chapter 1 systems approach to a foodservice organization
TRANSCRIPT
Chapter 1
Systems Approach to a Foodservice Organization
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Open System
Interdependency of parts, leading to integration and synergy
Dynamic equilibriumEquifinalityPermeable boundariesInterface of systems and subsystemsHierarchy of the system
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Foodservice Organizations, 5th editionSpears & Gregoire
A Foodservice Systems Model
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Commercial Segment
Includes restaurants, lodging food and beverage, recreation and sports, and convenience stores.
Sale of food primary activityProfit a goal
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Foodservice Feedback
Foodservice managers must evaluate on a regular basis:Comments from customersPlate wastePatronageProfit and loss statementsEmployee performance and morale
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Limited-Service, Limited-Menu
Provides limited number of food items to customers in relatively short period of time.
Targets working professionals and parents.
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Full-Service Restaurants
Provide waited table service for customers
Casual Dining RestaurantsAttract middle-income individualsOlive Garden, Red Lobster, Applebee’s, etc.
Fine Dining Restaurants “white tablecloth” restaurantsHigh meal prices
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Hotel and Motel Restaurants
Longer hours of serviceFull-service hotels usually include a
medium-priced, fine dining, and theme restaurant at one location
Includes room service and bed-and-breakfast (B & B)
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Country Club Restaurants
Includes snack bars, Sunday buffets, fine dining, informal grills, and buffet facilities
Could be considered not-for-profitMember’s dues make cost of menu items
lower than for-profit operationsSmall market (only 200-1,000 customers
per club)
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Airport Restaurants
Onboard foodservice Typically serve small snack (peanuts or
pretzels) and beverageInclude fast food, casual dining, or even
local restaurants (contracted with the airport)
Menus are limited due to smaller spacesMust cover all day and offer take-out
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Cruise Ship Dining
No limit on choices or quantities of foodCost of food included in cruise packageMust include special diets (low-salt, low-
carb, kosher, and vegetarian).Some theme restaurants, such as Italian,
Chinese, Japanese, or Southwestern, in addition to main dining
Formal attire for dinner
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Zoos
Looking for ways to increase revenueBrookfield Zoo (near Chicago)
Full-service bar and tapas, averaging $9.00 Lincoln Park Zoo (Chicago)
Restaurant chain and upscale food courtDenver Zoo
Contract with concessions company
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Sports Events
Some stadiums have in-house catering, concession stands, sports bars, fine dining operations, or even micro-brew pubs
In the stands, traditional fare such as hot dogs, popcorn, and beer
Ballparks also serve deli sandwiches, pizza, fajitas, frozen yogurt, and cheesecake
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Convenience Stores
Six convenience store formats:Kiosk – tobacco, beverages, snacksMini – grocery selection is limitedLimited Selection – broader product mix and
grocery offeringsTraditional – dairy, bakery, prepared foodsExpanded – fast-food operationsHyper – bakery, sit-down restaurant,
pharmacy
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
On-site Segment
Provides meals primarily for those directly involved with the facility such as patients, students, prisoners, and employees.
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Foodservice Organizations, 5th editionSpears & Gregoire
Hospitals
Provide food for in-patients, out-patients, employees, and hospital visitors
Brand names added to menus and street-side entrances for outside customers
Food kiosks, retail bakers, and coffee carts are increasing in hospitals
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Schools
National School Lunch Program (NSLP)Federally assisted meal programNutritionally balanced, low-cost, or free
lunches (payment based on family income)Four systems for menu planning
Nutrient Standard Menu Planning Assisted Nutrient Standard Menu Planning Assisted Traditional Meal Pattern Food-Based Menu Pattern
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Foodservice Organizations, 5th editionSpears & Gregoire
Colleges and Universities
Use of debit cardIncreased use of food court concepts, c-
stores, and delisTraditional board plans replaced with
paying for only foods eaten each dayMany offering extended hours and
takeout or delivery
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Child Care
Quantities that balance energy and nutrient intake with children’s small appetites
Hospitals, colleges and universities, and corporations have child care facilities for students, faculty, and employees.
Dietitians develop menus to meet federal and state nutritional requirements for licensed facilities
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Senior Care
Nutrition Services Program for Older AmericansNutritious, low-cost meals to homebound
persons and senior centersHome-delivered meals
Volunteers deliver at lunchtimeRecipients charged what they can afford
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Senior Care…Continued
Independent living – people can take care of themselves
Congregate care – community environment with meals and other services provided
Assisted living – apartment-style with assistance in daily living activities
Intermediate care – assistance needed but not significant nursing requirements
Skilled nursing – 24-hour medical nursing care
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Military
Foodservice options include national chains, convenience stores, and dining halls
Dining areas have smaller tables and booths rather than long mess hall tables
Nutrition is big trend in cafeterias and cash operations
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Correctional Facilities
Tight budgets - < $2 per inmate per dayMany facilities have self-serve salad,
pasta, and dessert bars Serve favorites such as pizza, chicken
nuggets, and homemade baked goodsMust meet dietary guidelines and be
approved by registered dietitians
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Employee Feeding
Employees self-serve from stationssalad, soup, pasta bars, grilled and deli
sandwiches, entrée of the day, and dessert and beverage station
Development of both full-menu units and limited-menu carts and kiosks
Objective is to keep employees in building for shorter lunch periods
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Foodservice Industry Operating Practices
Economics, technology, demographics, politics, and competition impact foodservice operations
Eating no longer divided in two areas of home and foodservice operators
Increasing numbers eating away from home; many have never cooked a meal from basic ingredients
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Foodservice Industry Operating Practices
Partnerships to provide new cost-effective and value-added services Distributors expand to include pre-preparation,
menu development, signature products, customer tracking, and frequent delivery
Manufacturers developing packaging and presentation technology
Brokers focus on meal solutions On-site foodservice operators serve variety of
customers, maximize facilities, lease off-hours, develop new menu items
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Self-operation
Managed by employee of companyManager has full responsibility and
authority within department
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Foodservice Organizations, 5th editionSpears & Gregoire
Partnering
Establishes mutual goals and objectivesBuilds trust and encourages open
communicationHelps eliminate surprisesEnables two parties to anticipate and
resolve problems
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Partnering…Continued
Avoids disputes through informal conflict management procedures
Improves morale and promotes professionalism in workforce
Generates harmonious business relations
Focuses on mutual interest of two parties
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Contracting
Agreement between two or more persons
Contractor must educate on company functions and operations
Employees make transitionDirector serves as liaisonFunds may be needed for upgrading
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Franchising
Right granted to individual or group to market company’s concepts
Solves biggest expansion problems – people and money
Built on solid concept that is unique Concept must be market tested Support services must be provided by
franchisee Computerization of franchise system is
required
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458
Foodservice Organizations, 5th editionSpears & Gregoire
Multidepartment Management
Many reasons for multidepartment managementProfessional development, value to
employer, higher position within organization, job security, and survival
Management is emphasized and area of expertise is secondary