caribbean airlines
DESCRIPTION
Caribbean Airlines was incorporated in the Republic of Trinidad & Tobago on 27 September 2006, beginning flight operations on 01 January 2007 with 128 weekly departures to 10 markets operating five Boeing 737-800 aircraft. Caribbean Airlines initiated simplified one-way fares inclusive of taxes and fees that provided flexible fare combinations and extended stay options. The new fare program also featured a permanent discounted fare, senior citizen discounts and no change fees for students.TRANSCRIPT
Caribbean Airlines
Caribbean Airlines was incorporated in the Republic of Trinidad and Tobago on 27 September 2006.
www.caribbean-airlines.com
About UsCaribbean Airlines was incorporated in the Republic of Trinidad & Tobago on 27 September 2006, beginning flight operations on 01
January 2007 with 128 weekly departures to 10 markets operating five Boeing 737-800 aircraft. Caribbean Airlines initiated simplified one-way fares inclusive of taxes and fees that provided flexible fare
combinations and extended stay options. The new fare program also featured a permanent discounted fare, senior citizen discounts and no change fees for students. We launched a Web check-in feature
allowing passengers to check in for flights and print boarding passes from the comfort of their homes, offices or anywhere with an
internet connection.
www.caribbean-airlines.com
CUSTOMER SERVICE PLAN
We are committed to providing safe, dependable and professional service to all our customers. We strive to make your experience with us positive, with the hope that you will continue to use our
service in the future. Unfortunately, there are times when things do not go as planned. Our operation may be impacted by factors that
are within our control and sometimes by factors that are outside of our control. This Customer Service Plan addresses a number of service goals that we have defined for ourselves, as your safety,
comfort and convenience are our most important concerns.
www.caribbean-airlines.com
Baggage DeliveryCaribbean Airlines is committed to delivering your checked baggage
to you on time. If your checked baggage is delayed or misplaced, we will make reasonable efforts to ensure that your baggage is
returned to you within 24 hours. Please be advised that frequency of flights as well as Customs procedures at your destination airport
may impact on delivery times.
If you are unable to locate your bag upon arrival, you should notify a Caribbean Airlines Representative before exiting Customs. At that
time a report will be taken and you will be provided with a brochure explaining our baggage recovery process. You will also be provided with contact information for Caribbean Airlines for follow
up.
www.caribbean-airlines.com
Baggage
Delayed Baggage• If your baggage is delayed,
we will compensate you for reasonable expenses.
Lost Baggage• If your baggage is lost we
will compensate you in accordance with the
Montreal and Warsaw Convention where
applicable.
www.caribbean-airlines.com
Refund of Baggage Fees
Should we fail to deliver a bag to you, that you have paid excess or overweight baggage fees and we enter into a claim for compensation of lost baggage, we will
refund any fees collected for the transportation of this baggage.
www.caribbean-airlines.com
Reservations
Reservations can be made on our web-site at www.caribbean-airlines.com, over the telephone through our
International Call Centre or at any of our City/Airport Ticket offices. There are no additional charges associated with
reservations made by our Call Centre or at our Ticket Offices.
www.caribbean-airlines.com
Ticket Refunds
On tickets that permit refunds, Caribbean Airlines is committed to process refunds in a prompt manner. Requests
for ticket refunds should be directed to the place you purchase your ticket, e.g. if you made your booking at the Call Centre or a Travel Agent, your ticket refund should be initiated by them.
www.caribbean-airlines.com
Customers with Disabilities and Special Needs
Caribbean Airlines is prepared to accommodate any customer with a disability or requires a special need. We offer a variety of special services, including transportation to and from gates via wheelchair and enplaning and deplaning assistance. Caribbean Airlines will also accommodate customers with certain medical requirements, such as the use of an approved Portable Oxygen Concentrator. We have designated Complaint Resolution Officials in all airports and they are responsible for ensuring services are properly implemented for our customers with disabilities.
Children between the ages of 5 and 11 may travel unaccompanied. All specific details pertaining to unaccompanied minors must be presented to a Caribbean Airlines office at least 72 hours prior to their departure flight. A fee for this service will apply. During your child’s flight, we are dedicated to ensure that he or she is comfortable and follows the direction of the in-flight crew, including instructions on safety procedures. Upon arrival at his or her destination, our personnel will not release a minor travelling alone to anyone other than the person you have designated.
www.caribbean-airlines.com
Customer Complaints
We will respond in a timely manner to customer complaints. Information on where to submit complaints is available on our website and is available upon request at the airports
that we serve. Complaints may be submitted via our website. We will acknowledge written complaints within 30 days of receipt and will send a substantive response within
60 days of receiving a written complaint.
www.caribbean-airlines.com
Contact Info
LocationIERE House, Piarco International Airport, Piarco
Phone+1 868-669-3000
Websitewww.caribbean-airlines.com