chapter 1 effective communication in business
DESCRIPTION
Good ppt on non verbal communication.TRANSCRIPT
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Communication ModelCommunication Model
CONTEXTStimuli
Message
MediumVerbal, Nonverbal
(Experience, attitude, skills)
Receptor MechanismsPerceptionDecoding
Idea Interpretation
Receiver-Decoder
FeedbackVerbal, Nonverbal
(Experience, attitude, skills)
PerceptionIdea Encoding
Symbol DecisionSending Mechanism
Sender-Encoder
Noise
NoiseNoise
Noise
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
Non Verbal Communication is the unspoken communication that goes on in every encounter with another human being.
It includes:1. Appearance2. Body Language
Facial Expressions Gestures, Postures & Movement Smell & Touch Voice & Sound
3. Silence, Time & Space
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION Non -Verbal Communication is the message or response not expressed or
sent in words -hints , suggestions , indications.
Actions speak louder than words.
There is a distinction between the meanings we ‘give’ in words and the meanings we ‘give –off ’ in Non-Verbal signals.
Non -Verbal signals are unconscious parts of our behavior which is a deeply rooted part in our entire psychological makeup.
NVC stands for the innermost, instinctual form of human communication.
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
How Appearance Communicates:How Appearance Communicates: It conveys nonverbal It conveys nonverbal impressions that affects receivers’ attitude towards the verbal message impressions that affects receivers’ attitude towards the verbal message even before they read or hear them.even before they read or hear them.
Effect of Appearance on Written Communications:Effect of Appearance on Written Communications:
An envelope's size, color, weight, postage may impress the reader as An envelope's size, color, weight, postage may impress the reader as “Important”, “Routine” or “Junk Mail”.“Important”, “Routine” or “Junk Mail”.
Letter, Report, or Title Page communicates nonverbally before its contents Letter, Report, or Title Page communicates nonverbally before its contents are read.are read.
The quality language itself communicates something about the sender. The The quality language itself communicates something about the sender. The components of language are spelling, grammar, punctuation and the choice components of language are spelling, grammar, punctuation and the choice of the words selected in communication.of the words selected in communication.
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATIONEffects on Oral Messages:Effects on Oral Messages:
The personal appearance of the The personal appearance of the speaker or the appearance of the speaker or the appearance of the surroundings convey non verbal surroundings convey non verbal stimuli to the single person or a stimuli to the single person or a group. group.
This stimuli affects the attitude of This stimuli affects the attitude of the listener or listeners towards the the listener or listeners towards the spoken words of the speaker. spoken words of the speaker.
Clothing, hairstyle, neatness, Clothing, hairstyle, neatness, jewelry, cosmetics, posture, stature jewelry, cosmetics, posture, stature are part of personal appearance are part of personal appearance which reflect impressions regarding which reflect impressions regarding occupation, age, nationality, social occupation, age, nationality, social and economic level.and economic level.
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATIONExamples of Personal AppearanceExamples of Personal Appearance
CLOTHING
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
HAIRSTYLEHAIRSTYLE
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
JEWELRYJEWELRY
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
COSMETICSCOSMETICS
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
POSTUREPOSTURE
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
How Body Language Communicates?How Body Language Communicates?
Body Language is the combination of facial Body Language is the combination of facial expressions, gestures, postures and movement, expressions, gestures, postures and movement,
smell and touch, and voice and sounds.smell and touch, and voice and sounds.
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
Body Language is the combination of:1.Facial expression(s)
2.Eyes 3.Lips 4.Arms 5.Hands 6.Fingers
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NONVERBAL COMMUNICATION NONVERBAL COMMUNICATION
Facial ExpressionsFacial Expressions
The face is an important source of information.
Since the face cannot be easily hidden, it is an important source of nonverbal information and communicates a variety of emotions.
In addition, eye contact, pupil size, and the smile provide additional cues to informed observers.
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
Forehead Wrinkles Anger
Eyebrows Outer edges up Anger
Nose Upward Contempt
Facial ExpressionsFacial Expressions
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
CenteredCentered FocusedFocused
Gazing UpGazing Up ThinkingThinking
Gazing DownGazing Down ShameShame
Gaze on the sideGaze on the side GuiltyGuilty
WanderingWandering Disinterested, BoardDisinterested, Board
EYES
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
PartedParted Relaxed, HappyRelaxed, Happy
TogetherTogether Possibly ConcernedPossibly Concerned
Wide OpenWide Open Very Happy/Very AngryVery Happy/Very Angry
LIPS
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
ARMS
Arms CrossedArms Crossed Angry, DisapprovingAngry, Disapproving
OpenOpen Honest, AcceptingHonest, Accepting
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
On Top of the HeadOn Top of the Head AmazementAmazement
Scratching HeadScratching Head Puzzled, ConfusedPuzzled, Confused
Rubbing EyesRubbing Eyes TiredTired
Rubbing ChinRubbing Chin Thinking, Timid, ShyThinking, Timid, Shy
HANDS
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
Fingers InterlockedFingers Interlocked Tense Tense
Pointing at YouPointing at You AngryAngry
OK SignalOK Signal FineFine
V SignV Sign PeacePeace
FINGERS
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATIONGESTURE, POSTURE & MOVEMENT
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NO SWEAT, READING THE NO SWEAT, READING THE BODY LANGUAGEBODY LANGUAGE
ACTIONS SPEAK LOUDER THAN WORDS
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
Confident Restless
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
Concentrating Thoughtful
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NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION
Annoyed Pretending to be Confident