Curriculum Vitae – Claire Banks

PROFESSIONAL PROFILE:Versatile and very capable IT Professional, with over 20 years’ successful experience in Project Management.

Qualified PRINCE2 practitioner Specialist in complex projects – flexible and analytical Skilled at building proficient, cohesive teams Excellent communicator Natural propensity to build and influence key relationships across multiple channels:

extremely experienced stakeholder manager An assured but personable consultative style Reliable, with personal initiative and high professional standards Tenacious with staying power – always grasps the nettle Proven ability to keep a firm hold of the project direction and manage robustly as needed.

CAREER EXPERIENCE:

Timeline Project Management Ltd Mar 14 - present

Contracts with: London Borough of Croydon – managing the transition of their ICT Service Desk from

Cap Gemini to Capita Apr 14 – June 14

Acivico Ltd June 14 - presento Implementing an Events catering software solutiono Managing the TUPE transfer of 3 service areas from Birmingham City

Council into Acivicoo Introducing process improvements to the client’s project management teamo Managing the selection of a new premises and it’s internal design for the

client

Service Birmingham Aug 04 – Mar 14

Project Manager

RoleI managed a great deal of projects during my time at Service Birmingham and, as Birmingham City Council was my client, I experienced a vast range of project types and sizes and for many different departments and Directorates, including internal Service Birmingham projects. I was always either the sole or lead project manager and managed teams of different sizes. My role always demanded the following and in accordance with Prince2 where relevant:

Input into the pre-sales costing process Project initiation Implementation of Governance Financial management Planning, co-ordination, reporting and communication Stakeholder, team and supplier management Issues and Risks management Project Implementation/Delivery Project Closure

SkillsEach new project was for a different department and a different type (Application, Infrastructure, Desktop, Building moves, Business Transformation) so I’ve developed a skill and real love for hitting the ground running with new project challenges and quickly getting to grips with new departments, working practices and technology

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Key Successes A blend of ICT and Business Transformation projects for the 2013 award winning

Library of Birmingham - £1.5 plus budget:o Cabling and wireless – initiation, requirements and design phaseso Business Transformation for Customer Experience and Content Managemento Digital Signage solution for AV Screens and Media Wallso Development of a Channel Framework for multi-channel contento Implementation of the Facilities Management systemo Design and set-up of an interim Events Management team, including new

business processes. Birmingham City Council’s desktop refresh programme – around 20,000 devices The implementation and roll-out of a replacement Service Desk and Change

Management system – budget £750k

Taylor Woodrow PLC, Solihull Jan 03 – July 04

IT Project Manager

Responsibilities:My 18 months at Taylor Woodrow saw me developing procedures for their system development life cycle and change management. I also carried out Business Analysis, managed software development staff and suppliers as well as Project Managing a software development and data migration project.

Achievements: Design, development and implementation of a new central supply chain system,

which subsequently won a supply chain industry award Development of the PID and participation in the project management of a major

acquisition

Universal Salvage PLC, Wootton Sep 00 – Nov 02

IT Project Manager

Responsibilities:During my 2 years at the company I was promoted several times after consecutive successful projects. I started as a junior Project manager and left as Lead Analyst. The role was challenging but developed my project skills and required me to have excellent communications skills as I worked across the organization, which was embarking on a business transformation programme. My key roles in this programme were in:

Project Planning and Control, Implementation Management, Test and Error Management, Lead Analyst and Quality assurance 

Achievements: Phased implementation of Kana E-Service to the Call Centre and Client

Management functions.

ADT Fire and Security, Birmingham Sep 89 – Aug 00

I started as an input clerk and was promoted to Team Leader, then moved to the IT department, where I developed and was promoted through projects to Project Lead

Early Employment History available if required:

Qualifications Summary:8 O’ Levels inc. English Language (A), English Literature (B), Maths (B)

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Trentham High School, Stoke-on Trent 1978 – ‘82

3 A’Levels . Stoke-on-Trent Sixth Form College 1982 – ’84

Degree in English BA (Hons) IIii – University of Central England 1984 – ’87HNC in Business Information Technology – Bournville College of FE 1994 – ‘96

Date of Birth: 5th July 1966Driving Licence: Full

Contact me:22 Broadfields Road, Erdington, Birmingham B23 5TL

Phone: 07931 600868

Email: timelineprojectmanagement@gmail.com

Linked In: https://uk.linkedin.com/pub/claire-banks/94/490/275

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