civica local government brochure

7/27/2019 Civica Local Government Brochure

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Transform the way you work

CivicaLocal Government


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02 www.civica.co.uk Local Government Sector Overview 03

Transform the way you work Do more. Do better. Spend lessCivicas software, cloud-based IT services and outsourcing help local government

to deliver responsive services, reduced cost and better outcomes.

At the core of Civica is an in-depth knowledgeof local government business processes andtechnology, informed by more than 25 yearsof experience. Drawing on this we providean extensive range of market-leading andincreasingly cloud-based systems, which helpto streamline and automate service delivery

from agile customer services to efcient backofce operations. Our unique combinationof people, technology and business processexpertise makes the company a trusted partnerfor transformational change in the deliveryand efciency of essential services.

Working with almost 1,000 local authorities around the world and underpinned by leading

systems for multi-channel customer contact, case management and administration, Civica

is helping customers to maintain and improve service delivery while spending less.

95%of councils in Great Britain supported by Civica 25million150million

people served by local teams using Civica systems

300customers rely on managed and cloud-basedservices provided by Civica

documents turned into efcient electronic processes

Multi-Channel Contact Management

Revenues & Benefits Housing Health & Social Care Education Libraries Environment & Planning Blue Light Services Fleet

Finance Procurement HR & Payroll Legal Pensions

Business Functions

Corporate Functions

MapsWorkflow RecordsPayments Documents


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04 www.civica.co.uk Local Government Sector Overview 05

Our Customers

Civica is a strong, stable and growing partner for our customers. We blend the broad

capability and experience of a large company with the commitment, exibility and

responsiveness of a specialist.

Building on a track record of successful long term partnerships, we facilitate,

improve and transform a wide range of customer business processes in order

to sustain improvement and achieve savings.

Gloucester City Council

Since 2011 Civica has provided outsourcedrevenues, benets, welfare rights and counter-fraud services in partnership with GloucesterCity Council as part of a wider process totransform the councils approach to backofce and corporate services while deliveringsavings of over 1.5 million.

Through the partnership Gloucester benetsfrom resilient services and improved

performance with lower operating coststhan retaining in-house provision as well asan increased ability to innovate and pilot newways of working. Improvements during therst year included the highest performance inprocessing new claims for benets and changesin circumstances, while creation of a serviceand innovation centre in the city has provideda foundation for outsourced and OnDemandservices to other authorities.

Eastbourne Borough Council

Civica is a key partner for Eastbournesaward-wining transformation programme,working with the council to help re-engineerlocal services and save 3 million throughIT-enabled improvement including streamlinedprocesses and agile working.

Following a successful rst phase whichinvolved deployment of electronic workowand documentmanagement across 12 serviceareas in a rapid rollout, Civica is working with

Eastbourne to develop a pioneering approach,the Future Model, including re-design of servicesto achieve a customer centric way of workingusing new Civica technology.

The approach incorporates multichannelcontact management including online andGIS-based transactions to support the councilschannel shift strategy, with integration of servicerequests into back ofce systems to createa consolidated and integrated IT platform.

Tower Hamlets Council

Tower Hamlets chose to outsource its documentmanagement to Civica helping to reduce overallbenet application processing times from 33 to6 days, supported by the efcient back-scanningof 9.2 million documents.

Civica and Tower Hamlets designed a radicalnew approach based on Civicas Electronic PostRoom, a fully outsourced document tracking andprocessing system integrated with the existing

Civica EDM & Workow system. The newsolution reduces the previous local labour-intensive workload, dramatically shortensprocessing times while reducing errors andofce space requirements.

This also enables customer service staff todeal with enquiries more quickly as cases areconsistent, complete and delivered in a timelymanner to whoever needs them.

The relationship with Civica hasraised the quality of our externalpartnerships to a new level.

Julian Wain // Chief Executive // Gloucester City Council


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06 www.civica.co.uk

Find out how Civica can help you transform the way you work:Email: [email protected] Web: www.civica.co.uk

A 10-year IT outsourcing partnership withCivica is helping Luton Borough Council createIT-based savings and improve front line servicesas part of a broader programme to save

12 million

New systems and processes implementedwith Civica have enabled award-winningStockport Council to cut benet processingtimes by 75% and make annual savings of

270,000

West Yorkshire Pension Fund uses Civicasaward-winning pension administration systemto enhance operational efciency in managingfunds of over

7billion

Civicas technology is helping Powys Councilto streamline processes for more than 3,000employees from social care to libraries to save

5 million

Civica is working with the EK Servicespartnership set up by Thanet, Dover andCanterbury councils to improve and shareprocesses that allow staff to deliver moreproductive joint services and drive savings of

400,000

1.2 billion

Civicas PCI-compliant cloud-based paymentsolutions are used by more than 120 authoritiesto process annual transactions of over


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Copyright Civica Group Limited 2013. All rights reserved. Product names referenced in this documentmay be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

London

2 Burston Road

London SW15 6AR

Tel: +44 (0)20 7760 2800

www.civica.co.uk

Leeds

Vanguard House Dewsbury Road

Leeds LS11 5DD

Tel: +44(0)113 244 1404

www.civica.co.uk

@CivicaUK

www.linkedin.com/company/civica

About Civica

Civica is a market leader in specialist systems and

business process services that help organisations totransform the way they work. Through experienced

people who understand service delivery, the Groupapplies software, managed services and outsourcing

to help customers streamline their activities. Civicasupplies more than 2,000 organisations in the UK,Australia, New Zealand, Singapore, Canada and theUSA, helping our customers to achieve a successful

and more cost efcient way of working.