change management or management of changes or just change... happens all the time 6th european scout...
TRANSCRIPT
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Change management ormanagement of changes
or just
Change
... happens all the time
6th European Scout forum, Obidos, Portugal, March 2009
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Tadej Pugelj, MTWG
Who is here?
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Tadej Pugelj, MTWG
What is ...
Change management is a structured approach to transitioning
individuals, teams, organizations ...
from a current state to a desired future
state.
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Tadej Pugelj, MTWG
Is it (im)possible?
Change in organisation is possible if individuals:• can see the reason to change (Rational), • believe it to be valid and (Emotional)• accept it as necessary (Will).
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Tadej Pugelj, MTWG
Aim and objectives of this session
To support better Change management on national and local level through developing understanding, performance and multiplication effects.
After the session it is expected that you will:• Gain basic knowledge of change management• Understand how change management influence
better results• Be skilled to apply theory in personal situation
and in organisation on national and local level
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Tadej Pugelj, MTWG
Trainining session title“Opening up to new ideas”
What has new ideas to do with change management
?
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Tadej Pugelj, MTWG
From ideas to change management
Ideas
Ideas change “the world”
Change should be accomplished – there’s a need for management
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Tadej Pugelj, MTWG
Change
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Tadej Pugelj, MTWG
Change
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Tadej Pugelj, MTWG
Change
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Tadej Pugelj, MTWG
Change
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Tadej Pugelj, MTWG
What do you want to change?
• Map your idea• Share in couples (pairs)• Test number 1 (REW)
can see the reason to change (Rational), believe it to be valid and (Emotional)accept it as necessary (Will).
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Tadej Pugelj, MTWG
How your idea affect others?
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Tadej Pugelj, MTWG
Change in your organisation?
What is recent change in your organisation?
Who is involved?Who is affected?
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Tadej Pugelj, MTWG
Myth of the Hero-Innovator
“The idea that Hero-innovator produces, a knight in shining armour who, loins girded with new techniques and beliefs, will assault the organisational fortress and institute changes in himself and others at a stroke...
...The fact of the matter is that organisations will like a dragon eat the hero-innovator for breakfast!”(Giorgiades and Phillmore, 1980)
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Tadej Pugelj, MTWG
Change management
Change management is a basic skill in which most leaders and managers need to be competent.
Are they?
When leaders or managers are planning to manage change, there are five key principles that need to be kept in mind:
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Tadej Pugelj, MTWG
Key principle number one
Different people react differently to change!
What are possible reactions?Insecurity, lack of selfconfidence, that doesn’t concern me, denial, enthusiasm, saying “good
bye”, attackHow we respond on reactions?
Encourage them, convince them, giving information, promise something
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Tadej Pugelj, MTWG
Key principle number two
Everyone has fundamental needs that have to be met
Do we know some?To be seen, to be respected, to feel safe,
stability, to mantain “personal life”What attitude do we have toward them?
To listen, involve them, give them recognition, to support them
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Tadej Pugelj, MTWG
Key principle number three
Change often involves a loss, and people go through the "lose curve“
What could be “the lose”?Identity, our members, what we already know, stability, already tested methods, the feeling of
belonging together, title, securityHow we could turn lose into gain/win?
Give examples, time, flexibility, confidence, new security
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Tadej Pugelj, MTWG
4 phases of Lose Curve
• Denial• Resistance• Exploration• Commitment
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Tadej Pugelj, MTWG
Key principle number four
Expectations need to be managed realistically
What do we expect from others?Acceptance, support, constructive feedback,
teamwork, involvement, openess for new ideas, friendship
How they see our expectations?The same (mirror effect)
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Tadej Pugelj, MTWG
Key principle number five
Fears have to be dealt with
Do we have some?Lose of groups and leaders, fear of change itself,
fear of fail, fear to loose motivationDo we have ideas, how to cope with fears?
Communication, understanding, talk and respect fears, fears are natural part of human, looking
together for possible solutions
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Tadej Pugelj, MTWG
“Strategies” to cope with changes
• Knowledge utilization model • Organisational Development model • Democratic approach model• Systems approach model• Charismatic leader approach model
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Tadej Pugelj, MTWG
“Strategies” to cope with changes
• Knowledge utilization model ► • Organisational Development model ♪ • Democratic approach model ● • Systems approach model ♥ • Charismatic leader approach model ♣
Tool for assessment is available on this website
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Tadej Pugelj, MTWG
Knowledge Utilization Model
Knowledge is a magic stick!When we know, we can!
Training, support on demand...
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Tadej Pugelj, MTWG
Organisational Development Model
Right working conditionsTrust, truth and not too much bureaucracy
Adaptable, flexible, responsive organisation that changes gradually, step by step...
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Tadej Pugelj, MTWG
Democratic Approach
Team working.Consensus on decisions!
Collaboration and empowerment
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Tadej Pugelj, MTWG
Systems Approach model
Efficient operations and processes.
Right structures and mechanisms, job descriptions...
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Tadej Pugelj, MTWG
Charismatic leader approach model
Strong and clear lead.“One man” vision!
Instructions, task division...
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Tadej Pugelj, MTWG
Strategy
Which is the one you believe in most?Green dot
What about one you think is not suitable?Red dot
Results from the session on the 6th forum, Portugal 2009
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Tadej Pugelj, MTWG
Small tips on change management
• Acting is better than planning• Think big – act small• Go where the energy is• Involve people – build ownership• Make alliances instead of enemies• Help and support is required all the time
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Tadej Pugelj, MTWG
From theory to reality
• Personal perspective -me and others• Local and national perspective and
relations• Lack of will, opporunity, ability
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Tadej Pugelj, MTWG
So what would be the impact?
Personal action plan
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Tadej Pugelj, MTWG
Further reading
Change management toolkitStrategy for scoutingOrganisational management T-kit+ many more...
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Tadej Pugelj, MTWG
Reflection - evaluation
• What I learned from this session?• How can I use this knowledge particularly
to make an impact at the local level?• Ideas and recomendations for my own
personal and Scout life?