citizen’s charter - uep.edu.phuep.edu.ph/procurement/pbb2016/rcc/rcc.pdf · citizen’s charter...
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Republic of the Philippines
University of Eastern Philippines University Town, Northern Samar
CITIZEN’S CHARTER (RA 9485)
VISION
Academically competitive, research and development focused, and economically sustainable public higher institution of learning.
MISSION
To offer academic programs and services that will effectively transform individuals into productive citizens of the country and accelerate the development of high-level professionals who will provide leadership in meeting the demands of sustainable development and challenges of a diverse and globalized society.
UNIVERSITY OF EASTERN PHILIPPINES
University Town, Northern Samar
L I S T O F S E R V I C E S
OFFICE TYPE OF
FRONTLINE SERVICE
FEE/S FORMS STEP BY STEP
PROCESS PROCESSING
TIME RESPONSIBLE PERSONS
UNIVERSITY REGISTRAR
1. Evaluation of Records
none
Evaluation Form
1. Student presents ID
and requests for evaluation of grades
2. The Clerk In-Charge evaluates the student's record and print the evaluation report
3. Clerk In-Charge signs
the report and releases the same to the requesting student
15 minutes
Clerks In-Charge / Evaluators:
Ms. Angel A. De Asis Mr. Nilo C. Salazar Jr. Ms. Carla P. Osal Ms. Myrna O. Capaz Ms. Ritchel L. Destura
Ms. Mitzi L. Carpila Ms. Ruwella C. Lee Ms. Jocelyn E. Somoray Ms. Almira M. De Dote Mr. Lito Dolosa Mr. Cipriano T. Vibar Mr. Wenefredo L. Jarito Ms. Rosalia D. L. Legaspi Ms. Jocelyn C. Garcelazo
OFFICE TYPE OF
FRONTLINE SERVICE
FEE/S FORMS STEP BY STEP
PROCESS PROCESSING
TIME RESPONSIBLE PERSONS
UNIVERSITY REGISTRAR
2. Issuance of Transcript of Records (TOR)
P 75.00 / page
(undergraduate)
P 100.00 / page
(GS/Law)
TOR
1. Client requests for
the copy of the TOR
2. The Clerk In-Charge issues request form
3. Client pays at the
Cashier's Office and present Official Receipt to Clerk In-Charge
4. Clerk In-Charge
prepares the TOR and releases to clients
10 minutes (if document is already in the
database)
1 hour (if document is still to be
encoded
Clerk In-Charge
Clerk In-Charge
Clerk In-Charge
OFFICE TYPE OF
FRONTLINE SERVICE
FEE/S FORMS STEP BY STEP
PROCESS PROCESSING
TIME RESPONSIBLE PERSONS
UNIVERSITY REGISTRAR
3. Issuance of Diploma (original/first issuance and recopy)
P 150.00 (undergraduate)
P 200.00 (GS/Law)
Diploma
1. Client requests for
the copy of the Diploma
2. The Clerk In-Charge issues request form
3. Client pays at the
Cashier's Office and present Official Receipt to Clerk In-Charge
4. Clerk In-Charge prepares the Diploma and releases to clients
30 minutes
Clerk In-Charge (original/first issuance)
Ms. Jocelyn C. Garcelazo
(recopy)
Clerk In-Charge (original/first issuance)
Ms. Jocelyn G. Garcelazo
(recopy)
OFFICE TYPE OF
FRONTLINE SERVICE
FEE/S FORMS STEP BY STEP
PROCESS PROCESSING
TIME RESPONSIBLE PERSONS
UNIVERSITY REGISTRAR
4. Authentication
P 30.00 / set
Photocopy of documents
1. Client requests for the authentication of a particular document with its desired number of photocopy and presents the original document
2. The Clerk In-Charge issues request form
3. Client pays at the Cashier's Office and present Official Receipt to Clerk In-Charge
4. Clerk In-Charge stamps and countersigns the documents and endorse it to the Registrar for signature then releases the document to clients
30 minutes
Clerk In-Charge
Clerk In-Charge
OFFICE TYPE OF
FRONTLINE SERVICE
FEE/S FORMS STEP BY STEP
PROCESS PROCESSING
TIME RESPONSIBLE PERSONS
UNIVERSITY REGISTRAR
5. Issuance of Certification, Authentication and Verification (CAV) of Records
P 100.00
CAV
1. Client requests for the issuance of CAV with the photo and original copy of Transcript of Record and Diploma
2. The Clerk In-Charge issues request slip
3. Client pays at the Cashier's Office and present Official Receipt to Clerk In-Charge
4. Clerk In-Charge stamps the TOR and Diploma and countersigns the documents then endorse it to the Registrar for signature
5. Clerk In-Charge prepares the CAV and releases to client in a sealed envelope addressed to the DFA
30 minutes
Clerk In-Charge
Clerk In-Charge
OFFICE TYPE OF
FRONTLINE SERVICE
FEE/S FORMS STEP BY STEP
PROCESS PROCESSING
TIME RESPONSIBLE PERSONS
UNIVERSITY REGISTRAR
6. Certificate of Grade Point Average (GPA)
P 50.00
Certificate
1. Client requests for
the issuance of GPA Certificate
2. The Clerk In-Charge issues request form
3. Client pays at the
Cashier's Office and present Official Receipt to Clerk In-Charge
4. Clerk In-Charge
prepares the GPA Certificate and releases to client
30 minutes
Clerk In-Charge
Clerk In-Charge/ Evaluators
OFFICE TYPE OF
FRONTLINE SERVICE
FEE/S FORMS STEP BY STEP
PROCESS PROCESSING
TIME RESPONSIBLE PERSONS
UNIVERSITY REGISTRAR
7. Certification
P 50.00
Authenticated Document
1. Client requests for
the issuance of the Certificate
2. The Clerk In-Charge issues request form
3. Client pays at the
Cashier’s Office and present Official Receipt to Clerk In-Charge
4. Clerk In-Charge prepares the Certificate and releases to client
15 minutes
Clerk In-Charge
Clerk In-Charge
Clerk In-Charge
OFFICE TYPE OF
FRONTLINE SERVICE
FEE/S FORMS STEP BY STEP
PROCESS PROCESSING
TIME RESPONSIBLE PERSONS
ACCOUNTING OFFICE
1. Issuance of Student Permit
Permit Form
1. Student presents ID and requests for the issuance of the Student Permit
2. Clerk checks student's ledger and issues Permit if fully paid, and/or issues statement of balance/s
3. If the student has an
existing outstanding balance, proceed to the Cashier's Office and pay the required fee and present the Official Receipt to the Clerk (as in step 2)
1.5 minutes
Ms. Laarni O. Paredes
OFFICE TYPE OF
FRONTLINE SERVICE
FEE/S FORMS STEP BY STEP
PROCESS PROCESSING
TIME RESPONSIBLE PERSONS
ACCOUNTING OFFICE
2. Signing of Student Clearance
Clearance Form
1. Student presents ID
and clearance form and requests for the signing of the clearance
2. Clerk checks student's ledger and facilitates signing of clearance if fully paid, or issues statement of balance/s
3. If the student has an
existing outstanding balance, proceed to the Cashier's Office and pay the required fee and present the Official Receipt to the Clerk (as in step 2)
3 – 5 minutes
Ms. Laarni O. Paredes
OFFICE TYPE OF
FRONTLINE SERVICE
FEE/S FORMS STEP BY STEP
PROCESS PROCESSING
TIME RESPONSIBLE PERSONS
CASHIER'S OFFICE
Acceptance of Payment and Issuance of
Official Receipts for School and
other Fees:
1. Transcript of Records Fee, Diploma Fee, Tuition Fee, and other Fees
2. Honorable Dismissal Fee
3. Authentication
4. Certification
P 150.00 (undergraduate)
P 200.00 (GS/LLB)
P 50.00
P 30.00 / set (undergraduate)
P 60.00 / set (GS/LLB)
P 50.00 / set
(undergraduate)
P 60.00 / set (GS/LLB)
1. Student presents plotting form and the required fees
2. Collector receives the plotting form and the payment.
3. Payment is processed
and Official Receipt is printed and issued to client
3 minutes
Ms. Ma. Teresa N. Gatongay
Ms. Raiza L. Morallos
Noon Time:
Ms. Ofelia B. Adriatico
Ms. Ceziel L. Piaza
OFFICE TYPE OF
FRONTLINE SERVICE
FEE/S FORMS STEP BY STEP PROCESS PROCESSING
TIME RESPONSIBLE PERSONS
CASHIER'S OFFICE
5. Library Fine
6. Certification, Authentication, Verification (CAV) Fee
7. University I.D. Fee
8. I. D. Holder Fee
9. Library I. D.
depends on
the assessment of the librarian
P 100.00
P 80.00 (Student)
P 60.00
(Employee)
P 150.00 (with ID Holder)
P 25.00
P 50.00
1. Student presents plotting form and the required fees
2. Collector receives the plotting form and the payment.
3. Payment is processed
and Official Receipt is printed and issued to client
3 minutes
Ms. Ma. Teresa N. Gatongay
Ms. Raiza L. Morallos
Noon Time:
Ms. Ofelia B. Adriatico
Ms. Ceziel L. Piaza
OFFICE TYPE OF
FRONTLINE SERVICE
FEE/S FORMS STEP BY STEP PROCESS PROCESSING
TIME RESPONSIBLE PERSONS
CASHIER'S OFFICE
Disbursements:
10. Payment of Claims for Refund
11. Issuance of Checks for Individual Claims
1. Client presents ID as
the proper claimant or/and the appropriate Special Power of Attorney (SPA), if representative
2. Disbursing Officer verifies the claim and the ID/SPA and releases the claim
3. Client signs the logbook and payroll or disbursing voucher as the case maybe
3 minutes
Ms. Ma. Cristita C. Abuyog or Representative
Ms. Ofelia B. Adriatico
Ms. Ceziel L. Piaza
OFFICE TYPE OF
FRONTLINE SERVICE
FEE/S FORMS STEP BY STEP PROCESS PROCESSING
TIME RESPONSIBLE PERSONS
RECORDS OFFICE
1. Authentication of Documents
P 30.00
5 minutes
Ms. Maresiel L. Ultra
Ms. Luz D. Rivera
SERVICE PLEDGE
We, the officials and employees of the University of Eastern Philippines commit to:
Serve you from Monday to Friday, 7:30 a.m. to 5:00 p.m.;
Attend to your needs as soon as you enter the premises of the university;
Respond to your complaint about our services soonest or within the day through our complaint and assistance desk and take corrective measures and action on them;
Assure you that you will be served by authorized personnel with proper identification;
University of Eastern Philippines
Feedback and Redress Mechanisms
Please let us know how we have served you by doing any of the following:
Accomplish our Feedback Form available in the offices and put it in the box provided
for the purpose.
Send your feedback through e-mail ([email protected]) or text us at
09498012060.
Talk to our Public Assistance Desk Officer
If you are not satisfied with our services, your written/verbal complaints shall
immediately be attended to by the Officer of the Day at the Public Assistance and
Complaint Desk.
Thank you for helping us continuously improve our services.
The UEP Management