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TOP 10 Learning Concepts Ch 8: Identifying Market Segments and Targets Myrtle Frantilla March 31, 2011 http://myrtlefrantilla.blogspot.com/ 1

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Page 1: Ch 8   identifying market segments and targets

TOP 10 Learning Concepts

Ch 8: Identifying Market Segments and Targets

Myrtle FrantillaMarch 31, 2011

http://myrtlefrantilla.blogspot.com/ 1

Page 2: Ch 8   identifying market segments and targets

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OutlineTop 10 Learning Concepts of Identifying Market Segments and Targets.

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1. Four Levels of Micro Marketing2. Steps in Segmentation Process3. Effective Segmentation Criteria4. Segmenting Consumer Markets5. Segmenting Business Markets6. Demographic Segmentation7. Behavioral Segmentation8. Loyalty Status9. The Brand Funnel Illustrates variations in the Buyer-

Readiness Stage10. The Conversion Model

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Concept 1

Four Levels of Micro Marketing

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Page 4: Ch 8   identifying market segments and targets

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Concept 1

Four Levels of Micro Marketing

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Segments

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Concept 1

Four Levels of Micro Marketing

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Segments

Page 6: Ch 8   identifying market segments and targets

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Concept 1

Four Levels of Micro Marketing

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Segments Niches

Page 7: Ch 8   identifying market segments and targets

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Concept 1

Four Levels of Micro Marketing

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Segments Niches

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Concept 1

Four Levels of Micro Marketing

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Segments Niches

Local Areas

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Concept 1

Four Levels of Micro Marketing

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Segments Niches

Local Areas

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Concept 1

Four Levels of Micro Marketing

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Segments Niches

Local Areas Individuals

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Concept 1

Four Levels of Micro Marketing

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Segments Niches

Local Areas Individuals

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Concept 2

Steps in Segmentation Process

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Concept 2

Steps in Segmentation Process

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Needs-based Segmentation

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Concept 2

Steps in Segmentation Process

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Needs-based Segmentation

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Segment Identification

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Concept 2

Steps in Segmentation Process

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Needs-based Segmentation

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Segment Identification

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Concept 2

Steps in Segmentation Process

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Needs-based Segmentation

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Segment Identification

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Concept 2

Steps in Segmentation Process

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Segment Attractiveness

Needs-based Segmentation

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Segment Identification

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Concept 2

Steps in Segmentation Process

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Segment Attractiveness

Needs-based Segmentation

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Segment Identification

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Concept 2

Steps in Segmentation Process

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Segment Attractiveness

Needs-based Segmentation

Segment Profitability

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Segment Identification

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Concept 2

Steps in Segmentation Process

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Segment Attractiveness

Needs-based Segmentation

Segment Profitability

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Segment Identification

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Concept 2

Steps in Segmentation Process

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Segment Attractiveness

Needs-based Segmentation

Segment Profitability

Segment Positioning

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Segment Identification

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Concept 2

Steps in Segmentation Process

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Segment Attractiveness

Needs-based Segmentation

Segment Profitability

Segment Positioning

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Segment Identification

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Concept 2

Steps in Segmentation Process

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Segment Attractiveness

Needs-based Segmentation

Segment Profitability

Segment Positioning

Segment Acid Test

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Segment Identification

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Concept 2

Steps in Segmentation Process

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Segment Attractiveness

Needs-based Segmentation

Segment Profitability

Segment Positioning

Segment Acid Test

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Segment Identification

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Concept 2

Steps in Segmentation Process

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Segment Attractiveness

Needs-based Segmentation

Segment Profitability

Segment Positioning

Segment Acid Test

Marketing Mix Strategy

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Concept 3

Effective Segmentation Criteria

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Concept 3

Effective Segmentation Criteria

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Measurable

Concept 3

Effective Segmentation Criteria

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Measurable

Concept 3

Effective Segmentation Criteria

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Measurable

Concept 3

Effective Segmentation Criteria

Substantial

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Measurable

Concept 3

Effective Segmentation Criteria

Substantial

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Measurable

Concept 3

Effective Segmentation Criteria

Substantial

Accessible

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Measurable

Concept 3

Effective Segmentation Criteria

Substantial

Accessible

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Measurable

Concept 3

Effective Segmentation Criteria

Substantial

Accessible

Differentiable

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Measurable

Concept 3

Effective Segmentation Criteria

Substantial

Accessible

Differentiable

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Measurable

Concept 3

Effective Segmentation Criteria

Substantial

Accessible

Differentiable

Actionable

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Measurable

Concept 3

Effective Segmentation Criteria

Substantial

Accessible

Differentiable

Actionable

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Concept 4

Segmenting Consumer Markets

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Geographic

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Concept 4

Segmenting Consumer Markets

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Geographic

Concept 4

Segmenting Consumer Markets

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Geographic

Demographic

Concept 4

Segmenting Consumer Markets

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Geographic

Demographic

Concept 4

Segmenting Consumer Markets

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Geographic

Demographic

Psychographic

Concept 4

Segmenting Consumer Markets

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Geographic

Demographic

Psychographic

Concept 4

Segmenting Consumer Markets

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Geographic

Demographic

Psychographic

Behavioral

Concept 4

Segmenting Consumer Markets

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Geographic

Demographic

Psychographic

Behavioral

Concept 4

Segmenting Consumer Markets

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Concept 5

Segmenting Business Markets

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Demographic

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Concept 5

Segmenting Business Markets

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Demographic

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Concept 5

Segmenting Business Markets

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Demographic

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Operating Variable

Concept 5

Segmenting Business Markets

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Demographic

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Operating Variable

Concept 5

Segmenting Business Markets

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Demographic

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Operating Variable

Purchasing Approaches

Concept 5

Segmenting Business Markets

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Demographic

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Operating Variable

Purchasing Approaches

Concept 5

Segmenting Business Markets

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Demographic

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Operating Variable

Purchasing Approaches

Situational Factors

Concept 5

Segmenting Business Markets

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Demographic

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Operating Variable

Purchasing Approaches

Situational Factors

Concept 5

Segmenting Business Markets

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Demographic

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Operating Variable

Purchasing Approaches

Situational Factors

Personal Characterstic

Concept 5

Segmenting Business Markets

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Demographic

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Operating Variable

Purchasing Approaches

Situational Factors

Personal Characterstic

Concept 5

Segmenting Business Markets

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Concept 6

Demographic Segmentation

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Concept 6

Demographic Segmentation

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Age and Life Cycle

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Concept 6

Demographic Segmentation

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Age and Life Cycle

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Concept 6

Demographic Segmentation

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Age and Life Cycle

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Concept 6

Demographic Segmentation

Life Stage

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Age and Life Cycle

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Concept 6

Demographic Segmentation

Life Stage

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Age and Life Cycle

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Concept 6

Demographic Segmentation

Life Stage

Gender

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Age and Life Cycle

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Concept 6

Demographic Segmentation

Life Stage

Gender

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Age and Life Cycle

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Concept 6

Demographic Segmentation

Life Stage

Gender

Income

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Age and Life Cycle

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Concept 6

Demographic Segmentation

Life Stage

Gender

Income

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Age and Life Cycle

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Concept 6

Demographic Segmentation

Life Stage

Gender

Income

Generation

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Age and Life Cycle

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Concept 6

Demographic Segmentation

Life Stage

Gender

Income

Generation

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Age and Life Cycle

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Concept 6

Demographic Segmentation

Life Stage

Gender

Income

Generation

Social Class

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Age and Life Cycle

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Concept 6

Demographic Segmentation

Life Stage

Gender

Income

Generation

Social Class

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Concept 7

Behavioral Segmentation

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Concept 7

Behavioral Segmentation

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Decision Roles

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Concept 7

Behavioral Segmentation

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Decision Roles Behavioral Variable

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Concept 7

Behavioral Segmentation

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Decision Roles

• Initiator

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Concept 7

Behavioral Segmentation

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Decision Roles

• Initiator

• Influencer

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Concept 7

Behavioral Segmentation

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Decision Roles

• Initiator

• Influencer

• Decider

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Concept 7

Behavioral Segmentation

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Decision Roles

• Initiator

• Influencer

• Decider

• Buyer

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Concept 7

Behavioral Segmentation

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Decision Roles

• Initiator

• Influencer

• Decider

• Buyer

• Seller

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Concept 7

Behavioral Segmentation

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Decision Roles

• Initiator

• Influencer

• Decider

• Buyer

• Seller

Behavioral Variable• Occasions

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Concept 7

Behavioral Segmentation

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Decision Roles

• Initiator

• Influencer

• Decider

• Buyer

• Seller

Behavioral Variable• Occasions

• Benefits

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Concept 7

Behavioral Segmentation

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Decision Roles

• Initiator

• Influencer

• Decider

• Buyer

• Seller

Behavioral Variable• Occasions

• Benefits

• User Status

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Concept 7

Behavioral Segmentation

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Decision Roles

• Initiator

• Influencer

• Decider

• Buyer

• Seller

Behavioral Variable• Occasions

• Benefits

• User Status

• User Rate

Page 84: Ch 8   identifying market segments and targets

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Concept 7

Behavioral Segmentation

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Decision Roles

• Initiator

• Influencer

• Decider

• Buyer

• Seller

Behavioral Variable• Occasions

• Benefits

• User Status

• User Rate

• Buyer Readiness

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Concept 7

Behavioral Segmentation

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Decision Roles

• Initiator

• Influencer

• Decider

• Buyer

• Seller

Behavioral Variable• Occasions

• Benefits

• User Status

• Buyer Readiness• Loyalty Status

• User Rate

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Concept 7

Behavioral Segmentation

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Decision Roles

• Initiator

• Influencer

• Decider

• Buyer

• Seller

Behavioral Variable• Occasions

• Benefits

• User Status

• Buyer Readiness• Loyalty Status

• User Rate

• Attitude

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Concept 8

Loyalty Status

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Concept 8

Loyalty Status

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Concept 8

Loyalty Status

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Hardcore

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Concept 8

Loyalty Status

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Hardcore

Split Loyals

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Concept 8

Loyalty Status

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Hardcore

Split Loyals

Shifting Loyals

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Concept 8

Loyalty Status

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Hardcore

Split Loyals

Shifting Loyals

Switchers

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Concept 9The Brand Funnel Illustrates Variations in the Buyer-Readiness Stage

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Concept 9The Brand Funnel Illustrates Variations in the Buyer-Readiness Stage

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1. Aware

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Concept 9The Brand Funnel Illustrates Variations in the Buyer-Readiness Stage

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1. Aware

2. Ever tried

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Concept 9The Brand Funnel Illustrates Variations in the Buyer-Readiness Stage

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1. Aware

3. Recent trial

2. Ever tried

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Concept 9The Brand Funnel Illustrates Variations in the Buyer-Readiness Stage

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1. Aware

3. Recent trial

2. Ever tried

4. Occasional User

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Concept 9The Brand Funnel Illustrates Variations in the Buyer-Readiness Stage

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1. Aware

3. Recent trial

2. Ever tried

4. Occasional User

5. Regular User

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Concept 9The Brand Funnel Illustrates Variations in the Buyer-Readiness Stage

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1. Aware

3. Recent trial

2. Ever tried

4. Occasional User

5. Regular User

6. Most Often User

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Concept 9The Brand Funnel Illustrates Variations in the Buyer-Readiness Stage

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1. Aware

3. Recent trial

2. Ever tried

4. Occasional User

5. Regular User

6. Most Often User

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Concept 10

The Conversion Model

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Users

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Concept 10

The Conversion Model

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Users

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Concept 10

The Conversion Model

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Users Convertible

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Concept 10

The Conversion Model

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Users ShallowConvertible

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Concept 10

The Conversion Model

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Users AverageShallowConvertible

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Concept 10

The Conversion Model

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Users AverageShallowConvertible Entrenched

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Concept 10

The Conversion Model

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Users AverageShallowConvertible Entrenched

Non-Users

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Concept 10

The Conversion Model

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Users AverageShallowConvertible Entrenched

Non-Users

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Concept 10

The Conversion Model

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Users AverageShallowConvertible Entrenched

Non-UsersStrongly

Unavailable

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Concept 10

The Conversion Model

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Users AverageShallowConvertible Entrenched

Non-UsersStrongly

UnavailableWeakly

Unavailable

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Concept 10

The Conversion Model

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Users AverageShallowConvertible Entrenched

Non-UsersStrongly

UnavailableWeakly

Unavailable Ambivalent

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Concept 10

The Conversion Model

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Users AverageShallowConvertible Entrenched

Non-UsersStrongly

UnavailableWeakly

Unavailable Ambivalent Available

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Summary

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1. Four Levels of Micro Marketing2. Steps in Segmentation Process3. Effective Segmentation Criteria4. Segmenting Consumer Markets5. Segmenting Business Markets6. Demographic Segmentation7. Behavioral Segmentation8. Loyalty Status9. The Brand Funnel Illustrates variations in the Buyer-

Readiness Stage10. The Conversion Model

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TOP 10 Learning Concepts

Ch 8: Identifying Market Segments and Targets

Myrtle FrantillaMarch 31, 2011

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