cutting ceremony that honored the tens of thousands of young patients served by Wolfson Children’s Hospital every year.

Located in front of Dick’s Sporting Goods, the play area includes 1,500 square-feet of space designed around a seashore concept, complete

with climbers, slides and tunnels. It is constructed of soft foam material with anti-bacterial play elements, and features a rubber-based

floor designed to resemble sand and the ocean. The play area was created for children under 42 inches tall and meets the standards of the Americans with Disabilities Act.

Ambulance Driver Averts Disaster for Kids One Crew The Kids One team of Wolfson Children’s Hospital extends a huge thanks to Century Ambulance EMT Byron Lokey who averted a possible disaster in November when the vehicle they were traveling in experienced a tire blowout. The team was traveling on I-95 at 65 miles per hour when the blowout occurred, but Byron was able to bring the vehicle to a safe rest.

“There is no way I can convey all the emotions we went through from the time we heard the tire blow, felt the truck skidding for what seemed like an eternity, and finally came to a stop,” said Cathy Andersen, RN C-NPT, pediatric/neonatal transport coordinator. “I clearly remember knowing that everything depended on our EMT in the front cab. When he opened that back door, and asked if we were OK, I knew I was looking into the face of a hero.”

Wolfson Children’s Challenge is Feb. 1 The 2014 Wolfson Children’s Challenge (formerly One to Grow On) will be held February 1 at Bragan Field at the Baseball Grounds in Jacksonville. Baptist Health employees who form a relay team will be able to register for the lowest fee possible, $300, by entering their employee number at registration. This preferred registration fee applies to all current employees, even after the January 1 cutoff. For more information, visit www.wolfsonchildrenschallenge.org

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Left to right: Lori Hariton and her daughter Elle, a Wolfson Children’s patient; Jerry Bridgham, MD, chief medical officer, Wolfson Children’s Hospital; Angela Crowder, general manager, St. Johns Town Center; and Wolfie, the hospital’s mascot.

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AUTOMOTIVE 1988 Toyota Supra 5 spd, pw windows, 138K miles. Good condition inside and out. Timing belt recently replaced. $4,100. Call Bob, 333.8403

2009 Chevrolet Impala with 70,000 miles. Owner lost job, selling for $10,000. If interested, call Alice, 389.3538

2004 Corvette Coup; torch red w black leather interior. 6 spd manual, 23,373 miles. excellent condition. $22,500, OBO. Call Dale, 220.8371

FURNITURE Beautiful dark wood triple dresser in great condition. $100. Antique wardrobe, $150. Pie safe, $15. Call 314.4383 after 5pm. Murray Hill area

White-washed 7-drawer dresser/mirror and 5-drawer chest. Great condition. Ponte Vedra, You pick up. 904.233.4289. Asking $200

FOR RENT 2BR/2.5BA townhome in small complex on Univ between Beach & Atlantic. On Pottsburg Creek, large dock. Nice shape. Avail 2/1/14. $885/MO. Call Jan, 412.996.5636

MISCELLANEOUSReem Acra wedding dress. Never been worn. Originally over $5,000. Asking $1,200, OBO. Email or text Crystal at 952.992.0073 for pictures

Black Cherokee clogs, size 9.5M. Retail for $75. bought in gift shop for $65. Only worn once. Asking $60 for the pair. Contact 904.955.3569

Casio CTK-800 61-key portable keyboard. Purchased 2007 but rarely used. Excellent condition with user’s guide. Call 703.8121

Classifieds

Goods advertised are sold by individual employees. Baptist Health claims no knowledge of goods advertised, offering no warranties or guarantees.

Digital CareConnection In order to help preserve our environment, Care

Connection is an online publication. More issues can be found on the employee intranet

by clicking on Life at Baptist.

E M P L O Y E E S

Submit a Classified AdNext Deadline: January 13, 2014

On the employee intranet, go to Life at Baptist and select Submit Classifieds online.

Please do not include your work phone numbers and email in the text of your ad.

CareConnection and Baptist Briefs

Schedule for 2014 The first CareConnection of the new year will be a combined January/February issue that will publish on January 31,

and then CareConnection will return to its regular schedule of publishing on payday

every four weeks.

To avoid any communication gaps because of this combined issue, there will also be slight adjustments to Baptist Briefs with issues publishing on January 3 and January 17. Baptist Briefs will then return

to its normal publication schedule of every four weeks in February.

The 2014 publication schedules and deadlines for CareConnection and Baptist Briefs are available in the Life at Baptist

section on the intranet. To submit an article, please email Editor@bmcjax.com

Here’s a Great Holiday Shopping Idea!

Purchase tickets to the 2014 PLAYERS Championship for your family and friends through Baptist Health and $25 of each $45 ticket you buy will be

donated back to us through the “Chip in for Youth” program.

• Tickets are good for any day of the tournament. • Be sure to enter the code BAPTIST when purchasing tickets. • For more information, visit chipinforyouth.com