World®’16

CaseStudy:Banrural ImprovesMonitoringFinancialServiceswithCAApplicationPerformanceManagement10.1

MiguelAngelLemus,ITManager,Banrural.@mlemusgt

DO4X82S

DEVOPS– AGILEOPERATIONS

2 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

©2016CA.Allrightsreserved.Alltrademarksreferencedhereinbelongtotheirrespectivecompanies.

Thecontentprovidedinthis CAWorld2016presentationisintendedforinformationalpurposesonlyanddoesnotformanytypeofwarranty. The informationprovidedbyaCApartnerand/orCAcustomerhasnotbeenreviewedforaccuracybyCA.

ForInformationalPurposesOnlyTermsofthisPresentation

3 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

Abstract

Banruralisembarkingontherolloutofanewversionofitsonlinebankingapplicationwithanestimated350,000activeusersandanexpectedgrowthof20percentannually.Banrural’sIToperationsteamisexpectedtosupport3,000concurrentuserspersecond.LearnhowCAApplicationPerformanceManagement(CAAPM)10tookcenterstageduringstresstestingandconfigurationsinthetestenvironment,helpingtheteameasilymonitortheperformanceofcriticalbusinesstransactionsandprovidingtraceabilityoffailedtransactionstohelptheteamfindsolutionsquickly.Butthejourneydoesn’tendthere.Banrural,oneofthelargestbanksinGuatemala,willalsoshareitsplanstointegrateCAAPM10withCAAppExperienceAnalyticsinordertoobtainend-to-endvisibilityofitsmobileapps.

MiguelAngelLemusBanruralITManager

4 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

Agenda

ABSTRACT

SHORTREVIEWOFBANRURAL

SUMMARY

LEVERAGETHECAPABILITIES

BUSINESSBENEFITS

BANRURALROADMAP

1

2

3

4

5

6

5 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

ShortOverviewofBanrural

6 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

Wechangedthemodelofdoingbusiness,withthefriendshipofourcustomers.

Weareafinancialgroupaimedatruraldevelopmentwithprivateandmulti-sectors

capital,withuniversalbankingservices,nationalandregionalcoverage,aimedatmicro,smallandmediumentrepreneurs,farmersandartisans

VISIONBeingtheleadingbankindevelopment

financing,throughitsbranchesanddifferentchannels,offeringasetoffinancialproductsandservicesthatmeettheneedofitscostumers;

withgoodprofitabilitywithoutneglectingsocialresponsibility

MISSION

7 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

…theStrengthofaGiant

Bankingservicesforeveryone

Committedhumancapital

Promotingtheintegraldevelopment

Privateandmultisectorsequity

Identitywithourvalues

Highinternationalstandards

TheFriendship…

8 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

StrengthinNumbersJune2016

CLIENTS8+Millions

BRANCHES1,234

EMPLOYEES10,000

ATM1,118

RURALCASHIER2,400+

OnlineBanking350k+

9 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

MonitoringTeam

WearepartoftheIT

Management

Monitoringandoperationsorganization

Monitoringtoolsteamandadminwithprovider

Monitoringoperationsteam7x24-365days

10 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

InthepastNeedtoimprovequality&performanceoftheapps

SO,HOWDIDWEDOIT?

Monitoringwasorientedtoinfrastructurecomponents

Weonlydetectedfaultswhentheinfrastructure

componentsfailed

Wedidn’tknowthetransactionalbehaviorof

theservices

Wedidn’tperceiveanapplication’sdegradation

11 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLDWARROOM!

Difficulttodetermineroot

cause

Problemsnotcaughtfirsttime

12 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

AdoptingCAApplicationPerformanceManagement10.1BanruralRoadMap

Integratewithothertools

Deploy• Thefinaldeploymentinproductiontook3months,

consideringtheinstallationoftheagents

Training• Themonitoringteamwastrainedtolearnhowto

interpretthenewmonitoringvariables

13 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

UseCAAPMinbothpre-productionandproduction

IdentifyPR

E-PR

ODU

CTIOANDPR

ODU

CTIONENVIRO

MEN

TIdentifyslowSQLbeforeithitsprod

Identifysourcesofslownessintheplatform

Identifybackendissues

Identifyarchitecture

issues

14 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

QUICKPROFITSMonitoringbasedontransactionalbehavior

Monitoringofresponsetimes

Monitoringofmiddlewarecomponents(messagequeue,messagebroker)

15 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

BecomeFamous

Becamefamousforaccuracyindiagnosis

Allapplicationswithanydeficiencytoimplement“CAAPM”towantimprovetheir

performance

Thisisbecausethemonitoringteam,throughtheirtraining,madevery

accuratediagnosesandtookevidenceofthefailure

16 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

CAAPM– BusinessBenefitsRapidlydiagnose,fixtoday’sappissues

NEXTSTEPS

ApplicationVisibility andTroubleshooting(Converttheskeptics)§ EndUserExperiencemonitoring§ Effectivenessindiagnosis§ Incidentprevention

§ IntegrateCAAPM10withCAAppExperienceAnalytics§ Additionalapplications

.

17 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

Credits

TeamBANRURAL

18 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

Thankyou.

Stayconnectedatcommunities.ca.com

@CAWORLD#CAWORLD ©2016CA.AllRIGHTSRESERVED.19 @CAWORLD#CAWORLD

DevOps– AgileOps

FormoreinformationonDevOps– AgileOps,pleasevisit:http://cainc.to/wYXSg6