Christine R. Jones

PROFESSIONAL PROFILE I am a knowledgeable and efficient teammate with 18 years of experience in financial and banking offices. Being an energetic, self motivated, professional, I have experience in management, operations and office administration. While being a productive, multi-tasked person, I have exceptional organizational, phone and writing skills. I also work well both independently and as part of a team. I adapt quickly to new processes and possess excellent communication skills. I work exceptionally well in fast-paced environment driven by tight deadlines and am competent and knowledgeable in financial regulations while employing a critical eye toward document details.

HIGHLIGHTS OF QUALIFICATIONS & EXPERIENCE

- I have been in management with a focus on operations and customer service for 18 years. I maintain a relationship with mortgage partner, send referrals, and follow up as needed.

- I have performed client corrections and immediate follow up for over 15 years- I research, correct and follow up on all branch errors - I research and approve complex transactions on a daily basis- I have documented processes and procedures and communicated with the departmental heads to report yearly,

monthly and daily - I continuously exceed client service expectations - I have trained and supervised a team of up to 7 associates- I plan and schedule meetings and appointments, organize and maintain paper and electronic files, support projects,

conduct research, and provide information by using the telephone, postal mail, and e-mail for upper management.- Maintain and log regular coaching sessions, development plans, and monthly performance reviews while delivering

disciplinary action reviews to employees to ensure consistency with all bank protocol. - I ensure procedures are followed by coaching, observing and auditing daily activities.- I am in consistent communication with management team to ensure shared vision of focuses and goals to maintain

safe, comfortable, and respectable work environment.- I interview prospective new employees.- I maintain all SunTrust trainings and ensure all teammates are up to date and in compliance - I lead weekly calls with other teammates, to ensure sales and operational goals are met as well as updating

performance.- I consistently exceeded individual goals and by coaching teammates. They consistently made monthly and

quarterly sales goals as well. - I have facilitated weekly sales meetings to all teammates.- I was the “SunTrust at Work” program manager and presented to local businesses.

SKILLS Bank Management Software

Platform Financial System ARGO Teller System Edge$ell Web Referral Mini Host Prime Performance Indicator PC Vision ImageLink

Desktop Applications Windows (98, 2000, XP), MS Office (Outlook, Word, Excel)

PROFESSIONAL EXPERIENCE SunTrust Banks, Inc. Feb 1998 –- Present

Client Service Manager/ Teller Coordinator- Pocono Crossing Branch Sept 2012 – Present

Teller Coordinator- Summit Ave Branch Jul 2011 – Sept 2012

Mobile: (571) 243-0501Email: CJones22508@Yahoo.com

9212 Groundhog Dr. Richmond, VA 23235

Teller Coordinator- Spotsylvania Courthouse Branch Nov 2010 – Jul 2011

Education

Potomac Senior High School91-95General Diploma

Training courses through SunTrust Banks, Inc.

Foundations of ManagementEnhanced Anti- Money LaunderingBusiness Etiquette for SupervisorsOJT Facilitator WorkshopManaging a Secure WorkplaceManaging Customers, Confrontation, and Conflict

Developmental Coaching - Coaching and Perception- In the Action Coaching

Foundations of Management- Delegation BasicsManagement Workshops

- Interviewing and Selection- Managing Performance Standards

Managing and Coaching the Teller Team

References

Available upon Request