Chapter 8Chapter 8Working with Working with

PeoplePeople

DiversityDiversity►Refers to the Refers to the

great variety of great variety of people and people and their their backgrounds, backgrounds, experiences, experiences, opinions, opinions, religions, ages, religions, ages, talents and talents and abilities.abilities.

PrejudicesPrejudices►Negative biases Negative biases

or feelings, or feelings, towards people towards people of a particular of a particular ethnicity or ethnicity or culture and are culture and are not based on not based on fact.fact.

StereotypeStereotype►AssumptioAssumption that all n that all members of members of a group fit a group fit the same the same pattern.pattern.

Cultural Tendencies►Common beliefs, Common beliefs,

such as religion such as religion or a common or a common way of acting.way of acting.

ModelingModeling►Setting the example Setting the example of appropriate behavior.of appropriate behavior.►Who should do this? Who should do this? The ManagerThe Manager

Good model or not so good model?Good model or not so good model?

Benefits of DiversityBenefits of Diversity►Creates a more enjoyable and Creates a more enjoyable and

productive environmentproductive environment►Attracts more customersAttracts more customers►Becomes an employer of choiceBecomes an employer of choice► Improves legal protectionImproves legal protection

Cross-Cultural InteractionCross-Cultural Interaction►Meaningful communication among Meaningful communication among

employees from all backgroundsemployees from all backgrounds Participate in diversity trainingParticipate in diversity training Model behaviorModel behavior Integrate diversity into the mission Integrate diversity into the mission

statementstatement Encourage studying and using different Encourage studying and using different

languageslanguages Use multilingual materialsUse multilingual materials

Behaviors of a Good LeaderBehaviors of a Good Leader►Provides directionProvides direction►Leads consistentlyLeads consistently► Influences othersInfluences others►Motivates othersMotivates others►Coaches and develops Coaches and develops

othersothers►Anticipates changeAnticipates change►Fosters teamworkFosters teamwork

MotivationMotivationInternal or intrinsicInternal or intrinsic► Drive to do personal Drive to do personal

bestbest

External or extrinsicExternal or extrinsic► External rewardExternal reward

The InterviewThe InterviewAt some point in your career you’ll have At some point in your career you’ll have

to interview for a job or promotion. to interview for a job or promotion. What about the questions?What about the questions?

What can be asked and What can be asked and what can not be asked what can not be asked in order to avoid in order to avoid discrimination?discrimination?

Questions that can not be Questions that can not be askedasked

► RaceRace► Ethnic backgroundEthnic background► Country of originCountry of origin► Former or maiden nameFormer or maiden name► Parents’ namesParents’ names► Languages other than EnglishLanguages other than English

(unless a second language is required)(unless a second language is required)► Prior arrests – convictions can be asked aboutPrior arrests – convictions can be asked about► Marital statusMarital status► Children or plans to have children, child careChildren or plans to have children, child care► Spouse informationSpouse information► ReligionReligion► Credit history or personal financesCredit history or personal finances► Disabilities, unless directly related to the jobDisabilities, unless directly related to the job► Height, weight, hair color, etc…Height, weight, hair color, etc…