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Noemi Carreno-Houshmand

Cisco Collaborative Professional Services

Program Managerncareno@cisco.com512-378-6359

May 24, 2013

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AGENDA

Collaborative Professional Services• Program Overview• Portfolio Offerings• Engaging with CPS

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Collaborative Professional Services

Partner Customer

• Portfolio of professional services sold only to qualified partners

• Eligible to ATP, Gold, Silver & Premier partners

• Develop new practice / strengthen existing capabilities

• Planning, Design, & Optimization phases of Lifecycle

• Support partners with projects in the commercial to mid-enterprise segments

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Collaborative Professional Services• Cisco – Partner Collaboration

Cisco provides: engineering expertise, smart services innovation, best practices, proprietary methodologies Partner provides: intellectual capital, resources, and customer knowledge

• SKU based - Fixed scope / price• Orderable in CCW * • Delivered to partner remotely and

virtually via Cisco NCEs/CCIEs

• Project based• Invoiced upon project completion *

* Exception Knowledge Services

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1 Guidance Services

Development Services

Assessment Services

Practice Accelerator Workshops

Knowledge Services

BORDERLESS NETWORKS

FUELING BUSINESS TRANSFORMATION

ENSURING CUSTOMER SUCCESS

Collaborative Professional Services Portfolio Offerings

COLLABORATION

DATA CENTER /VIRTUALIZATION /

CLOUD

Deployment ServicesCLOUPIA

SAP HANA

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GUIDANCE SERVICES ASSESSMENT SERVICEGUIDANCE SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORSDEVELOPMENT SERVICESB

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** Partner Specialization required for all guidance services **

Validate partner created documentation: - High Level Designs - Low Level Designs - Network Implementation Plans - Test Plans Technical Findings document

Guidance Services

Borderless Network Guidance Service Identity Services Engine Guidance ServiceUnified Communications Guidance Service Video Guidance Service Data Center Guidance Service

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DEVELOPMENT SERVICES ASSESSMENT SERVICESGUIDANCE SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORSB

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Deliver Designs and As-built documentation - High Level Design - Detailed Design - Network Implementation Plans - Test Plans - Migration Plans

Development Services

Borderless Network Development ServiceUnified Communications Development ServiceVideo Development ServiceData Center Development ServicePrivate Cloud Development Service

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DEVELOPMENT SERVICES ASSESSMENT SERVICESGUIDANCE SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORSB

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Intelligent validations and recommendations for network stability, optimization, performance & security: - Discovery Tool - Detailed Reports - Review Discussion - Actionable recommendations

Assesssment Services

Routing & Switching AssessmentRouter & LAN Switch multi-day Audit Network Device Security AssessmentIPv6 AssessmentIdentity Services Engine Readiness AssessmentVideo Level Service Agreement AssessmentUnified Communications AssessmentUnified Messaging AssessmentContact Center AssessmentVideo AssessmentData Center Assessment

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GUIDANCE SERVICES DEVELOPMENT SERVICES KNOWLEDGE SERVICESASSESSMENT SERVICES PRACTICE ACCELERATORSB

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Technical Knowledge Library

- Subscription-based experiential knowledge for Cisco solutions - Access to proprietary knowledge portal available 24 x 7 - Accessibility via a web browser or a mobile application - Content supports plan, build, & manage phases

KnowledgeServices

Network Infrastructure Knowledge ServiceWireless Knowledge ServiceSecurity Knowledge ServiceCollaboration Knowledge ServiceData Center Knowledge Service

Total Knowledge Library (TKL)

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Comprehensive Knowledge Flavors Advanced Services Best Practices • Design and implementation guides

• White papers and technical tips

• Video on demand (VoD) presentations and other self-study resources

Cisco® Press titles• Available in digital format

Learnings from Solution Validation Labs• Test cases, benchmarking results,

and recommendations

Case Studies from Customer Proof of Concept (CPOC) Labs• Experiential learning from CPOC Labs

IntelliShield Security feeds• Comprehensive and actionable threat and

vulnerability information

CCENT/CCDA/CCNP/CCNA Security & Voice Certification• Self-Study Guides

• Certification exams test-preps

NEW

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GUIDANCE SERVICES DEVELOPMENT SERVICES PRACTICE ACCELERATORSASSESSMENT SERVICES KNOWLEDGE SERVICESD

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Practice Accelerator Workshops Cisco Provides to Partner consultative workshops to enable the establishment of a new practice:• Technical Selling and Consulting• Design/Delivery Methods• Project Management• Lab/Demo

Practice Accelerators

Cloud Builder Accelerator ServiceFlexpod Technical Consulting Accelerator ServiceVirtualization Experience Infrastructure Technical Consulting Accelerator ServiceUnified Computing System Partner Lab Demonstration Accelerator Service

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Why CPS

Alternative AS support model available to partners

Scale Professional Services

Expand Operational Efficiencies

Generate new business streams

Increase profit margins

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TECHNICAL SERVICES ADVANCED SERVICES

Cisco Brand ResaleSmartNetSmartCareSmartnet Total Care

CISCO SERVICES

Partner Branded svcs CSSP CSPP PSS

1) Direct (CBR)SOW Based AS-T AS-F AS-S

Cisco-Customer

2) Collaborative Professional Services (CPS)No SOW

AS-F AS-S

Cisco-Partner Engagement

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