chapt 1 - introduction to operations management
TRANSCRIPT
-
8/6/2019 Chapt 1 - Introduction to Operations Management
1/14
-
8/6/2019 Chapt 1 - Introduction to Operations Management
2/14
` PRODUCT / OUTPUT
- Goods
- Services
` PRODUCTION / OPERATION
- The creation of goods & services.
` OPERATIONS MANAGEMENTHeizer, Render (2005) : the set of activities that
creates value in the form of goods and services by
transforming inputs outputs.
-
8/6/2019 Chapt 1 - Introduction to Operations Management
3/14
INPUTMaterial
Machines
Labor
Management
Capital
TRANSFORMATION
PROCESS
OUTPUTGoods
Services
Feedback & Requirements
-
8/6/2019 Chapt 1 - Introduction to Operations Management
4/14
ELEMENTS OF AN OPERATIONS
SYSTEM
-
8/6/2019 Chapt 1 - Introduction to Operations Management
5/14
INPUTS:any entities that are needed to produce goods.
TRANSFORMATION PROCESS
OUTPUTS :the end-result of production/operation system
-
8/6/2019 Chapt 1 - Introduction to Operations Management
6/14
` Transform the less valuable inputs (resources) into
valuable outputs through a series of value added
process.
` FACTORS AFFECTING:
- Capacity
- Efficiency
- Effectiveness
- Flexibility
-
8/6/2019 Chapt 1 - Introduction to Operations Management
7/14
` Main: to provide conversion capabilities to
produce outputsin achieving the organizational
goal & strategies.
Produce product/services that meet the standard atminimum cost.
Utilize labor, equipment, material efficiently.
Enhance productivity.
Achieve customer satisfaction.
Produce goods based on expected demand.
Effective producer
Adapt for future survival.
-
8/6/2019 Chapt 1 - Introduction to Operations Management
8/14
SERVICES GOODS/MANUFACTURED
PRODUCTS
1. Intangible outputs 1. Tangible outputs
2. Cannot be inventoried 2. Can be inventoried
3. Extensive customer contact 3. Little contact with customer
4. Short lead times 4. Long lead times
5. Labor intensive 5. Capital-intensive
6. Quality is subjectively determined 6. Quality is objectively determined
-
8/6/2019 Chapt 1 - Introduction to Operations Management
9/14
` DEFINITION
System : an organized complex of interdependent
componentsdesigned to achieve some objectives.
Subsystem : a system that provides inputs to
another system.
-
8/6/2019 Chapt 1 - Introduction to Operations Management
10/14
` Has own goal and objective.
` Has boundaries that limit the nature and types of activitiesit performs.
` Usually a part of a larger environment or another system.
` Made up of subsystem that are interrelated in manycomplex ways.
` Engages in efforts and activities to ensure goals areachieved.
*relationship :
-
8/6/2019 Chapt 1 - Introduction to Operations Management
11/14
` Accounting
` Information
Technology
` Management
` As an auditor you must understand the
fundamentals of operations
management.
` IT is a tool, and theres no better place to
apply it than in operations.
` We use so many things you learn in anoperations classscheduling, lean
production, theory of constraints, and
tons of quality tools.
-
8/6/2019 Chapt 1 - Introduction to Operations Management
12/14
` Economics
` Marketing
` Finance
` Its all about processes. I live byflowcharts and Pareto analysis.
` How can you do a good job marketing
a product if youre unsure of its qualityor delivery status?
` Most of our capital budgeting requests
are from operations, and most of our
cost savings, too.
-
8/6/2019 Chapt 1 - Introduction to Operations Management
13/14
` Planning Determine the goals and objectives.
Help managers to make decision on future action.
` Organizing Organize all activities.
`
Controlling Ensure that actual performance is in accordance with
planned performance.
-
8/6/2019 Chapt 1 - Introduction to Operations Management
14/14
` Mass customization
` Just-In-Time
` Establish supply chain partners, alliance, &
collaboration.
` Global orientation.
` Producing environmentally friendly products.
` Empowering employees.