Leading Public Sector InnovationDriving change with people, not for them

Christian Bason, Christian Bason, Christian Bason, Christian Bason, DirectorDirectorDirectorDirector, MindLab, MindLab, MindLab, MindLab

Policy Press2010

Co-creating to

tackle ”wicked

problems”...

Innovation defined

Implementation ValueIdea

Value of public sector innovation

Productivity

Serviceexperience

Outcomes

Democracy

Shifts in innovation approaches

From random innovation to a conscious andconscious andconscious andconscious and

systematic approach systematic approach systematic approach systematic approach to public sector renewal

From managing human resources to buildingbuildingbuildingbuilding

innovation capacity innovation capacity innovation capacity innovation capacity at all levels of government

From running tasks and projects to orchestrating processes orchestrating processes orchestrating processes orchestrating processes of coof coof coof co----creationcreationcreationcreation, creating new solutions with people, not for them

From administrating public organisations to courageously courageously courageously courageously leading leading leading leading innovation across and beyond the public sector.

Four C’s: An innovation ecosystem

CCCCOURAGE(TO LEAD)

CCCCAPACITY(POWER TO INNOVATE)

CCCCONSCIOUSNESS(CREATING A NEW LANGUAGE)

CCCCO-CREATION(ORCHESTRATING THE PROCESS)

How might we discover ways of

innovating to generate value

across all four “bottom lines”?

The systematic process of creatingnew solutions with people, not for them:

• Broader scope of peoplepeoplepeoplepeople [citizens+]

• New mode of knowledgeknowledgeknowledgeknowledge [qualitative, first-hand]

• Different kind of processprocessprocessprocess [design-driven]

Co-creation defined

Co-creation

Co-productionProfessionalsproduce

Expertscreate

Co-creation can enable co-production

Professional empathy

Experiencing what citizens experience

The Australian Centre for Social Innovation, www.tacsi.au.org

Rehearsing the future

Prototyping to drive learning

#1

Going very close-up for insight

#2

Zooming out for redesign

#3

From ‘service delivery’ to leveraging resources for better outcomes

Three principles

www.mind-lab.dk