chapter 14 implementing and controlling 1 chapter 14 implementing and controlling ©2008...
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Chapter 14 Implementing and Controlling1
Chapter 14Implementing and Controlling
©2008 Thomson/South-Western
Chapter 14 Implementing and Controlling2
Lesson 14.1 The Implementing Function
Goals Recognize problems that can occur when
plans are implemented. Identify important implementing activities
performed by managers.
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Implementing Activities
Carrying out the plans and helping employees to work effectively
Effective communications
Listen and be in agreement
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Implementing Activities
Carrying out the plans and helping employees to work effectively
Employee motivationA) Internal - Beliefs, feelings and attitudes (sense of satisfaction)B) External - Rewards and punishments
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Implementing Activities
Carrying out the plans and helping employees to work effectively
Work teams
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Characteristics of Effective Teams
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Implementing Activities
Carrying out the plans and helping employees to work effectively
Operations management – Special Department - to manage the major ongoing activities of a business – Facilities, equipment, supplies
OPERATIONS DEPT.
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Process Improvement
How to increase effectiveness and efficiency?
Getting to class from the Gym on time.
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Lesson 14.2 Motivation and Change Management
Goals Describe the main points of three theories of
motivation. Identify the steps managers should follow
when implementing change.
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Motivation Theories:Maslow’s Hierarchy of Needs
physiologicalphysiological
securitysecurity
socialsocial
esteemesteem
self-actualizationself-actualization
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Motivation Theories: McClelland’s Achievement Motivation
achievement power affiliation
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Motivation Theories:Herzberg’s Two-Factor Theory
dissatisfiers
hygiene factors
satisfiers
motivators
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Implementing Change
1. Carefully plan for the change.2. Communicate with people so that change
does not surprise them.3. Involve people so they feel a part of the
change.4. Educate people so they understand the
change.5. Support people in their efforts to change.
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Lesson 14.3 The Controlling Function
Goals List the three basic steps in the controlling
function. Identify and describe four types of standards.
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Steps in Controlling
1. Establishing standards for each of the company’s goals.
Figure out how much of something has to be done.
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Steps in Controlling
Measuring and comparing performance against the established standards to see if the performance met the goals
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Steps in Controlling
Taking corrective action when performance falls short of the standards
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Types of Standards
Quantity standards — establish expected amount of work to be completed
6 pairs of shoes
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Types of Standards
Quality standards — describe expected consistency in production or performance
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Types of Standards
Time standards — measure amount of time it takes to complete an activity
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Types of Standards
Cost standards — control costs - Budget
Profit = sales income (revenue) – costs
The Controller is the head of accounting.
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Variance = Difference
Standard set by management 100
---- Current performance by employees 110
=== VARIANCE OR DIFFERENCE 10 Positive
Positive or Negative
Doing better Doing worse
Than expected than expected
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Lesson 14.4 Gathering and Using Performance Information
Goals Describe three corrective actions managers
can take as part of controlling performance. Discuss several important areas of cost
control in businesses.
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Taking Corrective Action
Taking steps to improve performance
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Taking Corrective Action
Changing policies and procedures
Revising the standard
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Controlling Costs
Inventory – Just-in-time (JIT) inventory controls
Credit Theft Health and safety $7.00 + 20% =
$1.40 more or
$35,000 = $42,000.