change management - lecture for students minor proces improvement - windesheim
TRANSCRIPT
Change Management
Systematisch Creatief
INFO SYSTEMS PROCESS PEOPLE
ORGANISATION NETWORKTEAM
@gertveenhoven
ICT SCM ICT SCM Change Innovation
Inidvidual
Questions?
Expectations?
CUSTOMERS
SYSTEMSPROCESSESTOOLS
organizeserve
drive
STAKEHOLDERS
DEVELOPMENTIMPLEMENTATION
PEOPLEVALUES GOALS
+++
NIMBYOMG
WTF
DGAFWIFFMOMW AMAChange can be an emotional roller-coaster
Dr. Keuble Ross - Grief Curve
Thinking & Feeling
An organisation (n=425)425 Characters425 Mental models425 Emotional states425 Learning preferences425 Communication preferences425 Different experiences with previous change425 Priorities / Personal Agenda’s425 ………..
Change Management? Or change Facilitation? …..
Start a movement (together…. )
1. CONNECT2. INSPIRE3. COMMUNICATE4. EDUCATE
drive
+ WHAT NOW
CONNECT
INSPIRE
COMMUNICATE
EDUCATE
Change A" A ----------------------------------------- B B"Phase Unfreeze Mobilise Implementation SustainActivity Case for change Design/prototype Build/test/transition ImproveStory WHY ---------------HOW-----------------WHAT----------------WHAT NOW----------->
CONNECT
INSPIRE
COMMUNICATE
EDUCATE
Driv
e C
hang
eCONNECT INSPIRE COMMUNICATE EDUCATE
Urgency
- > Feedback
Dreams/goals
-> Perspective
Engage!Dialogue!
-> Mental constructions
New paradigma(1+1=10)
-> Awareness
Different levels of speed (Rogers’curve)
Wandering Around
Multi Platform – Multi Language – Tone of Voice
New patterns(“learning is a process” – repeat repeat repeat)
Change Agents Example behaviour managers/leaders
Support various communication styles(e.g. DISC)
Support various learning styles (e.g. KOLB)
Key PerformanceIndicators
Trust (no blame) Heart+Soul Room for experiment
Fun – Positive Emotions
KISP (keep it as simple as possible)
Co – Create!
Gert Veenhoven06-11646919
@gertveenhoven
www.systematisch-creatief.nl