chapter one: breakthrough skills for the global workplace h.l. goodall & sandra goodall...
TRANSCRIPT
Chapter One:Chapter One:
Breakthrough Skills for the Global WorkplaceBreakthrough Skills for the Global Workplace
H.L. GoodallH.L. Goodall
&&
Sandra GoodallSandra Goodall
Communicating in Communicating in ProfessionalProfessional Contexts ContextsCommunicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed
2
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
What is a Breakthrough Skill?What is a Breakthrough Skill?
“…a communication skill, or skill set, that
allows people to act purposefully and
competently on what they know.”
3
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Early Models Assumed Top-Down
Business Communication
4
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Early Models Assumed Top-Down
Business Communication
Newer Models Include Other Elements
5
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Sender
6
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Sender Receiver
7
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Sender Receiver Messages
8
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Sender Receiver Messages
Noise
9
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Sender Receiver Messages
Noise Feedback
10
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Sender Receiver Messages
Noise Feedback Channels
11
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication
Context
Physical Situation
Physical Space
Organization of Workplace
Time and Timing
Cultural Context
Communication History
Mic
roso
ft I
mag
e
12
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication
Context - Example
13
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Functions of Business and Functions of Business and Professional CommunicationProfessional Communication
Organizing Tasks and People
Creating Identities
Organizational Persona
Organizational Credibility
Organizational Savvy
Sense-Making and Interpretation
Mic
roso
ft I
mag
e
14
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Conscious Communication Conscious Communication in the Workplacein the Workplace Step 1: Choosing a Communication Goal
Audience Needs and Expectations
Likely Communication Outcomes
Criteria for Measuring Success
15
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Conscious Communication Conscious Communication in the Workplacein the Workplace Step 2: Creating Your Message
Develop a Purpose Determine Talking Points Develop Support for Points Craft Introduction and Conclusion
16
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Conscious Communication Conscious Communication in the Workplacein the Workplace Step 3: Coordinating with Others
Assemble Information Communicate with Others Respect Professional and Personal Boundaries Adapt Message, Episode, or Event
17
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Conscious Communication Conscious Communication in the Workplacein the Workplace Step 4: Delivering the Message
How Much Should I Practice?
How Can I Improve my Performance?
How Can I Maximize Feedback?
18
Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Principles of Conscious Principles of Conscious CommunicationCommunication
Conscious Communication is Mindful
Conscious Communication Displays
Awareness of Communication Process
Conscious Communication Respects
Diversity
H.L. GoodallH.L. Goodall
&&
Sandra GoodallSandra Goodall
Communicating in Communicating in ProfessionalProfessional Contexts ContextsCommunicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed