centennial college annual report · centennial college annual report 2012-2013 3 our mission and...

2012-2013

Centennial College Annual Report

Centennial College Annual Report 2012-2013

1

Contents Remarks from Board of Governors Chair David Sloan and President and Chief Executive Officer Ann

Buller ...................................................................................................................................................... 2

Our Mission and Vision ............................................................................................................................ 3

Academic Framework .............................................................................................................................. 4

Statement of Diversity ............................................................................................................................. 5

Our Guiding Principles ......................................................................................................................... 5

Our Commitment ................................................................................................................................ 5

Our Book of Commitments ...................................................................................................................... 6

INSPIRING SUCCESS STORIES - Commitment 1 ......................................................................................... 7

INSPIRING SUCCESS STORIES - Commitment 2 ....................................................................................... 10






INSPIRING SUCCESS STORIES- Commitment 8 ........................................................................................ 28


Centennial College Council Report: Annual Report................................................................................. 33

Financial Performance ........................................................................................................................... 35

Appendix ............................................................................................................................................... 36

Multi-Year Accountability Agreement Report .................................................................................... 36

Audited Financial Statements ............................................................................................................ 37

Key Performance Indicators (KPI) Performance Report ...................................................................... 38

Summary of Advertising and Marketing Complaints........................................................................... 39

Board of Governors ........................................................................................................................... 40


2

Remarks from Board of Governors Chair David Sloan and

President and Chief Executive Officer Ann Buller This has been a year of growth and achievement for Centennial College, and we are excited to share our successes. To ensure that we remain relevant and continue to meet the needs of employers and communities in the coming years, we conducted an extensive consultation process to develop a new strategic plan. Consulting with more than 1,400 internal and external stakeholders, and building on our highly successful Book of Commitments, we have identified exciting “big ideas”, innovative themes and new strategic directions for the College. Our new plan will be published this month. We have been steadfast in achieving our most important goal – ensuring that our students have access to quality programming, exceptional learning experiences and opportunities to help them to define and shape their communities and world. We are inspired by the many Centennial staff and students who have accepted awards for their extraordinary work at home and abroad, including undertaking humanitarian work in developing countries. In addition, we welcomed an increased number of Canadian and international students to share in the Centennial learning experience. Highlights of our 2012-13 Annual Report include:

Visionary governance and financial stewardship resulted in a budget surplus of $8.9 million, enabling us to hire 20 new full-time faculty and 15 new staff, and to invest in capital and space commitments of $55.4 million, including renovations at Ashtonbee Campus

Increased participation in our Global Citizenship and Equity Learning Experience (GCELES) by 49% (from 72 to 107 participants), which saw students learning and contributing as far away as Kenya and Peru and as close to home as Ottawa

Increased the number of students participating in the Leadership Passport by 200% over last year. Graduates will receive a “Distinction in Leadership” credential during the June 2013 convocation

Seven new programs at all levels of credential were offered, with four new degrees developed and externally reviewed (awaiting final Ministerial approval)

Strengthened focus on student and graduate employment and career pathways with the opening of the Student Career Centre at Progress Campus, where employment advisors conducted more than 4,000 meetings with students

Opened our spectacular $3.5 million Culinary Arts Centre

Opened the New Student Success Centre and Friendship Space at Progress Campus with a traditional Aboriginal ceremony. This concept in student and community engagement is inclusive of all peoples and cultures while providing a safe and welcoming space for students who may identify themselves within a specific group such as Aboriginal, women in non-traditional careers, lesbian, gay, bisexual, trans and queer-positive and those with disabilities.

Grew the Endowment Fund to $17.4 million, a 17% increase over last year

We are proud of what the Centennial community has accomplished this year, and recognize that these achievements are a tribute to our incredible employees and students. Together, we are united in the belief that our work will result in a more socially vibrant and economically resilient society, and a more inclusive and equitable world. With respect,

David Sloan Ann Buller Chair, Board of Governors President & CEO


3

Our Mission and Vision

Our mission is educating students for career success.

Our vision is transforming lives and communities through learning.

We believe that learning has the power to change lives in simple and profound ways. We will help

to create a future where everyone has the opportunity to transform their lives and their

communities through learning that is relevant to them.


4

Academic Framework

Our academic framework is a statement of direction for Centennial College as an academic

institution.

It articulates our academic values and principles and governs academic decision-making.

It applies to all of our learners and employees and encompasses all of our activities.

It provides us with a commonly understood and agreed upon direction for the future as we

strive to serve our communities.

Achieving the goals in our academic framework will enable us to become a true community

of learners.

We support the career and personal development of our learners in every decision we make. We

value and support one another in a process of continuous learning and improvement.

We create a positive environment for effective learning within a context of global citizenship and

social justice. We value the diverse profiles of our learners. Our curriculum, teaching and support

services are characterized by knowledgeable and enthusiastic teachers, teaching strategies that suit

learner needs and an atmosphere of dignity and mutual respect.

We strive for excellence. Scholarly debate and applied research contribute to the quality and

distinctiveness of our learning environment and advance our instructional and curriculum expertise.

We encourage and engage in evidence-based deliberation with open minds in an atmosphere of

mutual respect. We consult with and consider carefully the views of internal and external

stakeholders who have an important perspective on an issue.

We are accountable to our learners, our communities and the general public for the quality of the

learning experiences we provide, for the resources we use and for the manner in which we treat all

people. We build evaluation into all of our work so that we improve continuously.

To advance our mission, Centennial College strives to adhere to the following principles:

Commit to Student Success: We foster excellence in our students and employees by

providing an equitable foundation that values their experiences and unique needs. We

engage and support learners in attaining clear, high standards so that they emerge from

Centennial College positioned for a successful career.

Commit to Access: We support broad access to a college education by providing clear

pathways and supports to enable secondary school students to meet the requirements of

post-secondary programs.

Pursue Excellence: We pursue excellence as a learning organization through innovation,

applied research, critical analysis, rigour and currency.

Be Inclusive: We offer a distinctive, inclusive educational experience that builds on a

foundation of global citizenship, social justice and diversity.

Integrate Technology: We are guided by the needs of learners and the learning

organization in our use of technology.

Promote Communities of Learning: We are committed to creating communities of learning

through reflective practice, continuous improvement and lifelong learning.

Encourage Partnerships: We encourage sustainable relationships that enrich student

learning, augment job readiness and provide our graduates with the knowledge and skills

to succeed in work and society. We seek a range of partners who are sensitive to socio-

cultural needs, support our institutional objectives and contribute to our community.


5

Statement of Diversity

Centennial College and its Board of Governors value and embrace diversity, equity and inclusion as

fundamental to our mission to educate students for career success within a context of global

citizenship and social justice.

We recognize that historical and persistent inequities and barriers to equitable participation exist

and are well documented in society and within the College.

We believe individual and systemic biases contribute to the marginalization of designated groups.

These biases include race, sex, gender, sexual orientation, age, disability, ancestry, nationality, place

of origin, colour, ethnicity, culture, linguistic origin, citizenship, creed (religion, faith), marital

status, socio-economic class, family status, receipt of public assistance, or record of offence. We

acknowledge that resolving First Nations sovereignty issues is fundamental to pursuing equity and

social justice within Canada.

We acknowledge the richness and diversity of the community we serve. As our community has

evolved and our staff and student population have changed, we have implemented policies and

practices to address issues of inclusion. In moving forward, we will build on this work to embed

commitment to diversity, equity and inclusion in every aspect of what we do.

Our Guiding Principles

We believe social justice requires that we value diversity, equity and inclusion. We believe that the

principles and practices of diversity, equity and inclusion strengthen the social and economic

development, growth and well-being of our student population, our employees and our local and

international communities.

We uphold our social responsibility to contribute to a society that is equitable, fair and just. In

accordance with our mission, vision and values, we will demonstrate leadership in eliminating

barriers and implementing and promoting diversity through our academic framework, policies,

special initiatives and proactive measures.

We are committed to eliminating all forms of harassment and discrimination. We will prevent,

remedy and redress these inequities. We will create an environment of inclusion in our teaching,

learning, employment and support services so that we can fully serve our communities and prepare

our students to excel in the workplace and in society.

We will be accountable for the changes we need to make. We will continue to comply with existing

federal and provincial legislative requirements. We will continue to develop and implement goals,

policies, competencies and special initiatives founded upon principles of social justice to promote

equity and inclusion. We will collect data to track our progress and regularly evaluate the

effectiveness of the initiatives we undertake, and we will communicate the outcomes to our

community.

Our Commitment

A safe, secure, inclusive and accessible environment for learning, teaching and working

Curriculum and instruction that reflect diversity and promote equity and inclusion

Equitable and accessible opportunities for student success

Building knowledge and evaluating effectiveness

Human resource management systems, policies and practices that reflect diversity and

promote equity and inclusion

Training and staff development in equity and diversity

Accessible and inclusive College communication

Strategic engagement with diverse communities

Relationships and partnerships that align with our mission, vision and values

Committing financial and human resources to promote diversity, equity and inclusion


6

Our Book of Commitments

In creating good global citizens, be recognized as just that.

We will strive to become an internationally recognized leader in education that places a strong

emphasis on global citizenship, social justice and equity.

Prepare people for the new world that awaits.

Centennial will be at the forefront of applied education and, in doing so, meet both the economic

and social inclusion needs of our communities.

Be a community leader.

Centennial will play an integral, active role within the communities we serve. We will make a

difference in the lives of those around us and continue our leading-edge work to aid under-

represented groups, championing their cause to access and succeed in post-secondary education.

Help students grow into leaders.

Leaders are not born they are created by the right environment, and through mentors who give

people the confidence and abilities to lead others. We will create such an environment and be those

mentors.

Forge many roads to success.

There is no single path to success. We recognize this. Centennial will continue to find new routes for

students to travel, and exciting ways to make their journey more rewarding.

Stand behind our promise to students.

We will guarantee the quality of Centennial‟s programs and service delivery to ensure an

outstanding and rewarding experience for our students.

Be one of Canada’s best employers.

We will be an environment that challenges employees to be their best, and to make a difference.

We will be an inclusive, engaging work environment built on valuing diversity and respect for all

people.

Build the bottom line.

To become better and offer more to our students, we must grow. We will continue to find ways to

grow economically and be accountable for our resources and use them appropriately.

Tell a great story.

We have a wonderful story to tell. We need to be sure it is told in a compelling way and so we will

tell our story in a way that makes the community, the nation and the world sit up and take notice.


7

INSPIRING SUCCESS STORIES - Commitment 1

In creating good global citizens, be recognized as just that At Centennial, we believe that nurturing values such as global citizenship, social justice and equity in our students, staff and programs is the best way to make a difference in the world. As Centennial College steps forward to lead in these areas, we embrace our growing reputation as a post-secondary institution that produces strong, innovative, committed global citizens. Centennial continues to build successful collaborations, this year expanding our Scholars at Risk network to work with the City of Markham on Black History Month activities, and working with the United Nations Impact Initiative to help ensure that education is more fully utilized as an engine for addressing global problems. Through our inclusive, consultative Strategic Planning process, which took place throughout 2012/13, several big ideas emerged in support of each of our current strategic commitments, taking them to new levels. As part of our commitment to create good global citizens, Centennial recognizes the need to bring new essential skills to a global community of learners. This means stepping beyond traditional skills such as teamwork, communications and problem-solving, skills that our graduates already take into the workforce, to embracing the new essential skills that are needed by our learners to compete and thrive in a rapidly changing social and economic environment. We believe graduates today require new levels of digital/technical and financial literacies, inter-cultural competencies, and skills in applied ethics, entrepreneurship and intrapreneurship, collaboration and innovation.. We are committed to helping students through experiential learning achieve meaningful careers and meaningful lives that contribute not only to a Canadian civil society but to a more just and prosperous global community. In 2012 - 2013, Centennial College continued to internationalize and implement new globally directed programs and increase internship, service learning, exchanges and work opportunities for students and employees. Proposals for participation in our Global Citizenship and Equity Learning Experiences (GCELES) increased by 50 percent over last year. The GCELES provide students and staff with unparalleled and transformative opportunities to learn firsthand how to apply their understanding of sustainability, applied ethics, social justice and equity in full partnership with the communities this program serves as a means to impact practice. Centennial College joined the Scholars at Risk Network in 2009 and is the only community college from Canada to be a member of the Network. Since then we have hosted a number of scholars. In the year 2012-2013 we hosted 2 scholars: Farai Gonzo and Irakli Kakabadze. Farai is currently teaching a course in the General Education department. Irakli has several years‟ experience in peace-building and conflict resolution from Georgia. Both scholars are working on various research projects. One of our past scholars Clement Jumbe is now a faculty in the General Education department of the College. The launch of the Scholars at Risk Canadian Section in June 2012 represented the culmination of several years of partnership between Canadian higher education institutions and the international Scholars at Risk Network. Centennial College is a proud member of the Canadian Section and serves on the Interim Executive Committee.

Highlights 2012 - 2013

Goal 1: Internationalize student learning, work experience and opportunities for innovation and

entrepreneurship

We continued to focus on creating opportunities for students to learn and work at an international level. Centennial continues to embed and expand the Signature Learning Experience philosophy of global citizenship, social justice and equity into the learning experience.

Conducted eight GCELES in Kenya, Cuba, Jamaica, Arizona, Mexico, Ottawa Walpole and Peru.

Established an additional office in Guangzhou, China (for a total of three in China).

Increased study abroad participation from three students in 2011-12 to 10 students in 2012-13. (Students were placed at universities in Finland, South Korea, Germany, Mexico and the USA).

Enhanced participation in international internships and co- ops abroad to 12 students in areas such as: Child and Youth Worker, Environmental Protection Technology, Marketing, and Tourism and Culture Heritage.

Welcomed 27 inbound exchange students.

Incorporated Global Citizenship & Equity (GC&E) outcomes into the Teaching English as a Second Language Program for continuing education learners.


8

Signed two Memorandums of Understanding (MOU) with educational institutions in China (fall 2012).

Completed a student business incubator plan with Centre of Entrepreneurship and the Applied Research and Innovation Centre (ARIC).

Two graduates from Centennial‟s Centre of Entrepreneurship were among 5 finalists including the co-winning submission in the inaugural Connect Legal Most Promising Entrepreneur Award for immigrants to Canada

Centennial is committed to developing and delivering a new vision that expands resources, services and educational initiatives for students with focus on inclusion, equity and diversity.

Student Relations launched several new awareness campaigns focusing on inclusion, equity and diversity including:

o Mental Health and Suicide Prevention o Men Who Dare o International Women's Day o March 21:Day for the Elimination of Racism o Walk a Mile in Her Shoes (focused on raising awareness of issues women face with male

students, staff and faculty)

Centennial College Student Association Inc. held one large advocacy training session along with monthly meetings with student advocates.

Centennial College sent a group of 15 students to the Canadian International Model United Nations (CANIMUN) Conference representing 6 countries. Two of the 15 students won Best Position Paper awards and others came back with plans to start a Model United Nations Club at the College to prepare other students for future Model United Nations competitions.

Centennial received approval to host the United Nations Academic Impact Canadian Global Citizenship Hub. The Hub is a unique online portal for sharing knowledge on topics relevant to Global Citizenship in higher education in Canada.

Goal 2: Lead in exemplary global citizenship and corporate responsibility In 2012 – 2013 we continued to demonstrate our principles of equity and social justice best practices globally by expanding our global business offices and forming new partnerships with international service learning organizations. Centennial also emphasizes corporate global citizenship by introducing focused programs and operational practices that demonstrate our commitment to environmental stewardship and sustainability.

Opened new Business Office in Australia to support training contracts with Nissan, Saab and the Roads Corporation of the State of Victoria, Australia (VicRoads)

Formed key strategic partnerships including: o UNESCO International Institute for Education and Planning o Ghana National Education Campaign Coalition o Wildlife and Ecological Investments - South Africa o Me to We Foundation o Urban Farmer

Centennial College is member of the Interim Executive Committee working on the creation of the Canadian Section of the Scholars at Risk Network. Centennial‟s Institute for Global Citizenship and Equity hosts scholars every year in partnership with Scholars at Risk Network.

Hosted two scholars, Farai Gonzo and Irakli Kakabadze. More Great Stories Standing Up to Injustice: Don’t Label Me In March 2012, the School of Advancement focused its Many Faces, Many Voices Symposium on the “Half the Sky Movement,” a global multimedia campaign aimed at addressing the oppression of women and girls. Students had the opportunity to showcase their ideas on how to impact change, and effect women‟s lives in homes, communities, and around the globe. This year‟s winning team consisted of three second-year Child and Youth Work Program students from the School of Community and Health Studies (SCHS). The team was awarded the GCE Innovation Fellowship of $1,000 for “Don‟t Label Me”, a project that aims to raise awareness of human trafficking. The winning team has already begun their work and has partnered with a Toronto organization, A Celebration of Women Foundation to bring their initiatives to the community. Giving Back to Those Who Have Less Jenita Thakore, Academic Student Advisor - Applied Biological and Environmental Sciences Department in SETAS, took part in the "Power to Be" GCELE from June 30th to July 14th in Negril, Jamaica. During its time in Jamaica, the team built two classrooms and conducted a weeklong leadership and literacy camp.


9

"During this whole journey we first experienced an emotional reaction and then our shock changed to a learning experience for us and this changed how we felt inside,” Jenita explains. “I am glad I got this opportunity from Centennial to make a tiny difference. I was blessed to be given an opportunity to give this cause a little part of my life. No matter which part of the world we go; it is all about giving back.” Social Learning Through the World of Pia Under the direction of Debbie Gordon, Director of the KidsMediaCentre, talented students and graduates from the Children‟s Entertainment Program, Corporate Communications and Public Relations, and Graphic Design in the School of Communications, Media and Design (SCMD) spent eight months illustrating and animating a digital character - the young girl, Pia - envisioned by industry partner Emerging Methods. Over seven adventurous stories have been written and recorded with accompanying activities to help get girls, ages 8-13 years old get connected to Pia and become active in their communities. Reading and interacting with Pia aims to spark the curiosity, creativity and imagination of young girls everywhere. The success of the project fueled an application for International Consortium for Education and Economic Development (ICEED) funding, which if achieved, will enable Pia to reach young girls around the globe through culturally relevant stories and music, in their own language. Faculty and students from the Universidad Tecnologica de Corregidora in Mexico will collaborate with Centennial College faculty and students to write, illustrate, animate and record the next Pia adventure.

Understanding and Embracing Our Aboriginal Roots

Centennial collaborates with Elders from Aboriginal communities to develop initiatives that will enrich the student experience. To introduce and expose Centennial students and staff to Aboriginal culture, and establish relationships between students and our Aboriginal Elders-On-Campus, the Community Outreach and Student Transitions departments introduced Aboriginal Learning Circles. In these events, our Elders perform a welcome blessing, tell stories, and host small learning circles. Students create Aboriginal crafts, view displays and resources provided by the Libraries, and hear traditional and contemporary Aboriginal songs and music.

GCELEs: Changing the Lives of Those We Serve – and Ourselves in the Process One of our GCELEs in 2012 – 2013 took place in Ottawa and was collaboration between Centennial and the Canadian International Model United Nations (CANIMUN). Students debated on pressing international issues and worked together on position papers to present innovative solutions. Two Centennial students won awards for the best papers - on Greece and Norway. As one student remarked, “I totally agree that by participating in CANIMUN the students of Centennial are influenced to think more globally than they ever had. I believe the outcome of empathy learning is achieved.”

Another GCELE created an interprofessional health care team in Honduras, providing health, wellness, and educational outreach activities to under-served communities in Roatan. Students and staff worked collectively with Clinica Esperanza's health care team to identify target communities, assess initial health concerns, conduct needs assessments, gather health histories and determine the reasons for seeking care. Upon return from Honduras Jocelyn Langlois, from the Collaborative Nursing Degree program wrote, “After being given the opportunity to witness and experience the social injustices that occur in our world every day, I will take an oath to never forget to appreciate the small things in life, and never give up on a dream to change the world.”


10

INSPIRING SUCCESS STORIES - Commitment 2 Prepare people for the new world that awaits

We believe that our students will achieve success in the new world that awaits - if we provide them with the knowledge and tools to succeed in a dynamic and rapidly changing global environments. We continue to build on and maintain our existing quality infrastructure with current and rigorously reviewed and renewed programs that generate highly skilled and qualified graduates. Our students have embraced opportunities to design and develop new technologies, and enhance their job ready social and economic innovation and critical thinking skills.

Centennial recognizes that our students will be competing in a global marketplace, and must have the language, inter-cultural and communication skills to support their future. Languages Canada has reaccredited our English for Academic Purposes program for an additional four years, enabling students to strengthen their communication skills to meet post-secondary admission requirements. At the same time, we have signed agreements to deliver four Occupation Specific Language Training courses. These courses are funded by Citizenship and Immigration Canada (CIC) and are designed for CIC eligible students who are landed immigrants or convention refugees with some experience in a skilled trade area and who wish to improve their communication skills.

We invited students, faculty, staff and volunteers to work with physicians and nurses from Sunnybrook Health Sciences Centre, Markham Stouffville Hospital, St. Michael‟s Hospital and The Scarborough Hospital in a simulated chemical, biological, radiological, and nuclear (CBRNE) event which was further complicated by a simulated crash on the highway. The Mock Disaster event (we have done 10 since 2006) continues to provide the healthcare community and our college community with a unique opportunity to test their knowledge, skills and emergency-disaster plans. Visitors from the Public Health Agency of Canada, Health Canada and the University of Arizona joined healthcare and education colleagues from Halifax, Vancouver and London to observe the set-up, disaster event and debriefing exercises.


Goal 1: Provide students and graduates with career-building industry experience and employment opportunities

Centennial has strong co-op programs, which produce graduates who achieve exceptional in-class knowledge and skills, as well as hands on experiential learning. Renowned for our co-op programs, we are committed to ongoing review of our services and processes, to ensure that we continue to seek efficiencies and improvements in student and academic communications and relationships.

Developed a new Customer Relations Management (CRM) System for the Career and Co-operative Education Services department. The system will improve employer recruiting, tracking processes and the overall management of services.

Improved processes to enhance collaboration and build relationships between Co-operative Education Services and academic departments to accelerate student success.

Created an engagement strategy for prospective Co-op students to better prepare them for their work placements with the objective of improving placement and retention results.

We are focused on increasing our students‟ employment opportunities in research and development (R&D) projects with industry and community partners. Centennial continues to expand programs to provide more opportunities for students.

Achieved a 98 percent pass-rate of practical nursing students who wrote their Canadian Practical Nursing Registration examination for registration status through the College of Nurses of Ontario (CNO) in January 2013.

Engaged 177 students in R&D projects.

Saw three graduates hired by R&D industry partners.

Established 18 new industry partnerships for applied research and innovation opportunities.

The School of Transportation‟s popular “sampler program” continued to introduce grade 10, 11 and 12 automotive students to “a day in a transportation program” – and helping high school students consider the many different transportation careers available.

Goal 2: Enhance student career success with new programs and resources for career

development In 2012 - 2013 we established the Student Career Centre and began the development of the Student Career Development Strategy. This is an important step towards helping our students and graduates achieve success in their chosen career. The Career Services and Co-operative Education Centre at the Progress Campus offers visiting students‟ opportunities to meet with advisors, attend


11

career-related workshops, seek specific career and job search information, or use tools and resources to look for co-op placements or part-time or permanent employment.

Facilitated 4,000 meetings between students and employment advisors.

Enrolled 798 new co-op students in Career Services.

Planned for the development and implementation of a college career development strategy which will expand the service's employer base and create a high profile marketing campaign to promote graduates to employers.

As part of our Co-Op and Career services, we are committed to providing services for international students.

Hired international Co-op Advisors and a job developer.

Transferred two Advisors who specialize in advising internationally trained individuals to the Career Centre to provide a one-stop shopping experience for students seeking career advising.

Developed a specialized Job Search Workshop for international students. Goal 3: Lead in future technologies—solar and renewable energy, water resources and

aerospace

We continue to assess and introduce programs that take into account current global realities, and the innovations that take industry and technology to new levels. In keeping with our focus on environmental sustainability, Centennial has embraced the solar and renewable energy, water resources and aerospace sectors. We are committed to developing resource infrastructure for new solar and wind energy, and water resources programs. In 2012-13 we:

Hosted the 3rd Annual E3 Symposium: Sustaining Ontario‟s Future. This event showcased some of the leading innovators across the energy, automotive, and manufacturing sectors including the Minister of Research and Innovation (Government of Ontario), Magna, Celestica, Canadian Manufacturers and Exporters, Clear Blue Technologies, Ontario Centers of Excellence, and Toronto Hydro.

Offered the Solar photovoltaic (PV) Installation Skills Upgrading course for the Electrician Trade in winter 2013 using Solar Roof Simulators.

We also focused on coordinating program development for Centennial's proposed new aerospace campus and have been working in partnership with Bombardier in order to launch the programs in Fall 2013.

Currently developing two, three-year technology programs in aviation to run alongside both of our two-year technician programs. One will be for Avionics Maintenance and the other will be for Aircraft Maintenance. These three year advanced diploma programs will run concurrently with the two-year Avionics and Aviation Maintenance programs to allow for transfer for students from the two-year programs into the three-year programs. Identified preliminary space tool and equipment needs for the first phase of Aerospace programming at our proposed new campus at Downsview.

Submitted an additional new program proposal for Aerospace Manufacturing Engineering Technician/Technology (AMET) with a target implementation date of Fall 2014.

More Great Stories A Recipe for Success

After fifteen years in the Caribbean, Trevor Duncan, a Gold Medal Chef, returned to Canada in December, confident that he would quickly pick up work as an Executive Chef. He sent out more than thirty online job applications – none of which received a response. Frustrated by his own lack of understanding of how to job hunt in the current market, he entered Centennial‟s Employment Ontario program in January 2013.

After a thorough assessment, our Employment Services Coach developed an individualized Action Plan with Trevor. The plan introduced him to current Labour Market Information and job search strategies such as the development of effective and targeted cover letters, resumes and interview techniques. The Centennial coach also contacted the Delta Chelsea Hotel, Trevor‟s number one choice for employment, and learned there was an Executive Chef position available. Trevor was hired following his first interview, thanks to his remarkable skills, talent and perseverance, the Employment Ontario program and Trevor‟s skilled and supportive coach at Centennial College.

Discovering Pathways that Lead to Success

Anand Sami was a new immigrant from the Fiji Islands. He landed Toronto in the winter of 2011. Few months later he found a contract job at ING Direct. After completing his contract, he struggled


12

for months looking for another job. It was particularly hard for Anand as he experienced barriers such as little Canadian experience and no formal education or skills training. Our ES Employment Coach helped him obtain a job training opportunity as a retail associate at Benjamin Moore Paints. During his 12 week paid placement, Anand worked hard to learn the product knowledge and developed his customer service skills while on placement. The owner was impressed with his determination and hard work that he registered Anand in multiple training programs at their corporate training centre. Anad was also given exposure and training in all aspects of the paint retail management business. In November 2012, halfway through his placement, the owner told our ES Coach that he was very happy with Anand. Upon completing his training, Anand was appointed to an Assistant Manager position. Anand also told us that he is very happy with his work at Benjamin Moore and enjoys working with his supervisor and his fellow sales associates. Connect Legal Most Promising Immigrant Entrepreneur Award

Two Centennial College Immigrant Entrepreneur students, Carolina Velez from Colombia and Sanjay Pandrala from India, were jointly presented with the inaugural Connect Legal Most Promising Immigrant Entrepreneur Award on March 6, 2013. Carolina imports an exotic yellow fruit from her home country and Sanjay started a pest control and landscaping business with nothing but a positive attitude and a $350 investment in a bug sprayer. Three of the five finalist immigrant small business owners (including Carolina and Sanjay) are from Centennial‟s Ontario Self-Employment Benefit (OSEB) Program offered by the Centre of Entrepreneurship (COE). All three had received support from Connect Legal, a registered charity founded by Marion Annou, a lawyer and COE trainer. Connect Legal collaborates with Toronto's legal community to provide legal education workshops and free legal services to immigrants who have lived in Canada for less than a decade.

Journalism Student Accepted Into Summer International Reporting Program

Sola DaSilva, a Centennial College journalism student, is accepted into the Institute for Education in International Media (ieiMedia) summer international reporting program in Jerusalem. Sola will join a group of students from the U.S., Australia, Canada and Turkey that will study the history, politics and culture of Israel and learn international reporting skills from two veteran foreign correspondents: Linda Gradstein, a National Public Radio reporter who writes for The Media Line Middle East news service, and Ilene Prusher, a reporter who has covered news in 30 countries for the Christian Science Monitor and now writes for Ha'aretz, Isreal‟s oldest daily newspaper.


13


Be a community leader

Community building and leadership is one of the most important components of Centennial‟s mission, vision and strategic direction -- recognizing that collaborative, transformative leadership is both a privilege and a responsibility. We continue to seek out opportunities to demonstrate our collaborative community leadership through partnerships and network building. The Applied Research and Innovation Centre (ARIC) continues to support the development of communication technologies for Healthcare Management and for Health Research and Promotion using the $2.4 million Innovation Enhancement (IE) Natural Sciences and Engineering Research Council of Canada (NSERC) grant that the College received and in Sustainable Energy Technologies using a second NSERC IE grant of $2.2 million to accelerate industry-college research and development in our community. Our Aboriginal Education Council has developed five new initiatives for consideration in the College‟s strategic planning process: an employment strategy that promotes hiring more Aboriginals at the College, marketing Aboriginal programs and training, an Aboriginal awareness campaign for the College community, a program that focuses on Aboriginal sustainability and independence, and an Aboriginal postsecondary education plan. Centennial continues to work closely with the Aboriginal community to develop and imbed strong Aboriginal components in many of our programs. ARIC is participating in the National Research Council of Canada‟s Industrial Research Assistance Program (NRC-IRAP) through the Digital Technology Adoption Pilot Program (DTAPP). This pilot program assesses and measures the outcomes of digital technology adoption on the productivity of small to medium sized enterprises in our community. In addition, in response to the job action by the elementary school teachers during December and January 2012-13, Resources for Students with Families provided free emergency drop-in child care to Centennial College employees and students affected by the job action.


Goal 1: Optimize outreach and communications to our client communities, working with community partners and stakeholders and implementing best-in-class IT solutions

We continue to work with our partners and stakeholders to conduct needs assessment and market analysis, in order to better understand the types of programs that will meet current and future needs of our community.

Met with the City of Newmarket and Vaughan to explore continuing education offerings based on emerging markets.

Developed a needs assessment framework for part-time programs/courses.

Completed needs assessment for potential online certificates in Natural Healing and Stress Management, and Compliance and Governance.

Launched new programs and initiatives: o Two new Hotel and Resort Programs. o Teaching and Learning in Higher Education (TLHE) for part-time learners. o Financial Fraud in-class training.

Received approval for Teaching English as a Second Language (TESL) Program Modifications.

Modified Financial Planning Program with new partner Canadian Institute of Financial Planning (CIFP).

While we move ahead to develop leading edge programs and plans, we are also aware of the need to continuously assess our internal processes and infrastructure to ensure quality and sustainability. Within this assessment, we reviewed the myCentennial portal with an eye to enhancing functionality, recognized the need to launch appropriate digital signage for the College, and identified the need to create stronger partnerships with other Ontario Colleges.

Hosted the 2nd annual Ontario College Council of Chief Information Officers (OCCCIO) Conference for more than 200 IT staff from across the 24 Ontario Colleges, providing an opportunity for IT staff to present projects and solutions, to network and build relationships with their peers from other colleges, and to enhance collaboration and knowledge sharing across colleges.

Centennial continues to focus on expanding outreach to diverse communities to overcome barriers reduce access and increase success.


14

Increased enrolment of Aboriginal students by nearly 200 percent, with 80 students self-identifying as Aboriginal in 2012-13.

Goal 2: Lead in business management process design, development and execution as service

offering for community stakeholders Centennial has become a recognized leader among colleagues across the post-secondary system. Our finance management, policies, systems and processes are among the strongest in the sector, and we are committed to sharing our knowledge and expertise with our community stakeholders and other colleges. We believe that sharing our expertise is one of the best ways to strengthen the college sector across Canada and to actualize our community leadership responsibilities.

Completed the delivery of four seminars focused on helping colleagues navigate financial procedures and policies:

o Understanding Financial Processes o Hiring Consultants and Drafting Contracts o Tenders, Proposals and Purchasing Policy o On the Go: Travel, Meals and Hospitality

We implemented an innovative Business Continuity Management System to strengthen our internal processes.

Implemented tools, templates and instruments for risk identification, analysis and evaluation, created training and simulation experiences

In addition, Centennial

Adopted, the Aboriginal Postsecondary Education and Training Policy Framework which was shared with all the relevant departments.

Goal 3: Achieve excellence in innovative, responsive community-focused programs Interprofessional Education (IPE) is an important part of Centennial's community building focus. We continue to build infrastructure for IPE and to provide integrated learning experiences, particularly around emergency management and public safety.

Implemented an innovative IPE program which includes: o Integration of IPE into a range of courses and programs. o Faculty cross-teaching in other courses. o Centennial College Aboriginal Outreach Coordinator providing Anishinahbeh Mishomis

Teachings (7 Grandfathers Teachings). o 3 peer mentorship programs (Child Community Studies Foundation program, Practical

Nursing mentorship program and Massage Therapy peer mentoring).

An Interprofessional Health GCELE travelled to Honduras with students from Paramedic, Bridging to University Nursing, Massage Therapy and Practical Nursing programs. The experience included clinic and community health and wellness activities.

Reviewed and documented all IPE events and activities with the intent to develop a process to further integrate IPE competencies into curriculum.

Engaged approximately 300 staff and students in a mock train crash disaster (chemical, biological, radiological and nuclear event).

Hosted a mini disaster event (floor collapse in a mall) with paramedic alumni and students from John Moore‟s University-Liverpool (LJMU) and Centennial.

Building links with industry and community stakeholders not only strengthens the work of the College, but provides important connections and improvements in the communities in which our students and staff work and live. In our role as a community leader and with an eye to equity and social justice, we are working to strengthen our communities‟ resilience through strong partnerships and networks.

Developed a pre-apprenticeship training for women in collaboration with YWCA, for the Electrician: Construction and Maintenance trade, and the Refrigeration and A/C trade – sectors in which women are under-represented.

Students of School of Engineering Technology and Applied Science (SETAS) Biomedical program submitted abstracts to present at the annual Clinical Engineering Society of Ontario (CESO) conference. After an intensive peer review process, a number of students had their abstracts accepted - a major success and an opportunity to showcase student projects to professionals in their chosen field.


15

An Aboriginal Education Council was established.

The Council consists of 7 external members from the community and 7 internal members.

The Council met on April 27, 2012 and November 30, 2012.

During the meetings, the Council came up with 6 initiatives that are incorporated in the Strategic Planning process of the College.

More Great Stories

Sharing Our Teaching and Learning Skills Skills Canada is a national, not-for-profit organization that actively promotes careers in skilled trades and technologies to Canadian youth. The School of Transportation continues to play a key role at the various levels of competition with Skills Canada by supporting more than fifteen professors and support staff to assist with six transportation-related competitions at the Ontario Skills Competition in Waterloo each year. At the national Skills Canada Competition in Edmonton, last year, Centennial provided two technical committee members (who plan and oversee the contests) and four competition judges. Of the twelve Centennial students who competed at the provincial level last year, six were awarded medals. Three of our students went on to compete at the national level and two were awarded medals. Helping Students Balance Family and Studies We understand that balancing studies and family at the same time can be a significant challenge for students. In our continued effort to provide exceptional services for students, the Child and Family Studies Department initiated an interprofessional project that combines the expertise of Early Childhood, Counseling and Hospitality. The collaboration created a workshop to help students during end of semester stress. Thirty-six students attended “Surviving Exams and Family Demands”. This unique workshop provided tips for healthy family-friendly meal preparation and recipes (including a frozen dinner sample to try with their children) and study and stress reduction strategies to balance school and family responsibilities. One of the more unique aspects of the program allows families to borrow a backpack filled with toys and activities to keep children busy during peak study periods.

They shoot, they score! Canada is a hockey nation, and what better way to showcase our enthusiasm for our favourite sport than to build a community ice rink at Morningside Park. The Morningside Park Natural Ice Rink project was first proposed by city councillor Paul Ainslie's Morningside Park Advisory Committee. With our Morningside Campus located adjacent to the park, Centennial College undertook the initiative, working together with the City of Toronto, to make a natural ice rink a reality for the local community. Home Depot Canada generously donated the products and materials. Our rink is "public access," maintained by community volunteers, with the assistance of Centennial staff and students.

Connecting with the Wisdom of our Elders Centennial‟s networking within Aboriginal communities is an incredible success story, and making connections with Elders has been the key. Centennial has been hosting Elder Gatherings since February 2010. Since then, the Elder Office and Friendship Centre was built, and an “Elder-on-Campus” program will launch in Fall 2013. Today our Elder network and our links with Aboriginal organizations are strong, deep and broad, and our relationship with Elders has resulted in an earned respect for Centennial as a comfortable, welcoming and neutral space to gather. This year, the Community Outreach Office responded to a request from local Elders who were seeking a neutral meeting space to host an Elder Summit of First Peoples‟ Elders from the GTA. At this ground breaking meeting, Metis, First Nations, and Inuit Elders were invited to discuss their collective desire to re-establish their traditional role in their communities, provide traditional teachings in the urban setting, and how they can make an impact in their communities with special attention to connection with youth. Centennial was further recognized last fall by the First Nation Community Elders of Toronto who bestowed an eagle feather on our College in recognition of the respectfully traditional manner in which Centennial has engaged the First Peoples through Elders of the Three Nations. With the eagle feather and other Elders‟ gifts of a blanket and a women's rattle, the Elders have begun to build a Medicine Bundle for the College. A Medicine Bundle consists of many sacred items related to the cultural teachings learned from an Elder, and Centennial is uniquely privileged to receive such an honour.

HYPEing our Youth’s Success Centennial‟s award-winning HYPE (Helping Youth Pursue Education) program designed to help youth overcome the economic and social barriers that interfere with their educational attainment had another amazing year. This year‟s program of seven courses offered by four Academic Schools,


16

had134 participants and 128 graduates - an incredible 95.5% graduation rate. Of the graduates, 42 registered for full-time studies at Centennial. To reduce as many barriers as possible to youth participation, HYPE is tuition free to all registered students. In addition, transportation, textbooks, all learning materials, and meals are provided. Since its inception, almost 1000 youth from Toronto's priority neighbourhoods have participated in the program. Of these, 200 registered in full-time studies at Centennial College. This year‟s program was featured in an article in the Toronto Star. The Toronto Star attended graduation and interviewed valedictorian Katrice Penney. “I came into the program nervous and unsure,” said Penney, 22, “but I‟m leaving confident and ready to take the next step.”

Playing for Keeps The School of Communications, Media and Design (SCMD) has brokered a relationship with the Ontario College of Teachers to become a provider of Additional Qualification courses for Technology teachers in Ontario. This will make Centennial the first provider of these emerging new courses in the province. The kidsmediacentre at SCMD has provided market research consulting services to a number of Tier 1 children's content producers and broadcasters including:

TVOkids –Early Childhood Education (ECE) and educational consulting on broadcast and digital properties.

Nickelodeon/Spinmaster - qualitative, formative research with producer Spinmaster on a preschool and early years property set to launch this fall.

Treehousetv.com - usability testing and consulting on the design of the new treehousetv.com website and mobile platform.

Technicolor/Yowza Digital - qualitative exploratory testing for a new children's TV show. We worked with the East York and Progress ECE Lab Schools as well as a Thorncliffe Park childcare centre to assess the appeal and communication of this animation property.

Owlkids - a brand new website and digital strategy thanks to a Federal Economic Development Agency for Southern Ontario (FedDev) grant (ARIC).


17


Help students grow into leaders

We are truly successful when our students and staff become the exceptional leaders that we educate, encourage them to become. To facilitate this, the Program Quality Comprehensive Review Process now requires reviewers to examine and report on how their program‟s curriculum encourages student leadership. The process was established in 2012-13. Twenty-five programs will develop and embed student leadership skills at the curricular level along with other many other of the new skills that contribute to Centennial‟s excellence in quality programming.


Goal 1: Create curricula to foster leaders, with the Leadership Passport as the flagship program Centennial's Leadership Passport is an innovative co-curricular program that develops the leaders of the future among our students and will, in coming years, be accessible by our employees as well. We continue to work to embed leadership competencies in specific, appropriate curricula. Our achievements in 2012-13 included:

Expanded the concept of a Leadership Centre and incorporated it into a new Student Success Centre as part of a broader service depot for all students.

Fully implemented the Leadership Passport.

Created new pathways for acquiring the Global Citizenship and Equity (GCE) category.

Launched the "Leadership Lunch and Learn Series", offering seven sessions over the Fall and Winter semesters to more than 500 students

Held Campus Leadership Day in March 2013 (over 40 students attended).

Hosted a week-long 'Leadershape Conference' for 60 students.

Increased the number of students participating in the Leadership Passport by 200 percent over the previous year with more than 300 students participating

Increased the number of graduates who will receive a “Distinction in Leadership” credential at the June Convocation ceremonies by 30% over last year.

Leadership Passport was acknowledged by the Postsecondary Education Quality Assessment Board (PEQAB) review team, as an important component of Centennial‟s Computer and Communications Networks applied degree program (pending Ministerial approval) which will offer a blend of business and technology, experienced faculty and lab infrastructure.

The Institute for Global Citizenship and Equity supported a total of 8 events with the funding provided under Social Action Fund, events varied from cultural workshops to full day cultural festival and screening of documentary films.

Goal 2: Enrich student learning experience with opportunities for networking and leading initiatives beyond the classroom and labs

Centennial continues to engage students in high profile College events and enterprising community service, recognizing that exposure to new situations and experiences is what creates resilient, innovative leaders.

Hosted the 2nd Annual Technology Fair for more than 1,200 graduating students, highlighting a wide range of student projects and creativity from across the College. Awards were given away at the end of the event to recognize student achievement.

Celebrated numerous awards among our nursing students, including student alumni Diandra Leane and student Margaret-Hope McDermott (Jennifer Award, Registered Nurses Foundation of Ontario), faculty member Roya Haghiri-Vijeh (Ontario Nursing Informatics Group Scholarship), and student Marianne Rowland (Lippincott Williams and Wilkins Book Award).

More Great Stories

Mapping Our City Centennial‟s Applied Research and Innovation Centre (ARIC) funded an applied research project submitted by the School of Hospitality, Tourism and Culture (SHTC) and the Culture and Heritage Institute (CHI), in partnership with Canadian Geographic. The project aims to take inventory of all existing Toronto maps (digital and paper) with the purpose of identifying gaps in local cartography and meeting the need for a geotourism-specific map of Toronto.

Taking on the Canadian International Auto Show Audience In February 2013, Centennial hosted the annual Toronto Automotive Technology Competition at the Canadian International Auto Show. Seventeen two-member teams from Toronto High Schools competed in challenges put together by the School of Transportation faculty and students. The


18

winning high school team went on to represent the Trillium Automobile Dealers Association (TADA) as the only Canadian Team at the National Automotive Technology Competition in New York City in the first week of April. The competition is divided into several sections that include electrical work, engine measurement, engine mechanical, steering, and brakes. Students from Centennial‟s Canadian Tire Modified Apprenticeship program are trained to be Judges for the competition, which provides them with an excellent opportunity to further develop their technical and leadership skills.

Students Produce Web-based Reality Series - ―The Big Race‖ Students from Centennial‟s Corporate Communications and Public Relations program were given an assignment to create a communications plan that showed a link between public transit and social justice. The competition was introduced after the Chair of the School of Communications, Media and Design received a grant, from Centennial‟s Institute for Global Citizenship and Equity in support of finding innovative ways to elevate the conversation on a subject affecting social justice.

The winning submission came from a group of six students who proposed “The Big Race,” a web-based reality series in which three contestants were given a limited amount of money to reach various checkpoints on a 30 km trek around Toronto using public transit only. Students from the film and broadcasting program, a student graphic designer, and Project Fusion (a student group dedicated to bringing about social change) worked on the reality program under the guidance of the school‟s faculty. Each contestant was followed by a camera crew from Centennial‟s film program which documented the challenges of public transit users. The collaborative efforts generated significant benefit for close to 50 students who contributed to the project at various stages of development. The project‟s high profile (extensive coverage in both traditional and social media) means these students have an item on their resumes that is much more recognizable than typical projects pursued in the past. The collaborative and open nature of the enterprise enabled The School of Communications, Media and Design to include as many students as possible. The high profile also generated significant additional promotion of Centennial‟s brand and values in a timely way for the recruitment cycle, as well as enabled Centennial to extend the brand into a forum of city leaders at the Civic Action Forum.

ColombiaExotic-importer of exotic fruits.

Carolina Velez arrived in Canada with a business degree from her native Colombia. She saw an opportunity to leverage the new trading relationship between Colombia and Canada and bring some of her favourite fruits to Canada. Carolina enrolled in the Entrepreneurship Program in the Centre of Entrepreneurship at Centennial. Carolina then formed ColombiaExotic, and became among the first distributors in Ontario of an exotic fruit called yellow pitahaya, and landed Loblaws as her first customer. Caroline also attended a Connect Legal workshop which helped Carolina understand the different forms of business organization. Further volunteer lawyer assistance enabled her to read and negotiate supplier contracts with confidence. This year – she co-won the inaugural Entrepreneur Award for new immigrants to Canada. After just twelve months in business, Carolina expects to import over two tons of yellow pitahaya per week and is quickly expanding her importing to other exotic fruits and even non-perishable items. Carolina believes that Canada is a country of possibilities and anyone can achieve their goals with hard work and perseverance. "Many times big corporations closed the door on me. Instead of feeling defeated I took the entrepreneurial path and now I couldn't go back to being an employee. Coming to Canada and becoming an entrepreneur have been the best decisions I have made in my life so far," says Carolina.


19


Forge many roads to success

We believe that there are many pathways to success, and it is our responsibility and privilege to provide students with as many opportunities as possible to ensure their success from the beginning of their program, through graduation and in the transition to the working world. Centennial continues to expand program offerings to meet the needs of our learners. In September 2012, the School of Engineering Technology and Applied Science (SETAS) welcomed more than 100 domestic students into its new Heating Refrigeration and Air Conditioning Technician and Electrical Engineering Technician programs. In January 2013, the second intake brought in more than 90 additional domestic students to the College. Centennial‟s School of Transportation has embarked on an exciting project with five other colleges (Algonquin, Conestoga, Fanshaw, Mohawk and Niagara) to examine the viability of creating multiple pathways and opportunities for students enrolled in motive power programs. As the lead College, Centennial has coordinated program mapping from the participating group, mapped the motive power programs to the Provincial Automotive Apprenticeship curriculum, and hosted a provincial roundtable meeting to agree collectively on the details. One of the major objectives is to create opportunities for motive power graduates‟ recognition for the first two of the three levels of apprenticeship training. This allows for greater job prospects and provides multiple pathways for mobility through the apprenticeship system, with the end goal of increasing the number of licensed journey persons in the automotive repair industry. In addition, to help students deal with the pressures that come with exams, the Progress Campus Library opened its study halls around the clock for the two weeks leading up to and including the fall 2012 final exams. To take advantage of the extended hours, Library staff partnered with Progress counselors to provide an overall exam support strategy that included stress management workshops, tip sheets on study skills and managing exam anxiety, and – to bring comfort – two therapy dogs. During exam week, many students stopped by the Library Commons to spend some time with Charlie and Azzi, two dogs from Therapeutic Paws Canada.


Goal 1: Deliver programs and services to attract and retain students, encouraging them to successfully fulfill their academic goals

We continue to develop top quality programs and services that increase program choice and availability for students in every department.

The Bachelor of Energy Engineering Systems program was assessed by the Post-secondary Education Quality Assessment Board (PEQAB) on March 19.

Launched two new PS programs (Electrical and HRAC Technicians) providing a significant increase in domestic student numbers (180+ CAAT1 domestic students) in 2012-2013.

Participated in a week long training session at Walkerton Clean Water Center. We have consolidated current retention activities and plan retention management with supporting services and strategies.

Implemented Student Retention Action Plan.

Increased student retention rates by 1 percent for second year students and 1.7 percent for first year students.

Enhanced the retention data tool with demographic indicators.

Centennial strives to design and deliver customized services for specific needs of students.

Hired specialist “transition” advisors to guide targeted applicants through pre/post admissions.

Expanded study/work visa services to accommodate international student growth.

Tracked the number of domestic students using new services such as the new Career Centre.

Developed a bridge semester and an online Writing Centre for underprepared students.

Developed three additional partnerships for degree completion pathways with Ontario universities.

Reviewed policies and procedures related to Recognition of Prior Learning as a component of improving transferability for students.

Centennial recognizes and minimizes college-wide risks under the Accessibility for Ontarians with Disabilities Act (AODA). There are five Standards under the AODA, and a working group for each to ensure compliance with all the accessibility requirements.

Completed Built Environment Standard audit, recommendations are being implemented


20

Developed Information and Communications Standard audit, selection of the auditor is under way

Developed a multi-year accountability plan

Policy and procedures being developed

Flyers, brochures and toolkits being developed to provide increased awareness regarding accessibility in the College.

Goal 2: Create a total quality environment for teaching and learning Centennial is committed to providing new, renovated and repurposed facilities that have a positive impact on enrolment growth, student retention, and program and service delivery.

Began renovations on the Ashtonbee campus including constructing a new library, renovating the existing gym, and adding a fitness area.

Completed the new Culinary Arts Centre featuring three state of the art instructional cooking labs.

Expanded the Progress Student Hub areas on the 1st and 2nd floor of C & D blocks to include a new Assessment Testing Centre, expanded Student Services office, new Student Success Office, Friendship Space and Elders Office, new Applied Research and Innovation Centre (ARIC), relocated Continuing Education (CE) offices and an expanded Centre for Students with Disabilities (CSD) Testing & Counseling office.

Created a new Police Foundations Lab in D block and two new Classrooms in E block.

Created new offices for Office of Development and Alumni Engagement (ODAE), five new 20 seat classrooms and new offices for Facilities and Services in Progress A block atrium.

Installed a second elevator in Progress A block.

Replaced the East York Campus Fire Alarm System to a new two-stage system with voice annunciation in support of the College‟s Emergency Response process.

Installed solar and wind equipment in collaboration with School of Engineering Technology and Applied Science (SETAS) and Applied Research and Innovation Centre (ARIC).

More Great Stories Expanding Paramedicine into the Community

Centennial‟s Paramedic Program will join York Region Emergency Medical Service (EMS) and Rescue, the emergency research unit at St. Michael‟s Hospital to support a new project aiming to expand paramedicine into the community. The one-year pilot project will focus on 500 people with diabetes, chronic obstructive pulmonary disease and congestive heart failure. Advanced health assessment, critical thinking and decision-making skills are required for this expanded health care role. Centennial is currently developing a Paramedic- Community Care post-graduate program to meet future demands.

Centennial Women Find Success in Transportation Pre-Apprencticeship Programs

There was something special about this year‟s graduation ceremony for the Automotive and Truck and Coach Pre-Apprenticeship students. Pre-apprenticeship is a transition step to the trades, preparing students with technical skills, job readiness and occupational training. The program is designed for those individuals who are experiencing barriers to entering the trade. Of this year‟s graduating class, 90% secured jobs with their sponsor employer. But even more remarkably, 10 percent of the graduates were women. Their great love of the trade, their hard work and endless determination demonstrated what true pioneers these women are in an industry that still holds many obstacles for them. Yasmin Piracha took auto shop in her last two years of high school and was always fascinated with cars and motorcycles. Still unsure of a career in the trades, she spent several years in the retail sector never feeling satisfied with her career choice. Yasmin joined the Pre-Apprenticeship class in March of 2012 is now an apprentice at an auto shop in Scarborough. Kelly Kirkpatrick was a corporal in the Army reserve and considered a career as a police officer before deciding to follow in her father‟s footsteps and become a mechanic. Her first few weeks at her job placement were very difficult, apprenticing under an “old school” mechanic who had his reservations if Kelly – „a woman‟ - could handle the work in the shop. She persevered and took on any task thrown her way, thinking she would look for another opportunity at the end of her 12-week placement. However, at the end of her placement, her mentor told her how far she had come and how surprised he was that she caught on so quickly. Kelly now fondly calls him “that grumpy old mechanic” – two learners together, changing their worlds. Renee Montas began her studies in Centennial‟s Social Services program before she met the apprentices at the Ashtonbee Campus. Deciding the mechanical field was the route for her, she asked about the automotive program but soon decided that diesel engines and large trucks seemed much more fun. However, since she is very petite, she thought she would never be able to handle the physical strength aspects of the job. After meeting Josephine Park, a truck and coach instructor,


21

she discovered that size and physical strength were no match for a technically-minded, well-trained brain. Renee graduated with a 3.8 GPA and found a supportive work placement with First Student Canada. Renee‟s hard work was rewarded; she is the highest paid first year Pre-Apprenticeship student to date!

Now We’re Cooking

From design inception to completion, this project was carried out with a vision to create the most up-to-date, functional and visually dynamic Culinary Instruction Labs and teaching spaces for our Students. Working together with The School of Hospitality, Tourism and Culture, the Renovations Team in Facilities and Services provided project and budget management services, and successfully managed a team of architects, consultants and the general contractor on a tight schedule and budget to ensure the completion of the project for the start of the winter semester in January 2013. The project successfully overcame the challenges of renovating within an existing occupied residence building, including keeping teaching kitchens functional and dining labs open to the students and the public, in addition to facing several hidden structural and buried electrical obstacles within the existing facility. The Grand Opening event was held on February 13th and included many distinguished guests and members of the public who joined Centennial to celebrate the success of this vision. The Hub of Our Activity

This year we expanded our already successful Student Hub space on the second floor of Progress, to centralize key student services along the “Student Highway”. We relocated the Bookstore, and Assessment Testing Centre, created the new Career Services Centre and introduced the Student Success Centre, which houses the new Friendship Space and Elder‟s Office. We also added a home for the Applied Research and Innovation Centre. The theme of the original Hub design was carried through the new spaces, lining the corridors with bright and vibrant colours, message boards, and touchdown spaces located between key service area entrances that are more easily identified and accessible.


22


Stand behind our promise to students

We promise students that we will find every opportunity we can to ensure they receive the best student experience possible. This means staying on top of new and emerging technologies and trends to enhance our students‟ experience – both inside and outside the classroom. In 2012 – 2013, we opened our newly renovated Culinary Arts Centre. The Centre boasts two professional kitchens and a bakeshop lab. The renovations themselves are leading edge and eco-friendly, and were decided upon collaboratively by staff, students and friends of the College. In addition to the traditional stoves there are grilles and deep fryers, a combi oven, a wok line, a Tandoori oven, a brick-lined pizza oven, a smoker, baker‟s ovens and magnetic induction cookers – all state-of-the-art equipment found in the best professional kitchens. The Ministry of Training, Colleges and Universities (MTCU) has advised that it will continue to grant funds to support the development of increased pathways for mobility to degree completion opportunities with Ontario universities. This grant has enabled Centennial‟s Centre for Academic Quality to revamp the internal processes for accepting transfer credits and also providing our students with information about opportunities to extend their learning after they complete their college credential. In addition, we are piloting a software application that will enable transcripts to be scanned and accessible on our Banner system. The Centre for Academic Quality continues to support the School-College Work Initiative which provides high school students at-risk of not graduating, with the opportunity to experience the college environment while simultaneously earning both a high school and college credit. The Centre is now working with five school boards and completing nine dual credit courses, with 20 additional classes to be offered in the winter semester that begins in February. This highly successful program model, known as School-within-a-College (SWAC), was piloted at Centennial in 2006. The Postsecondary Education Quality Assessment Board (PEQAB) reviewed Centennial‟s Computer and Communications Networks applied degree program - part of the application for renewal of ministerial consent. The PEQAB team was impressed by the uniqueness of Centennial‟s program, which offers a blend of business and technology, experienced faculty and experiential learning lab infrastructure. The PEQAB team‟s significant observations were that the program included comprehensive coverage of important areas in current practice, making it one of the strongest state-of-the-art technology programs in Ontario. Centennial College and the University of Toronto at Scarborough (UTSC) will soon begin building a fibre optic data link between the Morningside Campus and the nearby UTSC building. The high speed link will be utilized as a backup/redundant link to provide networking services to each institution should its primary data service link be interrupted. The high speed link also represents an innovative joint effort between the two institutions to provide business continuity with virtually no ongoing maintenance costs. The link may also be used for future collaborative projects requiring high speed data exchange. Part of keeping our promise to students is ensuring they have access to the equipment and tools they need for exceptional learning. The Renovations and Special Projects department is working with architects to design computer access touchdown stations along the public corridors on the third floor at Progress Campus. The goal is to provide up to 44 new work stations with power and data where students can access a desktop or use their laptops. Our student satisfaction results in the provincial Key Performance Indicators (KPIs) increased again this year as follows: capstone question “Learning Experience and Program Quality” increased by 0.1% this year and in “Knowledge and Skills” student satisfaction increased by 0.1 % over 2011-12. In addition, ongoing improvement in all areas of student service delivery resulted in an outstanding increase, again this year in student satisfaction in the provincial KPI capstone question “Quality of Facilities and Resources”, which increased by 1.7% over 2011-12 and the capstone question “Quality of Services, increased by 1.7%.


Goal 1: Maximize the quality of the student learning experience and communications with excellent IT and service delivery solutions

We upgraded and expanded the corporate Enterprise Information System (Banner) in order to enhance communications and improve service delivery.


23

Implemented the Banner Relationship Management module successfully including upgrades to several system components such as Student, Human Resources, Finance and Reporting (AISmartR) and the following;

o Systems upgrades for the Academic Resource Planning project o New Ministry reporting requirements – Postsecondary Finance Information System (PFIS),

College Statistical and Enrolment Reporting (CSER)

o Ontario College Application Service (OCAS) Grade Data Warehouse o Ontario Student Assistant Program (OSAP) Modernization Project and the Ontario

Tuition Grant Implementation o Internet bandwidth was increased by a factor of 2.5.

Having made a commitment to students to provide the most optimal learning experience possible, we continue to make improvements to our infrastructures, procedures and processes. We have increased access and facilitated usage of academic software and student informational portals. We continuously strive to upgrade classroom and lab computer equipment across the College and, in keeping with current technology advances, we continue to build new AV infrastructure in classrooms and labs.

Piloted access to 27 common lab applications on laptops and netbooks available for students to borrow from the Libraries. Further expansion will ultimately allow students to use their own mobile devices (Laptop, Mac, iPad/Pod/Phone or Android).

Replaced over 400 computers at Ashtonbee Campus and over 100 MAC computers at East York

Provided 40 laptops to Progress Campus Library capable of running academic software found in general access labs.

Upgraded AV infrastructure in 55 Progress campus/labs to improve teaching/learning experience and meet modern AV standards.

Designed and built special AV infrastructure in 10 School of Transportation labs/machine shops as a response to a unique learning technology requirement; this improvement allowed for real-time video displace of academic activity using mobile devices.

Built four new specialized labs with AV video recording/playback for Police Foundations and Culinary programs.

As much as we strive to improve our infrastructure and administrative processes, we recognize that the core strength of Centennial is in our people. We have continued to improve service delivery with new offerings and proactive human resource allocation.

Initiated new athletics and recreation intramural activities including Golf and Cricket, increasing student participation levels in excess of 15 percent.

Hired a Health and Wellness Coordinator.

Began the development of a Health and Wellness Strategy and a Mental Health Strategy.

Increased staffing during peak periods. Goal 2: Maximize the quality of the student learning experience and teaching with programs

and processes that are assessed by quality assurance standards

Centennial has increased its program quality, infrastructure and reputation with formal audits, review and improvements programs for learning and teaching quality.

Improved Comprehensive Program Quality Review process (CPQRP) and positive Program Quality Assurance Process Audit (PQAPA) - results.

Established teaching standards and increased online resources for faculty through quality improvements to the Centre for Organizational Learning and Teaching (COLT)

Increased professional development for faculty enabled by COLT.

Prepared three more programs for United Nations World Tourism Organization (UNWTO), currently six of the School of Hospitality, Tourism and Culture (SHTC) programs are certified. SHTC actively participated in the United Nations Education, Scientific and Cultural Organization (UNESCO), United Nations Education and Vocation Centre (UNEVOC) network to promote Technical and Vocational Education and Training (TVET) programs.

In order to ensure quality control, we continue to utilize external review processes across our programs and divisions.

Received national Canadian Technology Accreditation Board (CTAB) accreditation for Information and Communication Engineering Technology (ICET) Electronics, Mechanical Engineering Technology - Industrial and Energy Systems Engineering Technician programs.

Granted accreditation for our Advanced Diploma in Environmental Protection Technology was granted Accreditation by the Canadian Environmental Accreditation Commission and Environmental Careers Organization (ECO) Canada.


24

In 2012 - 2013 we committed to setting up International English Language Testing System (IELTS) business practices and marketing Centennial‟s Training and Testing Centre as a quality initiative for student learning. In addition, we consolidated the Centre for Academic English.

Opened IELTS Testing Centre.

Revenue generation exceeded $250,000 for IELTs testing from July to mid-March.

Added 25 new external organizations for proctoring through the Assessment Centre.

Averaged 270 – 300 English Language Learning (ELL) students per semester.

Recruited 361 International learners to ELL program.

Increased number of appointments from 2,125 to 8,141.

Increased number of unique appointments from 592 to 1,491.

Increased number of tutors from 17 to 22. Goal 3: Increase student satisfaction by extending learning to significant out-of-class

experience and inviting feedback for all learning Centennial's Roadmap to Success has been enthusiastically received by students and staff. Our goal is to increase student satisfaction inside and outside of class and ensure we provide the avenues needed to gather actionable feedback. In 2012 - 2013, we committed to fully implementing the Roadmap.

Introduced Banner Communication Management (BCM), a new module that will automate communication processes with prospects and students.

Increased student participation at Orientations, Service Fairs and Transitions related workshops by 70 percent.

Engaged more than 200 student volunteers in various events throughout the school year, building on our efforts to increase participation in on campus events, creating a sense of community and providing opportunities for service learning/volunteerism.

Launched a project with Corporate Planning and Institutional Research to quantify the impact of first semester services and programs on student success.

Transformed the orientation registration using innovative technology - using QR code scanners and electronic registrations to capture student information/data more readily.

Hosted two industry events through the department of Information and Communication Engineering Technology (ICET) to connect students with leaders in software development and networking. Vice President from Microsoft Corporation and Director of Strategic Initiatives from Cisco were key note speakers at the events which were attended by over 200 students.

Held a Microsoft sponsored and SETAS/ICET student-led event, WOWZAPP (an application development student competition).

Goal 4: Lead process improvement in core management operations

Among the processes and procedures that we committed to improving are the methods by which internal and external clients pay for services. We have moved ahead with new systems to improve and streamline our financial operations. We also integrated back-end processes for seamless service delivery to students.

Implemented Electronic Funds Transfer (EFT) vendor payments and converting many of our vendors to date. All employee expenses are now processed by EFT.

Implemented online debit in early February providing students with an additional payment option on the web which helped to reduce line ups at the front counter.

Upgraded Evisions software in the Fall and work has begun to revise the template for purchase orders and invoicing.

Established new OSAP direct deposit process which resulted in drastic reduction in line-ups and appointments and a seven percent increase in KPI student satisfaction in this area.

Introduced new debit card payment option which reduced line-ups for cash payments.

Developed new communications to potential grads identifying any impediments to graduation. This resulted in increased attendance to Grad Week and increased contacts to Records Office and Schools for follow-up.

Increased KPI student satisfaction results for “services” by almost three percent. More Great Stories

Healthy Bodies that Sustain Healthy Minds Engaging in athletics and recreational activity can benefit students in many ways including improved physical and mental health, feelings of well-being and happiness, heightened self-esteem and self-confidence, stress reduction, and the development of positive relationships with peers. There is a strong co-relation between recreational activity and student success and satisfaction, and this was demonstrated once again at our 46th Athletic Awards Banquet recognizing athletes for


25

their achievements in 2011-12. In addition to athletic awards, it is notable that this year new awards recognized athletes who also had outstanding academic success. And the future is bright, as awards went to two athletes with a GPA of 4.0, and another 27 athletes were acknowledged who had GPAs of 3.5 and higher. And, the Men‟s Soccer Team received the award for the team with the highest combined GPA: 3.2. Peer Tutoring and Mentoring for Athletes is now an embedded, service provided by the Athletics and Recreation Department.

Inclusivity Key Understanding and Harmony Culminating a vision that began four years ago, in a traditional Aboriginal ceremony on February 12, 2013 members of the Aboriginal Education Steering Committee and the Centennial Elders Panel, along with representatives of many student groups, the Centennial College Friendship Space at the Progress Campus was officially opened. This unique concept in student engagement was envisioned by our Elders as a space that is inclusive of all peoples and cultures yet provides a safe and welcoming space for students who may identify with any number of groups such as Aboriginal, women in non- traditional careers, lesbian, gay, bisexual, trans and queer-positive individuals, and students with disabilities.

The Friendship Space Commemorative Plaque reads: “A space of welcoming to all who visit it in good faith and honour; A space connected to and sharing in the universal energy of all creation; A space to belong, be appreciated, and be heard; A space for being on campus, out of the rush and demands of College life; A space to gather in harmony and respect of each other’s gifts, which opens the mind to learning about all peoples and cultures; A space for quiet friendship, or personal reflection; A space creating a circle for groups to gather in peace and collaboration; A space to help those facing challenges in finding their way as members of the College community; A space envisioned by the Elders of the First Peoples and created by Centennial College.”


26


Be one of Canada’s best employers

We strive to be at the forefront of good management, smart stewardship and learning for all, in all of our goals and commitments, and few are more important than ensuring our staff are supported and encouraged to grow - both professionally and personally. Being one of Canada‟s leading employers is an important measure by which we can determine our success at recruiting and retaining exceptional employees who collaborate well as part of the Centennial team, share our vision for the College, and most importantly, recognizing the role they play in educating and nurturing our future leaders. The first Coaching Skills for College Administrators Program was completed in 2012 - 2013. The Centre for Organizational Learning and Teaching (COLT) is in the process of developing a formal evaluation that will allow them to gather actionable feedback from all participants. Administrators will be invited to participate in the program again in fall 2013. The new compliance-training requirement under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) took effect January 1, 2013. All large designated public sector organizations are required to comply with the Act. The Centre for Organizational Learning and Teaching (COLT) has trained 305 educators in eight face-to-face sessions and will create alternative modes of delivery to ensure all educators at the College receive the required training. This training will also be delivered in COLT's New Faculty Orientation and New Contract Orientation Program. Everyone has strengths which are a unique combination of talent, knowledge, and skill. These are the innate traits and abilities people use in their daily lives to complete their work, to relate with others, and to achieve their goals. In 2012 - 2013, the Centre for Organizational Learning and Teaching (COLT) launched a new five-module program designed for all College employees. This program is designed to help participants chart their developmental journey through the use of an ePortfolio. Employees will have the opportunity to create an individual learning plan which supports the identification and assessment of individual talents, reflecting on those talents, and mapping the possibilities of future goals for institutional career growth and personal growth potential. The Centre for Organizational Learning and Teaching (COLT) has introduced a new series of customer service trainings designed in response to the College's Ten Service Promises created by Student Community and Engagement. The Ten Service Promises are statements of commitments to our students. COLT delivered the first module, entitled Respectful Experiences, to more than 140 employees during a professional development day in December 2012. To ensure the personal safety of those on campus, we have introduced a new policy designed to provide staff, students and visitors with a clean, safe and inviting place to work, teach and study. The policy includes restricting smoking to clearly defined smoking areas at each campus and provides for increased monitoring and enforcement.


Goal 1: Motivate staff to excel as professionals We continue to promote professional development and career pathways through training, special assignments and opportunities for leadership and decision-making.

Signed six new international agreements signed for faculty exchanges and research with 12 faculty engaged.

Promoted applied research and industry partnerships in all capstone project courses.

Developed training, support and recognition strategies for project staff in leadership roles.

Launched interactive web site for access to professional development, learning and career advancement opportunities.

Engaged employees in improving service delivery and management processes with college-wide impact.

Goal 2: Lead with best practices in Human Resource management We recognize that employees require both formal and informal methods through which they can provide feedback or an opinion on the issues that concern them, and we are finding positive ways to have these conversations (i.e. the Aeon Hewitt Employee Engagement Survey). At the same time, we have developed an on-the-spot reward and recognition program for use by managers and as a peer-to-peer recognition vehicle.

Trained all senior managers to conduct crucial conversations.


27

All staff will have a personal development plan in place over the next two years.

Increased employee participation in the Aeon Hewitt Employee Engagement Survey by 100 respondents (12.6 percent increase). Overall engagement increased to 68% (a 4% increase year over year) 68%.

Communicated results of the employee engagement survey to all employees during the Fall and Winter semesters.

Conducted Manager training on the value of employee recognition.

Goal 3: Create the infrastructure to increase employee satisfaction in policies, processes, management openness and transparency and working environment

We believe that the safety and security of our employees is of utmost importance to support the smooth running of the College. As a result, we have implemented an Emergency Preparedness Plan and efficient security records management and dispatch system.

Replaced twenty-year-old East York CCC fire alarm system with a two-stage fire alarm system with emergency voice communications, preprogrammed emergency messages and exterior speakers.

Upgraded Progress Campus Fire Alarm Systems to include emergency strobes to make it easier and more efficient for emergency services response vehicles.

Conducted lockdown drills at each campus in the first month of the Fall and Winter semesters. Participation continues to be at the 85-90% ranges

Completed Business Continuity Plan (BCP), Campus Disaster Recovery Plans in consultation with Corporate Planning and Institutional Research.

In keeping with our commitment to being a model employer, we recognize the importance of implementing new technologies as they are introduced. In 2012 - 2013, this included the implementation of a new telecommunications infrastructure.

Replaced the de-supported corporate voicemail system (Octel) with fully supported Avaya Aura Messaging (AAM) system.

As part of its commitment to equity, Centennial College did a review of College processes in order to identify and remove barriers. This initiative was organized into three sections: data collection, analysis of policies, procedures and practices for systems review and college-wide equity plan.

Completed systems review and report.

Created and implemented Equity Plans in all Schools.

More Great Stories

Our Employees Want to Share Their Ideas

Centennial‟s Employment Engagement survey saw more than 950 employees choosing to participate (a 12.6 percent increase in participation from our 2010 survey). The level of engagement across the College increased to 64 percent, a four percent increase over the past two years. The results of the survey are being used to inform our management work-plan for 2013 and beyond. We are creating a work environment that provides greater opportunities for formal feedback and career development advice for all employees. The College will invest in additional time and resources to support managers, helping them improve their coaching skills and their ability to support employees in reaching their work and career goals.


28

INSPIRING SUCCESS STORIES- Commitment 8 Build the bottom line

We continue to grow our enrolment and develop innovative programs for our learners in order to meet social inclusion and economic prosperity imperatives. Centennial exceeded total postsecondary enrolment targets for 2012-13 by 1.4 percent, an increase of 1.7 percent over last year. The total International full-time enrolment increased by 2.7 percent over last year and was higher than budget by 2.1 percent. Second Career enrolments surpassed our budget projections by 31.7 percent, and Joint Program enrolments exceeded budget projections by 6.0 percent, representing a 6.1 percent increase over last year. Diversity of International Students Country % of International

Registrations 2011-2012 % of International Registrations 2012-2013

Difference

India 60% 53% decrease 7%

China 22% 26% increase 4%

Other Regions 18% 21% increase 3%

International Business Development is now using Salesforce, a customer relationship management software tool, to gather information about sales pipeline and forecasting, territory reporting, data access, reports and dashboards from our remote offices. An immediate benefit seen by users is the single source of information and documents. Salesforce has created a collaborative environment for our virtual workforce to discuss opportunities and accounts and to eliminate many manual business processes. Its robust functionality has allowed International Business Development to provide more transparency, increase efficiencies, and increase revenue generation capacity.

The Finance team has spent considerable time reviewing the student collections process with a goal to improve the College‟s ability to collect tuition fees and enhance services to students at the same time. For example, they are working with Enrolment Services to find ways of ensuring students withdraw from courses officially to ensure they are eligible for refunds.

Our overall record of success in sound fiscal management, a surplus budget and the adoption of effective resource management and technology strategies, helped us to increase efficiencies, reduce costs and maintain high quality standards, which resulted in a $8.9M surplus in 2012-13 compared to a budgeted surplus of $5.1M. Through visionary governance, leadership and dedication across the College this will result in the approval of an additional 35 hires in 2013-14 budget (20 new full time faculty, 8 support staff, 7 administrators) and to invest in capital and space commitments of $55.4 million, including renovations at Ashtonbee Campus.


Goal 1: Generate new revenue streams in domestic and international markets We continue to seek enrolment revenue by introducing new incentives in training and student scholarships and bursaries.

Fiscal year ended with a budget surplus $8.9 million versus a budget of $5.1 million

Grew Endowment fund to $17.4 million, achieved a 17 percent increase in the endowment and general scholarship commitments, without Ontario Trust for Student Support (OTSS) matching funding through the provincial government.

Launched Automotive Training/product in Vietnam, Australia, South Africa.

Graduated seven students from Monarch school in India - Hotel Administration International.

Completed three student Jin Su Province Agreement.

Replaced Beijing Auto Pathway with LNCC agreement.

Signed 12 new MOUs from seven countries including Canada.

Welcomed 50 international students from our partner schools in 2012

Built on the newly approved NSERC five-year research projects ($2M+) in renewable energy, including industry-college partnerships for research and development in:

o Hybrid Solar/Wind Street Lamp o Solar Thermal System o Fuel Cells o Solar Panel Manufacturing / Quality Assurance


29

Completed FedDev research ($300K+) projects with AG Simpson and Seamless Security industry partners.

Secured over $500,000 in new applied research projects in collaboration with Applied Research and Innovation Centre (ARIC). Projects span important areas including biomedical engineering and software application development.

Achieved new research and developments grants revenue for government sponsored applied research projects.

We reviewed the results of our Strategic Enrolment Management (SEM) strategies and continue to revise and revitalize our plan accordingly.

Embedded major SEM plan elements into operations.

Pilot of the Advising Model and Early Warning Strategy completed and implementation planned.

Goal 2: Generate additional revenue by launching a multi-year fundraising campaign and capturing international markets

We have developed a 10-year fundraising campaign plan to promote our global importance to education and build sustainable revenue for scholarships and capital projects. We have also activated alumni relations in key international markets, recognizing that our alumni are often working in diverse parts of the world and have built networks and communities that will support the work of the College.

Case Statement and plan completed.

Initiated campaign activity (with full launch planned for Q3 of 2013/2014 fiscal year.)

Project underway to establish an alumni chapter in China, working with CIC and Alumni office. Beijing office contacting local alumni and working with CIC on Alumni events.

Goal 3: Reduce operating costs with increased efficiencies in IT solutions, processes and

business management

Centennial continues to reduce costs while initiating improvement plans. At a time when fiscal restraint is more important than ever, the College is making changes that will streamline operations while maintaining our high level of service and program excellence.

Developed online portal for purchasing. Enabling staff to make small dollar purchases with after-the-fact approval has allowed the institution to respond more quickly to needs.

Developed and piloted a new Sharepoint site for Finance where we can centrally store, report and approval all budgetary items.

Developed a new signing authority process where all pertinent information can be entered into a webform which is electronically submitted directly to our Sharepoint site to establish signing authority.

Updated employee computer purchase plan policy which allows employees to purchase computers, software and peripherals through the plan for home use and opens the program up to the purchase of tablets and netbooks.

We recognize the need for new technologies, and continue to embrace these new ideas while simultaneously reducing costs using IT solutions.

Installed the University Toronto Scarborough Campus (UTSC) Fibre backup link and connectivity has been established.

Created and piloted an enhanced IT project prioritization process aligned with the Strategic Technology Plan.


30


Tell a great story

Centennial continues to excel in telling our story, and we know that we have many new stories to share about our students, our work, and our people as we accelerate our contribution to leading the conversation – locally and globally. We are committed to sharing our stories with the world, particularly in ways where others can learn from our example, our lessons learned, and be inspired to excellence in their own endeavours. In summer 2012, we launched one of our most progressive ad campaigns "Bringing learning to life." The concept of the campaign demonstrates that Centennial offers students a multi-dimensional learning experience that will lead to a future full of real-world possibilities. The campaign utilized four print ads, with each advertisement featuring a three dimensional model emerging from a stack of textbooks. Each of these models are representative of one of Centennial's programs: airplane technician, accounting, Signature Learning Experience, and commercial bakery. The ad campaign also included two television commercials that use a layered photography method that takes the viewer from classroom to practical study to the real world. The television portion of the campaign ran on CTV Toronto, Sportsnet, Global Television, CityTV and OMNI 1 and 2 , as well as on screens in select movie theatres in the east end of Toronto, Ajax, Markham and Richmond Hill from June 2012 until mid-March 2013. The print portion of the campaign appeared in the interior of buses and the light rail transit servicing the eastern part of Toronto during the same time period. Posters also appeared in 20 "feeder" high schools in the Greater Toronto Areas and print ads ran Metro, the free daily commuter newspaper. The campaign has proved to be a great success. Because of our strong understanding and promotion of global stewardship, Centennial staff and students are engaged in fundraising in a number of ways. For example, the 2012 Centennial College United Way Employee Workplace Campaign raised $80,000 for the United Way. Payroll deductions accounted for most of the funds raised, and various special events raised $4,968. This year's campaign took a new, innovative direction with UnitedWay@Work, which replaced paper payroll deduction forms with personalized web pages that let employees make their pledge on a secure server. UnitedWay@Work also provided the College with up-to-the-minute reports on the campaign‟s progress. Staff clearly welcomed the simpler, more efficient and confidential method of donating to the United Way. This year, 155 employees donated to our campaign through biweekly payroll deductions, a 48 percent increase in participation compared to the 2011 campaign.

Highlights 2012 - 2013 Goal 1: Captivate a global audience with our Vision to transform lives and communities

through learning We continue to build awareness of the Centennial College Brand and reputation through our students, our staff and various campaigns and media plans. We have a compelling story, and we believe the world needs to know what we have achieved and how we are changing the world.

Launched Learning to Life advertising campaign.

Launched Media plan with extensive reach and frequency within GTA.

Reached target audience by optimizing resources.

International education is an important part of our Strategic Plan. We continue to build recognition to strengthen our brand internationally.

Reached number one for Student Partners Program (SPP) in India and China.

International Department‟s Director appointed President for International Consortium for Education and Economic Development (ICEED)

Developed additional strategic memberships in international associations and organizations

Submitted four articles to StudyinCanada.com.

The Global Citizen Digest and the Journal of Global Citizenship and Equity Education (JGCEE) are publications produced by the Institute for Global Citizenship and Equity through which we tell Centennial‟s success stories in creating global citizens.

Published 3 issues of the Global Citizen Digest: Biodiversity, Gender and Development; Cultural Narratives, Peace and Security

Published 2 issues of the JGCEE (a peer reviewed online journal)

In addition, every year the Institute for Global Citizenship and Equity organizes an international conference called Engaging Hearts and Minds Conference. The Conference is attended by people from different countries coming from various backgrounds.


31

The Institute for Global Citizenship and Equity and the Library collaborated to organize a number of events:

Holocaust Education Week held November 1-8, 2012 with theme of Culture of Memory.

Human Library held on February 15-16, 2013.

Goal 2: Promote and enhance the Centennial brand We enhanced Centennial College's digital footprint to increase brand awareness.

Implemented a multiplatform Digital Plan.

Review of new content management system in progress.

Adopted Social Media Platforms that allow the college to share media such as articles, stories, quotes, videos, and photos which can be shared by others.

Introduced text messaging alert system for critical messaging, news and updates.

We continue to acknowledge our gratitude for those who support Centennial financially and through networking. As we move forward, we will continue to develop and enhance our donor recognition system and stewardship vehicles.

Introduced Donor Recognition Wall.

Conducted two feasibility studies for the capital developments for Ashtonbee and a future project on the Progress campus.

More Great Stories

Engaging Future Students Early

The Ontario College Information Fair (OCIF) at the Direct Energy Centre saw 8000+ high school students and parents visit a variety of booths hosted by GTA Colleges and other Ontario colleges, allowing high school students an early glimpse of college choices for fall 2013. On his OCIF blog, Ken Steele of Academica praised Centennial for all the interactive displays we hosted at our booth. Almost 5,000 students visited the Centennial display booth and were greeted by college staff, faculty, and Chairs and Deans from all Centennial Schools. Centennial‟s “Photo Booths” were a hit again this year, attracting long lines of students who wanted to capture the day with fun photos with their classmates and friends. Students loved the photo frames, which promoted Centennial, as well as the opportunity to spin a prize wheel for the chance to win some great Centennial swag. Our Global Footprint is Like No Other Our Global Citizenship and Equity Learning Experiences (GCELEs) are a branding opportunity all to themselves, demonstrating the incredible depth and breadth of the Centennial experience, and showcasing the impact we are having on the world. In 2012 – 2013, we led the following GCELEs with teams of students and staff:

Ottawa (United Nations): Students participated in the “Model United Nations Experience” in Ottawa in collaboration with the Canadian International Model United Nations. Students will dialogue and debate on pressing international issues and present innovative solutions to them.

Honduras (Health Care): Seven students worked alongside Clinica Esperanza to help support their health promotora program. This program aims to empower communities in order to prevent unnecessary morbidities through increased access to services and reducing risk factors through knowledge of health services available.

Jamaica (Empowering Girls): Six students travelled to Kingston, Jamaica to collaborate with the M & N Foundation on a project that connects Centennial students with students in postsecondary institutions in Jamaica to develop and deliver a Girl‟s Leadership Empowerment Program for high school students in underserved communities.

Arizona/Mexico (Community Development): Eight students travelled to Arizona and Mexico to collaborate with border communities in Tucson, Arizona and in Agua Preita, Mexico with the Me to We organization. The project seeks to help the communities develop leadership skills and recognize their own power to evoke change through advocacy and community development.

Walpole Island, Ontario (Aboriginal Empowerment): Five students took part in an empowerment and training program for those who did not complete highschool and single mothers. This project aims to empower young women on the island through activities.

Kenya (Community Development): Seven students travelled to Kenya to live, work and collaborate with the Maasai and Kipsigi communities in four main areas: improve access to clean drinking water, education, healthcare and alternative income projects.

Ghana (Education for Orphans): Eight students worked collaboratively with Ghana community organizations that cater to and educate orphans and street children of Accra. Projects of this GCELE include constructing an additional classroom and providing education and vocation training to 50 orphans and street children.


32

Cuba (Permaculture): Nine students explored permaculture vision and practice as a pathway to socially equitable and ecologically sustainable food security for underserved communities in Cuba.

Dominican Republic (Ecotourism and Community Development): Eight students focused on community development through ecotourism in the Dominican Republic by collaborating on a four-year industrial development project in the province of Puerto Plata.

Ghana (Early Childhood Education): Seven students and faculty contributed to the implementation of a national ECE policy starting with the provision of training support to the National Nursery Teachers' Training Centre in Ghana.

Jamaica (Library Construction and Youth Training): Eight students assisted in the completion of a library building and providing training and education opportunities for youth.

Telling our Story and Celebrating our People 2013 President’s Spirit Award Winners The President‟s Spirit Awards are presented to members of our college community whose actions illustrate the intent of Gandhi's words - "Be the change you wish to see in the world…”. The awards recognize an outstanding commitment to students or examples of community-building that inspire others. Award recipients included: Individual Award Winners Caroline Mbuthia Christine White-Garcia Dale Thorington Joan Store Josephine Park Malcolm Kelly Patrick Kelly Preeti Sharma Violet Kiriakos Virginia Macchiavello

Morningside Ice Rink Project Francis Lapointe Michael Gauthier Strong Girls Strong Women Elissa Bhanpersaud Verona Barclay Anthony Bertin Gosha Trzaski Janna Erichsen Christine Haesler Jennifer Hann Kristi Harrison Melanie Holmes Lynda Kosowan Laurie Malabar Varsha Patel Yasmin Razack Cathy Schlender Marilyn Scott Olivia Scobie Lynnea Strathdee Student Financial Services Scholarship/Bursary Team Nadine Stora Allana Williams Henry Wang School of Advancement: Dorset Park Rosina Agyepong Vincent Altez Laurina Aranha Biljana Bruce Cheryl Butler Amanda Clare Holly Drover Paula Green Mark Johnson Jill McDonald Linda Neil Jenna Ritchie Mina Wong 10-10-10 Project Maija Saari Donna Lindell Nate Horowitz

Extended Family Award Winners Ian Barnett Michael Kaufmann Ravisangar Apputhurai

Team Award Winners AVAYA Implementation Team Leslie Levere Ken Klucha Grace Vona Mike Mikolay Rene Chakraborty Jack Vaz Josh Burstyn Cheryl Shipley Bev Shugg-Barbeito Damian Jeganathan Finance Sharepoint Development Team Uma Jeyanthakumar Jing Tian Isaac Salameh John Bertie Lubna Saleem Tony Samlal Graphic Design Team Lorine Critch Sharon Lewis Marketing and Communications: Student Services Project Prafulla Prabhu Bruce Williams Marcus Haddad Patricia Delle Monache


33

2012 Annual George Wicken Awards The College awarded its annual Wicken Awards at a dinner and awards event on November 14. Patricia Mazzotta, School of Community and Health Studies (SCHS), received the 2012 George Wicken Award for Teaching Excellence. Patricia has been with the SCHS for five years. Her students describe her as an extraordinary teacher who uses her professional expertise and passion to teach and inspire her students. The recipient of this year's Diane Fagel Award in Support of Teaching and Learning is Sheila Attwala, Student Life Enhancement, Student Relations Office. This Award is presented each year to a Centennial College support staff who has contributed to learning and teaching. Sheila, who has been with Centennial for 25 years, demonstrates an ongoing dedication and commitment to faculty and students. The third award handed out that evening was the Student Achievement Award, which the School of Advancement presents each year to an English student. The nominations are submitted by Centennial College English teachers who must demonstrate their student meets the following criteria: 1) Academic achievement (defined by more than high grades), 2) Classroom participation, and 3) Demonstrated regard for the value of knowledge and education. The judges review each nomination plus two writing samples from the nominees. This year‟s recipient was Amber Kiran. Learning-Centred College Award Winners 2013 The inaugural Learning-Centred College Awards recognizes outstanding, collaborative and innovative projects, initiatives, or models created and implemented by Centennial employees that support and contribute to student or employee learning. Award recipients included: Crime Prevention Through Environmental Design: Model Creation Exercise Philip Semple The Adaptive Collaborative Learning Experience -10.10.10 & The Big Race Gabriel Bedard Nate Horowitz Donna Lindell Maija Saari Barry Waite Students: Nadine Bukhman Meaghan Savage Business Capstone Project Anthony Bertin Liz Clarke Michael Vourakes Fred Winegust Students: Samavia Asif Pran Karmakar Ghauthamy Sriskantharajah Electrical Metering: Real Time Operating System Tyrone Gangoo Ken Lee Mike Lloyd Bruce Rae Nick Vendetti Strategic Planning and Implementation of the Emergency Management Plan Matt Little John Sinclair Ginette Soulieres

Leadership Passport Samira Amin Darryl Creeden Christine Haesler Mark Hastings Jennifer Leith Cliff Mark Lianne Newman Kevin Rajpaulsingh Craig Stephenson Making Culture Matter Symposium Stephanie Carrillo Shelley Crawford Student: Jason Voulgaris Mindful Medics Lorraine Gilks Wendy McGillis Students: Rachel Hood Meghan Moreau Sarah Murphy Sheryl Parsons Kevin Sam Alecks Walner Progress Student Hub & Student Highway Renovations Adam Crabe Sandi Dang Tyrone Gangoo Mark Simpson Fidelis Tagsa Nick Vendetti Jelena Vulovic-Basic

Board of Governors’ Awards of Excellence

The Board of Governors‟ Awards of Excellence are presented each year to honour current staff and

student achievement at Centennial whose contributions merit recognition from the Board of

Governors. The recipients this year included: Scherry George (Distinguished Administrative

Employee), Matt McInnis (Distinguished Academic Employee), and Elissa Bhanpersaud (Student

Leadership).


34

Centennial College Council Report: Annual Report The Centennial College Council provides expert advice and guidance to our President through the office of our Vice-President Academic and Chief Learning Officer (VPA/CLO) to work collaboratively to support Centennial in achieving its goals. It is an open forum to the College Community. Council meets on the last Monday of each month during the academic year (September to May). Council‟s business conducted during the past academic year (September 2011-May 2012) includes approval of: • 14 New program proposals with various levels of credentials (certificates, diploma, advanced

diploma and graduate certificates); • 12 Program modifications as a result of our five year cyclical comprehensive review • 18 Comprehensive Program Quality review action plans • 3 Policy approvals • 13 information items Other items/business that were brought to Council for the purposes of information, consultation and/or discussions included: • International Division Presentation – Student Recruitment, Services Provided, etc, Academic

Freedom, and Program Quality Review Process Guidelines – Revisions


35

Financial Performance

The college has closed the year Mar 31-2013 with a surplus of $8.9 million, compared to last year

surplus of $12.1 million.

The total revenue increased by $ 4.0 million (1.8%) compared to FY2011-12 revenue of $227.3 million.

The total expenditure for the current year is $218.5 million, represents an increase of $7.3 million

(3.5%) compared to the previous year total expenses of $211.2 million.

The consolidated Financial Statements and Supplementary Schedules for the fiscal year 2012-13 are available:

http://www.centennialcollege.ca/publications

THE CENTENNIAL COLLEGE OF APPLIED

ARTS AND TECHNOLOGY

Statement of OperationsYear Ended March 31, 2013

2013 2012

Unaudited

REVENUE

Grants and reimbursements (schedule 1) 79,821,865$ 83,131,842$ Enrolment revenues 110,254,256 104,487,899 Contract training 6,482,240 7,324,138 Restricted contributions recognized as revenue (Note 14) 3,961,075 3,848,883 Amortization of deferred capital contributions (Note 15, 16) 6,757,565 5,677,590 Other income 13,409,799 11,838,968 Ancillary operations (schedule 2) 6,655,970 7,007,995

227,342,770 223,317,315

EXPENDITURE

Salaries and benefits 140,843,273 135,910,748 Operating expenditures 42,913,873 42,335,839 Plant and property expenditures 11,531,658 10,773,676 Amortization of capital assets (Note 9) 15,351,357 13,853,181 Bursaries and scholarships 3,961,075 3,848,883 Ancillary operations (schedule 2) 3,865,709 4,446,254

218,466,945 211,168,581

8,875,825$ 12,148,734$

EXCESS OF REVENUES OVER EXPENDITURES

FOR THE YEAR

http://www.centennialcollege.ca/publications


36

Appendix

Multi-Year Accountability Agreement Report

Centennial will submit its MYAA Report back by the end of September 2013.


37

Audited Financial Statements

The audited financial statements are attached separately.


38

Key Performance Indicators (KPI) Performance Report

2012-13

STUDENT AND GRADUATE SUCCESS Employer Satisfaction 94.1%

Student Satisfaction Rate 72.7%

Graduate Satisfaction Rate 76.9%

Graduate Employment Rate 74.3%

Graduation Rate 63.1%

Employer Satisfaction

For the tenth consecutive year, more than 90% of employers indicated they were “satisfied” or

“very satisfied” with our graduates. With a 94.1% employer satisfaction rating in 2012/13,

Centennial‟s graduates continue to be one of the best investments for employers.

Student Satisfaction

The proportion of students who indicated that they were “satisfied” or “very satisfied” with their

experiences at Centennial increased by about 1% to 72.7%. Within the Student Satisfaction survey,

two of the capstone questions saw statistically significant increases. Outstanding new facilities and

services contributed to increases in “Quality of Facilities/Resources” and “Quality of Services” by

1.7% to 66.0% and 63.4%, respectively. Of particular note is the unprecedented 7% increase in

satisfaction with Student Financial Assistance. New electronic services launched last fall virtually

ended line-ups and significantly streamlined the process. We have made a name for ourselves

among Ontario colleges by implementing MTCU‟s new OSAP electronic processes as well as

launching our own Banner Student Aid, giving electronic access and fund disbursements to our

most financial vulnerable students.

Excellent learning and classroom experiences are recognized by our students‟ satisfaction with

“Knowledge and Skills” and “Learning Experiences – Program Quality”, both edging higher than

last year to 84.8% and 76.5%, respectively.

This year, Centennial participated in the Apprenticeship Student Satisfaction pilot project, involving

three School of Transportation programs. Student satisfaction with “Knowledge and Skills” is

94.8% and satisfaction with “Learning Experiences – Program Quality” is 86.5%. The satisfaction

score for “Quality of Facilities/Resources” is 64.6% and for “Quality of Services” is 57.3%, which may

be due to disruption caused by campus renovation activity. The overall Apprenticeship student

satisfaction score is 75.8%.

Graduate Satisfaction

Our graduate satisfaction rate increased by 1.1% to 76.9%.

Graduate Employment

The percentage of Centennial graduates employed within six months of graduation increased by

1.5% to 74.3%. Relevant experience, enhanced connections with business and industry, and ongoing

revitalization of student employment and co-op education services may all have had an impact on

these scores.

Graduation Rate

Student retention and engagement strategies inside and outside the classroom helped Centennial‟s

overall Graduation Rate to grow again this year by 1.8% to 63.1%, with the greatest gains in the

advanced diploma programs (+2.7%).


39

Summary of Advertising and Marketing Complaints

Nature of

Complaint Date Received

How

Resolved/addressed

Date Resolution

Communicated to

Student

# of working

days to resolve

NIL NIL NIL NIL NIL

NIL NIL NIL NIL NIL

Total number of complaints: NIL

Average number of working days to resolution: NIL


40

Board of Governors

External Board Members Member Since Term expire date

David Sloan, Chair 2007 2013

Kay Blair, Vice Chair 2009 2015

Robin Cardozo 2009 2015

Juan Carranza 2008 2014

David Garner 2007 2013

Garth Jackson 2008 2014

James Norrie 2007 2013

Angela Quattrocchi 2010 2016

Charlie Regan 2012 2015

Hilary Short 2010 2016

Gail Smyth 2012 2015

Gretta Vosper 2012 2015

John Wabb 2007 2013

Internal Board Members Member Since Term expire date

Ann Buller, President 2004 2014

John Curtis, Admin 2012 2015

Jay Patel, Student 2012 2013

David Pearce, Support 2011 2014

Debra Warren, Faculty 2008 2014

centennial college annual report · centennial college annual report 2012-2013 3 our mission and...

Documents