cisco ip-phone-customer-pres-bdm

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1Cisco Confidential 1© 2013 Cisco and/or its affiliates. All rights reserved.

Alexander Ospino

Cisco Unified IP PhoneCustomer Overview Presentation

Cisco Partner

May 21, 2014

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

Technology Trends

Mobility

Video

Cloud


Medianet

Cisco Comprehensive Collaboration Architecture

PlatformServices

Activity Stream and Social Graph

Content Management

IM and Presence

Directory and Identity

Scheduling and Calendaring

Voice and Video

Delivery Model Cisco HostedOn Premises Partner Hosted

Environments

End User Business and CustomerIT Administrator

Experience


Why Cisco Collaboration and Cisco Unified IP Phones?• Broad portfolio

Maximizes investment

Basic to fully advanced features

• Powerful, yet easy-to-use

• Rich reliable, always-available interactions

Comprehensive unified communications

Transcend boundaries with video

Redefine workflows with apps

Personalized experiences


Cisco IP Phone PortfolioChoice to Meet Your Needs

• Comprehensive Integrated CollaborationCisco DX600 Series

UC, HD Video, Conferencing, IM/Presence, Cloud and Personalization in one desktop device

• Cost-effective Video Collaboration IP Phones 8900 and 9900 Series

Entry level video collaboration (standard def)

• Everyday Voice Communications IP Phones 7800, 7900 and 8800 Series

Reliable, full-featured for various use cases

• Occasional Voice CommunicationsSIP IP Phones 3900 and IP Phones 6900 Series

Cost-effective Video Collaboration

Everyday Voice Communications

Occasional Voice Communications

Comprehensive Integrated Collaboration


Cisco Desktop Collaboration Experience DX600 Series


Understanding the Value of Collaboration Interactions

Collaboration interactions vary by task

Task drives the interaction experience & endpoint requirements

One size does not fit all

Most Users access multiple collaboration endpoints during the day

Inte

ract

ion

Val

ue

Fidelity, Reliability, and Availability

Collaboration Interaction Curve

Interaction value of the meeting determines the endpoint needs of the user


Understanding the Value of Collaboration Interactions

Collaboration interactions vary by task

Task drives the interaction experience & endpoint requirements

One size does not fit all

Most Users access multiple collaboration endpoints during the day

Inte

ract

ion

Val

ue

Fidelity, Reliability, and Availability

Collaboration Interaction Curve

Interaction value of the meeting determines the endpoint needs of the user

Collaborative relationships are important

High video and conferencing frequency usage – 3+ hours/day

Users require Always On collaboration and computing

Power user of integrated UC features

Advanced Collaboration


Advanced Collaboration Demands a Multi-purpose Endpoint

Intuitive touch screen navigation and innovative

personalization

Real-time video, integrated presence and viewing of

shared documents

Access to corporate cloud services and cloud apps

High-quality voice, video and conferencing


Advanced Collaboration Demands a Multi-purpose Endpoint

Intuitive touch screen navigation and innovative

personalization

Real-time video, integrated presence and viewing of

shared documents

Access to corporate cloud services and cloud apps

High-quality voice, video and conferencing

Strategic Intent:

Do for the desk phone what the smartphone did

for the mobile phone


Personalization Communications

Introducing the Smart Desk Phone

Cisco Desktop Collaboration Experience DX600 Series

Cloud Ready

Collaboration


Always-On Collaboration for the Desk

• HD Voice and Video Communications

• Comprehensive UC suite

• Integrated Conferencing, IM & Presence

• On-demand Access to Cloud Apps and Services

• Personalize with Android

• IT Deployed & Managed

Cisco DX650


Why Cisco DX600?

CollaborationSeamless integration with

Cisco apps

ProductivitySuperior user experienceMaximize virtual team interactionsAccelerate decision making

InnovationDrive business transformationFast access to experts and information

CommunicationsAlways on, reliable, HD voice,

video and conferencing experience

Cloud-ReadySecure, reliable access to

corporate services and cloud apps GrowthIncrease employee productivityEnhance customer experience Personalization

Communications experience the way you like it


Cisco Unified IP Phones 9900 Series


Accelerate Business with High-Quality Standard-Definition Video

Richer Multimedia Experiences

Extend Workspace Flexibility

Maximize Your Investment

Earth-friendly Enhancements

Cisco Unified IP Phones 9900 SeriesTransform How You Collaborate


A Focus on User Experience with the IP Phone 9900 Series

Rounded Keys

Tricolor LED’s

Personalization

Adjustable Display,USB, BluetoothEnhanced

Acoustics

Line/Feature & Session Keys


IP Phone 9971

IP Phone 9951

Cisco Unified IP Phone 9900 SeriesAccelerate Collaboration

Cost-effective Video Collaboration Endpoints

• Knowledge Professionals, Administrative, Managers and Executives

• H.264 HQ standard definition video

• High-definition voice

• Connectivity: Gigabit Ethernet, Wi-Fi*, USB

• Experience: High-resolution color displays (VGA)

Custom language presentation

Bluetooth headset and handsfree profiles

• Personalization: Colors, handset styles, wallpapers

• GreenPower Save Plus

*9971 model only


Cisco Unified IP Phone 9951

High-definition voice

Programmable Soft-label Keys and Four Fixed Keys

Settings, Directory and Messages Keys

Earth-friendly PlasticsIncoming Call/Message

Waiting Indicator

Two Handset Styles

Five Programmable Line/Feature Keys

Rounded Ergonomic KeysMute, Headset, Speakerphone

Keys

10/100/1000 Ethernet Switch Port

Transfer, Conference & Hold Keys

5” diagonal, VGA, Backlit, Anti-glare Color Display

Five Session Keys with LED status indication

Volume Up/Down Key

Navigation Keys & Select Button

Release and Back Keys

Cisco Unified Video Camera via USB

USB Port and Audio-In/Out Jacks

Bluetooth Radio



Programmable Soft-label Keys (Touch-Sensitive)



Waiting Indicator

Two Handset Styles

Six Programmable Line/Feature Keys


Keys



5.6” diagonal, VGA, Backlit, Anti-glare Color Display with

Full Touchscreen

Six Session Keys with LED Status Indication

Volume Up/Down Key



Cisco Unified Video Camera via USB

USB Port and Audio-In/Out Jacks


Bluetooth Radio

802.11 a/b/g Wi-Fi Radio


Cisco Unified Video CameraTransform Collaboration with Video• Ergonomically integrated• Plug n Play via USB• H.264 standard interactive video

High performance

Video interop

• 2.0 megapixel camera• Resolution:

30 fps for VGA

• Video Mute (local end)• Video Preview – local end video• Charcoal and Arctic White

Requires 9.0(2) IP Phone firmware or later


Cisco Unified IP PhoneHandset Style Options• Greater choice and user comfort

• Slimline and standard optionsSlimline weighs 5oz/140G and more tapered

Standard weighs 6oz/170g with a fuller earpiece

Both handsets weigh less than today’s 7900 Series

7.4oz/210g


Cisco Unified IP Color Key Expansion ModuleEasy Expansion and Investment Protection

• 36 programmable line/feature keys per module• 18 physical keys

Page 2 key for additional 18 keys

• Graphical, backlit color LCD display with LCD labels

480 x 272 pixel

• Tri-color LED’s for call state indication• Power save option for cost savings• Wall-mountable• Power

802.3at inline power802.3af requires local power cube 4


Earth-friendly EnhancementsCisco’s Ongoing Focus

• Reduced power consumption

“Power Save Plus” administrative option

ASIC components

• Reground & recyclable plastics

• Restriction of Hazardous Substances (RoHS) compliant


Cisco Unified IP Phone 9900 SeriesPortfolio Benefits• Reduced Total Cost of Ownership

Lower OPEX with video integration Boost ROI in Wireless Networks with Wi-FiReduce energy consumption with Power Save

• Enhanced User ExperienceFreedom at the desk with BluetoothRicher application experience with color displaysReduce fatigue with wideband audioAdd flexibility and convenience with USB optionsMore personalization with choice of colors, handset styles, wallpaper


In Closing…• Cisco focused on world class collaborative experiences

• Continuing to build upon strengths in collaboration, video and user experience

• The IP Phone 9900 Series portfolio

Elevates collaboration experience integrating video

Simple as a phone call…

Larger, graphical displays enrich the multimedia experience

Extensible with USB and Bluetooth for accessories to expand ROI


Seeking More Information?It’s available on Cisco.com• IP Phone 9900 Series

www.cisco.com/go/ipphones/9900

• Cisco Unified Video Camera

www.cisco.com/go/ipphones/accessories

• Cisco Unified IP Color Key Expansion Module


• Tour the IP Phone 9900 Series from your own endpoint

http://www.cisco.com/en/US/products/ps10453/prod_presentation_list.html

http://www.cisco.com/go/ipphones/9900

http://www.cisco.com/go/ipphones/accessories





Cisco Unified IP Phone 8900 Series Superior Multimedia ExperienceCollaboration Endpoints for Everyday Communications

• Knowledge Professionals, Administrative, Managers and Executives

• Integrated standard definition video (8945)

• Programmable/line feature keys

• High-definition voice (wideband)

• Connectivity: Gigabit Ethernet

• Experience: High-resolution color displays USBCustom language presentation

• Personalization: Choice of colors, handset styles, wallpapers

• GreenPower Save Plus

IP Phone 8961

IP Phone 8945




Programmable Soft-label Keys and Four Fixed Keys



Waiting Indicator

Two Handset Styles

Four Programmable Line/Feature Keys

Rounded Ergonomic KeysMute, Headset, Video Mute,

Speakerphone Keys




Volume Up/Down Key


IEEE PoE Class 2 Video Endpoint

Bluetooth Radio (Headset only)




Five Programmable Soft-label Keys and Four Fixed

Keys



Waiting Indicator

Two Handset Styles

Programmable Line/Feature Keys


Keys




Session Keys with LED status indication

Volume Up/Down Key



USB Port


Cisco Unified IP Color Key Expansion ModuleEasy Expansion and Investment Protection• Support on IP Phone 8961• 36 programmable line/feature keys per module• 18 physical keys

Page 2 key for additional 18 keys

• Graphical, backlit color LCD display with LCD labels480 x 272 pixel

• Tri-color LED’s for call state indication• Deep-sleep option for power savings• Wall-mountable• Power

802.3at inline power802.3af requires local power cube 4


Cisco Unified IP PhoneHandset Style Options• Greater choice and user comfort

• Slimline and StandardSlimline weighs 5oz/140G and more tapered

Standard weighs 6oz/170g with a fuller earpiece

Both handsets weigh less than today’s 7900 Series

7.4oz/210g for the 7975


Earth-friendly EnhancementsCisco’s Ongoing Focus


“Power Save Plus” administrative option

ASIC components


• Restriction of Hazardous Substances (RoHS) compliant


Cisco Unified IP Phone 8900 SeriesPortfolio Benefits• Reduced Total Cost of Ownership

Improve collaboration and reduce OPEX costs with High-quality standard-definition videoEasily and scalably expand with IP Color Key Expansion Module

• Enhanced User ExperienceRichard application experience with high-resolution color displaysReduce fatigue with crystal clear audio communicationsAdd flexibility and choice with USB for wired and wireless headsetsGreater personalization with choice of handset styles


In Closing…• Committed to delivering world class collaborative

experiences• Evolution of our portfolio continues

Strengths in collaboration, video, network evolution and user experience

• The IP Phone 8900 Series:Delivers rich multimedia experiences including video as easy as a phone callHigh-definition voice to maximize productivityExtensibility and flexibility with options such as Key Expansion Modules and USB for choice in headsets


Seeking More Information?It’s available on Cisco.com• IP Phone 8900 Series

www.cisco.com/gp/ipphones/8900

• Cisco Unified IP Color Key Expansion Module


• Tour the IP Phone 8900 Series in 3D right from your own endpoint!


http://www.cisco.com/gp/ipphones/8900





Cisco Unified IP Conference Phone 8831Enhancing People-Centric CommunicationsEveryday Voice Communications Endpoint

• Designed for Conference Rooms and Executive Offices

• Expanded Room Coverage

Up to 1500 square feet/139 sq. meters

Daisy-chaining (max of two)

• Superior Handsfree Wideband Audio

First two-element conference phone

• Wired Control Panel

Ideal for multi-chairperson conferences

• Accessory Options

DECT Wireless Extension Microphones

• Device Security & Encryption


Cisco Unified IP Phone 7900 Series


Cisco Unified IP Phone 7962G/7965G

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7942G / 7945G

Cisco Unified Wireless IP Phone 7925G/7925G- EX and 7926G

Cisco Unified IP Phone 7900 Series PortfolioEveryday Voice Communications Endpoints

Accessories

Mobility

Business

Manager

Executive

Cisco Unified IP Phone Expansion Module

7915/7916


Cisco Unified IP Phone 7942G and 7962GMulti-line Endpoints

• Knowledge workers, administrative staff and managers

• User Experience:Programmable line/feature keysFive-inch, high-res, graphical grayscale displaysHD voice (wideband)Four dynamic softkeys for fast feature accessBacklit, illuminated tri-color line keys for call statusHeadset Hookswitch Control adds freedom

• Convenience: Full duplex speaker, microphone

• Breadth of Applications: XML

• Connectivity: 10/100 switch ports for collocated PC

• Power: IEEE 802.3af PoE, Cisco inline, localIP Phone 7962G

(six-line)

IP Phone 7942G (two-line)

Enhanced Productivity


Cisco Unified IP Phone 7945G and 7965GMulti-line Endpoints

• Knowledge workers, administrative staff, managers

• User Experience:Programmable line/feature keysFive-inch, backlit, high-res, graphical color displaysHD voice (wideband)Four dynamic softkeys for feature accessBacklit, illuminated tri-color line keys for call statusHeadset Hookswitch Control adds freedom

• Convenience: Full duplex speaker and microphone

• Breadth of Applications: XML

• Connectivity: 10/100/1000 switch ports for collocated multimedia PC

• Power: IEEE 802.3af PoE, Cisco inline, local IP Phone 7965G (six-line)

IP Phone 7945G (two-line)

Enhanced Application Experience


Cisco Unified IP Phone 7975GEight-line Endpoint

• Knowledge workers, administrative staff, managers, executives

• User Experience:Eight programmable line/feature keysFive-inch, backlit, high-res, graphical color display with touchscreenHD voice (wideband)Five dynamic softkeys for fast feature accessBacklit, illuminated tri-color line keys for call statusHeadset Hookswitch Control adds freedom

• Convenience: Full duplex speaker, microphone

• Breadth of Applications: XML and MIDlets

• Connectivity: 10/100/1000 switch ports for collocated multimedia PC

• Power: IEEE 802.3af PoE, Cisco inline, local

Advance Communication with Touchscreen


Cisco Unified IP Phone 7915 / 7916 Expansion Modules

• Easy, scalable expansion

• Grayscale (7915) and Color (7916) modules

• IP Phone 7962G, 7965G, & 7975G

• Pixel displays for numbers and names

• 12 physical keys 12 additional keys via shift/page key for total 24 keys/module

• Feature/line keys

• Shift/page keys highlight active page , alerts for activity on other page

• Up to two modules per endpoint for 48 additional keys Max of 42 additional keys for Unified Communications

Manager 6.1(1) and earlier

• Supports all languages available on IP phone

IP Phone Key Expansion Module 7916

Extend and Scale Investment


Cisco Unified Wireless IP Phone 7925GMobile Collaboration

• Healthcare, retail and manufacturing

• MIL-STD-810F for shock resistance

• Dust/water resistance (IP54 rated)

• Bluetooth headset profile2.5mm wired headsets also supported

• 802.11a/b/g radios

• Up to 13 hours talk time

• 240 hours standby with extended battery

• XML applications including push-to-talk

• CodecsG.711a/u, G.729a and G.729ab, G.722, iLBC

• Skinny Client Control Protocol (SCCP)

Rugged, Resilient UC for In-Campus Mobile Workers


Cisco Unified Wireless IP Phone 7925G-EXMobile Collaboration

• Ideal for more hazardous, potentially explosive operating environments

Ex: Oil Refineries, Chemical, Manufacturing

• Builds upon Wireless IP Phone 7925G plus:ATEX Zone 2 and CSA Class I Division 2 certifications

Industry standard yellow plastics

Emergency recognition

• IP64 rating for dust/water resistanceHermetically sealed against dust

Rugged, Resilient UC for In-Campus Mobile Workers


Cisco Unified Wireless IP Phone 7926GMobile Collaboration

• Retail, healthcare and other environments•Barcode scanning at point of contact preferred

• Builds upon Wireless IP Phone 7925G plus:Integrated EA 2D bar code scanner

Enhance Productivity with Mobility and 2D Scanning


In Closing…• Cisco is delivering world class user experiences

• Offers a broad portfolio of endpoint and client solutions today

7900 Series embodies with desktop, voice over WLAN endpoints and accessories like Key Expansion Modules

• 7900 Series well-suited for cost-effective everyday voice communications and applications

XML applications can transform workflows


Seeking More Information?It’s available on Cisco.comFeature and Benefits, Datasheets, Videos, Product

Images & More!

• Cisco Unified IP Phone 7900 Serieswww.cisco.com/go/ipphones/7900

• View the IP Phone 7900 Series in 3D from your computer!

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_presentation_list.html





IntroducingCisco IP Phone 7800 Series• General Business Communications Portfolio

• Voice-focused Communications:High-quality Audio

Easy-to-Use

Comprehensive Telephony

Energy Efficient

Reliable and Secure

Customizable

• Light-to-Highly Active Voice Users

• Midmarket to Large Enterprises

• Flexible Deployment OptionsOn-premise or Cloud

• Session Initiation Protocol


Cisco IP Phone 7800 SeriesKey Features• High-fidelity Audio

• IEEE Integrated Switches

• Low Power PoE Class 1Cisco EnergyWise

• Backlit Graphical Greyscale Displays

• Electronic Hook-switchUntethered call control

• Customizable

Replaceable bezel (orderable separately)

Wall-mount option

• Enterprise-grade Security

• Silent monitoring and recording

• IPv6 support

7821 (two line)7841 (four line)

7861 (sixteen line)


3.5” Monochrome Backlit Display

398 x 162 Resolution

2-Way Navigation And Select Key

Wall Mountable

Keypad

4 Programmable Line Keys

Audio Path Control

Volume

Visual Ring Indicator

Replaceable Bezel

Hold/Resume, Transfer, and Conference

Messaging, Service, and Directory

Wideband Audio Speakerphone

Wideband Audio Handset

Soft Keys

Adjustable Viewing Angle10/100 Ethernet

IP Phone 7821 Hardware Features


IP Phone 7841 Hardware Features




Wall Mountable

Keypad


Audio Path Control

Volume


Replaceable Bezel





Soft Keys

Adjustable Viewing Angle10/100/1000 Ethernet


Cisco IP Phone 7861Hardware Features




Keypad

Audio Path ControlVolume


Replaceable Bezel





Soft Keys

Wall Mountable

Adjustable Viewing Angle


10/100 Ethernet


Cisco IP Phone 7800 SeriesCustomization Options• Field replaceable bezel

Orderable separately

• Untether Your DeskExpand Control with Electronic Hookswitch

3rd party analog headsets and EHS cables

Uses 7800 Series AUX port

• Wall MountCommon Areas, Shipping/Receiving

Manufacturing, Retail, Healthcare

• Paper Label Insert (7861 only)Locally print once line keys configured

Customization Field replaceable silver bezel (black

is standard)

Expand ControlSuperior call management through

EHS (Electronic Hook Switch)

Wall MountSeparately Orderable Kit Available


Cisco IP Phone 7800 SeriesSupported Platforms/License Requirements• Supported Platforms

Cisco Unified Communications Manager

System release 8.5.1 and later

Cisco Business Edition 6000


Cisco Hosted Collaboration Solution


• User License RequirementsIP Phone 7821 – Basic UCL

IP Phone 7841 and 7861 – Enhanced UCL


Cisco IP Phone 7800 SeriesUser Profiles and Sample Use Case ScenariosInfoWork

er(7821/78

41)

Retail(Checkout, Help Desks,

Headquarters, Care Agents)

Manager/Administrati

ve

(7841/7861)

Hospitality(Lobbies, Guest

RoomsFront and Concierge

Desks)

Healthcare(Patient Rooms, Nurse

Station, Doctor’s Offices, Hospital Administration

Customer Care

(7861)

Deskless Worker

(7821/7841/7861)

Teleworker

(7821/7841)

Education(Classrooms,

Administration, Common Areas


Comparing the 7800 and 6900 SeriesFeatures At-A-Glance

6921 7821 6941 7821 7841 6945 7841 6961 7931 7861

# Lines2 2 4 2 4 4 4 12 24 16

AudioNarrow Wide band Narrow Wide band Wide band

Partial Wide band

Wide band Narrow Narrow Wide band

Power Class 2 1 2 1 1 1 1 2 3 1

EHS (headset) No Yes No Yes Yes Yes Yes No No Yes

Display Pixels

2.5” 396 x 81

3.5” 396 x 162

2.8” 396 x 162

3.5” 396 x 162

3.5” 396 x 162

2.8” 396 x 162

3.5” 396 x 162

2.5” 396 x 81

192 x 643.5” 396 x

162

Switch10/100 10/100 10/100 10/100

10/100/1000

10/100/1000

10/100/1000

10/100 10/100 10/100

Replace Bezel No Yes No Yes Yes No Yes No Yes Yes

Leading

The IP Phone 7800 Series Offers Greater Price/Value


In Closing…• Cisco is delivering world class user experiences

• The IP Phone 7800 Series offers affordable, high-quality, everyday business-grade voice communications

• New ergonomic and software design focusing on ease-of-use


Seeking More Information?It’s available on Cisco.comFeature and Benefits, Datasheets,

Videos, Product Images & More!• Cisco IP Phone 7800 Series

www.cisco.com/go/ipphones/7800




• Value-oriented voice communications for occasional use settings

• User and earth-friendly ergonomic designRounded keys for enhanced tactile experienceChoice of colors, handset stylesMessage-waiting Incoming Call IndicationReground and recyclable plastics

• Co-branding plate with paper insert

• Desk and wall-mountable

• Cisco protocol (SCCP) and SIP

• Supported platformsUnified Communications Manager, Business Edition 6000, Communications Manager Express and Survivable Remote Site Telephony


Cisco Unified IP Phone 6901Single-line endpoint

Earth-friendly with Reground and Recyclable Plastics

Incoming Call/Message Waiting Indicator

Rounded Ergonomic Keys

Hold Key

One Tri-color Illuminated Line Key

Volume Up/Down Key

Co-branding Plate

Handset Styles: Slimline & Standard

Redial Key


Cisco Unified IP Phone 6900 SeriesEarth-friendly Enhancements


Power Save Plus administrative option

ASIC components


• Restriction of Hazardous Substances (RoHS) Compliant


In Closing…• Cisco committed to delivering world class user experiences

• Offer a broad portfolio of endpoint and client solutions today

• Evolution of our portfolio continues, Building upon our core competencies in collaboration, network evolution and user experience

• The IP Phone 6900 Series delivers:Cost-effective access to Cisco UC

Easy-to-use, reliable endpoints to help your organization enhance collaboration


Seeking More Information?It’s available on Cisco.comFeature and Benefits, Datasheets, Videos, Product

Images & More!

• Cisco Unified IP Phone 6900 Serieswww.cisco.com/go/ipphones/6900

• View the 6900 Series endpoints in 3D right from your own computer!






Cisco Unified SIP Phones 3900 Series


Cisco Unified SIP Phone 3905• Occasional use settings

Lobbies, Cafeterias, Common Areas

• Single-line IP Phone

• Traditional telephony-like experience

• Centralized management

• High-resolution monochrome pixel based display

• Full duplex speakerphone

• IEEE 10/100 switch for collocated PC

• Eco-friendly: IEEE PoE Class 1

• Platform support:Cisco Unified CM 8.5

Cisco Unified CM Business Edition 6000 with 8.5


Thank you.Contact us for any information you may need Tel: 954-849-6228Email to: [email protected]

mailto:[email protected]?subject=Information%20on%20IP%20Phones

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