cemmethod advanced principles 2013
DESCRIPTION
The CEMMethod is widely used as the means to help organizations progress Outside In. This slideshow shares the most recent updates to this popular framework, with 38 techniques included to enhance your capabilities, individually and enterprise wide.TRANSCRIPT
© 1992-2013 BP Group – All Rights Reserved
Process Diagnostics An update on the advances in the BP Groups CEMMethod® February 2013 [email protected]
© 1992-2013 BP Group – All Rights Reserved
Tools and Techniques 36 completely revised tools – 50+ major changes incorporated over previous edition of BP Group CEMMethod® • Moments of Truth
– New elements – Analytics – new powerful strategic aids
• Breakpoints – Relationships – new operational insights
• Business Rules • Successful Customer Outcomes
– Strategic advances – Maturities enhancements
© 1992-2013 BP Group – All Rights Reserved
CEMMethod® OVERVIEW THE STEPS AND STAGES OF THE
The CEMMethod® has been developed through the last 12 years especially to meet the radically new and challenging business environment of the 21st century. Grown as next practice in leading global companies It is a tried, tested and proven approach for helping organizations win the Triple Crown.
Understand & Develop
Successful Customer Outcomes
Create Process Activity
List
PROCESS DIAGNOSTICS
Identify Moments of
Truth
PROCESS DIAGNOSTICS
Identify
Breakpoints
PROCESS DIAGNOSTICS
Identify Business
Rules
Perform Risk
Assessment
Develop Action Plan
Manage Delivery
© 1992-2013 BP Group – All Rights Reserved
MOMENTS OF TRUTH
TYPE
AMOUNT
RATIO
ALIGNMENT PROPERTY TREND
IMPACT
PRO/REACTIVE
OWNER
© 1992-2013 BP Group – All Rights Reserved
MOMENTS OF TRUTH
TYPE
AMOUNT
RATIO
ALIGNMENT PROPERTY TREND
IMPACT
PRO/REACTIVE
OWNER How Many?
PP PS SP SS PPS SPP
BP BR SCO
Y/N ABACUS WK/M/Q/Y RAG
Who?
© 1992-2013 BP Group – All Rights Reserved
BREAKPOINTS
TYPE
AMOUNT
RATIO
ALIGNMENT PROPERTY TREND
IMPACT
PRO/REACTIVE
OWNER
© 1992-2013 BP Group – All Rights Reserved
BREAKPOINTS
TYPE
AMOUNT
RATIO
ALIGNMENT PROPERTY TREND
IMPACT
PRO/REACTIVE
OWNER How Many?
PP PS SP SS
MOT BR SCO
Y/N ABACUS WK/M/Q/Y RAG
Who?
Y/N
© 1992-2013 BP Group – All Rights Reserved
BUSINESS RULES
TYPE
AMOUNT
RATIO
ALIGNMENT PROPERTY TREND
IMPACT
PRO/REACTIVE
OWNER
© 1992-2013 BP Group – All Rights Reserved
BUSINESS RULES
TYPE
AMOUNT
RATIO
ALIGNMENT PROPERTY TREND
IMPACT
PRO/REACTIVE
OWNER How Many?
O S R
MOT BP SCO
Y/N ABACUS WK/M/Q/Y RAG
Who?
Y/N
© 1992-2013 BP Group – All Rights Reserved
SUCCESSFUL CUSTOMER OUTCOMES
TYPE
AMOUNT
RATIO
ALIGNMENT PROPERTY TREND
OWNER How Many?
1 2 3
MOT BP BR SCO
Y/N
ABACUS WK/M/Q/Y RAG
Who?
© 1992-2013 BP Group – All Rights Reserved
SUCCESSFUL CUSTOMER OUTCOMES
© 1992-2013 BP Group – All Rights Reserved
SUCCESSFUL CUSTOMER OUTCOMES
© 1992-2013 BP Group – All Rights Reserved
Process Diagnos-cs
ID Descrip*on Type Owner Property Ra*o Aligned Pro/
Reac*ve Trend Impact ABACUS MOT BP BR SCO y/n MOT X Narra*ve PP/PS/SP Name ABACUS 1:1 0.00 0.00 0.00 y/n per cent R A G 10-‐100 SS/PPS/PSP BP X Narra*ve PP/PS/SP/SS Name ABACUS 0.00 1:1 0.00 0.00 y/n n/a R A G 10-‐100 BR X Narra*ve S/O/R Name ABACUS 0.00 0.00 1:1 0.00 y/n n/a R A G 10-‐100 SCO X Narra*ve 123 Name ABACUS 0.00 0.00 0.00 1:1 n/a n/a R A G 10-‐100 Process Diagnos-cs
ID Descrip*on Type Owner Property Ra*o Aligned Pro/
Reac*ve Trend Impact
ABACUS MOT BP BR SCO y/n MOT 1 R A G MOT 2 R A G MOT 3 R A G MOT 4 R A G …. BP 1 R A G BP 2 R A G BP 3 R A G …. BR 1 R A G BR 2 R A G BR 3 R A G …. SCO 1 R A G SCO 2 R A G SCO 3 R A G SCO 4 R A G ….
© 1992-2013 BP Group – All Rights Reserved
CEMMethod® OVERVIEW THE STEPS AND STAGES OF THE
The CEMMethod® has been developed through the last 12 years especially to meet the radically new and challenging business environment of the 21st century. Grown as next practice in leading global companies It is a tried, tested and proven approach for helping organizations win the Triple Crown.
Understand & Develop
Successful Customer Outcomes
Create Process Activity
List
PROCESS DIAGNOSTICS
Identify Moments of
Truth
PROCESS DIAGNOSTICS
Identify
Breakpoints
PROCESS DIAGNOSTICS
Identify Business
Rules
Perform Risk
Assessment
Develop Action Plan
Manage Delivery
© 1992-2013 BP Group – All Rights Reserved
CEMMethod® OVERVIEW THERE ARE 36 SPECIFIC TECHNIQUES STEPS (part 1)
The CEMMethod® techniques and approaches are flexible and straight forward to use. On occasions an extensive toolkit may be required, in other situations point solutions may be appropriate.
Element Always Discretionary Levels Process Activity Map (PAM) Y 1-2-3-4
Process Diagnostics Y 1-2-3-4
Risk Assessment Y 1-2-3-4
Action Plan Y 1-2-3-4
Actions Taken Y 1-2-3-4
POF Dependencies Y 1-2-3-4
Points of Failure profile Y 1-2-3-4
Future State PAM Y 1-2-3-4
Risk Impact Assessment Y 1-2-3-4
Process Elasticity Y 1-2-3-4
Validated Process Activity Map Y 2-3-4
SCO Mind Map Y 2-3-4
Validated Process Diagnostics Y 2-3-4
Innovation Landscape Y 3-4
SCO Statement Metrics Y 3-4
OI Strategic Matrix Y 3-4
Process Performance Landscape Y 3-4
Performance Management Scorecard Y 4-5
© 1992-2013 BP Group – All Rights Reserved
CEMMethod® OVERVIEW THERE ARE 36 SPECIFIC TECHNIQUES STEPS (part 2)
A comprehensive toolkit supporting both operational and strategic requirements. Sustaining hard won performance gains requires a robust integrated approach. At the advanced levels the dots can be connected from every task and activity through strategy to the Successful Customer Outcome (SCO).
Element Always Discretionary Levels OI Strategy Map Y 4-5
IT Opportunities matrix Y 4-5
Individual Scorecard Y 4-5
SCO Capabilities Overview Y 4-5
Customer Needs Assessment Y 3-4-5
Expectation Management Profile Y 3-4-5
ORCA Y 3-4-5-6-7-8
Outside-In Centre of Excellence framework Y 3-4-5-6-7-8
Process Performance Audit Y 3-4-5-6-7-8
Team-Enterprise Score carding Y 6-7-8
Customer Needs Alignment Y 6-7-8
CNA Innovation Index Y 6-7-8
ABACUS Y 6-7-8
SCO Revolutions Y 6-7-8
Proactive-Reactive Index Y 6-7-8
Expectation Alignment Y 6-7-8
OI Business Model Y 6-7-8
People Awards Targeting Y 6-7-8
© 1992-2013 BP Group – All Rights Reserved
Supporting Videos • Business Process Management - what is it?
http://youtu.be/NO54KXxTp9I
• Moments of Truth - what are they? http://youtu.be/OT_2cqMtrUw
• Breakpoints and Business Rules? http://youtu.be/_8KSN_McWIg
• Successful Customer Outcomes (SCO's) http://youtu.be/u4keI_kmdxM
• Voice of Customer? http://youtu.be/bTbHrxi1Vq4
© 1992-2013 BP Group – All Rights Reserved
Further Resources • Business Process Management - what is it?
http://youtu.be/NO54KXxTp9I
• Moments of Truth - what are they? http://youtu.be/OT_2cqMtrUw
• Breakpoints and Business Rules? http://youtu.be/_8KSN_McWIg
• Successful Customer Outcomes (SCO's) http://youtu.be/u4keI_kmdxM
• Voice of Customer? http://youtu.be/bTbHrxi1Vq4