CONFIDENTIAL AND PROPRIETARY This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distr ibuted or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

CIO Roadmap 2017 – Så håller du

dig på toppen

Stockholm, 15 februari 2017

Annelie Lundqvist

Senior Executive Partner

@CDOannelie

1 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

Predictions About the Future Increasingly Become Predictions About What Disrupts Our Lives

2 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

The Top 10 Strategic Predictions for 2017 and Beyond

2020

100M Shopping

augmented

30% Browsing

with no screen

2020

Bns Changed by

algorithms

2020

$10B Blockchain

business

2022

20% Abandon

mobile apps

2019

20% Of activities

involve digital giants

2021

$1x7 Innovation

versus modernization

2019

$1T Saved with

IoT

2022

40% Cut healthcare

costs

2020

<3% Increased data

center storage

2018-2020

Business Innovation

Secondary Effects

Vehicle en route

ETA 7 minutes

Digital Experience and Engagement

4 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

Future Disruption Should Be Measured by Intensity

Recognize

Prioritize

Respond

5 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

Digital Experience

and Engagement

will draw people

into nonstop

virtual interactions

Consider This …

6 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

By 2020, 100 Million Consumers Will Shop in

Augmented Reality (AR)

Recognize: AR games are the beginning.

1

Prioritize: Smartphones Head-Mounted Displays Tablets

Respond: Deploy AR for shopping.

Near-Term Flag: By YE17, one in five leading global retail brands deploy AR. Analysis by: Noah Elkin

7 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

Reason Analyze

Last Year, We Postulated That …

The "Robos" Have Already Begun to Rise

Machines will create significant amounts of business content

Generate Inform

Now, "bots" will be a significant part of our reality.

8 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

By 2020, the average person will have more conversations with bots than with their spouse.

Who Will You Talk To?

By 2020, 30% of Web Browsing Sessions Will

Be Done Without a Screen 2

Recognize: "Voice-first" interactions are here..

Analysis by: Andrew Frank

Prioritize: Conversational UX Bot Interactions Machine Learning

Respond: Build industry use cases and open APIs.

Near-Term Flag: By YE17, 5% of consumer-facing websites feature audio interfaces (aka voice-enabled "chatbots").

10 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

By 2020, smart agents will facilitate

40%

Last Year, We Predicted That …

of mobile interactions, and the post-app era will begin to dominate.

11 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

20% of Brands Will Abandon Their Mobile

Apps by 2019 3

Recognize: Apps, on average, are not great investments.

Prioritize: Mobile Web Mobile Apps Expired Apps

Respond: Build New Progressive Web Apps and Instant Apps.

Near-Term Flag: At YE17, the number of branded applications realizing monthly usage growth declines from YE16.

Analysis by: Charles S. Golvin

12 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

Adapt Replicate Evolve Spawn

By 2020, Algorithms Will Positively Alter the

Behavior of Billions of Global Workers 4

Recognize: Algorithms use behavioral, psychological, social and cognitive science.

Prioritize: Catalog Broker Share Protect Algorithms

Respond: Solve talent retention and attraction with pervasive algorithms.

Near-Term Flag: By YE17, increases in profit margins due to positively altered employee behaviors are reported.

Analysis by: Gavin Tay

13 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

Business Innovation will create extraordinary

change from mundane concepts.

Consider This …

14 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

By 2022, a Blockchain-Based Business Will Be

Worth $10 Billion 5

Recognize: Blockchain applications are immature, but not for long.

Prioritize: Ledger Experiments Blockchain Ledgers Smart Contracts

Respond: Blockchain roadmaps must include transaction efficiency.

Near-Term Flag: By YE17, deployment of multimode blockchains across industries.

Analysis by: David Furlonger, Martin Reynolds, Ray Valdes

15 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

Digital Giants Are Everywhere

By 2021, 20% of All Activities in Which an Individual Engages Will Involve at Least One of the Top Seven Digital Giants

6

Recognize: The top seven digital giants are Google, Apple, Facebook, Amazon, Baidu, Alibaba and Tencent.

Prioritize: Make It Digital Make It Programmable Make It Smart

Respond: Join, or compete with, digital giants' platforms and ecosystems.

Near-Term Flag: By 2018, at least two digital giant brands per kitchen.

Analysis by: Hung LeHong

17 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

Secondary effects

will be more

disruptive than the

initial digital change

Consider This …

18 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

Audience Profile Data

Facial Recognition

Emotion Detection

Voice Recognition

Through 2019, Every $1 That Enterprises Invest in Innovation Will Require an Additional $7 in Core Execution

7

Recognize: How far your "legacy" IT environment is behind

Prioritize: Modernization Innovation Transformation: Not the other way round

Respond: Evaluate Mode 2 in terms of Mode 1 investments.

Analysis by: Allie Young, Pat Sullivan

19 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

Last Year, We Postulated …

… every minute on new IoT hardware

2016

$2.5M spent …

2021

1M IoT devices …

… purchased and installed every hour

20 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

By 2018, Through 2020, IoT Will Increase Data Center Storage Demand by Less Than 3% 8

Recognize: Most IoT-generated data will not be stored or retained.

Prioritize: Mobile Web Mobile Apps Expired Apps

Respond: Pilot IoT algorithms to gauge data retention need.

Analysis by Peter Middleton and Joseph Unsworth

Near-Term Flag: By YE17, no significant new regulatory requirement to store IoT data.

21 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

By 2022, the IoT Will Save Consumers and Businesses $1 Trillion a Year in … 9

… Maintenance

… Services

… Consumables

Recognize: Predictive maintenance saves 10% to 20% over preventive maintenance.

Prioritize: Fix expensive assets Capture quick savings Seek short payback periods

Respond: Identify costs and target a 10% reduction with IoT.

Analysis by: Benoit Lheureux; Martin Reynolds; Alfonso Velosa

Last Year, We Predicted That by 2018 …

2M employees will be

required to wear health

and fitness tracking

devices as a condition

of employment

22 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Analysis by: Manjunath Bhat and Angela McIntyre

By 2020, 40% of Employees Can Cut Their Healthcare Costs by Wearing a Fitness Tracker 10

Recognize: People are nowhere near physically active enough.

Prioritize: Corporate Health Monitoring Fitness Programs Fitness Coaching

Respond: Align metrics to outcomes for employees in your industry.

Near-Term Flag: By YE17, multinational corporations sponsor the use of wearable fitness tracking devices.

24 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

The Top 10 Strategic Predictions for 2017 and Beyond

2020

100M Shopping

augmented

30% Browsing

with no screen

2020

Bns Changed by

algorithms

2020

$10B Blockchain

business

2022

20% Abandon

mobile apps

2019

20% Of activities

involve digital giants

2021

$1x7 Innovation

versus modernization

2019

$1T Saved with

IoT

2022

40% Cut healthcare

costs

2020

<3% Increased data

center storage

2018-2020

MODE 1: EXPERIENCED HANDS

MODE 2: BEGINNER’S MIND

“The beginner’s mind sees many possibilities, while the experienced mind only sees few.”

— Shunryu Suzuki

28 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

Three things to consider …

Review the kind of work you were doing in 2014-2015.

Make sure 75% has now been delegated

1 Get mentoring from a digital-centric company and/or

reverse mentoring 2 Surface hidden non-IT knowledge sets in your people

such as arts, social science, engineering or physics.

Encourage them to apply these ideas & thinking patterns 3

29 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..

When you do the right things, great results always follow

Digital is a Team Sport

CONFIDENTIAL AND PROPRIETARY This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distr ibuted or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

CIO Roadmap 2017 – Så håller du

dig på toppen

Stockholm, 15 februari 2017

Annelie Lundqvist

Senior Executive Partner

@CDOannelie