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Case Study: Explorica

Improving profitability by aligning leaders, teams and individual talent to emotionally engage with their work.

your employees and execs to

How do you engage yourself,

live and breathe your personal

purpose ?

The question we answer

and organizational

Case Study: Explorica

Explorica is a leading force in high school educational travel services.

With revenues of $60 million, management’s focus was shifting from growth and scale to margin expansion.

Corporate Goals: Coalesce management team and company behind a vision (purpose), mission, and values Attract and retain sales and technology talent Smooth out internal tensions

What was clouding progress?

Majority of staff was in telesales and customer management…

and was under 30

IT was at odds with the organization

Attrition was running almost 30%

CTO was proficient but lacked desire to be part of the team

Ingage was engaged

Personal Balance Sheet

Passion Pyramid Priority Matrix

CEO and management team went through our Ingaging Teams workshop…

…and their outputs were aggregated, patterns were identified, and collateral was generated and was presented to the company for their comments

What was defined

Create a better world by enriching every student with a cultural experience through educational travel.

Loyalty to our customers, teachers, partners, teammates and ourselves

Passion to empower students with learning and insight only travel can bestow

Reliability in delivering consistently high-quality experiences and relationships

Innovation in pushing boundaries and challenging the status quo

Vision (Purpose)

Mission

Values

To be the product leader in educational travel, helping teachers and students discover the wonders of the world through safe and reliable tour experiences.

Impacts on Revenue and Profitability

Long Term Impact on Explorica’s business: + Management team, and company, rallied behind the outputs + Revenue almost doubled in 3 years + Attrition dropped 40% + CTO left on own accord; tension with IT evaporated

“Our session together clearly has helped us coalesce into a much more tightly knit, better communicating, highly supportive and true 'team,' with quantifiable results.

We aren’t creating and selling merely a product, we are selling a vision” —Mark Cestari, EVP Marketing & Sales, Explorica

Other workshop/speaking clients

For more information, please contact:

Karen Davis, Co-Founder & Partner

303 665 4301

karen@ingageinc.com

Thank you for the gift of your time!