civil society needs and expectations: what does ngi do for ... · • center of social and civic...

Civilsocietyneedsandexpectations:WhatdoesNGIdoforthepeople?

PoznanDevelopmentStrategy actualization process – sourceofknowledgeofaspirationsandexpectationsoftheresidents

• seriesof20workshops

• detailedinterviews

• publicconferences,debates,meetingsanddiscussions

• panelofexpertsandmentorsinvolvement

• electronicconsultations

• webside dedicatedtocitydevelopmentissuesandstrategicmanagementprocess

• over600representativesofkeycitydevelopmentspherestookpartintheprocessofPoznanStrategyactalization,representingbusiness,science,culture,

sports,tourismandcivilsocietyofPoznan

• researches anddiagnosis ofsocio-economic outlook

• Centerofsocialandcivicinnovation– originator andnational leaderofcitizen'sbudget,broad publicconsultation,local unitcouncils,localinitiativecenters,familysupportcenters,modernpublicservices

• Creates space foreconomic growth,has ahuge potential ofSME,supportsmoderninitiatives,innovations,ITsector development,startups

• Openminded Citypromoting diversity,modernmanagementincluding designthinking ideaandincluding residents inthecity developmentprocess

• Significant academiccenter inPoland – number ofstudents,precursorofcooperationbeetween local government andscienceandacademic sector(„Academic andScientific Strategy ofPoznań”)

Poznań asa local leaderoftechnology– great placefornewtechnologies development

• Citywithcivic andsocial activitypotential - highlevel ofresidentsactivityandthegrowingroleofnon-governmentalorganizationsandurbanmovements

CityofPoznańimplements modern solutionsimproving quality oflifeoftheinhabitants.Developingsolutions comprehensive intelligentcitysystem includes modernICTsystemsmanagement ofinfrastructureandpublicservices and economicandsocialinnovationaffecting onthequalityofurbanspace

Poznańcreates an ecosystem ofsmartcity

Existing smartcityecosysteminPoznan includes:

• E-administration/electronic services/

• electronicvisit reservation system

• electronicdeliveryboxUMPESP

• digital mapofPoznań

• thematical services/transport,education,environment/anduseful applications•• onlinethematicexchanges

• WITKAC - dedicated forNGOsector applying forpublicfunds

• Launched (2016)twonewuseful electronic customer servicesofmediaprovidingcompanies AquanetSA(water andsewage)andENEASA(electricity)thatallowcustomerstomonitor consumptionandpaymentmanagement



Interactiveservicesandaplications implemented incooperation withPoznanSupercomputingandNetworkingCenter:

• Educational recruitmentsystem„Nabór”

• InteractiveFormsforBusinessActivityRegistration (EDGs)

• Theonlinegravesearchserviceintegrated withthecitymap

• On-linetransmissions fromCityCouncilsessions,combinedwiththeaudiosearchengineofspeechrecords

• Systemoftheinteractive assistantofcouncilorandpresident

• Onlinevoters registrationinformationsystemandrelevantelectioncommitteesintegratedwithcitymap,e-mailandSMSsystem

• City opendata - opening ofinformation


Interactiveservicesandaplications implemented incooperation withPoznanSupercomputingandNetworkingCenter:

• Servicesforintelligenturbanspaces:SmartZOO,Royal-ImperialRoute

• AtmosphereforPoznan- Poznanairqualityinformationservice

• Applicationfor interventiontomunicipalinstitutions– onlinenotification form,mobileapplication(CityGuard,GOAP,ZTM,MPK,ZDM)

• Careservicesandactivationservicesfortheelderlies: aplication Helps, WINSincubator

• Fiberopticconnection ofschoolstothePOZMANnetwork

Mostdigitalsolutions implemented inpublictransport:

• intelligenttrafficmanagementsystem (regardtopublictransportpriority "ITSPoznań"enablingdynamic trafficmanagementwithconsideration current situationinthecity,providingtrafficinformationinrealtime)

• managementsystem ofpublic transport(AVMS)enabling vehicle managementandpassengerinformation inrealtime

• automaticdepotmanagementsystem operatinginFranowo• dynamicpassengerinformationsystem atkeyinterchange points inwesterndistrict• systemofPoznanElectronicAgglomerationCard (PEKA)which allowsforflexibleinsertion fare

ticketandhasthepossibility launch ofadditionalfunctionality• PoznanCityBike(PRM)systemterminals withonlinepaymentfunctionusing bank cardin8817

locationsinthecity• PayParking Zone (SPP)ATMs system withthefunctionofonlinepaymentusing bank cardand

mobilepayments


Jakdojade – comprehensive timetable oftrams,buses,trains tested andapplicated inPoznańmetropolitan area,nowadays expanded on42polish

cities andmetropolitan areas

Examples ofcooperation beetween local transportation services(ZTM,MPK)andlocal startup– useful information andapplications forpassangers

Bimba – aplication showningrealtime (actual departure)ofbusesandtrams fromevery stops

WirtualnyMonitorPEKA– platformshowningrealtime (actual departure)ofbuses andtrams fromevery stops

• all publicservicesavailable online• fully,intuitive,personalized,adequatetoneeds information• comprehensive informationprovided to allinterested

(tourists,enterpreneurship)andtoall who it concerns (likeurban planning,roads modernisation)

• morelivelyformsofcontact withadministration (socialmedia,SMS)

• matching informationandformsofcontacttotherecipient(foryoung people insocial media,forolder – asSMScommunications,annouces inpublicspace)

• current andfastinformationreffering tothesituation andposition - publiccommunications,traffic andaccidents,warnings,weather andair pollution

Challenges forpublicservicesandinformation - expectations ofresidents

• users security anddataprotection• intuitive andpersonalized functions andinformation,highusability of

information• availability andelectronical access toall public services,includingthe

abilitytovote,tocreate andmanage own data• „publicinternet”– non-profitoperators ofpublicsector services/free,

common access/• increase insocialparticipationby more andbetter consultation processes• creating platforms forcooperationanddiscussion – new,developingforms

ofvirtual interactions• more relevantknowledge,more experiencedITstaff

Therearenobridgesbetweenpeoplewhoknowhowtodoandthosewhowanttodo

Expectationsandneedsoftechnologiesofthefuturedevelopemnt

Challenge:HowtoeffectivelyimplementconceptsandsolutionsrelatedtosmartcityinPoznan?

AlthoughPoznanhasthenecessarypotentialtoimplementsmartcitysolutions,thecitylackscomprehensivesystemicsolutionsusingmoderntechnologiessupportingtheimplementationofpublic-servicetasks.

SurveysconfirmthatallPolishcitiesareseparatedinthisrespectfromEuropeanonesbyagreatdistance,whichdirectlytranslatestotheirlowlevelofcompetitivenessonaglobalscale.Thesmarttechnologiesmarketisdevelopingveryfastandwillbeinfluencingthecity’sdevelopmentinaconsiderableway.

Anewperspectiveisthedynamicdevelopmentofthemarketofinformationbasedonthedataset“BigData”,includingtheInternetofThings,requiringareal-timeintegrationofmultiplemulti-layereddistributeddigitaldata.

TheopenpublicinformationstoredbytheCity(anditsorganizationalentities) willhaveanevengreatersignificance.

Thepossibilitytouseinformationfromthepublicsectorisachanceforentrepreneurs– particularlythosewhoactincreativeindustryandwillbeabletocreateinnovativeproductsandservicesonthisbasis.

Challenge:Howtoincrease thequalityofpublicservicesprovidedbytheCity?

• improve thequalityofpublicservices(administrative,social,andmunicipal)providedbythePoznanCityHallforthebenefitofallresidents

• ensuretheaccessibilityofhigh-qualitybasicpublicservices,especiallyeducationandhealthcare,toallresidents

• improveofefficiencyoforganizationalentitiesfunctioning.Particularlyimportantmattersaretheadministrativeproceduresacceleration,improvingadministrativeemployeesqualifications,andincreasingtheextentofsmarttechnologiesexploitationinthecontactswithclients

• increase useofsmarttechnologiessupportingtheimplementationofpublicservicestasksrelatedespeciallytotransport,municipaleconomy,environmentprotectionandinfrastructureaswellfacilitatingonlinecommunicationwiththeresidents.

• tostartaneffectivedialoguebetweenlocalauthoritiesandresidents,itisnecessarytoprovidetransparencyofactivities,openaccesstopublicdata,smartcitymanagement,cooperationwithbusinessandscientificandacademicenvironment,abilitytocompromise,andexploitationofInternetsocialpossibilities.Theseactionswillconsequentlyenablethecreationofaparticipatorycitymanagementsystem,guaranteeingtheresidentsparticipationindecision-makingprocessesalongwithco-responsibilityforimplementeddecisions,andwillfostertheunleashingofcreativityinresolvingcity’sdevelopmentproblems.

Efficiencyandopennessofthepublicadministrationinfluencethedevelopmentofpublicparticipationprocess

Vision ofintelligent Cityin2030…

...Poznan2030isacitywhoseissuesaredecideduponbyallitsresidents…

...TheCitypriorityisthelocalcommunitiesintegration,basedondirectinterpersonal,intercultural,andinter-environmentalrelations,andonconsequentsocialpolicyofsolidarity,unity,andtolerance…

…TheCityexploitsmodernformsofsocialdialogueandjointgovernance,andasmartsystemofsupportinglocalinitiatives.Theresidentscanactivelyparticipateinthecitylife,takingadvantageofvocationaleducationandvolunteeringoffers...

…CommunityandsocialdialoguecontributetotheimprovementofPoznansignificanceonnationalandinternationalscalesthankstocreatingsocialinnovations,toamoreeffectiveprocessofmanagingtheeconomicchange,andanincreaseofsocialcapital,whichisimportanttoinvestors. Communityandsocialdialogueconnectinacomplementarywaywiththelocaldevelopmentofcultureandsports,whicharestrongpillarsfortheirdevelopmentinPoznan.TheyalsostronglytranslateintothedevelopmentofcreativeindustryinPoznan...

Poznanisbeingdrivenbysocialinnovations,which– whereitispossible– areexploitedtopromotethecityimageandthecommercializationofcompaniesofPoznancreativesectors.Mechanismsandactionssupportingthispriorityservealsothetighteningofcooperationbetweenthe Poznanentrepreneurs,whichresultsintheestablishmentofconsortiaandtheirmerginginordertoachieveeconomiesofscale…

…Acommunitysense hasapositiveimpactontheaestheticsofresidentialestates,and– thankstothecooperationofresidentswithurbanauthorities– onthecleanlinessofthenearestsurroundings.

…Smartsolutionsareappliedinallaspectsoflife,aswellasinbusinessandcitymanagement.TheCityprovidespublicservicesfollowingtherelationalmodelsupportedwithITsystemstargetedatcooperationwithresidentsandentrepreneurs.Theresidentstakeadvantageofanelectronicpublicserviceswiderangeprovidedbythelocaladministration,andofconsultativee-tools,andtheentrepreneurs– ofane-platformforpublicorders,wheretheCityappliessocialandecologicalclauses.Theoptionof24-hourinteractivecommunicationwithclientsfacilitatesaneasieraccesstoinformationand ashortertimeofformalitiescompletion.TheCityfullydisclosesanypublicinformationon-line.Opendataarebecomingabasisfordevelopingapplicationsfacilitatinglifeinthecity.ThereisafreesmartplatforminPoznanthatexploitsthewiderangeofpossibilitiesensuredbytheInternet,whichfacilitatesnotonlythecommunicationbetweenhumans,butalsobetweenvariousdevices(theInternetofThings).Itgivesapossibilityofaccessinginformationandservices, andofanindividualcontrolofusingthetechnicalmediaathome.ThewholeCityisequippedwithbroadbandInternetaccess…

DevelopmentPrioritiesup to2030

Strong Metropolis

Smartenterpreneurship

Green,mobilecity

Friendy residental estates

Community andsocial dialogue

technologydevelopment

Developmentpriorities – newtechnologies


Strong Metropolis


Green,mobilecity



Intensificationofinternationalcontactsandconnections

StrengtheningthepositionofPoznanasastrongcentre ofbusinessandmoderntechnologies

StrengtheningPoznanacademicandscientificfunctions

Developmentpriorities – plannedstrategic actions andworks


Strong Metropolis


Green,mobilecity



Developinglocalsmallandmedium-sizedcompaniestowardsinnovativeness

Developingandsupportinglocalcentres ofinnovationandbusiness

Supportingandpromotinglocalstart-upsandcreativesectors

Strenghtening thecooperation ofeducation,science,andbusinessforsupporting/implementinginnovations

Developmentpriorities – plannedstrategic actions andworks


Strong Metropolis


Green,mobilecity



Developmentpriorities – plannedstrategicactionsandworks

Increasing thepublictransportattractivenessandeffectivenessandthecitytransportationpossibilities

Reducingcartrafficinthecity

Reducingpollutionemissionandboostingenergeticeffectiveness


Strong Metropolis


Green,mobilecity



Incerasing theparticipationofresidentsinthecitylife

Modernizingandimprovingtheaccessibilityofhigh-qualitypublicservices

Improvingthefunctioningofthesystemofcommunicationwiththeresidents

Supportingnon-governmentalorganizationsandboostingcivicactivity

Developmentpriorities – plannedstrategicactionsandworks

Strategicgoal/Priority no5:„Communityandsocialdialogue” – producing anddevelopingmechanisms,formsofsupportandactionsthatenabletheresidentstomakeresponsiblejointdecisionsinthematterofthecitydevelopment

Thereisastrong,positiverelationbetweentrustandinternalsenseofmaintainingcontrol– thatis,withthebeliefthatwecaninfluencethewayourlivesaregoing,andthelifesatisfaction.Thesenseofcontrolreallydoesactlikeanagentbetweentrustandlifesatisfaction.ThelevelofratiosoftheParticipationCounterelaboratedbytheInstituteofPublicAffairsshowsthattheresidentsofPoznanandnon-governmentalorganizationscantoagreatextentparticipateintheprocessofpublicparticipation,andthescaleofsocialcommunicationstandsatahighlevel.Thehighactivityleveloftheresidentsandthegrowingroleofnon-governmentalorganizationsandurbanmovementsalreadyinfluencethequalityandlevelofsocialdialogue.Ahighsocialcapitalisabasisforbuildingsolidarityamonglocalcommunityinordertoequalizeopportunities,reducedisparities,andavoidsocialinequalities.Communityandsocialdialoguecanbesupportedbythedevelopmentoflocalmassartistic-culturalandsportsevents,buildingtouristicrouteswithintheresidentialestatesonthebasisofeventsfromPoznan’spastandcreatingauniquearchitecture(Poznan’ssecession,Poznan’smodernism,militaryarchitecture).Asapartofthispriority,theCitywillimplementmechanismsandactionstoincreasethelevelofsmarttechnologiesexploitationinpublicservices,andtoenhance theresidentsengagementinthecitydevelopment.Intheprocessofthisobjectiveimplementationitisnecessarytorememberthatthegoodgovernancedevelopsthebottom-upresourcefulnessofpeople,butdoesnotreplacethemindecidingaboutimportantissues.

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civil society needs and expectations: what does ngi do for ... · • center of social and civic...

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