cbs - operational excellence services for pharma
DESCRIPTION
Six Sigma, Lean, Theory of Constraints, Balanced Scorecard Implementation in Pharma IndustriesTRANSCRIPT
Operational Excellence Services… improve profitability of organization
From
Confluence Business Solutions Pvt. Ltd.
Agenda
• About Operational Excellence Services
• Need for Operational Excellence
• Service Delivery and Implementation approach
• Benefits of Operational Excellence
• About Confluence
• Contact us
About Operational Excellence Services
Operational Excellence (OE) services are aimed at
managingan adaptive change in People and Processes in the
Organizations to create
Paradigm Shifts in their Operational Performance and thereby
improve profitability and achieve sustainable growth
Need for Operational Excellence
• New Challenges:– Recessionary Trends in Global Markets
– Market uncertainties reducing the “comfort band”
– Challenge of business sustainability
– People management and retention
– Shrinking Profitability
• Perennial Challenges:– Changing Market Scenario
– Evolving Customer Expectations
– Create Unique Values to Customers
– Being ahead of Competitors
HOW WE ASSOCIATE WITH YOUService Delivery from Confluence
Change Enablement
People
ProcessesInfrastructure
Build People Competencies
• Indoctrinate people about operational excellence
• Drive change and build positive attitude
• Build managerial and improvement skills through Managerial Development Programs
• Improve Execution Capabilities in People by driving process and performance focus in people
• Drive the initiative Top – Down, Bottom – Up and also Middle – Top & Down.
• Ensuring Measurability and Accountability across all levels
Redesign Infrastructure
• Assess the current Infrastructure facilities vis-à-vis requirements
• Infrastructure includes Buildings, Machinery, Software Applications and Hardware.
• Suggest modifications to infrastructure facilities to drive operational improvements. This include layout changes, additional facilities, etc.
• Meet the requirements of applicable Regulations
• Engage other associates with expertise in Infrastructure redesign
Optimize Processes
• Business Process Modeling keeping in view of ourclient’s customers and maximize value delivery totheir customers
• Business Process Mapping and eliminating Non-ValueAdded Activities.
• Improving the process controls and reduce variation
• Drive Process changes to improve overallorganization’s efficiency and effectiveness
• Automate processes using BPM SW Suites
Tools Used
• TPM Tools
• Lean Tools
• Six Sigma Tools
• Theory of Constraints
• Balanced Scorecard
• Business Process Management
How Do We Do IT?
Proven Client Engagement Model
Enablers Engine
CommunicationChange
ManagementResourcing
Knowledge Dissemination
Pro
cess Op
timizatio
n
Business Excellence Group
Drive & Monitor
Strategy Engine
Project Initiation
& GovernanceControlExecution
EngineImproveAnalyzeMeasureDefine
Implementation Approach-APT2I
ASSESS PLAN TRAIN IMPLEMENT IMPROVE
• Initial assessment of Organization Scenario
• Understand Business and Organizational structure
• Gather Business Needs and Delivery Metrics
• Identify Potential Opportunity and Scope
• Risk analysis• Freeze on
Improvement Opportunities and set Targets
• Freeze on engagement model
• Create management buy-in
• Form a Core Team• Evolve customized
solutions• Freeze the plans• Define time lines• Building profiles and
competency metrics• Identify change
enablement workshops
• Building operational performance processes
• Establish foundation for consistent metrics to drive performance improvement
• Conduct change enablement workshops
• Conduct planned workshops
• Engage people and build new thinking
• Build capabilities on performance improvement methodologies
• Devise various communication modes to drive improvements
• Build capabilities to train others
• Leveraging methodologies and frameworks for success
• Deploy proven methodologies such as Six Sigma, Lean, TPM, TOC, BPM, BSC and others
• Providing performance visibility across the organization
• Drive improvement projects and other initiatives
• Review the progress• Initiate improvement
actions• Achieve sustainable
improvements in performance
• Build new capabilities, new thinking and new culture
• Standardize the new performance levels by institutionalization of the changes
TM
Benefits of Operational Excellence
• Top Line and Bottom Line Improvement
• Improved Quality of products/services, Improve On Time Delivery Performance and Customer Satisfaction
• Fool proof systems and processes to prevent errors
• Aligning of Middle and Lower Management Teams with Top Management’s Thoughts, Ideas and Expectations
• Improved People Capabilities and Employee Morale
• Improved Employee Satisfaction and Reduced Attrition Rates
• Readying the organization for Regulatory Markets
• Reduced business risks and improved Sustainability
How Does Confluence Help?
• Confluence can help clients to build operating models enabling Operational Excellence.
• Organization-wide Intervention includes– Interactions between various functions/ departments in
the organization
– Dialogue between internal functions, customers, governance, regulatory bodies, etc.
– Policies, principles, processes, procedures, job descriptions across the organization
– Building people capabilities
– Establishing Performance Management System
– Establishing Proactive Management Culture
ABOUT USWho We Are
About Us
• Confluence Business Solutions Pvt. Ltd. Is an
eleven years old organization.
• We are into Consulting and training services
• We provide consulting on operation al
excellence, strategy deployment,
breakthrough improvement, implementing
Business excellence models and establishing
various Management Systems
• We conduct in-house and open workshops on
process improvements techniques likes 5S,
Kaizen, LEAN,TPM,BSC and Six Sigma. Also we
help in deployment of the same.
• Where any expertise is required by the client
organization, Confluence augments its
resources to help achieve the objectives.
Vision
“To become one of the best process consulting companies in the world”.
Mission
Act as Catalyst for Client Organizations and individuals to help them realize potential
and achieve their objectives HIGHER, FASTER and SURER
Values
Being truthful in all our
deeds
Value entitlement to all
our stakehol
ders
Follow Ethical
Business Practices
Service Portfolio
Training and Certifications
Six Sigma Professional Certifications
Customized Trainings
Managerial Development Programs
Consulting
Confluence
Enabling Operational Excellence
Strategy Deployment –Balanced Scorecard
Breakthrough Improvement Services such as Six Sigma, Lean, TPM, BPR, BPM
Business Excellence Models
Implementation of Management Systems and Process Maturity Models
Product Certifications and Regulatory Approvals
Resource Augmentation
Competent Resource Support for driving Breakthrough
Improvement Initiatives
Contact Us
Naveen Kumar Damaraju
Mob:+91 9000800664
Nilesh Naik
Mob:+91 9000015482
Venkatesh Yerramalla
Mob:+91 9848043413
Confluence Business Solutions Pvt. Ltd.Regd Office: 6-1-284/4/B, Plot No.224, Street # 5, Padmarao Nagar, Secunderabad – 500 025, A.P., India
Corp Office: 4-1-14/1, 4th Floor, Naga Nivas Complex, Snehapuri Colony, Nacharam, Hyderabad - 500076, A.P., India.
Tel: +91 40 27177857, Ph:+91 40 27508110 | Email:[email protected], URL: www.confluenceworld.com