Christian Bason, Director

Innovation and design as drivers of social change-what does it take?

Why do we need more public sector innovation?

“We haven’t got the money, so we’ve got to think!”

Ernest Rutherford

Value of public sector innovation

Productivity

Serviceexperience

Outcomes

Democracy

Co-creation

Co-productionProfessionalsproduce

Expertscreate

Two paradigm shifts?

Involving citizens is about creating ideas thathave a better chance of working for them.

The systematic processof creating new publicpolicies and services with people, not for them.

Co-creation

Professional empathyExperiencing what citizens experience

New mode of knowledge

New meaning for adult mentally disabled

From a ”case” to being a person with a future

From digitally incompetent to digitally self-reliant

Rehearsing the futureDesign as driver of policy and service co-creation

Different kind of process

“Everyone designs who devises courses of action aimed at changing existing situations into preferred ones.”

Herbert Simon (1968)

Design

ChallengingChallengingChallengingChallengingReimagining problems & opportunities

Human Human Human Human Understanding drivers of behaviour

ExperimentalExperimentalExperimentalExperimentalPrototyping as a vehicle for learning

ConcreteConcreteConcreteConcreteVisualising to enable cross-cutting dialogues

The servicejourney...

...and pointsof pain.

Prototyping: Storyboard

Mapping system resources, current and potential, over time – to enable system redesign.

An approach that seeks to leverage all availableresources to produce the bestpossible outcomes for citizensand society at the lowestpossible cost.

Co-production

Services, regulations,benefits, etc.

Authority Citizens

Producing outcomes FOR…

Authorities

Citizen

Localcommunity

Family / friends

OutcomesCitizen + society

Producing outcomes WITH...

BusinessesNon-

governmentalorganizations

What’s new?

Not a new phenomenon, but a new awareness

Policies and services do not ”arrive” in a vacuum

Fit with recipients’experience and practicesshapes outcomes

Other actors are alwayspart of the picture

Three

approaches to

creating value

through co-

production

Redefine

www.tacsi.au.orgFind and build capacity

Facilitate

Platform

Traditional Co-production

Optimize Redefine

Help Invest in capacity

Authority Platform

1. New professional identities for public service staff: How to make the transition from ‘authority’ to ‘platform’?

2. Radical redesign of public systems: Everything could potentially change...

3. What is the role of public managers in a model of co-production?

Challenging public services

The leadership challenge

“My staff don’t question the new insights we gained from involvingcitizens. But they question the consequences for our organization”.

Public Manager

Policy Press2010

mind-lab.dk/en

christianbason