chapter 5: listening & responding skills
TRANSCRIPT
Why listen?Why listen?
To spread joy!!To spread joy!!
Other-directed communication = personal happinessOther-directed communication = personal happiness
Above $15,000 per head, higher average income is Above $15,000 per head, higher average income is no guarantee of greater happiness. no guarantee of greater happiness.
Bottom Line: communication = happinessBottom Line: communication = happiness
Dinner time: Communication Danger Dinner time: Communication Danger Zone?Zone?
More money = more happiness?More money = more happiness?
Does brain dominance affect the way we communicate?Does brain dominance affect the way we communicate?
Take the quiz below and self-assess your dominant side.Take the quiz below and self-assess your dominant side.
http://www.web-us.com/BRAIN/braindominance.htm
Listening versus hearingListening versus hearingHave you ever heard of the expression, “He’s all talk?”
How many fights have you had wherein a significant person
claims that you don’t know how to listen? Sometimes, you need to
talk less and listen more.
Try it out for the shock value!Try it out for the shock value!
Imagine just how surprised people will be when you choose to listen
to them this time around.
Need proof?Need proof?
The Way Your Message is Conveyed.The Way Your Message is Conveyed.
Effective Listening TechniquesEffective Listening Techniques
• EncouragingEncouraging
• Pretending ignorancePretending ignorance
• Noting and reflecting emotionsNoting and reflecting emotions
• ParaphrasingParaphrasing
• SummarizingSummarizing
How to be an Active ListenerHow to be an Active ListenerCome in from the Come in from the darkdark!!
Don’t interrupt – average is 12 seconds.Ask questions ( but don’t overdo it) and acknowledge
the other “ Aha”, “I see”, “I understand.”Respect the other by genuine interest and Repeat it!
“Did I understand you to say?”Keep eye contact.
“Suffering and joy teach us, if we allow them, how to make the leap of empathy, which transports us into the soul and heart of another person. In
those transparent ,moments we know other peoples joys and sorrows, and we care about their concerns as if they were our own.”
~ Fritz Williams
Active Listening ActivityActive Listening Activityhttp://www.ewu.edu/groups/studentlife/Active_Listeners%20.pdf