chase connect user guide · payment screen, where you’ll tell us the payment amount and desired...

Bill Pay and eBills

CHASE CONNECT®

USER GUIDE

Receive certain bills electronically and set up automatic payments for those bills

1 Terms and conditions, including fees and limitations, apply as described in the legal agreement for your online service.

Add A PayeeQuickly and easily schedule one-time or repeating payments to any

eligible payee in the United States1

2Copyright © 2020 JPMorgan Chase & Co. All rights reserved.

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Set Up A One-timePayment

Set Up RepeatingPayments

Bill PaymentActivity

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Choose Pay bills from the Pay & transfer drop-down list


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Select Add a payee in the upper-left

• Please have a copy ofyour bill handy so youcan provideinformation about yourpayee

NOTE: Eligible loans or credit cards will be automatically added to your payee list

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Search for payees in our database or fill in information about your payee. Using the search option, first tell us your payee’s name, ZIP code and your account number. If the name and address match something from our database, we’ll ask you to confirm that it matches your bill

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If we don’t recognize the business or you’d rather tell us the information yourself, choose Enter payee information from the drop-down list. We’ll ask for name, address, phone number and account number. If you don’t have an account number, you can type in a message that we’ll include each time with your payment

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Verify the information on the screen matches your bill. We’ll also let you know how long it will take for your payments to arrive—one or two business days for electronic payments, or five business days if we have to mail a check

You have the option to decide your primary account to pay from, but can always change accounts during the bill payment process. Choose Add payee, and you’re all set

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Set Up A One-time PaymentAfter you’ve set up a payee, follow a few easy steps to make a payment


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Add A Payee


Set Up Repeating Payments

Bill Payment Activity

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We’ll show you a list of all your payees. Simply choose which one you’d like to pay, and the payment box will open. Select the account you’d like to pay from, the payment date and amount. You can then choose more payees and repeat the process. When you’ve finished telling us all your payment information, choose Pay this bill or Pay these bills

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Pay them

We’ll list each bill you’re paying and total them at the bottom of the screen. Please verify all the details, and choose Pay it or

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4We’ll confirm the payments you’ve scheduled and give you the option to print a copy for your records

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Set Up Repeating PaymentsMake it easy by setting up automatic payments for payees you pay regularly

(e.g., weekly, monthly, quarterly, annually)


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Add A Payee




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We’ll show you a list of all your payees. Choose one to open the payment box, then choose Set up a repeating payment just below the payee’s name

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We’ll take you to the repeating payment screen, where you’ll tell us the payment amount and desired frequency. The drop-down defaults to monthly, but you can change it to the frequency that suits your needs

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Based on the frequency and deliver-by date you choose, we’ll ask you to pick your first payment date from a drop-down list. Choose Next to continue

Then, let us know how many payments should be in this series, up to 99. If you choose No ending date, the series will continue until you cancel it

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Please verify your payment details. For your reference, we’ll list up to your next six payments, including the send-on and deliver-by dates. Choose Next to continue

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We’ll confirm your new payment series, and you can print a copy for your records. We’ll also show your first scheduled payment at the bottom of the screen

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Bill Payment ActivityView up to 13 months of bill payment activity


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Choose Payment activity from the Pay & transfer drop-down list

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We’ll show your pending payments and past payments – up to 13 months. If you don’t see the transaction you’re looking for, you can filter to narrow the search results

In some cases, depending on the payment status, you can change or cancel the payment. Otherwise, you can choose See details, which expands to show you all of the details for that transaction

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What is the “send on” date?The send-on date is when we take the funds from your account to begin delivering your payment. You can send your payment immediately, or if you type your due date into the deliver-by date, we’ll adjust your send-on date based on how we’ll deliver your payment, either electronically or by mail

What is the “deliver by” date?The “deliver by” date is the date you’d like your payment or transfer to arrive to your payee

How can I tell whether a bill payment will be made electronically or by check?If you look at your list of payees, we let you know about how long it’ll take for a payment to arrive, as well as the delivery method, under your payee’s name. We send electronic payments to most companies, but in some cases we have to mail a check on your behalf. We always mail checks for bill payments to individuals.

Why is there a difference in send-on dates for electronic payments and checks?Some payees accept bill payments electronically, and we usually deliver your payment the same day, the next day or within twobusiness days. If your payee doesn’t accept electronic payments, we send a paper check five business days before your deliver-by date

What does “delivery method” mean?The delivery method is how we send a bill payment to your payee. We either send your payment electronically or by mailing a check. We’ll only mail a check if the payee isn’t set up to receive electronic payments (typically smaller businesses or individuals).

When will you process my bill payment?We begin processing your payment on your send-on date. If your payee accepts electronic payments, they’ll usually receive your payment the same day, the next day or 2 business days after your send-on date. If they don’t accept electronic payments, they’ll receive a check in the mail 5 business days after your send-on date.

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How will my account be debited when using bill pay?We’ll deduct your payment from your account on the send-on date to begin the payment delivery process to help ensure your payee receives it on or before the deliver-by date

Why is my account debited in advance for my bill payment?We withdraw the payment amount from your account in advance to ensure your recipient receives your payment by the deliver-by date

Why can’t I see all of my scheduled payments when I click pending payments?We show all the payments you’ve scheduled in pending payment activity except payments in “funded” or “funds needed” status. Those payments appear on the bill payment activity page

What’s the difference between a payment with a pending status and a payment with a funded status?If your payment is “pending,” we’re preparing to send your payment on the send-on date, and you still have time to change or cancel it. If your payment is “funded,” we’ve already withdrawn your payment or transfer amount from your account balance

Can I pay more than one payee at a time?You can pay up to 45 bills at a time by clicking on each payee you’d like to pay

I thought all of my payments were made electronically. Why are paper checks being sent?We send electronic payments to companies that accept them, but in some cases we have to mail a check on your behalf. We always mail checks for bill payments to individuals

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Chase, J.P. Morgan and JPMorgan Chase are marketing names for certain businesses of JPMorgan Chase & Co. and its subsidiaries worldwide (collectively, “JPMC”, if and as used herein may include, as applicable, employees or officers of any or all of such entities irrespective of the marketing name used). Products and services may be provided by commercial bank affiliates, securities affiliates or other JPMC affiliates or entities. Products and services described herein are offered by JPMC or its affiliates subject to applicable laws and regulations and service terms. Not all products and services are available in all geographic areas. Eligibility for particular products and services is subject to final determination by JPMC or its affiliates.

Chase Connect® is a registered trademark of JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. is a wholly-owned subsidiary of JPMorgan Chase & Co.

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chase connect user guide · payment screen, where you’ll tell us the payment amount and desired...

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