IT Solution Summit 2011Ian Gifford COO

NEW! LokiBMC Service Desk Express Reporting & Process Automation

Agenda• About Us

• Our Customers

• Our Solution

• What’s New − BMC SDE: reporting & process automation

− Loki

• Key Benefits

• Summary

About Us• Founded: London 2002

• Offices: North America & UK

• Microsoft Silver Independent Software Vendor & BMC Software Technology Alliance Partner

• Customers: 1000+ worldwide

Our Customers

Customer Application• Report Scheduling

− Automated delivery of the right information, in the right format, at the right time, to the right people – internal, customers, partners & suppliers

− Free up IT resource to focus on other projects

• Business Process Automation − Streamlining processes and information flow between

departments, customers, partners and suppliers

− Extend ERP and other standard or in-house applications

Our Products

For MS SQL Server Reporting Services

For Crystal Reports

For MS Access

How It Works

Process Scheduling Engine

Process Scheduling Engine

Process Scheduling Engine

• Management Team• Finance• Sales • Business Units

Process Scheduling Engine

• Management Team• Finance• Sales • Business Units

• Warehouse• Logistics • Manufacturing

Customers IT Service Desk

Process Scheduling Engine

• Management Team• Finance• Sales • Business Units

• Warehouse• Logistics • Manufacturing

Customers IT Service Desk

Process Scheduling Engine

• Management Team• Finance• Sales • Business Units

• Warehouse• Logistics • Manufacturing

Customers IT Service Desk

Process Scheduling Engine

• Management Team• Finance• Sales • Business Units

• Warehouse• Logistics • Manufacturing

Customers IT Service Desk

Process Scheduling Engine

• Management Team• Finance• Sales • Business Units

• Warehouse• Logistics • Manufacturing

Customers

• Customers• Suppliers• Partners• Administration

• Quotations• Purchase Orders• Invoices• Payroll• Remittance Advice• Salary Slips• Delivery Notes• Credit Reports

IT Service Desk

Process Scheduling Engine

• Management Team• Finance• Sales • Business Units

• Warehouse• Logistics • Manufacturing

Customers

• Customers• Suppliers• Partners• Administration

• Quotations• Purchase Orders• Invoices• Payroll• Remittance Advice• Salary Slips• Delivery Notes• Credit Reports

IT Service Desk

• Who benefits and why?

Loki: Power to Schedule Anywhere

• Report Scheduling

• “Self Healing”

• Event Driven Automation

• Keeping Customers Informed

• Building Partnerships

Creating the WOW!

• Extensive scheduling and distribution

• Outstanding flexibility

• Rich features and benefits− Snapshots

− Deferred delivery

− Microsoft Sharepoint

− Automation schedules

Report Scheduling

Automation Schedules

• What happens if:− There is a power problem, the data

source is unavailable, or any reason why a report cannot run

− The scheduler will keep trying until it is successful (configurable control)

Self Healing

• The “blank/empty” report− Ignore – Send – Alert – Other Actions

• Delivery reports checking− Check if all planned reports have been delivered,

if not try again in 30 minutes

• Updates operational and DBA personnel - keeps them ahead

• Enhances the organisation’s professional image

Self Healing

Event Driven Automation• Enhance management effectiveness

• Save critical time delays by automating actions required to meet contracted deadlines

• Real time actions

• Automatic status updates

• Keeping the customer informed

Event Driven Automation

Event Driven Automation• Automated status updates

• Set updates or “when” “IF” send this report

• Automated action on receipt of e-mail

• Report requests via portals automatically actioned

• Ensures a customer-centred focus by maximising information available

Building Partnerships• Thinkware / BMC / ChristianSteven:

Automation is key and core to our business

• Determined to continually add value to your business

• Forums and community web facilities with web-based open training sessions

• Robust support & development roadmap

• Future solutions for strong partnerships and service

What Next?• Arrange full product demo

• Thinkware Account Management can explain further the combined benefits of BMC - ChristianSteven - Thinkware expertise

• No Cost Trial…plus:− Any company registering interest today

and eventually purchasing a Premium Edition will be supplied with an iPad at the time of the purchase

Thank you for listening.