cdw overview

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General overview of CDW

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Page 1: CDW Overview

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Executive Overview

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Leading provider of technology solutions and services for:» Small business » Government» Medium/large business » Education» Non-profit organizations » Healthcare

WHAT IS CDW?

CDW is a technology company. • We are dedicated to supporting

businesses and institutions with the Information Technology they need to drive value while managing costs.

• We provide a full range of hardware, software and services from the best the industry has to offer.

• We bring our know-how to bear to make IT work for you no matter what.

Executive Overview

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Founded in 1984» Employs more than 6300 coworkers» In 2007, CDW generated sales of

$8.145 billion» 963,000 square feet in our two Distribution

Centers locations» 49,000 square feet in our Configuration

Centers» Largest technology reseller in the U.S.» Principal source of technology products and

services, including top brands like Acer, Adobe, Cisco, EMC, Fujitsu, HP, IBM, Lenovo, Microsoft, Panasonic, Quantum, Samsung, Sony, Symantec, ViewSonic and Xerox

Executive Overview

ABOUT CDW

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Executive Overview

Honors and Awards» Best Places to Work in I.T. — No. 66

Computerworld (July 2008)» America’s Most Admired Companies — No. 1

Wholesalers: Electronics FORTUNE magazine (March 2008)» America’s Largest Private Companies — No. 39

Forbes magazine (November 2007)» 20 Great Employers for New Grads — No. 19

FORTUNE magazine (May 2007)

ABOUT CDW

» Top Companies to Work For in 2007The Black EOE Journal (October 2007)

» Top Companies to Sell ForSelling Power (November 2007)

» VARBusiness 500 — No. 13VARBusiness (June 2007)

» 2007 Logistics Management Best Practices Award — Gold WinnerLogistics Management magazine (June 2007)

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CDW OFFERS INDUSTRY EXPERTISE

Executive Overview

HealthcareFinancial ServicesManufacturing InsuranceRetailDistributionFood and BeverageLife Sciences

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CDW HAS LOCAL PRESENCE AND NATIONAL COVERAGE

Enterprise Hosting,Distribution and Configuration Centers

Sales and Services Offices

Local Sales Coverage

Executive Overview

From initial assessment and design to onsite installation and managed services, CDW works closely with you to be always at your service, wherever you are located.

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Here for your every need…» Account manager committed to your goals and success» A team of technology specialists, with expertise in 13

disciplines, offers expertise in designing customized solutions

» Field account executives provide onsite sales representation (face-to-face visibility)

» Advanced technology engineers can assist with the implementation and long-term management of solutions

» Technical support ensures your systems continually operate at optimal efficiency

» My Account on CDW.com — fast, easy online ordering, industry trends and insights, purchasing and payment selection, order status and history, online asset management, and real-time account team status

Executive Overview

CDW BELIEVES IN COMPREHENSIVE CUSTOMER SUPPORT

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CDW OFFERS ONLINE TOOLS FOR ANYTIME-ACCESS TO YOUR ACCOUNT

» Resource tool for your business» Information on the technology solutions

that are right for your industry• Technology trends• Industry insights

» Account management• Real-time status of your account team• Secure 24x7x365 online access and assistance• Easy online ordering• Purchasing and payment selection• View order status and history

» Asset management

Executive Overview

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CDW OFFERS BEST-IN-CLASS TECHNOLOGY SOLUTIONS

» Resources to build out a complete solution under one roof• Hardware, software, peripherals, infrastructure and services• More than 1300 industry-leading brands

» Assessment and onsite installation» I.T. solutions availability — when you need it

• ISO 9001:2000 certification • Solution arrives accurately and on time: one more way

we serve as an extension of your business• State-of-the-art Configuration Center =

customized solutions, out-of-box ready• Same day/next day turnaround for most orders

» Dedicated expertise in delivery of new I.T. solutions and help addressing complete I.T. challenges

Executive Overview

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Executive Overview

Networking Mobile

POS/AIDC

Security

CDW HAS A BROAD RANGE OF TECHNOLOGY SPECIALISTS ON STAFF

Document Management

Software

Carrier Services

Software LicensingPower

Telephony/IPStorage Servers

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CDW OFFERS SERVICES TO HELP MAXIMIZE TECHNOLOGY INVESTMENT

Product Protection » For out-of-warranty and in-warranty repair services

from leading manufacturers — deployment on time and on budget

Repair Services» Quick problem resolution» Factory-certified technicians» Advanced facilities» Decades of experienceBenefits» Right service levels» ISVs in compliance» CDW makes it easy to manage

Executive Overview

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CDW PROVIDES ADVANCED TECHNOLOGY SERVICES

Executive Overview

CDW offers comprehensive support and expertise to help customers enhance collaboration, strengthen business resilience, improve workforce mobility and create a more secure, integrated network

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CDW HAS A SOLUTION PATH TO HELP YOU MEET YOUR I.T. CHALLENGES

Executive Overview

I.T. Business Challenges CDW Delivers:

Product Availability/Competitive Pricing

Inventory/In Stock/Drop Ship from Manufacturer

Right Technology When You Need It

Seamless Purchasing Close VendorPartnerships Pass on Savings

Reliable Service and Support

Dedicated Account Team/200+ Specialists/ROI Calculator Better Total

Cost ofOwnershipAccess to Technical

ExpertiseAsset Tracking/License Management 24x7x365 Online My Account Access

Solution Configuration Onsite/State-of-the-Art Configuration Center Improved

OperationalEfficiencies

Post-Sales Support Product Protection Services, Warranties and Support

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THE CDW ADVANTAGE

Partnerwith you for effective collaboration and I.T. solutions that work

Technology Expertiseto help you meet your ongoing I.T. challenges

I.T. Supportto serve as an extension of your business

Executive Overview

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Thank You/Questions