citizenscharter napolcom

N A T I O N A L P O L I C E C O M M I S S I O N

NATIONAL POLICE COMMISSION

CCiittiizzeenn’’ss CChhaarrtteerr

Table of Contents

I. Messages II. Introduction III. Vision and Mission Statements IV. NAPOLCOM Pledge V. List of Frontline Services VI. Part 1: Central Office Issuance of Certificate of NAPOLCOM Eligibility 1 Verification of Examination Result 2 Authentication of Police Eligibility (Walk-in) 3 Authentication of Police Eligibility (Thru Mail) 4 Filing of Administrative Complaint 5 Issuance/Authentication of NAPOLCOM Clearance 6 Review and Evaluation of Claims Prior to Payment 7 of Pension (Total Permanent Physical Disability) Review and Evaluation of Claims Prior to Payment 9 of Pension (Death Benefits) Payment of Police Benefits 11 Payment/Refund of Scholarship Benefits 13 VII. Part 2: Regional Offices Processing of Application for Entrance Examination 14 Processing of Application for Promotional Examination 15 Processing of Application for Height Waiver for 16 Indigenous Peoples (IPs) Payment of Permanent Disability and Death Benefit 17 Claims

Processing of Application for Scholarship of Children 18 of PNP Members Killed or Permanently Incapacitated While in the Performance of Duty Processing of Application for Payment/Reimbursement 19 of Scholarship Grant Issuance of NAPOLCOM Certificate of Pending/ 20 No Pending Case Authentication of Police Eligibility 21 VIII. Feedback Form 22 IX. Feedback and Redress Mechanism 26 Anti-Fixer Campaign 27

XI. Our Organization 28

Table of Contents

MMEESSSSAAGGEESS

Republic Act No. 9485, otherwise known as the Anti-Red

Tape Act of 2007 was enacted with the end in view of eradicating

red tape in the operation of all government agencies.

It is with great pride that the National Police Commission

(NAPOLCOM) as an agency tasked to exercise administrative

control and supervision over the Philippine National Police (PNP)

has crafted its own Citizen’s Charter which embodies the step by

step procedures, requirements, timelines and costs of delivering its

services.

The simplified procedures of frontline services will pave way

to the eradication of bureaucratic red tape that will help fight

against graft and corruption thus, assure the public of the quality of

services they are entitled to.

More Power and God Bless.

Message

i

Message

This handbook presents simplified standards of the

Commission in the delivery of its services. It contains various steps

and procedures including the duration within which to complete

specific transaction of all the frontline services of the agency.

This is prepared and written for all the NAPOLCOM personnel,

its principal clientele, the Philippine National Police and the public

for the purpose of promoting transparency in transacting business

in each of the offices of the Commission thereby establishing an

effective and graft-free agency.

It is therefore enjoined that all employees should be familiar

with the contents of this Handbook as they perform their duties and

functions as public servants.

EDUARDO U. ESCUETA

Commissioner

Vice Chairman/Executive Officer

ii

IINNTTRROODDUUCCTTIIOONN

The Philippine Constitution provides that:

“The state shall maintain honesty and integrity in

the public service and take positive and effective

measures against graft and corruption.”

Article II, Section 27

To fulfill the aforementioned provision, Republic Act No. 9485,

otherwise known as the Anti-Red Tape Act of 2007, was enacted on

June 2, 2007 aimed at eradicating red tape in the operation of all

government agencies to maintain honesty and responsibility

among its public officials and employees and take appropriate

measures to promote transparency in transacting with the

public, which shall include a program for the adoption of simplified

procedures that will expedite transactions in government.

In support to this program, the National Police Commission

established mechanisms to ensure the effective and uninterrupted

delivery of its frontline services, thus the NAPOLCOM Citizen’s

Charter.

Introduction

VVIISSIIOONN AANNDD MMIISSSSIIOONN

SSTTAATTEEMMEENNTTSS

iii

VISION

“We envision the National Police Commission as a highly

dynamic, committed and responsive administering and controlling

body of a highly professional, competent, disciplined, credible and

trustworthy PNP”

MISSION

“To administer and control the PNP with the end in view of

establishing and maintaining a highly professional, competent,

disciplined, credible and trustworthy PNP”

Vision and Mission Statements

iv

IV

NNAAPPOOLLCCOOMM

PPLLEEDDGGEE

With the guidance of the Almighty, we do hereby solemnly swear to:

N urture excellence and professionalism;

A dhere to the values of honesty, integrity and esprit d’ corps;

P rovide efficient, effective and responsive service;

O bey and respect the rule of law;

L isten to client concerns;

C ommit ourselves to the principles of transparency and accountability;

O versee the implementation of the Commission’s policies and programs for

the PNP;

M old a civilian police organization that promotes community welfare.

NAPOLCOM Pledge

v

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Type of Frontline Services

Concerned Office

Fees

Processing Time under Normal Circumstances

1. Issuance of

Certificate of NAPOLCOM Eligibility

Personnel & Administrative Service (PAS)

P150.00 Php 200 if with corrections or typographical errors committed by the examinees

12 minutes

2.Verification of Examination Result

8 minutes

3.Authentication of Police Eligibility

Walk-In

Thru Mail

Examination Division, PAS Examination Division, PAS

Php 50.00 per copy

13 minutes 25 days

4. Filing and Prosecution of Administrative Complaint

Investigation Division, IMIS

10 days

5. Issuance and Authentication of NAPOLCOM Clearance

Case Management Division, LAS

Php 150.00 per copy plus Php 50.00 per additional copy

25 minutes

List of Frontline Services (Central Office)

vi

Type of Frontline Services

Concerned Office

Fees

Processing Time under Normal Circumstances

6. Review and Evaluation of Supporting Documents Claims Prior to Payment of Pension

Total Permanent

Physical Disability

Legal Affairs Service (LAS) & Personnel and Administrative Service (PAS)

15 minutes (processing time of action by Regional Offices not included).

Death Benefits Legal Affairs Service (LAS) &

Financial Service (FS)

15 minutes (processing time of action by Regional Offices not included)

7. Payment of Police Benefits

Financial Service (FS)

1 hour and 8 minutes

8. Payment/Refund of Scholarships Benefits

Financial Service (FS); Office of the Deputy Executive Officer (ODEO) & Office of the Vice Chair and Executive Officer (OVCEO)

2 days

List of Frontline Services (Central Office)

vii

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Step Applicant/

Client Agency Action

Office/ OPR

Location Fees Duration

1

Register at the Security Guard’s counter

Direct client to proceed to the Examining Division

Custodial Unit

Ground Flr.

1 min.

2

Secure and Fill-out request Form

Verify name of examinee from the master list of examinees

Certification. Section. Exam. Div, PAS

5th Flr.

PHP150 - PHP 200 – if with corrections on typographical errors committed by the examinee

3 mins.

3

Pay to Cashier

Issue official receipt (OR)

Collecting Officer, Cash Section

Ground Flr.

Certification. Section, Exam. Div, PAS

5 mins.

4

Submit OR and request form.

Prepare and Release Cert. of Eligibility


5th Flr.

2 mins.

5

Sign in the logbook and receive certificate of eligibility


5th Flr.

1 mins.

End of Transaction

ISSUANCE OF CERTIFICATE OF NAPOLCOM ELIGIBILITY

Schedule of Availability of Service

Monday-Friday 8:00 AM – 5:00 PM

Who May Avail of the Service:

Passers of the NAPOLCOM Entrance and Promotional Examinations or their authorized representative(s)

Requirements

Two (2) valid Identification Cards and Authorization if applicable

How to Avail of the Service

Central Office 1

Step Applicant/


Office/ OPR


1 Register at the Security Guard’s Counter


Custodial Unit Ground Flr.

1 min.

2 Secure and Submit properly filled out verification slip including the requirements

Verify name of examinee from the master list of Passed/ Failed examinees

Adm Officer and Adm. Asst., Certification Section and Test Specialist and Test Tech., Test Dev. and Rating Sec., Exam. Div, PAS

5th Flr. 1 min.

3 Show the verification slip

Release the verified examination result

Adm Officer and Adm. Asst, Cert. Sec. and Test Specialist and Test Tech., Test Dev. and Rating Sec, Exam. Div, PAS

5th Flr. 3 mins

4 Retrieve the presented requirements

Adm Officer and Adm. Asst Cert. Sec. and Test Specialist and Test Tech., Test Dev. and Rating Sec, Exam. Div, PAS

5th Flr. 3 mins.

End of Transaction

VERIFICATION OF EXAMINATION RESULT




Examinees or their authorized representative(s)

Requirements



Central Office 2

Step

Applicant/ Client

Agency Action Office/

OPR Location Fees Duration

1 Register at the Security Guard’s counter



1 min.

2 Present Original or photocopy of Report of Rating

Verify and validated the report of Rating or Certificate of Eligibility for the Master List of Successful Examinees

Certification Section, Exam. Div, PAS

5th Flr. Php 50 per copy 3 mins.

3 Pay to Cashier Issue official receipt

Collecting Officer, Cash Section

2 mins.

4 Present required documents and OR

Stamp and sign the photocopies of Report of Rating

Div. Chief or Asst. Div. Chief, Exam. Div., PAS

5th Flr. 1-5 mins (depending on the no. of copies requested)

5 Release the Report of Rating or Cert. of eligibility


5th Flr. 2 mins.

6 Receive the authentica-ted copy /copies of Certificates of Eligibility


5th Flr.

End of Transaction

AUTHENTICATION OF POLICE ELIGIBILITY (Walk-In)




Passers of the NAPOLCOM Entrance or Promotional Examinations or their authorized representative

Requirements

Original or photo copy of Certificate of Eligibility



Central Office 3

Step Applicant/

Client

Agency Action Office/ OPR


1 Request for authentication from NAPOLCOM ROs, CSC, FO, PNP and other gov’t. agencies

Verify and Validate the Certificate of Eligibility from the Master List of Successful Examinees


5th Flr. 5 days

2 Prepare letter of Confirmation

Cert. Sec. Exam. Div,PAS

5th Flr. 5 days

3 Initial or sign letter of confirmation

Adm Officer V Supervising Adm.Officer, Chief Admin Officer, Dir II and III, ADEO VCEO

5th Flr., 3rd Flr 2nd Flr.

10-15 days

4 Release confirmation letter to concerned parties or forward the said document to the Records Section for mailing

Cert. Sec. Exam. Div/ Records Section, PAS

5th Flr. or Basement

10 mins.

End of Transaction

AUTHENTICATION OF POLICE ELIGIBILITY (Thru Mail)



Who May Avail of the Service: Passers of the NAPOLCOM Entrance or Promotional Examinations

Requirements



Central Office 4

Step Applicant/

Client

Agency Action Office / OPR Location Fees Duration

1 Register at the Security Guard’s Counter

Direct client to proceed to Inspection, Monitoring and Investigation Division, (IMIS)


1 min.

2 Proceed to Investigation Division, IMIS

Interview and inform complainant whether or not the complaint is within the jurisdiction of the Commission

Chief, Investigation Div., IMIS

Ground Flr.

20 mins.

3 Proceed to Designated Investigator

Assist in the preparation/filing of Affidavit-complaint and other documents, if necessary

Special Investigator, Investigation Div

Ground Flr.

1 hour per sworn statement per person

4 Assign the case to the investigator for pre-charge evaluation

Chief, Investigation Division

Ground Flr.

1 min.

5 If there is a finding of probable cause recommend filing of administrative complaint; or If there is no finding of probable cause prepare resolution recommending dismissal of complaint for approval of the Commission en banc

Special. Investigator

Ground Flr.

10 days

6 If found that the complaint has probable cause, file a case for Summary Dismissal

Investigation Div., IMIS

Ground Flr.

10 mins.

End of Transaction

FILING OF ADMINISTRATIVE COMPLAINT




Natural or juridical persons who have complaints against Policemen

Requirements:

Sworn Statement, Complaint-Affidavit, Certificate of Non-Forum Shopping and other documents relative to the case such as medical certificate, birth certificate, etc.


Central Office 5

Step Applicant/

Client

Agency Action Office/ OPR


1 Register at the Security Guard’s counter

Direct client to proceed to the Cashier


1 min.

2 Proceed to cashier for payment

Receive payment and issue receipt

Cash Section Ground Flr., PAS

PHP150/ copy plus PHP50/ add’l copy

5 mins.

3 Proceed to 4th Flr., Show receipt of payment

Issue request form Assigned personnel

4th Flr., beside Hearing Rooms

1 min.

4 Accomplish request form

Receive accomplished request form

Assigned personnel


Depends upon how fast client accomplish the form

5 Stamp date within which to claim clearance

Assigned personnel


1 min.

6 Check Case docket to verify if there is pending case

Assigned personnel of NCR RAB, NAB

4th Flr. 5 mins.

7 Proceed to the Legal Affairs Service and get clearance on the date indicated in the claim stub

Print clearance Affix dry seal

Case Manage ment Div

LAS, 3rd Flr

5 mins.

For authentication of clearance follow the above procedure and

8 Present photo copy of clearance and receive authenticated copy of clearance

Issue authenticated clearance

Case Manage-ment Div

LAS, 3rd Flr

2 min.

End of Transaction

ISSUANCE / AUTHENTICATION OF NAPOLCOM CLEARANCE




Uniformed PNP members applying for promotion or retirement

Requirements

Clearance Issued by the NAB and RAB, Clearance issued by Regional Office


6 Central Office

REVIEW AND EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION (TOTAL PERMANENT PHYSICAL DISABILITY)

Who May Avail of the Service

Uniformed PNP members applying for Total Permanent Physical Disability Requirements

Copy of the following:

1. Letter application of claimant 2. Recommendation for TPPD of a disabled PNP member by the PNP Chief or his

duly authorized representative 3. Duly authenticated Service Record 4. Certification from the appropriate medical officer that the PNP member is unfit

to further perform the duties of his office 5. Detailed Investigation Report from Chief of Police or immediate

superior/supervisor, as to the cause and extent of the disability 6. Certified true copy of latest appointment 7. Certificate of clearance from money and property accountability 8. Official receipts duly dated and numbered representing medical, hospital and

doctors fees, if any incurred on account of service connected ailment 9. Certificate of no pending case from RAB 10. Latest payslip or certificate of last payment 11. Absorption Order 12. Special Order indicating adjustment in rank and salary 13. Complete clinical/hospitalization records

7

Central Office 7

Central Office 8


Step

Applicant/ Client

Agency Action Office /OPR


1 Submit claim folder with endorsement of application by DPRM

Review and evaluate claim folder

LAS, Claims Section 3rd Flr. 30 min.

2 Indorse Claim folder to Regional Office concerned

LAS, Claims Section 3rd Flr.

3

Investigate Claim and prepare Report of Investigation

Regional Office Concerned

Within one (1) month from receipt of claim folder with complete requirement

4 Adjudicate Claim Regional Office Concerned

5 Pay gratuity and expenses for medical fees.


One (1) week from receipt of report of investigation

6 Indorse claim folder to C.O. for payment of pension


3rd Flr. 30 min.

7 Review claim folder and Payment of pension

Financial Section 4th Flr.

End of Transaction

Procedure depends on the completeness of documents submitted

Payment depends upon availability of funds on a first in first out basis

8

REVIEW AND EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION (DEATH BENEFITS)

Schedule of Availability of Service Monday-Friday 7:30 AM – 5:30 PM

Who May Avail of the Service: Surviving spouse/Heirs of PNP members who died in line of duty because of service-

connected ailments Requirements:

1. Letter application of claimant 2. Duly authenticated Service Record

3. Detailed Investigation Report from Chief of Police or immediate superior

/supervisor as to the circumstances or cause of death

4. Certified true copy of latest attested appointment

5. Certification of Clearance from Money and Property Accountability

6. Official Receipts duly dated and numbered representing medical, hospital and doctors fees, if any, where incurred on account of service connected death

7. Certificate of No Pending Case from RAB

8. Latest payslip or Certification of Last Payment

9. Absorption Order

10. Special Order (SO) indicating adjustment in rank and salary

11. Complete clinical and hospitalization records

12. Original NSO copy of Death Certificate

13. Original NSO copy of Marriage Certificate

14. Proof of surviving legal heirs, if claimant is other than surviving spouse.

If claimants are minors, Letter of guardianship 9

Central Office 9


Step Applicant/


Office /OPR


1 Apply to avail of Death Benefit

Evaluate claim Concerned Reg’l Office

2 Review and evaluate claim by Compensation Rater


3 Indorse claim folder to the concerned Regional Office


4

Adjudicate Claim Concerned Reg’l Office

5 Payment of gratuity, burial and medical expenses

Concerned Reg’l Office

6 Review and draft brief for payment of pension


7 Payment of pension Financial Section 4th Flr.

End of Transaction

Procedure depends on the completeness of documents submitted


Central Office

Central Office 10

Step Applicant/


Office /OPR

Location Fees

(In Php) Duration

1 Verify status of Claim

Verify claim as to: Completeness and

authenticity of Supporting Documents

Date of receipt of

claim to determine schedule of payment (first in first out policy)

Inform claimant as to schedule of payment

PNP Welfare Benefit Unit, Financial Service (FS)

FS, 4th Flr.

10 min.

2 For claimants whose claims are already scheduled for payment, verify from data base if check is already available

PNP Welfare Benefits Unit, FS

FS, 4th Flr. 5 min.

To avail of Pensioner’s ID:

3

a. Pay fee for ID

Issue OR Cash Sec., PAS Ground Flr.

100.00 1 min.

b. Proceed to IMIS

Assist in the finer printing and taking of specimen signature of claimant

IMIS Ground Flr.

15 min.

PAYMENT OF POLICE BENEFITS




PNP members (Permanently and Totally Disabled), Surviving Beneficiaries, representatives with special power of attorney

Requirements

Adjudication Order, Identification Cards (Pensioner or PNP)


Central Office 11

Step Applicant/


Office /OPR

Location Fees

(In Php) Duration

c. Secure ID In add’n to the OR, finger printing and specimen signature, FS requires the submission of 2 copies of 1”x1” picture and photo copy of 2 valid ID cards

PNPWBU, FS FS, 4th Flr.

15 min.

Prepare and assign ID number to pensioner or beneficiary


15 min.

Affix signature on the ID card

Dir. III, FS FS, 4th Flr.

1 min.

Issue the ID card after pensioner / beneficiary signs in the logbook


1 min.

4 Proceed to Cash Sec. release check if ready

Advise claimant to present pensioner’s ID Card for the release of check

Cash Sec., PAS Ground Flr. 5 min.

End of Transaction

Central Office

Central Office 12

PAYMENT/REFUND OF SCHOLARSHIP BENEFITS

Schedule of Availability of Service Monday-Friday 8:00 AM – 5:00 PM


Legitimate Children of Uniformed PNP Personnel Requirements

Any Valid Identification Cards How to Avail of the Service

Step Applicant/


Office /OPR


1 Inquire from the PNP if check for payment/ refund of scholarship is ready for pick up.

PNP Welfare Benefits Unit, Financial Service (FS) and Cash Section, Personnel and Administrative Service (PAS)

FS, 4th Floor Ground Floor

30 mins. 2 hours

2 Prepare Disbursement Voucher (DV) and process claim

PNP Welfare Benefits Unit, FS

FS, 4th Floor 5 mins.

3 Prepare and sign check PAS, FS, Ofce. of Comr.

Ground, 4th and 2nd Floor

1 day

4 Verify status of claim

Advise claimant to pick up check at the Cash Section, PAS

PNPWBU, FS 4th. Floor 1 min.

5 Proceed to Cash Section, PAS to claim check

Release check Cash Section, PAS Ground Floor

5 mins.


13

Central Office 13

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PROCESSING OF APPLICATION FOR ENTRANCE EXAMINATION

Schedule of Availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m. during filing period

Who may avail of the Service:

Civilian Filipino Citizen who meets the minimum requirements.

Requirements:

Fully Accomplished NAPOLCOM Form 1-A Index Card

Three (3) pieces 1x1 recent and identical colored pictures with white background and complete nametag

Two (2) legal size window envelopes with nine (P9.00) pesos worth of mailing stamps affixed

Transcript of Scholastic Records or Diploma from CHED accredited schools

Birth Certificate issued by the Local Civil Registrar (LCR) or by the main office of the National Statistics Office (NSO)


Step Applicant/

Client

Agency Action Office

/OPR


1.

2. 3.

4.

Log in

Present needed documents for evaluation

Pay to cashier

Accomplish application Form 1-A and Index Card and submit to the service provider

Request and advise client to write name in the log book and proceed to concerned frontline service personnel Evaluate documents, measure height and if qualified, advise client to proceed to cashier

Receive payment and issue Official Receipt

Accept and evaluate application form and the required documents and if complete, issue corresponding admission slip

P400

2 min.

5 min.

3 min.

20 min.

End of Transaction

Regional Offices 14

PROCESSING OF APPLICATION FOR PROMOTIONAL EXAMINATION

Schedule of Availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m.


PNP Members from the ranks of Police Officer, Police Inspector and Superintendent

Requirements:

Fully Accomplished NAPOLCOM Form 1-A Index Card

Certified True Copy of Original and Attested Appointment, PNP Absorption Order and General Order (for lateral entrants)

Certificate of Completion of Training

Service Record

Report of Rating/certification issued by the NAPOLCOM Central Office or CSC Certificate of Eligibility

For BSPS and BSPMA graduate, submit a photocopy of General Order and Certificate of Completion of Training.


Step Applicant/ Client

Agency Action Office /OPR


1 2 3 4

Log in Present needed documents for evaluation Pay to Cashier Accomplish and submit application Form 1-A and Index Card submit to concern personnel

Request and advise client to write name in the log book & proceed to concerned frontline service personnel Evaluate documents presented, if qualified, direct applicant to proceed to Cashier Accept payment, issue official receipt and release Napolcom Form 1-A and Index card Accept and approve the application and advice applicant that the Notice of Admission will be sent thru mail

PO- P400 SPO - P450

P/Insp -P500

P/Supt-P600

3min.

5 min. 2 min. 10 min.

End of Transaction

Regional Offices 15

PROCESSING OF APPLICATION FOR HEIGHT WAIVER FOR INDIGENOUS PEOPLES (IPs)


Who may avail of the Service: 1. Any civilian who wishes to avail of a height waiver as provided under Republic

Act 8371 and all other laws, decrees, rules and regulations, and other issuances of the Government.

Requirements:

Application Letter

2 copies Certificate of Confirmation (NCIP/OMA)

Information Index

Birth Certificate

College Diploma

How to Avail of the Service Step Applicant/

Client


/OPR


1

2. 3

4

5

6

7

8

Log in

Submit documents for evaluation

Proceed and pay to cashier

Return to the Secretary HWC & present official receipt

Report for interview

Receive copy of the Resolution

Request and advise client to write name in the log book and proceed to designated Secretary of Height Waiver Committee (HWC) Evaluate documents and interview applicant

Receive payment and issue official receipt

Advise client that the notice of interview will be sent within 20 days

Inform client of the schedule of interview

Conduct of interview and deliberate

Prepare Resolution re: height waiver application

Sign resolution and forward Resolution to the Office of the Regional Director

Approve/disapprove resolution

Release copy of the resolution

P 100

3 min. 20 min. 5 min. 5 min.

30 min

10 min

10 min

5 min. 5 min.

End of Transaction

Regional Offices 16

PAYMENT OF PERMANENT DISABILITY AND DEATH BENEFIT CLAIMS Schedule of Availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m. Who may avail of the Service:

Any PNP member with approved PTD claim adjudication and was notified that his/her check payment is ready

Surviving spouse or qualified dependents of a deceased PNP member approved adjudicated death benefit claim and were notified that their check payment is ready for release

Requirements:

2 pieces 1” x 1” ID picture

2 valid IDs


Step Applicant/

Client


/OPR


1

2

3

4

5

6

Log in

Proceed to concerned personnel for proper validation of identity and finger printing

Proceed to C, TSD

Receive the check

Request and advise client to write name in the log book & proceed to concerned frontline service personnel

Validate identity and direct claimant to undergo finger printing

Prepare Order of Release Form

Validate the identity of claimant and recommend approval of the Order of Release Claim. Approve/Disapprove release order form. Release check

2 min..

30 min.

5 min.

5 min.

5 min.

3 min.

End of Transaction

Regional Offices 17

PROCESSING OF APPLICATION FOR SCHOLARSHIP OF CHILDREN OF PNP MEMBERS KILLED OR PERMANENTLY INCAPACITATED WHILE IN THE PERFORMANCE OF DUTY



Children of the PNP members killed in action or permanently incapacitated while in the performance of duty

Requirements: (3 copies of each of the following)

Letter of Application

Certified true copy of the NAPOLCOM Adjudication Award

Birth Certificate

Certificate Good Moral Character issued by the Bgy Captain and School Principal

Approved Registration/Enrollment Form

Enrollment Assessment/Statement of Account duly signed by the School Treasurer

How to Avail of the Service:

Step Applicant/

Client Agency Action Office

/OPR Location Fee Duration

1 2 3 4 5 6 7 8 9

Log in Submit application Submit for interview

Request and advise client to write name in the log book & proceed to concerned front line personnel Evaluate application and supporting documents Interview and brief applicants Forward application and supporting documents Receive and process documents Sign and recommend for approval/disapproval Approve/disapproves application Prepare and forward indorsement letter Send the approved application with complete supporting documents to NAPOLCOM Central Office for initial Payment

3 min.

1 hour

30 min.

5 min

3 hours 12 min. 30 minutes

End of Transaction

Regional Offices 18

PROCESSING OF APPLICATION FOR PAYMENT/REIMBURSEMENT OF SCHOLARSHIP GRANT



Children of the PNP members killed in action

Requirements:

Application Letter (reimbursement or direct payment)

Statement of Account (in case application is for payment or reimbursement of partial payment)

Official Receipt/s of full/partial payment

Report Card (for elementary/high school)

Transcript of Records (Graduating College Students)

Class cards (Non-graduating College Students) 2 copies 2x2 recent picture of scholar

How to Avail of the Service: Step Applicant/

Client


/OPR

Location Fee Duration

1

2

3

4

5

6 7 8

Log in

Submit application

Request and advise client to write name in the log book & proceed to concerned front line service personnel

Evaluate application and supporting documents

Forward application and documents for review. Evaluate and process documents and make recommendation

Approve/disapprove recommendation

Prepares voucher/s of approved application and submit for funding/obligation.

Process/Obligate voucher

Forwards to RD for approval/disapproval

3 min.

1 ½ hour

30 min.

5 min

12 min. 10 min.

End of Transaction

Regional Offices 19

ISSUANCE OF NAPOLCOM CERTIFICATE OF PENDING/ NO PENDING CASE



PNP members

Requirements:

Personal appearance

Authorization letter, if applicable

Valid ID


Step Applicant/

Client


/OPR


1

2

3

4

5

6

Log in

Accomplish and submit request form

Proceed to Cashier for payment

Present OR

Receive certification

Request and advise client to write name in the log book & issue NAPOLCOM Request Form

Advise client to concerned frontline personnel Verify from Records if client has no pending case

Accept payment and issue Official Receipt Prepare certification/clearance for signature of concerned personnel Release certification

P150

2 min.

10 min.

2 min.

10 min

1 min

End of Transaction

Regional Offices 20

AUTHENTICATION OF POLICE ELIGIBILITY



Passers of the NAPOLCOM Entrance and Promotional Examination or their authorized representatives

Requirements:

Original or photocopy of Certificate of Eligibility

Valid ID

Authorization letter, if applicable

How to Avail of the Service:

Step Applicant/

Client


/OPR


1

2

3

4

5

6

Log in

Present original or photocopy of Report of Rating

Pay to Cashier

Present OR

Receive certification of Eligibility

Request and advise client to write name and proceed to concerned frontline service personnel Verify and validate the Report of Rating or Certificate of Eligibility from the Master list of successful examinees

Receive payment and issue official receipt

Prepare Certification of Eligibility

Review and sign the certification

Release the certification of eligibility

P50/

page

3 min.

15 min. 5 min.

10 min

1 min.

End of Transaction

Regional Offices 21

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NATIONAL POLICE COMMISSION

www.napolcom.gov.ph

Our foremost concern is to give you customer – focused and efficient

and quality frontline services. But to know what you want, we have to hear from you.

May we request you, therefore, to accomplish this Clientele Service Feedback Form. It will just take less than a minute to fill out this form. Your response will be of value to us.

What services did you avail of at the NAPOLCOM?

General information on the Commission, e.g. laws, policies, mandate, organizational structure, etc.

Verification/Follow-up of communications sent to the Commission, including status of payment to suppliers.

Processing of application/follow-up for the following: Police Entrance and Promotional Examinations Examination Results/Report of Rating/ Certification Police benefit Claims/Pension checks/ Scholarship grant/ PTD/CDD Clearance of no pending case

Filing of complaints against erring policemen. Legal Assistance Job Application Others (please specify)

________________________________________________________________________________

Please rate our services and personnel by checking the answer of your choice.

SA A N D SD A. Staff Behavior

1. The counter personnel I approached (a) knows what he/she is doing (b) is courteous and accommodating 2. The Administrative Officer knows how to give instructions/directions.

LEGEND: SA - Strongly Agree A - Agree D - Disagree SD - Strongly Disagree N - Neutral

Feedback Form

SA A N D SD

B. Services Rendered

1. I was attended to immediately. 2. I got the information I wanted. 3. I received the documents I requested on the scheduled date. 4. I saw no sign of unusual activity of anyone asking money in exchange of

services.

C. Facilities

1. There are adequate directions posted in the premises.

2. The comfort room looks and smells clean.

3. The office premises are clean and orderly.

D. Security and Parking

1. The security officers aredoing their job very well. 2. I feel safe within the office premises. 3. I did not find any difficulty in parking

my vehicle.

Any comments/suggestions _________________________________________________________________________________________________________________________________________________________________________________

Thus, this Clientele Service Feedback Form shall be retrieved by our staff.

Thank you.

OPTIONAL

Please complete the information below in case we need to get in touch with you or you may want further assistance from us. Client’s Name: ________________________________________ Contact Address: ______________________________________ _______________________________________________________ Tel. No.: ______________________________________________ Age: __________________________________________________ Date of Visit: __________________________________________ Office Visited: _________________________________________ Profession: ____________________________________________ Please check if respondent of this form is the:

* Client * Client’s companion

* Visitor

FFEEEEDDBBAACCKK AANNDD

RREEDDRREESSSS MMEECCHHAANNIISSMM

AANNDD

AANNTTII--FFIIXXEERR CCAAMMPPAAIIGGNN

FEEDBACK AND REDRESS MECHANISM We welcome any comments or suggestions to improve our services by:

Accomplishing the feedback form provided by the security officer and dropping in the suggestion box at the Security Desk, Ground Floor.

Send your feedback thru: electronic mail (e-mail) [email protected] SMS

TEXT: NAPOLCOM <space> FEEDBACK “Your message” or NAPOLCOM <space> COMMENT <space> “Your message” Globe/Touch Mobile – 2256 Smart/Talk N Text - 6808 Sun - 2269

OOUURR

OORRGGAANNIIZZAATTIIOONN

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DEPARTMENT OF THE

INTERIOR AND LOCAL

GOVERNMENT

Financial

Service

NATIONAL POLICE

COMMISSION

Commission Proper

(1 Ex-Officio Chairman, 4 Regular

Commissioners, 1 Ex-Officio

Commissioner)

National

Appellate Board

Inspection,

Monitoring &

Investigation

Service

Crime

Prevention

and

Coordination

Service

Installation

and

Logistics

Service

Legal Affairs

Service

+ + +

LEGEND: - - - - - - - - NAPOLCOM attached to DILG -o-o-o-o-o Coordinating and monitoring

+ + + + + Administrative supervision

19 Regional

Appellate

Boards

17

Regional

Offices

Administra-

tive Division

PLEB

Legal

Counsels

Technical

Services

Division

-o-o-o-o–o–o–o–o–o–o–o-o-o-o-o-o-o-o-

Philippine National

Police

17

Regional

Offices

NCR

Police

Office

Provincial

Offices/

City Police

Offices

Regional

Mobile

Group

City

/Municipal

Stations/

Precincts

NCR

District

Offices

City/

Municipal

Stations

Secretariat

Planning

and

Research

Service

Personnel and

Administrative

Service

Section 6 Article 16 of the 1987 Philippine Constitution provides that the state

shall establish and maintain one police force which shall be national in scope and civilian in character, to be administered and controlled by a national police commission. This constitutional provision was implemented through the enactment of Republic Act No. 6975 which took effect on January 2, 1991, establishing the Philippine National Police composed of the members of the Integrated National Police (INP) and the enlisted personnel of the Philippine Constabulary (PC). Republic Act No. 8551, otherwise known as the “PNP Reform and Reorganization Act of 1998”, further strengthened the Napolcom in its exercise of administration and control functions over the PNP. The NAPOLCOM is an attached agency to the DILG for purposes of program and policy coordination. It is a collegial body composed of a Chairman and four (4) regular Commissioners, one of whom is designated by the President of the Philippines as Vice-Chairman. The DILG Secretary is the Ex-Officio Chairman of the Commission and the Chief, PNP as ex-officio member. The Commission has seven (7) staff services in its central office and 17 regional offices nationwide as follows:

1. The Planning and Research Service (PRS) provides technical services to the Commission in areas of overall policy formulation, strategic and operational planning, management systems or procedures, evaluation and monitoring of the Commission’s programs, projects and internal operations and conducts thorough research and analysis on social and economic conditions affecting peace and order in the country;

2. The Inspection, Monitoring and Investigation Service (IMIS) conducts

continuous inspection and management audit of personnel, facilities and operations at all levels of command of the PNP; monitors the implementation of the Commission’s programs and projects relative to law enforcement; and monitors and investigates police anomalies and irregularities;

3. The Crime Prevention and Coordination Service (CPCS) undertakes

criminological researches and studies; formulates a national crime prevention plan; develops a crime prevention and information program; and provides editorial direction for all criminological researches and crime prevention publications.

4. The Installations and Logistics Service (ILS) reviews the Commission’s

plans and programs; formulates policies and procedures on the acquisition, inventory, control, distribution, maintenance and disposal of

supplies; oversees the implementation of programs on transportation facilities and installations and the procurement and maintenance of supplies and materials

5. The Legal Affairs Service (LAS) provides the Commission with efficient and effective service as legal counsel; drafts or studies contracts affecting the Commission and submits appropriate recommendations pertaining thereto, and renders legal opinions arising from the administration and operation of the Philippine National Police and the Commission;

6. The Personnel and Administrative Service (PAS) performs personnel functions for the Commission; administers the entrance and promotional examinations for policemen; provides the necessary services relating to records, correspondence, supplies, property and equipment, security and general services, and the maintenance and utilization of facilities; and provides services relating to manpower, career planning and development, personnel transactions and employee welfare; and

7. The Financial Service (FS) provides the Commission with staff advice and assistance on budgetary and financial matters including the overseeing of the processing and disbursement of funds pertaining to the scholarship program for surviving children of deceased and/or permanently incapacitated PNP personnel.

The Commission has a formal administrative disciplinary appellate machinery consisting of the National Appellate Board (NAB) and the Regional Appellate Boards (RABs).

The National Appellate Board decides cases on appeal from the decisions rendered by the Chief, PNP where the penalty imposed is demotion in rank or dismissal from the service.

The Regional Appellate Boards (RABs) decide/resolve with finality all cases on appeal from decisions of the People’s Law Enforcement Boards (PLEBs) and the PNP Regional Directors when the penalty imposed is forced resignation, demotion in rank or dismissal and those of Mayors in cases falling within their respective jurisdictions. The RABs also decide appeals from decision rendered by the Napolcom Regional Directors on claims for police benefits. In line with the government’s program of bringing services closer to the people, the Commission operates in 17 Regional Offices which implement the overall policies and programs of the Commission. The regional offices likewise perform the function of adjudication of benefit claims.

citizenscharter napolcom

Documents

napolcom eligibility

philippine national

t i o n

napolcom pledge

napolcom personnel

quality of services

i c e c o

list of frontline services