casual support workers, ermha 360 geelong & … casual support workers...• cover letter with...

CasualSupportWorkers,Ermha360Geelong&WerribeeAreas

DocNo:PDErmha360CasualSupport

Worker/sVersionNo:1 Date of Issue: 5/4/2016

AuthorTitle:MQS AuthoriserTitle:DSD Approver Title: CEO

CONTROLLEDCOPY UncontrolledCopyWhenPrinted

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Position CasualSupportWorker

Classification SCHADSAward–Level2

EmploymentStatus Casual–includingweekendandafterhourswork

Location Geelong&WerribeeAreas

Reportsto ProgramTeamLeader

DirectReports None

ErmhaLtd.

Ermha is a community based, not-for-profit organisation delivering a range of innovative and responsivementalhealthanddisabilitysupportservices.

Ermhahas30years’experienceinthedeliveryofperson-centred,strengths-basedsupportandeverythingwedoisinformedbyadeeprespectforthepeoplewhouseourservices.

Ermha is an equal opportunity employer and is committed to a healthy and happyworkforce, offering arangeofstaffwellbeinginitiatives.

VISION – People experiencing mental illness or disability and their carers are able to thrive in theircommunity,unhinderedbydiscriminationanddisadvantage.

PURPOSE–Westrive to improve thequalityof like andwellbeingof people livingwithmental illnessordisability and their carers, by advocating for and providing, individually tailored support, focused onrecovery,independenceandsocialinclusion.

POSITIONOVERVIEWTheposition is responsible for individual support ina safeandsecure residentialenvironment forpeoplewho have experienced trauma, havemultiple complex needs and/or a diagnosedmental health issue ordisability.Thepositionisresponsiblefordailysupport,crisisintervention,informationprovision,programdevelopment,structureddailyactivities,administeringofmedication,householddutiesalongwitharangeof personal development programs supporting people to assist with their connection back into thecommunity.Supportisprimarilydeliveredtoclientsintheirownhome.casenotes,reportwriting,etc.

SERVICEDELIVERYCONTEXTThepeoplewhousethisservicewillrequireintensivesupportpackagestailoredto:






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• Promotethecapacityoftheclient/participanttomaximisetheircontrolovertheirenvironment• Enabletheclient/participanttoliveoptimallywithinasupportivecommunity• Facilitatethedevelopmentofsupportiveandresponsivecommunities• Facilitateconstructivelinkswiththerangeofcommunityservicesandresources.

ThebroadobjectivesofErmha360(BarwonServices)are:

• To assist people we support to acquire/secure appropriate accommodation and support in thecommunity,

• Toprovide intensivesupport toenable thepeoplewesupport tomaintain theiraccommodation,minimiseharmtothemselvesandothers,achievetheirstatedgoalsandaddresstheirpsychosocial,emotionalandphysicalneeds,

• To ensure the program works cooperatively with other service providers to improve access toappropriate,relevantandtimelyservices,

• Toprovidecontinuityofcareandsupport,• To provide an appropriate organisational environment including staff support, development,

trainingandsupervision.

PRACTICEPRINCIPLES• Theprogramsendorsethekeyworkermodel,wherethedevelopmentofatrustingrelationshipis

seenaspivotaltothechangeprocess,andcomplementarytotherolesofadvocacyandsupport.• Programsalsoendorsethe“Programmatic”or“Team”approachtodirectservicedelivery,wherea

high degree of collaboration amongst teammemberswill contribute to the assessment of clientneedandthedesign,reviewanddeliveryofpackagesofsupport.

• Theprogramsaimtobestmatchcommunityresourcestothepeoplewesupport’sneeds.• Serviceprovisionisflexibleandrecognisesthatindividualneedschangeovertime.• The programs have a commitment to enhance the long-termhealth andwellbeing of peoplewe

support and recognise that people may need support of varying intensity and duration. Theprogramaimstoberesponsivetothisneed.

• Theprogramrecognisesthatduetoconstantorrecurringcrisis,peopledevelopcopingstrategies,whichmay inhibit theattainmentofastable lifestyle. Ermhaseekstovalidatetheseexperiencesandencouragesmoresustainableandeffectivesolutionstoachieveindependentliving,throughtheimplementationofanIndividualProgramPlan(IPP)developedforandwitheachconsumer.

• ERMHAiscommittedtotheprincipalofempowermentviathepracticeofenabling.






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KEYRESPONSIBILITYAREAS

DirectCareandSupport

• UndertakeandmaintainadirectservicecaseloadasdeterminedbyProgramManagement.

• Provideintensivesupportto:- Promotethecapacityofthepeoplewesupporttomaximisetheircontrolovertheirenvironment.- Enablethepeoplewesupporttoliveoptimallywithinasupportivecommunity- Facilitatethedevelopmentofsupportiveandresponsivecommunities,and- Facilitateconstructivelinkswiththerangeofcommunityservicesandresources.

• Contribute to the delivery of services which facilitate the development and/or rehabilitation ofpeopleandtheirconnectionintothecommunity.

• Assist with practical living skills including meal preparation and planning, laundry and personalhygieneandadministermedication.

• Maintain an appropriate level of safety within their residence for both staff and the people wesupport.

• Assistwiththeplanningandimplementationofarangeofstructureddaily&weeklyprogramsandactivitiestoassistwithconnectingbackintothecommunity.

• Develop and maintain effective professional working relationships with people who may exhibitchallengingbehaviouraltraits,tohelpsupportandmaintainpositivechange.

• Act as an advocate andmediator with other relevant services and professionals in regard to theneedsofthepeoplewesupport.

• Adhere to both internal and external legislative requirements and protocols in relationship toreferral,assessmentanddirectcaretasks.

• Establish and maintain a strong working relationship with family, significant others, communitysupportoptionsappropriatetothepeoplethatwesupportneedsandparticipateoncommitteesandinworkgroupswhicharerelevanttotheworkoftheprogram.

PlanningandReporting

• Maintain case management recording systems including case planning documentation, case notes,reports and data collection in accordance with Ermha procedure, policies and data recordingrequirements.






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• Offerprofessionalsupport topeoplethatwesupportwithinacasemanagement framework includingassessment & referral, establishment and implementation of community support and input into thedevelopmentandimplementationofIndividualProgramPlans(IPP).

• Participateinongoingprogramevaluationandrefinement.

• AdheretoDHSincidentreportingandqualityofcareguidelinesandensurethatinternalincidentreportsarecompletedandsubmittedtotherelevantcontactswithinthestipulatedtimeframes.

TeamWork

• Provideinputtotheteam’sworkandotherErmhaProgramsactivelyparticipatinginthemaintenanceofa collaborative and harmonious professional environment, and operate in accordancewith the aims,objectives,philosophyandpoliciesofErmha.

• EnsureallworkundertakencomplieswithErmha’svalues,policies,procedures, codesof conductandlegislative/regulatoryrequirementsandrecognisedaccreditationstandards,withparticularreferencetoriskmanagementanddutyofcare.

• Engageinformalsupervisionandreflectivepractice.

• Develop a ProfessionalDevelopment Planwith your supervisor and be proactive about obtaining theobjectivesdescribedwithinit.

• Attend any training, courses or seminars relevant to the role and/or program requirements inconsultationwithyoursupervisor.

Relationships:

• Developandmaintainstrongprofessionalrelationshipswithkeypeople/organisations,includingfamilymembers,relevantserviceprovidersandagenciesandotherErmhastaff.

• Tomaintainagoodworkingknowledgeofandrelationshipswith,externalcommunitysupportoptionsappropriateforyoungperson’sneeds.

• Represent the organisation in a positive and professionalmannerwhen liaisingwith the community.Thecommunityincludespeoplewhoaccesstheservice,otherserviceproviders,keystakeholdersandthelocalcommunity.






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AdditionalResponsibilities

• ImplementthecontemporaryVision,PurposeandObjectivesofErmha

• UpholdandmodelErmha’svalues

• Contributeasapositive,collaborativeandactivememberoftheErmhamanagementteam

• Promoteaspiritofcooperationandprofessionalismacrosstheorganisation

• Maintainasafeandhealthyworkenvironment,complywithErmha’sOH&Spoliciesandproceduresandactivelyensurethehealth,safetyandwellbeingofthemselvesandothersatwork

• Otherdutiesasrequired.KEYSELECTIONCRITERIA1. A certificate IV in Disability orMental Health and/or with relevant work experience in the field of

mentalhealth, youthwork, the justice systemand/orworkingwith thosewhoaredisadvantaged inthecommunitywithparticularreferencetopeoplewithcomplexcareneeds.

2. Demonstrated awareness of the full range of issues experienced by people living with significantdisabilityasaresultofaseverementalillness,togetherwithhighlevelpracticeskillinthedeliveryofappropriateservices,strategiesandinterventionsisdesirable.

3. AnunderstandingoftheTraumaInformedCareframeworkandexperienceinbroadcasemanagementpracticesworkingfromarecoveryfocusedandyoungpersoncentredapproach.

4. Clear communication skillsbothwrittenandverbal. Theability toprepare clear, thoughtfulwrittenreports,maintain file anddata requirements and the capacity to represent the programat both anagencyandcommunitylevel.

5. Acommitmenttoofferingresponsivesupporttopeoplewesupport,toberespectfulandempatheticaswellasbeingabletosetclearapproachesandlimits.

6. Theabilitytoapproachproblemsituationscreatively,toberesourcefulandreflectiveandtosupportparticipationintheteam’sdecisionmakingprocesses.

7. Knowledgeof and an ability to access, a rangeof relevant community resources, particularly in theareasofhealth,drugandalcohol,legal,incomesupport,employment,recreation.

8. Demonstrated ability tooperate as a teammember andapreparedness to accept ahighdegreeofaccountabilitytoco-workers,peoplewesupportandmanagement.






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9. Capacitytoworkasateammemberandalsoasasoleoutreachworker,includingabilitytoeffectivelyandappropriatelyrespondtopeoplewesupportwhoaredistressedoragitated.

10. ComputerliteracyincludingknowledgeoftheMicrosoftSuiteofProgramsandtheinternet.

11. PossessionofafullcurrentVictoriandriver’slicenseisessential.OTHERRELEVANTINFORMATION

• Appointments toall positionsare subject toa satisfactory result fromPolice checks,WorkingwithChildrenChecksandcompletionof the6monthprobationaryperiod. Pleasenote that thecostofobtainingPoliceandWorkingwithChildrencheckswillbebornebythesuccessfulapplicant.

• SuccessfulapplicantswillberequiredtoprovideevidenceoftheirrighttoworkinAustralia-e.g.TaxFileNumber,copyofBirthCertificateorPassportorvalidWorkVisa.

• Successful applicants are required toact in accordancewithErmha’sPrivacyandConfidentiality&EthicalworkPracticesPolicies.

• ErmhaisanEqualEmploymentOpportunityEmployer.• Ermhapromotesthesafety,wellbeingandinclusionofallchildrenandyoungpeople.

REQUIREDINFORMATIONFORMAKINGANAPPLICATION:

Applicationsmustinclude:• CoverLetterwithcontactdetails• ResponsetoKeySelectionCriteria• CompletedApplicationForm• Resume/CV• ThreeContactableReferees

Pleaseaddressallapplicationsto: MsJaneneRainbowErmha360Email:[email protected]

Orpostto: MsJaneneRainbow

Ermha36016-18BroughamStreetGeelongVic3220

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