CHAPTER 4THE ANALYSIS AND DESIGN OF WORK

PREPAREDBY :

PROBO SUTEJO 1411011101

PREFACE

THIS CHAPTER DISCUSSES THE ANALYSIS AND DESIGN OF WORK AND

IN DOING SO, LAYS OUT SOME CONSIDERATION THAT GO INTO

MAKING PERFORMED DECISIONS ABOUT HOW TO CREATE AND LINK

JOBS

WORKFLOW ANALYSISAND

ORGANIZATION STRUCTURE

• WORK-FLOW DESIGNthe process of analyzing the tasks necessary for the production of a product or service

• ORGANIZATION STRUCTURErefers to relatively stable and formal network or vertical and horizontal interconnections among jobs that constitute the organization

Developing a work-unit activity analysis

Raw Inputs- material- information

Equipment- facilities- systems

People- knowledge- skills- abilities

ACTIVITYwhat tasksare required?

OUTPUT- product/service- how measured?

ORGANIZATION STRUCTURE

Organization structure provides a cross-sectional overview of the static relationship between individuals and units that create the outputs.

Two important dimensions of structure are: 1. Centralization2. Departmentalization

STRUCTURAL CONFIGURATIONS

Functional• functional

departmentalization• high level of centralization• high efficiency• inflexible• insensitive to subtle

differences across products, regions, and clients

Divisional• workflow departmentalization• low level of centralization• semi-autonomous• flexible and innovative• sensitive to subtle differences

across products, regions, and clients

• low efficiency

JOB ANALYSISThe process of getting detailed information

about jobs

• THE IMPORTANCE OF JOB ANALYSIS

1. WORK REDESIGN2. HUMAN RESOURCE PLANNING3. SELECTION4. TRAINING5. PERFORMANCE APPRAISAL6. CAREER PLANNING7. JOB EVALUATION

JOB ANALYSIS INFORMATION

• Job Descriptiona list of tasks, duties, and responsibilities (TDRs) that a job entails

• Job Specificationa list of knowledge, skills, abilities, and other characteristics (KSAOs) that an individual must have to perform a job

POSITION ANALYSIS QUESTIONNAIRE

1. Information Output2. Mental Processes3. Work Output4. Relationship with other persons5. Job Context6. Other Characteristics

JOB DESIGN

The process of defining the way work is performed and the tasks that will be required in a given job

JOB REDESIGN

The process of changing the tasks or the way work is performed in an existing job

Major elementsof various approaches

to job design

Mechanistics Motivational

Biological Perceptual

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