Case Study

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Outcomes:

1. Maximized surveillance

investment

2. Better intelligence provided

3. significant savings in time

4. an investigator previously

tasked with data-crunching is

re-assigned

WaterlOO regiOnal POlice Service, OntariO, canada

From Desk to Duty—How ICU Workbench Re-assigned an Investigator

An Investment in Intelligence-Led Policing

Like many police agencies across North America,

location data from tracking devices and cellular

intercepts yields valuable intelligence. For the

Waterloo Regional Police Service (WRPS)—Strategic

& Tactical Service—Criminal intelligence Branch, the

process of taking the location data and crafting a

useful report involved significant time and dedication.

Historically, a manual effort was undertaken to gather

single points of location data and plot them on a

map. The end product was a single day of information

on a suspect’s activity which required an investigator

to manually compare that day to the history of data

collected on the suspect. To accomplish the task for

every open project, it required one investigator to be allocated to this work on a full-time

basis. This was not optimal utilization of an investigators skills and abilities.

WRPS purchased an investigation aid from G2 Research called the iCU WoRkBeNCH. The iCU

WoRkBeNCH is software that allows an Analyst/investigator to quickly analyze location data

and automatically create a pattern of life, visitation patterns, and perform crime-network

identification.

After using the iCU WoRkBeNCH, a number of positive outcomes occurred. Firstly, the

tracking data for the previous day was appended and analyzed in the context of all other

data for that suspect. This provided greater intelligence on the targets, allowing for

immediate pattern, anomaly, and suspicious behaviour identification. More importantly,

the speed by which the same type of reports that previously were manually generated was

reduced significantly. The process now allows the analyst to provide much deeper insights

into the suspect’s activities and behaviours while putting the investigator back on the streets

armed with much more powerful intelligence.

WRPS has gained significantly from their investment. The process of analyzing the location

data is no longer as time-consuming and cumbersome. The simplicity, clarity, and depth of

reporting from the iCU WoRkBeNCH not only yields superior intelligence from the location

data they collect—it does so without dedicating a costly resource to do it.

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