christoph engelhardt @itengelhardt … · email 1: signup abandonment emails inspired by cart...

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3 EMAILS TO INCREASE YOUR MRR CHRISTOPH ENGELHARDT @ITENGELHARDT CHRISTOPHENGELHARDT.COM

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Page 1: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email

3 EMAILS TO INCREASE YOUR MRR

CHRISTOPH ENGELHARDT @ITENGELHARDT

CHRISTOPHENGELHARDT.COM

Page 2: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email

5 OUT OF 9 SPEAKERS FOCUS ON EMAIL MARKETING WITH THEIR PRODUCT#JUSTSAYIN

Page 3: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email

GOOD EMAIL HABITS

Page 4: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email

PERSONALIZE

Page 5: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email
Page 6: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email

FOLLOW UP

Page 7: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email

IF YOU SEND AN EMAIL ONCE, IT IS WORTH SENDING TWICE

Page 8: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email
Page 9: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email
Page 10: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email

SIGNUP ABANDONMENT EMAILS

Page 11: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email
Page 12: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email
Page 13: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email
Page 14: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email

EMAIL 1: SIGNUP ABANDONMENT EMAILS

▸ Inspired by Cart Abandonment Emails in eCommerce

▸ 60% of visitors drop out at CC

▸ but we have their email address…

▸ spam the living shit out of them

▸ graciously remind them of what they’re missing out on

▸ Survey result: ~10% lift in conversion rate

Page 15: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email
Page 16: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email
Page 17: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email

TRIALEXTENSIONEMAILS

Page 18: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email

EMAIL 2: TRIAL EXTENSION EMAILS

▸ Typical trial user:

▸ sign up

▸ toy around a bit

▸ become inactive

Page 19: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email

SHOULD I CHARGE OR SHOULD I LET THEM GO?

Every first time SaaS owner. Ever.

Page 20: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email
Page 21: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email

VALUE DEMONSTRATIONEMAILS

Page 22: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email

EMAIL 3: VALUE DEMONSTRATION EMAILS

▸ Churn is a major problem for most SaaS

▸ Often the value of your product is invisible to users

▸ Find a correlation between key metric and $

▸ e.g. “Preventing 13 no-shows results in $910 revenue”

▸ e.g. “You have billed $5,000 in the past week”

Page 23: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email
Page 24: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email
Page 25: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email

SUMMARY

▸ Habits:

▸ Personalize

▸ Follow up

▸ Emails:

▸ Signup Abandonment Emails

▸ Trial Extension Emails

▸ Value Demonstration Emails

Page 26: CHRISTOPH ENGELHARDT @ITENGELHARDT … · EMAIL 1: SIGNUP ABANDONMENT EMAILS Inspired by Cart Abandonment Emails in eCommerce 60% of visitors drop out at CC but we have their email

LEARN MORE:

▸ http://SaaSEmailMarketing.net

▸ Twitter: @itengelhardt