certified park and recreation professional
DESCRIPTION
Certified Park and Recreation Professional. Original Presentation developed by Mike Selep & Matt Barber. Updated with IPRAs permission by Nikki Ginger, Professional Development Manager. CPRP Study Session Part I: The Examination. Michael Selep, CPRP, MPS Professional Services Director - PowerPoint PPT PresentationTRANSCRIPT
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Certified Park and Certified Park and Recreation ProfessionalRecreation Professional
Original Presentation developed by Mike Selep & Matt Barber. Updated with IPRAs permission by Nikki Ginger, Professional Development Manager
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CPRP Study SessionCPRP Study SessionPart I: The ExaminationPart I: The Examination
Michael Selep, CPRP, MPSProfessional Services DirectorIPRA
Lisa Pesavento, PHD, CPRPRetired Professor & Interim Dean, Chicago State University
Matthew Barber, CPRPHuman Resources CoordinatorWSSRA
Nikki Ginger, CPRPProfessional Development ManagerChicago Park District
Original Presentation developed by Mike Selep & Matt Barber. Updated with IPRAs permission by Nikki Ginger, Professional Development Manager
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Section 1: OverviewSection 1: Overview
CPRP OverviewCurrent Exam ProcessOverall ExamSection I: General Administration
◦Planning◦Budget & Finance◦Supervision◦Policy Formulation & Interpretation◦Customer Service & Marketing
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What is CPRP?What is CPRP?
Certified Park and Recreation Professional A recognized standard in the parks & recreation
field. Enhances the quality of our services,
professionalizes our staff, & brings credibility to our organization.
According to NRPA:“CPRP certification is one of the most sought-after certifications in the park & recreation profession…the CPRP certification tells your peers & your employer that you have met the certification’s high standards of education, expertise & experience.”
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Why Become Why Become Certified?Certified?
Be a part of Chicago Park District’s continued growth & improvement!
Demonstrate that you have met educational & experience requirements to be a Parks & Rec Professional.
Show your commitment to self-improvement & keeping up with current issues/topics.
Bring credibility to your park & our profession.
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Study SessionsStudy SessionsUnique to CPD: one of the only
known agencies offering CPRP training sessions for its staff
Three study sessionsThree practice examsAccess to CPRP expertsNetworking with other agencies*Fully funded for one exam
*excluding text
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QualificationsQualifications Bachelor’s Degree from NRPA
accredited CollegeBachelor’s Degree – without
NRPA accreditation + 1 year experience
Bachelor’s Degree – without P&R major + 3 years experience
High School Diploma/GED/ 2-Year Degree + 5 years experience
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Certification StepsCertification Steps Purchase text Apply for official transcripts Complete application Submit application & official
transcripts to Nikki Ginger, Professional Development Manager
NRPA will notify you via email of your eligibility.
Sit for exam within 60 days of the last CPRP study session—May 31st!
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THE EXAMTHE EXAM
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ExamExamMultiple Choice!Computerized3 hours long (average CPD time: 2.5 hours)150 Questions 25 randomly inserted questions are used for
research purposes only—not scoredScores immediately received
◦ Passing Score: 70% (83 correct answers)
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Question TypesQuestion TypesRecall Items: recall or recognize information
related to job tasks◦Sample: The following items are found in a
management plan…Application Items: comprehend, relate, or
apply knowledge to job tasks
Analysis Items: connect information for a solution, to evaluate, or to analyze the usefulness of a solution
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ExamExamThree parts
◦ Administration—41 questions Planning Budget & Finance Supervision Policy Formulation & Interpretation Customer Service & Marketing
◦ Programming—49 questions Assessment Planning Implementation Evaluation
◦ Operations—35 questions Planning & Management Maintenance Management Facility Operations
TR questions integrated throughout
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The Test LocationThe Test LocationSecured area
◦ No phones◦ No electronic devices◦ No paper◦ No pencils◦ Not even gum
Locations around ChicagoH&R BlockPearsonWright CollegeDeVryAnd More…
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Secrets to SuccessSecrets to SuccessUse your logic! Read each
question carefully & choose most reasonable answer
Think nationally, not CPD. Questions are based on national parks.
Study, study, study!Ask your peers! Not a math
wiz? Don’t know the difference between capital & operating expenses? Seek out the knowledge we have in-house!
Create note cards about challenging aspects.
Don’t spend time second guessing your answers.
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Post TestPost Test
NRPA will send you a certificate.
Earn 2.0 CEUs (20 hrs) over 2 yrs to maintain certification.
Maintain ALL documentation & recertify with NRPA.
Recertify within 90 days of expiration or start preparing to take the test again.
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CPRP Test Preparation:CPRP Test Preparation:Part II: AdministrationPart II: Administration
Michael Selep, CPRP, MPSProfessional Services DirectorIPRA
Lisa Pesavento, PHD, CPRPRetired Professor & Interim Dean, Chicago State University
Matthew Barber, CPRPHuman Resources CoordinatorWSSRA
Nikki Ginger, CPRPProfessional Development ManagerChicago Park District
Original Presentation developed by Mike Selep & Matt Barber. Updated with IPRAs permission by Nikki Ginger, Professional Development Manager
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PLANNINGPLANNINGAgencywide process that guides:
◦Decision making◦Achieves values, vision & mission◦ Improves efficiency & effectiveness◦Proactive in Change
Key to planning success? Staff involvement from every level!
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Strategic PlanningStrategic PlanningStrategic/Comprehensive Plan
◦Overall plan for an agency◦ Includes Operations, program, marketing, facility,
& natural resourcesMaster PlansMarketing PlansProgram PlansSWOT (Strengths, Weaknesses,
Opportunities, Threats) Analysis“Scorecard” –Accountability for Meeting
Goals & Objectives
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PartnershipsPartnershipsWritten agreement that outlines:
◦Legal responsibilities/liabilities◦Staff & program supervision details◦Quality control◦Partnership dissolution & review
processesBenefits include efficiency &
avoiding duplication of servicesRequire collaboration
& communication
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ResearchResearchEvaluation vs. Research
◦Evaluation Program/Event based/specific Used to guide decision making &
for organization
◦Research Theory based & general Identifies problems or
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Research Sampling Research Sampling GroupsGroups
Population: Everyone in a group (community, state, campus)◦Large scale◦Expensive◦Not efficient
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Sample: A portion of the population (i.e., teens, ages 15-17, in Humboldt Park)◦Smaller◦More specific◦Less expensive
Research Sampling GroupsResearch Sampling Groups
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Sampling MethodsSampling Methods
◦Sampling Random: Everyone has an equal chance of being
selected. All names are put into a hat & names are pulled at random
Systematic: Every “nth” person (i.e., every 5th person who walks in the door)
Purposive: Represents a select group (i.e., day camp participants)
Convenience: Easy for the researcher to poll (i.e., available staff or a questionnaire left on the front desk).
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Survey MethodsSurvey Methods
MailGroup Administrative: surveying at
one activity (i.e., Theater goers after a production)
Focus Group: gathering people specifically to answer your questions
Telephone: called individuallyInternet: done via internet link or
webpage
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BUDGET & FINANCEBUDGET & FINANCEFinancial Management
Coordination of financial resources Ultimate responsibility of CEO/Board,
but each staff member is responsibleFinance Management Goals
Provide detail on how funds are acquired, safeguarded & allocated
Lower expenditures Increase Return on Resources
Budget: Prepared plan that anticipate revenues/expected expenses
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ExpensesExpenses
Capital: Buildings/Equipment & Long Term expenses
Operational: Day to Day Expenses
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Annual Budget ProcessAnnual Budget Process
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Fees & ChargesFees & ChargesPrograms must either make a surplus, break even or be
subsidizedForecasting is essential in price settingTypes of Costs
Fixed Costs: Do not change with the number of participants Direct Fixed Costs: Cost of program occurring (i.e., renting a
room for an activity) Indirect/Overhead Costs: Shared fees among
programs. (i.e., administrative expenses, utilities, maintenance)
Variable Costs: Costs for operating the program & based on the number of participants (i.e., t-shirts, supplies, etc.)
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Fee CalculationFee CalculationProgram Cost = F + (v(N))
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Funding/Revenue Funding/Revenue Sources Sources
◦Compulsory – Taxes Real property (Assessed Evaluation -EAV) Personal property, Sales, Excise (Sin), Income
◦Gratuitous – Grants, Bequests, Sponsorship State & federal government or private foundations Limited time frame
◦Earned Income – Fees & Charges◦Contractual Receipts◦ Investment Income
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Cash HandlingCash HandlingCash Collection/Deposit
Major source of revenue for P&R Easiest & simplest method to expedite cash inflow:
Develop revenue collection/deposit policies Institute procedures for revenue sources & locations
Safe Guarding of Cash: Systematic Accounting System Post fees Assign two employees or a cash register & rotate employees Reconcile cash receipts & give receipts to patrons Make daily deposits Provide keys to authorized personnel only Schedule unannounced audits frequently Keep petty cash secured, with receipts & reconciled
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PurchasingPurchasingPetty Cash-small purchases (not CPD
standard)Procurement Card—small purchases
similar to a credit card (not a CPD standard)Purchase Order/Agency agreement to pay
◦ Blanket: small continuous purchase, billed once a month (hardware, paper, etc.)
◦ Limited/Departmental: one-time purchase directly from a vendor with a dollar limit
◦ Regular: one-time delivery, usually requiring CEO authorization
Bids—large purchases with multiple submitters
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Purchasing Purchasing Requirements Requirements
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Financial/Operating DataFinancial/Operating Data
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Financial ReportsFinancial ReportsRegular Reporting:
◦ Revenues & Nonrevenue Receipts◦ Expenditures ◦ Encumbrances: PO, contracts, salary commitments, etc.◦ Contractual Services◦ Capital Outlays: Expenditures for land or existing structures,
improvement, construction, remodeling, etc.◦ Debt Services: expenditures for retirement of debt & interest
payment for facilities & rec areasCost Controls Are Key
◦Pre-audit of disbursements◦State & private auditing firms
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SupervisionSupervisionProvide input in job descriptions, including:
◦Knowledge, Skills, Abilities, Other Characteristics (KSAOC)
◦Job title & supervision statement◦Domains & competencies needed◦Education, experience &
special requirementsRecruit, hire & dismiss personnelConduct performance appraisals
◦ Probation & Compensation◦ Staff Training & Improvement
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Supervisor TasksSupervisor TasksDevelop staff work
schedulesAppropriately assign work
tasks based on the 7 dimensions that motivate & impact staff retention
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SupervisorSupervisorTasksTasks
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Disciplinary ActionDisciplinary ActionAgency should clearly define disciplinary
action in personnel manual◦Verbal reprimand & written reprimand◦Demotion, Suspension & Discharge/Termination
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POLICY POLICY FORMULATION & FORMULATION & INTERPRETATIONINTERPRETATION
What are policies?-Reflections of agency principles-Aids-Guides
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Policy Development ProcessPolicy Development Process
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Gathering DataGathering DataAdvisory GroupsTask ForcesPublic Hearings & MeetingsReferendumsFocus GroupsSurveys
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Theory vs. RealityTheory vs. RealityPolicy Setting ProceduresPolicy Setting Procedures
Board Sets the policy
Staff Develop the policy Seek board
approvalImplement
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CUSTOMER SERVICE & CUSTOMER SERVICE & MARKETINGMARKETING
Marketing: creates a positive public perception
Four P’s Product Price Place Promotions
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Vision & Mission Vision & Mission StatementsStatements
Vision-What will the organization look like in the future
Mission-Who-What-How
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Customer Service StepsCustomer Service Steps
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Marketing PlanMarketing PlanWhat’s your market?
◦People who represent the demand◦Current vs. Latent Buyers
Marketing Mix◦Product◦Price◦Place◦Promotion
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Market Segmentation- Market Segmentation- Part IPart I
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Market Segmentation-Market Segmentation-VariablesVariables
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Target MarketingTarget MarketingThree approaches
1. Undifferentiated/Mass Market2. Differentiated- Target one or more
segments3. Concentrated- Focus everything on one
or two segments
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Important TermsImportant TermsMarket Positioning- Community’s
perception of the agency & services
Marketing Plan- Document assessing current state of marketing & its direction