charlie talk - suny at delhi (confluence)
DESCRIPTION
TED-like presentation by Atlassian customer SUNY at Delhi on how they use Confluence.By Patrick MassonTRANSCRIPT
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Agile Methods
“Agile Project Management allows existing business processes to be modified and new business processes to be developed at the same pace as the user can articulate them.”
- Jim Highsmith Agile Project Management
Why Confluence
What do we do, how and why?Communications (inward & outward)Project managementGovernance & decision-making
Traditional Methods
Meetings (20+ hours/week)Committees (serving on over 10)E-mails“Strategic Planning”Executive visioning & initiativesAffinity programs
Confluence in an Agile EnterpriseDocumentation(Static & Dynamic):Archive, Knowledge-base, Research & Discovery,Needs Identification & Assessment,
Communication(Push/Distributed & Pull/Centralized):Announcements & Updates, Discussions, Collaboration,
Planning:(Decision-making & Project Management)Requirements Gathering, Budgeting, Readiness,
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Everything is transparent & open
Collaboration:315 Contributors, 40,000 views/month
Archive & Knowledge-baseDocumentation/Communication, 478/1yr, 794/2yr
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Documentation/Communication:
Research & DiscoveryDocumentation/Communication, 1081 edits/219 comments
Confluence: Research & DiscoveryDocumentation/Communication, 1081 edits/219 comments
LMS Migration:Loss of support for LMS, New on-line BSN program
LMS Migration:Seven month implementation, $143-306K in savings
The Confluence page on LMS Migration was posted on June 25th, 2007 courses opened in Moodle on January 18th, 2008. 87 Iterations and 18 Contributors
!Chief Information Officer (CIS)
!Director of On-line Learning (CIS)
!Manager, Networking & Telecommunications (CIS)
!Manager, Development (CIS)
!Web Developer (CIS)
!Provost
!Dean, Business & Hospitality
!Dean, Nursing
!Moodle Administrator, Oakland University
Network Replacement:8+ year old network, No service agreement/support
Network Replacement:Eight month implementation, $350K in savings
Opened the project up in Confluence on Dec 6th, 2006 with no defined architecture, topology, funding allocations, technology vendor, etc. yet the new campus-wide network was up for Fall 2007.
133 Iterations and 20 Contributors
!Chief Information Officer (CIS)
!Manager, Networking & Telecommunications (CIS)
!Network Administrator (CIS)
!VP Business & Finance
!Vendors: 3Com, CampbellNet Solutions, Cisco, Enterasys, Extreme, HP, Nortel
Other Outcomes: Data Center Build-out!Co-location to ASP model! 1 year, 38 iterations, 1 contributor, $129K in savings.
Emergency Notification System!Messages to e-mail, text, home & office phone, fax, cell.! 4 months, 5 contributors, 18 iterations, $0
Public Address System!Campus-wide audibility for emergencies, campus chimes ! 6 months, 7 contributors, 87 iterations, rides on existing network
Telecommuting!Remote/after hours coverage! 2 months, HR and Union review.
Video Security Cameras!Combines three existing, disparate camera systems! 4 months, 5 contributors, 40 iterations, rides on existing networking
What We Haven't Done:E-Mail for Admitted Students! Functional areas have not defined business rules.
E-Portfolios! Already have a system “resume building tool.”
Extended Help Desk Hours! Functional areas cannot define service levels.
Portal!No business case defined, no project sponsor.
Smartboards!Desired functionality already exists in Powerpoint.
Summer Matriculation! Functional areas cannot define business rules.
Organizational Outcomes
No more Technology Committees.No standing CIS “weeklies.”IM, Confluence (wiki & discussion forums) blogs and RSS replaced email, momos and meetings.Adoption: “opt-in,” no flags planted.Adoption across campus (27 Spaces)Resistance: new technology, non-traditional, openness, privacy, “messaging.”
