client references and case studies - industry retail...

References

Estée LauderCase Study .......................................................................................................................................................... 2Service Details.................................................................................................................................................... 4

Hudson News Case Study .......................................................................................................................................................... 5Service Details.................................................................................................................................................... 7

JoS. A. BankCase Study .......................................................................................................................................................... 8Service Details.................................................................................................................................................. 10

BCBG Max AzriaCase Study ........................................................................................................................................................ 11Service Details.................................................................................................................................................. 13

Party CityCase Study ........................................................................................................................................................ 14Service Details.................................................................................................................................................. 16

QuikSilverCase Study ........................................................................................................................................................ 17Service Details.................................................................................................................................................. 19

Romano’s Macaroni GrillCase Study ........................................................................................................................................................20Service Details..................................................................................................................................................22

The Coffee Bean & Tea LeafCase Study ........................................................................................................................................................23Service Details..................................................................................................................................................26

SwarovskiCase Study ........................................................................................................................................................27Service Details..................................................................................................................................................29

NationwideCase Study ........................................................................................................................................................30Service Details..................................................................................................................................................32

Ethan AllenCase Study ........................................................................................................................................................33Service Details..................................................................................................................................................35

On the BorderCase Study ........................................................................................................................................................36Service Details..................................................................................................................................................38

Please allow IRG to schedule these reference calls, in the interest of the referencing party’s schedule. More references are available upon request.

Client References and Case Studies

Rev. March 2014

2

C A S E S T U D Y

Essential Services DeliveredEstée Lauder had an MPLS network previous

to engaging IRG. A few years ago, IRG deployed a network to leverage broadband technologies for primary connectivity (Cable, DSL, Fiber) and 3G as secondary connectivity using multiple carriers for optimal coverage. IRG worked with Estee Lauder and determined which technologies would be deployed based on business needs.

IRG then installed FortWifi 80CM security appli-ances at remote sites with Cisco 3560 PoE switches. This satisfied the VLAN segmentation requirements for POS and future needs for PoE enabled devices as well as provided WiFi in the back office area for corporate Wi-Fi devices. This selection al-lowed traffic to dynamically route over the secondary connection if and when the primary connection became compromised.

Additionally, IRG configured the built-in 56k modem to use the fax line for dial backup in the event that 3G cov-erage was inadequate during install. For the VPN concentrators, IRG used Fortigate 620Bs as HA clusters at the main datacenter and a back-

☞Founded in 1946, this technologically advanced, innovative company has gained a worldwide reputation for elegance, luxury and superior quality. Its products come with a promise to uphold the finest standards of excellence. Through extensive research and stringent product evaluation, the company is pleased to bring its customers skincare, makeup and fragrance products that are both gentle and highly effective. Estée Lauder products are sold in more than 135 countries and territories. In the U.S., they are available in better department stores and specialty stores and online at esteelauder.com.

IRG Positions Estée Lauder to Leverage Wi-Fi for Mobile POSNo new technology was required; existing technology modified to maximize its use.

F O R I N T E R N A L U S E O N L Y . N O T F O R P U B L I C D I S T R I B U T I O N .

up datacenter for maximum redundancy and disaster recovery. IRG continued to manage the device con-figurations and perform audits on broadband con-nections to ensure Estee Lauder was receiving the best local access technologies at each retail location.

Customer Faces New ChallengesRecently, Estee Lauder’s business strategy re-

quired a more robust WLAN environment on the sales floor to provide Wi-Fi for mobile POS and

future customer-facing applications. Since the FortiWifi 80CM was in-

stalled in the back office area, IRG needed to reassess the

existing configuration with respect to the entire retail floor plan.

IRG determined re-quirements for ubiqui-tous coverage on the sales floor. The company obtained floor plans from

Estée Lauder for four stores which represented

typical floor plans, and per-formed extensive site surveys

to determine requirements for optical RF coverage. These included

Estee Lauder Case Study

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C A S E S T U D Yspectrum analysis and an overlay of RF coverage. After the site survey was complete, the new access points were reconfigured and deployed in the four stores.

Following deployment, IRG dispatched a technician to verify the coverage for Wi-Fi intensive applications in each store.

IRG’s Low Cost SolutionIRG leveraged existing connectivity and existing security appliances, and adding an extender to optimize

signal thought out all sales floor. No new technology was required, just modification of existing technology. Estée Lauder stores now have ample Wi-Fi coverage throughout all areas of their four test stores. They are positioned to deploy mobile POS applications, back office applications, and future customer-facing applications. Plans to deploy this solution in all 450 stores will begin once approved by senior management.

IRG Delivered


• Secure WAN network using diverse carrier technologies including 3G and 4G wireless backup.

• Fortinet Thin AP to extend the wireless signal to the entire sales floor.

• Security and access, controlled by FortiWifi. FortiWifi acts as a controller for the Thin AP, broadcasting the signal throughout the store.

• Total security monitoring IRG Trumanage TSM.

• Proactive monitoring of the network. Total device management: TDM + TSM.

• Auto trouble ticket: generation through remediation.• Change management: When Estée Lauder

adds new services, IRG will modify their WAN configuration to allow new service to run securely and efficiently.

• Hardware replacement when required.

About Industry Retail GroupIndustry Retail Group, Inc. (IRG) is a Gartner-recognized, and VISA PCI DSS validated, provider of customized

managed network services, offering a comprehensive portfolio of broadband and broadband-centric services targeted to retailers and other multi-site companies. Additionally, IRG is an industry leading, highly specialized, yet agile, single-source purveyor of managed IP communication, application and turnkey professional services; plug-in IRG applications such as Hotspot and Enterprise Wi-Fi solutions, Hosted VoIP, and IP-based Video Surveillance to further help Clients leverage their broadband investment in a scalable, yet secure manner. IRG’s growing client base includes Fortune 1000 retailers, quick-serve restaurants and convenience store chains.

IRG has a simple objective: to provide retailers and other multi-site organizations with the premier suite of broadband-enabled network services that will help provide a competitive advantage while keeping costs in check. Through the managed integration of leading edge technology components such as DSL, Cable, Wireless, and traditional access, IRG is able to provide the most comprehensive network coverage and bandwidth availability to meet each client’s unique business requirements.

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R E F E R E N C E

Estee Lauder Companies, Inc.IRG was awarded the ELC contract in Q4 of 2008. Within 45 days, all 250 of the original back office

locations for their MAC Cosmetic label were completed. As recently as Q3 of 2010 IRG finished completion of the ELC 550 retail store North American network rollout with an IRG fully Managed PCI Network platform. Brands names under this moniker include Aveda, MAC, Origins, CCS, Bobbi Brown, Jo Malone, and Estee Company Stores.

WAN End-Points 900+ (Active), throughout North AmericaWAN Growth Continued and steady growth on Clinique Stores,

2500 locationsIRG Client Since Q2, 2008Reference Contact Anthony MerolleRole Vice President, Global Infrastructure ServicesContact TN (631) 531-1738 (desk)

Legacy NetworkType MPLSApplications Back Office, Primary Retail Store

Current IRG Services (Overview)Network Services Primary and 3G failover solutionRetailLan Turn-Key Onsite Integration

VPN CPE Initial Staging, Configuration & LogisticsTruManage Pro-Active Monitoring

Complete VPN CPE Management, PCI WAN com-pliance; Wireless AP management

Current IRG Services (Detail)

Network Services

Type lPsecHardware Platform Fortinet; Cisco switchesPrimary Access DSL, Cable, 3G, Ethernet, Fiber, T1Failover AccessApplications Enabled IP-Video Web-based training

Retail LANSingle dispatch, custom scope of work included:

Multiple CPE Staging and Logistics, store cabling, WAN set up and test, asset tagging, ELC-derived closeout procedure, clean-up and MOD acceptance

Planned IRG ServicesNetwork Services Complete the IPSec WAN Rollout of the 2,500 ELC

StoresRetaiLAN POS-Integration

Estee Lauder Service Details

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C A S E S T U D Y

CIO ChallengesSimilar to so many retailers today, Hudson News (Hudson)

found themselves managing network-related responsibilities on a daily basis. This effort, at times, interfered with core business processes. Service prequalification, provisioning, installation, and invoice management alone were forcing highly-skilled associates to perform daily tasks that took them away from the business of running the stores.

According to Gary MacRae, Hudson’s Chief Information Officer, “When we first decided to move away from dial-up, we implemented a network on our own. We found the best carrier for each site, placed the order and tried to make sure the commitments were met. It quickly became apparent that this solution was impractical.”

“IRG took a very different approach. They recognized that bandwidth is a commodity, and showed us how a broadband-based WAN can simplify processes, while driving revenue.”

The IRG SolutionIRG’s Project Management and Engineering teams worked

in lock-step with Hudson’s team to determine that a VPN was the best fit for Hudson. When the rollout to Hudson’s facilities began, a carefully designed implementation plan was drafted and approved by all parties to maximize project efficiencies.

Hudson News Selects Industry Retail Group for WAN Design, Implementation and Support

Hudson News specialty retail shops in-clude such proprietary brands as Hudson Booksellers, Kids Works, Euro Cafe, $10/$15 Bou-tique, and more. National brands partnering with Hudson News include Discovery Channel, CNN, Crabtree & Evelyn, Roots, House of Blues, Sunglass Hut, Life Is Good and Quiznos.Hudson’s Executive Manage-ment team is committed to driving revenue for airport part-ners and maintaining a high level of customer satisfaction. They looked to Industry Retail Group (IRG) to provide them with a turnkey, PCI-Compli-ance assisting, Wide-Area-Network (WAN).

Hudson News Case Study

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C A S E S T U D YIRG’s Project Management team owned the process of circuit provisioning and activation, carefully

coordinating with Hudson’s sites to insure a smooth turn-up.IRG RetaiLANSM integration services were made available at a moment’s notice to complete demarc

extensions, PC reconfigurations, or additional CAT5e drops. Project status was communicated in an easy-to-read format, and at an interval chosen by Hudson. As each site was activated, IRG Pro-Active Network Monitoring was initiated to give Hudson real-time up/down notification of each location.

Overcoming ObstaclesCommon challenges to a multi-site rollout were further complicated by the fact that many Hudson stores

are located beyond the TSA security checkpoints in airports. IRG staff, carrying tools, were faced with multiple security measures, yet completed the deployment in the middle of the night to meet the tight installation deadline.

IRG Delivered• Provisioning, coordination, and installation of

broadband services to accommodate a new wireless WAN in all locations.

• Utilization of a variety of access methods including: xDSL, Cable, Ethernet, EVDO/3G and T1.

• 3G wireless failover to complement the primary broadband access, where applicable.

• All in-store cable infrastructure improvements to accommodate the new WAN (IRG|RetaiLAN).

• Pro-active network monitoring (IRG|TruManage).• Consulting Services for IP-based video security

and PCI compliance.• One comprehensive, easy-to-read invoice.




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R E F E R E N C E

Hudson News

IRG was awarded the Hudson contract in Q1 of 2007 for all airport back office and warehouse needs. IRG completed this rollout in under 3 months time and was awarded with a new contract for their broadband to the stores initiative in 2010 and 2011 with over 725 more stores. IRG continues to support and any all new Hudson News Store Openings throughout North America.

WAN End-Points 850 end points, throughout North AmericaWAN GrowthIRG Client Since Q2, 2007Reference Contact Gary MacRaeRole CIOContact TN (201) 939-5050

Legacy NetworkType MPLS frameApplications POS

Current IRG Services (Overview)Network Services IP SECRetailLan Full WAN IntegrationTruManage Total Device Management


Network Services

Type lPsecHardware Platform Cisco/Reliant RedboxPrimary Access DSL, Cable, 3G, Ethernet, Fiber, T1Failover Access 3GApplications Enabled POS, Online Store, Gift Cards, Centralized Payment

Processing, Centralized Database, WLAN Inventory Control, Customer Lookup, IP-Based Video, Hi-Speed POS Authorization

Retail LAN

Single dispatch, custom scope of work included:

Multiple CPE Staging and Logistics, DMarc Exten-sions to cash wrap, store cabling, WAN set up and test, POS updates, LAN integration, peripheral installation, asset tagging, J, clean-up and MOD acceptance

Planned IRG ServicesSecurView IP-Video Surveillance, WiFi

Hudson News Service Details

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C A S E S T U D Y

IT ChallengesJAB wanted to add a wave of applications intended to increase brand awareness,

improve customer buying experiences and maximize employee efficiencies. After carefully performing due diligence and then committing to an initial application launch in 90 days, JAB realized that a broadband WAN was going to be needed, and needed fast, to accommodate the new services.

Historically bleeding-edge cautious with regards to its IT strategies, JAB would need a tried-and-true network topology and one that could keep pace with their growth plans of adding stores and rolling out new applications such as high-speed POS authorizations, WLAN-based inventory management, centralized payment processing, and centralized POS updating.

They also needed a solutions provider who could effectively accommodate the IT staff’s initiative of limiting the number of T1 connections in the network due to their capital constraints, and to ensure DSL and cable connectivity nationwide at a high success rate.

The IRG SolutionAfter a competitive evaluation period, IRG was selected to provide broadband services, implementation

support, and serve as project management lead for the JAB WAN rollout. Working within JAB’s 90-day rollout schedule for its applications, IRG successfully fulfilled its commitment to activating almost 400 stores on the WAN in just 10 weeks.

Supplementing best-in-class VPN appliances, IRG provisioned and installed broadband services for each of the JAB stores. The rollout included the provisioning of broadband, installation of broadband and VPN CPE elements, all necessary LAN cabling and POS software updates to support the new WAN. ☞

Jos. A. Bank Clothiers, Inc. (JAB) is the pre-eminent name in men’s fine and casual fashion, and has been at the forefront of their market for over 100 years. Jos. A. Bank is not just another menswear retailer. What makes the company unique is also what has attracted customers to its stores for 108 years; a heritage of quality and workmanship, an extensive selection of beautifully made, classically styled tailored and casual clothing, and prices typically 20 to 30 percent below competitors’. Add that to an expert staff of sales professionals who prize service and customer satisfaction above all, and you get the idea.Today, JAB operates approximately 600 stores today, in nearly every state.

Everybody’s Crazy ‘Bout A Sharp-Dressed WAN

JoS. A. Bank Case Study

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C A S E S T U D YEach component of every install was communicated to JAB in near real-time to ensure record accuracy

of each job. This included informing when technicians arrived onsite, any issues that occurred during the site visit, and successful completion and acceptance of an order. The project was carefully and diligently managed to minimize the impact of the service upgrade to the stores’ day-to-day operations through clear schedule notification, daily reporting and weekly project reviews. IRG’s proactive approach to clear communication left no question unanswered, and provided assurance the project was progressing on track.

IRG Delivered• Total Device Management of the Juniper platform

including breakfix 7 days a week.• Cost effective Dedicated Internet Access

provisioned for each JAB store, utilizing 22 different carriers with a 97 percent success rate of delivering either DSL or Cable solution.

• Site-specific installations, including extensive inside wiring, demarc extensions and CPE placement.

• Knowledgeable field service technicians with the expertise and materials to resolve network configuration challenges in the field and on the first dispatch, so minimize additional dispatches.

• Always-on Broadband connectivity.• Aggressive rollout of nearly 400 stores in less than

10 weeks.• Extended-hour installation window (8am EST – 7PM

PST) to accommodate aggressive rollout.• Near real-time notification of technician arrival,

issues encountered onsite, and successful turn up.• Daily reporting provided by customer IRG Tracker

reporting and weekly project reviews, all managed by dedicated project management team.

• Single, Easy-Read, Electronic Invoice for all locations.




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R E F E R E N C E

Jos. A. Bank Clothiers, Inc.

IRG was awarded the JAB contract in Q1 of 2007. Within 90 days, all 400 of the original stores were completed. Since that time, IRG has continued to manage the rollout of new stores. Active stores, at the time of this publication were over 500. IRG has since been awarded a new contract with JoS. A. Bank and continue to provide service to one of the most powerful names in the men’s retail clothing industry.

WAN End-Points 600+WAN Growth 35 - 50 Stores per yearIRG Client Since Q2, 2007Reference Contact Scott TothRole CTOContact TN (443) 508-4831

Legacy NetworkType Dial UpApplications POS

Current IRG Services (Overview)Network Services Primary

Network Continuity (Fallover)RetailLan Turn-Key Onsite Integration


Network Services

Type lPsecHardware Platform JuniperPrimary Access DSL, Cable, 3G, Ethernet, Fiber, T1Fallover Acess DBU via Ext 56k Modem (3G being evaluated)Applications Enabled POS, Online Store, Gift Cards, Centralized Payment

Processing, Centralized Customer Database, WLAN Inventory Control, Customer Lookup, IP-Based Video, Hi-Speed POS Authorization

Retail LAN


Multiple CPE Staging and Logistics, Demarc Exten-sions to cash wrap, store cabling, WAN set up and test, POS updates, LAN integration, peripheral installation, asset tagging, clean-up and MOD ac-ceptance

Planned IRG ServicesSecurView IP-Video Surveillance

JoS A. Bank Service Details

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C A S E S T U D Y

CIO ChallengesThe challenges were plenty, and time was of the essence. With

a new, broadband-based POS launching in 120 days across 32 states and 3 countries, BCBG needed its new network designed and implemented before the rollout could begin. The company’s decision to replace its legacy dial-up network in favor of a broadband-based VPN was driven by several factors, including the desire for increased bandwidth for new retail applications, improved network security, and IP-based payment processing. Furthermore, the added bandwidth and network capacity would allow BCBG to implement new Web-based applications to help drive business, perpetuate brand awareness, and increase associate quality of life.

Embracing an always-on network carried with it the responsibilities of maintaining PCI compliance by protecting its customer’s sensitive information. Customer trust is paramount to BCBG, and they insisted upon a network partner who could deliver a compliance-assisting solution. BCBG’s final requirement was a true turn-key implementation. The network partner must be able to provide complete circuit provisioning, equipment staging, configuration and transport, technician logistics, in-store cabling, network activation, and ongoing support services.

“We wanted a partner who had the ability to collectively manage every aspect of this broadband rollout,” said Hamid Nehoray, VP of Retail IT for BCBG Max Azria Group. “My team had their plates full with our new POS project, and a new network vendor had to be able to think on their feet and act quickly on our behalf to get a cost-effective, reliable, and scalable network installed fast. BCBG’s brands are some of the premier names in fashion today, and we wanted a top-shelf team and network to help us leverage technology to keep us there.”

☞

BCBG Max Azria Group Selects IRG to add some Attitude to its Global Store WAN

With critically acclaimed collections, trend-setting designs, and an aggressive expansion plan, BCBG Max Azria is truly a powerhouse of style in the fashion industry. Extremely successful promoting its “good style, good attitude” fashion philosophy since the brand’s launch in 1989, BCBG is embraced by A-list celebrities and women worldwide for its attention-grabbing, yet wearable designs.Such a dynamic company required a like-minded network partner, capable of helping the company transform its store-wide IT infrastructure by customizing each facet of network design, implementation, and support, while helping BCBG maintain Payment Card Industry (PCI) compliance.

BCBG Max Azria Case Study

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C A S E S T U D YThe IRG Solution

After careful due diligence and comparisons between numerous vendors, the IRG|VPN was chosen as the network of choice, for its global coverage, flexible topology and PCI compliant security. This premier, managed VPN service was a perfect fit for assisting BCBG in meeting their network requirements, while offering a level of scalability that is sure to pay dividends in their future expansion plans. Working in partnership with the BCBG IT staff, IRG designed a true turn-key solution that was carefully managed throughout every step of the rollout. From network appliance selection, configuration, logistics, in-store wiring, activation, testing, and acceptance, IRG owned each process. Mr. Hasenzahl added, “The IRG team was able to coordinate with each individual store about their specific installation process and schedule, which was another item to which other vendors weren’t willing to commit. My team’s focus was able to remain on its normal, heavy work load while IRG handled the WAN implementation.”

IRG Delivered• Provisioning, coordination, and installation of

a large, broadband-based IRG|VPN network spanning 32 states and 3 countries in less than 120 days.

• Procurement, configuration, implementation, and testing of all VPN Security Appliances and Broadband CPE (IRG|RetaiLAN).

• All in-store cable infrastructure improvements to accommodate the new WAN (IRG|RetaiLAN).

• Testing and acceptance of new WAN interoperability with POS (IRG|RetaiLAN).

• Pro-active network monitoring (IRG|TruManage).• One comprehensive, easy-to-read invoice.




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R E F E R E N C E

BCBG Max Azria Group, Inc.IRG was awarded the BCBG contract in Q1 of 2006. Within 90 days, all 180 of the original stores were

completed. Since that time, IRG has continued to manage the rollout of new stores. Active stores, at the time of this publication were over 600. In 2008, BCBG acquired the Rave and Rave Girl brands from G+G Retail, committing to an additional rollout of these 400 stores with IRG. BCBG also operates over 200 Partner Shops in large, tier 1, department stores such as Lord & Taylor and Macy’s, of which IRG also fully manages.

WAN End-Points 625 (Active), throughout North AmericaWAN Growth New Store openings and AcquisitionsIRG Client Since Q2, 2006Reference Contact Justin BurbridgeRole Director of Retail SystemsContact TN (323) 476-4179

Legacy NetworkType Dial Up, some DSLApplications Back Office

Current IRG Services (Overview)Network Services PrimaryRetailLan Turn-Key Onsite Integration

VPN CPE initial Staging, Configuration & LogisticsCurrent IRG Services (Detail)

Network Services

Type lPsecHardware Platform SonicwallPrimary Access DSL, Cable, 3G, Ethernet, Fiber, DialFailover AccessApplications Enabled POS, Online Store, Gift Cards, Centralized Payment

Processing, Centralized Customer Database, Hi-Speed POS Authorization, Webclock, Enterprise, WiFi, SAP

Retail LAN


Multiple CPE Staging and Logistics, Demarc Extensions to cash wrap, store cabling, WAN set up and test, POS updates, LAN integration, Enterprise WiFi implementation, peripheral installation, asset tagging, BCBG-derived closeout procedure, clean-up, and MOD acceptance

Planned IRG ServicesNetwork Services IPSec VPN @ 400 Newly Acquired MaxRave StoresTruManage VPN CPE Management + PCI MonitoringVoIP Hosted VoIP

BCBG Max Azria Service Details

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C A S E S T U D Y

CIO ChallengesParty City had several different networks and

service levels in place that varied between corporate stores and franchises. This burdened the corporate IT department to designate more resources for managing the network, resolving store issues, and ensuring all stores maintained connection to critical corporate data.

Party City realized the company needed a cost-efficient, managed service provider that could implement a high speed WAN and deliver “always on” connectivity to every store. After a diligent search, Industry Retail Group was selected to install, manage, and create the WAN. ☞

Party City is the leader in the party goods industry. They are America’s largest specialty party goods chain and the country’s premier Halloween specialty retailer. Party City operates more than 800 company-owned and franchise stores throughout the United States and Puerto Rico.The Company designs, manufactures and distributes party goods through its vertically aligned retailers as well as other retailers worldwide. The Company’s worldwide locations include their corporate headquarters in Elmsford, NY as well as locations throughout Asia, Europe, the Americas and Australia.

Party City Celebrates Faster Connectivity, Lower CostsThe IRG Solution

IRG’s project management team assured Party City the rollout would be completed in 60 days across all stores. As with all retail stores, the store-level implementation needed to be quick and without interruption to daily business. From the project management team to the installers, IRG maintained proactive communication with the retailer, giving status updates on the progress. This reduced the

chance of business being interrupted or slowed at any time.

In all, the implementation was completed 60 days for 600 stores,

which included both corporate and franchise stores.

Also included in the rollout were 200 Factory Card Outlet stores which are owned by Party City. IRG delivered a faster WAN at a lower total cost than the previous, slower network. From credit card processing to accessing corporate

data, IRG provided the “always on” connectivity required by a busy retailer.

“We’re pleased to deliver a faster, more cost-efficient, and more reliable

WAN to Party City,” said Mike Luzio, CEO of IRG.” We understand this has allowed

Party City to focus resources on more important

Party City Case Study

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C A S E S T U D Yprojects, rather than troubleshooting internet connectivity issues. IRG provides total management of the party City WAN, and we’re honored to grow with this national retailer.”

IRG has been selected as the MSP for 400 Halloween City stores as well. With only a 4-month time period where these stores are active and operational due to their seasonal business strategy, IRG was able to effectively provide a cost-effective solution that can and will be extremely flexible with the brand. Service included prequalifying sites that change each year and installing a fully mobile, portable solution that supports several applications. IRG successfully works within this very short deployment window year after year with outstanding results.




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R E F E R E N C E

Party City

IRG was awarded the contract for this customer in April of 2009. Party City had an aggressive rollout schedule of completing all PCC stores before August 1, 2009 due to their upcoming busy season of Halloween. IRG was able to successfully complete the entire network rollout in less than 90 days for their corporate store locations. IRG is now in the process of moving all franchise locations over to the IRG network including their sister company, Factory Card and Halloween City. The total number of new stores is approximately 1200 in total.

WAN End-Points 1200+ (Active)WAN Growth Franchised locationsIRG Client Since Q2, 2009Reference Contact Steve SkibaRole CIOContact TN (973) 453-8720

Legacy NetworkType DSLApplications POS transactions

Current IRG Services (Overview)Network Services PrimaryRetaiLAN Turn-Key Onsite Integration

VPN CPE Initial Staging, Configuration & LogisticsTruManage Pro-Active Monitoring

Complete VPN CPE ManagementCurrent IRG Services (Detail)

Network Services

Type lPsecHardware Platform ReliantPrimary Access DSL, T1, Cable, 4G, and for seasonal stores, IRG

mobile phonesFailover AccessApplications Enabled POS transactions, polling


Multiple CPE Staging and Logistics, store cabling, WAN set up and test, asset tagging, PCC derived closeout procedure, clean-up and MOD acceptance

Planned IRG ServicesNetwork Services VoIP, WiFi in store kiosk applicationsRetaiLAN POS-IntegrationTruManage PCI Monitoring of VPN CPE

Party City Service Details

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C A S E S T U D Y

CIO ChallengesQuiksilver sought a managed service provider

equipped to deliver turnkey solutions for all of its locations. The company needed a cost effective, PCI-compliant network to keep pace with the growing retail chain. Further, Quiksilver intended to continue utilizing their network to power broadband-enabled applications for such future applications like VoIP, Store Traffic Counters, and Dynamic Signage.

The IRG SolutionAfter some key IT executives had worked with the

IRG in the past, when the time was right, Quiksilver quickly partnered with IRG for Network Services, including wireline broadband, TruManage Pro-Active Support, Enhanced PCI support, and RetaiLAN for turn-key integration.

The project officially launched with the IRG as-signment of a dedicated Project Management team to handle all aspects of the network implementation.

☞

Quiksilver designs, produces and distributes clothing, accessories and related products for young-minded people and develops brands that represent a casual lifestyle driven from a boardriding heritage. Quiksilver’s authenticity is evident in its innovative products, events and retail environments across the globe. In addition to their own retail locations, Quiksilver’s products are sold throughout the world, primarily in surf shops, skate shops and other specialty stores that provide authentic retail experience for its customers.

IRG delivers high speed, low cost wireline services across Quiksilver’s North American locations

This team ensured the entire process would be completed with minimal interrup-tion to business op-erations and consisted of a Project Manager, Project Administrator, and Network Engineer. Broadband provisioning and CPE procurement progressed transparently during the development of rollout, stag-ing, and logistical plans. IRG was even able to suc-cessfully keep costs down by transitioning already stable wireline products to the IRG platform, thereby eliminating the need for a truck roll to the store loca-tion and eliminating unwanted non-recurring costs to Quiksilver. This was a huge advantage that IRG was able to bring to the table over its competition.

One important aspect of the project was IRG’s change management and maintenance of the existing Juniper VPN firewall investment. This

was encompassed by IRG’s total device management of the Quiksilver network. Each box was configured and verified for maximum speed and efficiency.

Quiksilver Case Study

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C A S E S T U D YIRG, when needed, provided full turnkey integration of the network, which included staging, configuration,

and on site installation of selected stores throughout the Quiksilver network. Quiksilver’s previous network included a large number of high-priced T1 circuits.

Because of IRG’s extensive coverage partnerships throughout North America, they were able to eliminate the high cost T1 circuits and enable high speed, low cost, wireline services to nearly all of the locations throughout the Quiksilver North American footprint. T1 circuits are often four to five times higher cost each month than IRG’s wireline broadband and was a driving factor to look to IRG for their vast experience of obtaining low-cost high speed connectivity in hard to reach areas. Early 2013, IRG delivered a completely separate wireline network to support Quiksilver’s guest Wi-Fi experience.

“Quiksilver has been influencing youth culture and fashion for 30 years from coast to coast,” said Mike Luzio, CEO of IRG. “We’re are always eager to work with our customers on helping them a design a secure WAN network that we believe helps them focus on what they do best. That’s our job. We continue to work with Quiksilver to look at new applications to drive over their network and are excited to help Quiksilver engage their fast-paced, media-hungry audience.”

IRG Delivered• Network Services - Provisioning, coordination, and

installation of primary wireline broadband.• RetaiLAN (Turn-Key Integration) - CPE Staging,

logistics, in-store cabling, installation and testing of all services, including integration with client’s LAN.

• TruManage - Pro-Active Network Monitoring of all aspects of the WAN network.

• Enhanced PCI compliance.• Consolidated, Easy-to-Read, Electronic Invoice.




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R E F E R E N C E

Quiksilver

IRG was awarded the Quiksilver contract in Q1 of 2009 for all back office and warehouse needs. IRG completed this rollout in under 3 months time and has since we awarded with a new contract for their broadband to the stores initiative in 2011.

WAN End-Points 250 end points, throughout North AmericaWAN Growth New store openingsIRG Client Since Q1, 2009Reference Contact Bill LucasRole Director of ITContact TN (714) 889-5623

Legacy NetworkType Dial UpApplications POS

Current IRG Services (Overview)Network Services Primary

Network Continuity (Failover)RetaiLAN Turn-Key Onsite IntegrationTruManage


Network Services

Type lPsec, Wi-FiHardware Platform FortinetPrimary Access DSL, Cable, 3G, Ethernet, Fiber, T1Failover Access 4G and dial upApplications Enabled POS, Online Store, Gift Cards, Centralized Payment

Processing, Centralized Customer Database, WLAN Inventory Control, Customer Lookup, IP-Based Video, Hi-Speed POS Authorization

Retail LAN



Planned IRG ServicesSecurView IP-Video Surveillance, WiFi, VoIP

Quiksilver Service Details

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C A S E S T U D Y

CIO ChallengesMacaroni Grill sought a fully managed service

provider equipped to deliver turnkey solutions for all of its North American locations. The company needed a cost effective, PCI-compliant network to keep pace with the busy restaurant chain that afforded them the ability to concentrate on driving business sales and not managing their network partners.

Further, Macaroni Grill intended to fully utilize the network to power broadband-enabled applications such as VoIP, IP-based Video Surveillance, and Dynamic Signage all while having a single company that had the experience and expertise to manage the Macaroni Grill chosen VPN infrastructure.

In spite of economic challenges, the company needed to deliver an enhanced customer experience while cutting costs in less than 45 days.

The IRG SolutionAfter a successful proof-of-concept program, Macaroni Grill has partnered with IRG for Network Services,

including wireline broadband and 3G Failover, TruManage Pro-Active Support, and RetaiLAN for turn-key integration.

One important aspect of the project is IRG’s change management and maintenance of the existing Juniper VPN firewall investment. This is encompassed by IRG’s total device management of the Macaroni Grill network. IRG will be providing full turnkey integration of the network, which includes staging, configuration, and onsite installation. Further, IRG offers next business day replacement of critical hardware, unlike competitors whose customers often lose valuable uptime by not being able to effectively manage this component. Not having the ability to react immediately to a store’s infrastructure being down was not an option for Macaroni Grill. ☞

Macaroni Grill is the Italian Mediterranean restaurant with locations in North America and the United Kingdom, with hundreds of locations throughout North America. Macaroni Grill’s recipes are inspired by the Mediterranean way of cooking along Italy’s coast, and require the finest artisan pastas, vine-ripened tomatoes, colorful vegetables, extra virgin olive oil, fresh lemons, select seafood, grilled meats and fresh, fragrant Italian herbs. These recipes are handed down for generations to the company’s passionate executive chefs.Fresh, simple, and authentic, Macaroni Grill views the meal as a whole experience from beginning to end, and the experience starts as soon as you sit down.

IRG Serves Up Enhanced Customer ExperienceLowers costs while maintaining existing Juniper VPN firewall investment

Macaroni Grill Case Study

21

C A S E S T U D YIRG Delivered• Network Services—Provisioning, coordination, and

installation of both primary wireline and failover 3G Broadband for all store locations.

• RetaiLAN (Turn-Key Integration)—CPE Staging, logistics, in-store cabling, installation and testing of all services, including integration with client’s existing Local Area Network (LAN).

• Invoicing—Consolidated, Easy-to-Read, Electronic Invoice detailing all site specific needs designated by Customer.

• TruManage—Complete and Total Device Management of the Full Wireline Broadband Network, Juniper SRX210 total device manage-ment, including but not limited: full change control on all equipment at stores level, next day business replacement of all routers on-site with IRG certified technician, complete management of all aspects related to the WAN infrastructure.




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R E F E R E N C E

Romano’s Macaroni Grill

WAN End-Points 230WAN Growth 20 stores per yearIRG Client Since Q4, 2009Reference Contact Venu MadduriRole VP of ITContact TN (713) 366-7660

Legacy NetworkType MPLSApplications POS, WiFi

Current IRG Services (Overview)Network Services Broadband primary, 3g failoverRetaiLAN Turn-Key Onsite IntegrationTruManage


Network Services

Type lP SecHardware Platform JuniperPrimary Access DSL, Cable, 3G, Ethernet, Fiber, T1Failover Access 3G and dial upApplications Enabled IP-Video Surveillance, WiFi, IRG VoIP

Retail LAN



Planned IRG ServicesSecurView IRG WiFi

Macaroni Grill Service Details

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C A S E S T U D Y

PHASE 2: 2013 to presentPreviously, The Coffee Bean and Tea Leaf (CBTL) worked with IRG to deploy a customer hotspot solution

that maximized customer experience and ran parallel to the existing POS and data network. That was 2006. At that time, IRG delivered best in market broadband connectivity with customer facing wireless hotspots that worked in conjunction with a third-party digital signage solution. The solution allowed Coffee Bean to run marketing campaigns and deliver loyalty programs through the IRG managed captive portals.

As the need for customer facing applications grew, the IRG broadband connection was leveraged to deploy digital media content in addition to digital signage.

Recently, CBTL evaluated what would be the best solution for cost and efficiency for its managed POS and data network. The company turned again to IRG for a best-in-breed solution. Leveraging the existing IRG broadband connectivity, IRG designed a fully managed WAN network including connectivity for CBTL corporate headquarters in Los Angeles. The solution at the CBTL stores included:

☞

Born and brewed in Southern California since 1963, The Coffee Bean & Tea Leaf is the oldest and largest privately held specialty coffee and tea retailer in the United States. Since opening its first cafe in Brentwood, California, the company has always been passionate about connecting loyal customers with carefully handcrafted products.Delivering the look, taste and aroma of the world’s best coffees and teas is what they do best, and every sip takes its customers to the corners of the earth where each flavor was cultivated. Learn more at www.coffeebean.com.

• A primary broadband Internet connection either utilizing the existing connectivity or deploying a newer, faster technology.

• A 4G backup account for business continuity.• A managed FortiWifi 60CM for security and VPN.• An updated wireless AP (Ubiquity AirRouter HP) for

compatibility with the latest WiFi innovations.

At corporate headquarters and the CBTL datacenter, IRG implemented a FortiGate 800C as the VPN concentrator and DMZ firewall. IRG’s management of the solution is IRG Total Device Management which includes 24/7 SNMP health and performance management, change control, and remediation of all connectivity issues.

The Coffee Bean & Tea Leaf Case Study

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C A S E S T U D YWhen the deployment was complete in all US-based stores and the corporate office, the company realized

a dramatic savings over three years when compared to their previous network. As an added benefit, IRG’s Total Device Management allows CBTL’s IT staff to focus on priority projects rather than connectivity issues at the store level.

Together, the fully managed WAN and customer Wi-Fi enable CBTL to deliver an engaging customer experience customers have come to expect since 1963.

PHASE 1: 2006 to 2013“The Bean” Selects IRG to Provide Free Wi-Fi

Now you can have your coffee and drink it too...while checking your e-mail for free! Thanks to Industry Retail Group (IRG), now Coffee Bean and Tea Leaf customers in any of their hundreds of domestic locations can spend all day utilizing the Wi-Fi hotspot without paying an access fee frequently seen at the competition. CBTL has always sought to provide a quality lifestyle destination to its patrons by inviting them to enjoy a relaxed and cozy environment while sipping from the extensive menu of over 22 coffees and 20 teas.

In an effort to both enhance its current customers’ experience and attract new customers, CBTL decided that it was well worth the implementation costs to provide free Wi-Fi. To date, according to informal surveys taken at various locations using the Wi-Fi service, the feedback has been only positive.

IT ChallengesIn an increasingly competitive vertical market, CBTL was challenged with deploying a cost effective

managed Wi-Fi solution that was not going to break the budget. Keys to success of this offering were a quick implementation period, a secure low-cost offering, and minimal interaction from the IT and marketing staff at CBTL. It was imperative that the vendor had a proven track record for success with other retailers/QSR companies and could enable a service which was easy to use for the CBTL patrons.

The IRG SolutionThe IRG|Wi-Fi product from IRG was chosen by CBTL due to the product’s ability to meet the defined

requirements and IRG’s vast experience in the Wi-Fi marketplace.VP of Supply Chain, Paul Balzer, selected IRG to provide Wi-Fi because of the assurance they could

deliver what they promised to their customers. “Paid Wi-Fi is a significant cost to the customer,” says Balzer. “We wanted to reward our frequent customers and actively influence new traffic with free Internet service. Since offering reliable and totally free hotspots, our store teams have noticed an increase in store traffic as well as higher sales per order. Providing this service only enhances our company’s commitment to creating a warm and inviting customer experience.”

☞

25

C A S E S T U D YBalzer and IRG agreed on a two- to three-month

rollout schedule. IRG coordinated the schedule, and an IRG technician went to each of the locations rolling out Wi-Fi to conduct the installation. “Store managers had to know when the technician was arriving for a number of reasons,” says Balzer. “A manager had to be on-site in case the technician needed access to back rooms or had questions. The IRG technician installed the wireless router, started service, and tested it.”

Activating all of the locations very quickly was imperative as CBTL had already promised its customers that this service would be provided. IRG got the job done in less than 60 days, courtesy of the hardworking and dedicated Project Management staffs at both organizations.

IRG Delivered• Provisioning, coordination, and installation of a

new broadband network to provide a distinct, secure environment for guest Wi-Fi service.

• Turn-key implementation of the new broadband network and Wi-Fi service, including careful onsite technician logistics to minimize disruption of store operations.

• Support of existing Dynamic Signage and Wi-Fi service over a single broadband connection.

• A flexible Wi-Fi service that offered client marketing personnel control over specific Captive Portal messaging to further drive sales and enhance the end user experience.

• Dedicated Project Management Team for the implementation and the ongoing life-cycle of the partnership.

• Single comprehensive, easy-to-read monthly invoice delivered electronically.




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R E F E R E N C E

The Coffee Bean & Tea Leaf

WAN End-Points 180WAN Growth SteadyIRG Client Since Q3, 2006Reference Contact Paul BalzerRole VP Supply ChainContact TN (805) 484-7924 x428

Legacy NetworkType Broadband (New Edge/Earthlink)Applications IRG Guest WiFi Services

Current IRG Services (Overview)Network Services DSL, Cable, 3g, IRG HoptSpot WiFi product, 4G

BackupRetaiLAN Multiple CPE Staging and Logistics, DMarc

Extensions to cash wrap, store cabling, J, clean-up, and MOD acceptance

TruManage IRG Total Device Management on Fortiwifi 60 cm, 300c, and wireless access points.


Network Services

Type IPSec, 4GHardware Platform Fortiwifi dcm, .... at HQ, Sputnik ap at stoes, fortgate

500c at HQ and fortgate 300c at datacenterPrimary Access DSL, Cable, T1, FiberFailover Access 4G and dial backupApplications Enabled IPSec and Guest WIFI

Retail LAN



Planned IRG ServicesNone None

The Coffee Bean & Tea Leaf Service Details

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C A S E S T U D Y

☞

More than 100 years of dedication have transformed the name Swarovski into the synonym for crystal. Back in 1895, Daniel Swarovski pursued his dream of creating a crystal so perfect that it captured both the eye and the heart. Swarovski, now the undisputed world leader in cut crystal has remained fully independent since its foundation in Wattens, Austria. The company employs over 25,000 people and maintains a presence in more than 120 countries worldwide.Today, the name of Swarovski stands for exacting workmanship, quality and creativity all over the world.

CIO ChallengesWith the recent shift in the economy, companies

have been forced to change the way they operate in today’s retail environment. Swarovski’s IT department was given a directive from Corporate to accomplish more with less, without compromising the experience synonymous with the Swarovski name. Swarovski also needed a company who could not only effectively manage the rollout, but to proactively manage all aspects of the network once it was up and operational. Having a managed service provider for their network that was available 24/7, 365 days a year to service any and all of their network related needs was imperative to the success of this opportunity.

THE IRG SOLUTIONIRG project managers

researched its network of carriers for low cost DSL and broadband. In the interest of utilizing existing hardware for greater cost savings, IRG was able to work with the existing Cisco platform already in place in Swarovski retail locations.

Swarovski was able to increase the bandwidth to stores while reducing

overall costs by as much as 50% after replacing the expensive T-1 network with high speed broadband. By incorporating a 3G backup, Swarovski was able to insure they weren’t sacrificing reliability for these much needed cost savings.

Swarovski requested a slow rollout of the IRG solution; therefore IRG limited implementation to only 15 stores per month. This allowed Swarovski IT staff to thoroughly test and approve the reliability of each store as well as set up and test their applications. Broadband powered applications are central to Swarovski’s business. The entire POS system

and related back office applications function only with broadband. Similarly, delivering real-time data in the supply chain application ensured both stores and customers receive accurate information on product availability. With the extra bandwidth, Swarovski has also introduced VoIP

as another way to leverage the broadband network,

eliminating the need for additional phone lines.

IRG Increases Bandwidth andReduces Overall Costs by 50%

Swarovski Case Study

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C A S E S T U D YSwarovski could not compromise its commitment to a powerful customer experience. Therefore, IRG

included 3G failover as part of the broadband solution. This ensured every store would have the “always on” connectivity IRG delivers, enabling faster credit card processing and accessing corporate communications, corporate data, and using broadband applications.

Throughout the project, IRG maintained proactive communication with the retailer with status updates on the progress. This eliminated interruption of business at the store level. Moreover, Swarovski’s need of having the single NOC responsible for all aspects of the network infrastructure as it related to their retail stores was accomplished through IRG’s two U.S. based Network Operation Centers.

When the entire project is complete, IRG will have implemented its solution in over 250 Swarovski retail stores and seasonal kiosks throughout the U.S. and Canada.




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R E F E R E N C E

Swarovski

WAN End-Points 350WAN Growth Canadian locations and seasonal pop-upsIRG Client Since Q3, 2009Reference Contact Rob NollerRole CIOContact TN (781) 956-6060

Legacy NetworkType MPLS frameApplications POS

Current IRG Services (Overview)Network Services IP SECRetailLan Full WAN IntegrationTruManage Total Device Management


Network Services

Type DSL, Cable, T1 and 2gHardware Platform CiscoPrimary Access DSL, cable, T1Failover Access 4G with 3GApplications Enabled Multiple including POS

Retail LAN



Planned IRG Services

Swarovski Service Details

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C A S E S T U D Y

CIO ChallengesNationwide Insurance had

been using a very cost-prohibitive MPLS T-1 network. While the infrastructure was stable, it was low-speed and didn’t bring the flexibilities a new IPsec (Internet Protocol Security) network would provide. The company was seeking a managed service provider that would create a fully-managed, high-speed, low-cost broadband over a layer 3 network infrastructure. It was important to Nationwide that the provider be hardware-agnostic in its approach, and was capable of implementing and managing the underlying VPN firewall device. Further, the company was interested in discovering how a new managed service provider could help them leverage the potential of the new IPsec network to include options such as VoIP.

The IRG SolutionIRG began the process of delivering their layer

3 IPsec network using DSL, cable, and 3G failover to replace Nationwide’s high-cost MPLS network. In limited instances, T1 was utilized when it was the fastest option available. The implementation included total device management on the underlying broadband, total management of the Fortinet VPN firewall, and proactive monitoring of the underlying 3G back-up service. The initial rollout included ☞

Nationwide Insurance has grown over 80 years to become one of the largest insurance and financial services companies in the world, with more than $135 billion in statutory assets. The company provides services to both individuals and businesses. Nationwide boasts over 10,000 corporate office associates and an additional 30,000 associates in other locations.

Nationwide Insurance Selects IRGIRG delivered full management of broadband services, firewall and VoIP,

along with industry partners, to over 800 locations.

approximately 800 Nationwide offices throughout the country with potential growth upwards of 2000 locations.

Mike Luzio, CEO of IRG said, “We provide our managed services to four primary industries, each with a unique set of challenges and opportunities. Those industries are retail, quick-serve restaurants, seasonal and pop-up stores, and multi-site companies such as Nationwide. There is a common denominator among

these industries. Lifting the management burden off IT departments through our managed services and leveraging broadband are at the core of what our clients require. We’re honored to bring these services to Nationwide offices. Nationwide has a rich history and is so well-respected, we’re happy to name them as a client.”

IRG selected Fortinet to deliver to Nationwide offices a comprehensive suite of services around their VPN firewall. To further leverage the broadband service, many of the corporate locations have been testing VoIP through one of IRG’s trusted partners.

IRG has created a dedicated account team solely responsible for managing the Nationwide account. IRG’s utilization of the latest technology, combined with the project management team’s proactive service, ensures top-tier service for every Nationwide office now and for the future.

Nationwide Insurance Case Study

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C A S E S T U D YIRG Delivered• Network Services - Provisioning, coordination, and

installation of both primary wireline and failover 3G Broadband.

• RetaiLAN (Turn-Key Integration) - CPE Staging, logistics, in-store cabling, installation and testing of all services, including integration with client’s LAN.

• TruManage - Pro-Active Network Monitoring.• Next Day Business Replacement of VPN Firewall.• An Easy-to-Read, Customizable Electronic Invoice.




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R E F E R E N C E

Nationwide Insurance

WAN End-Points 800+WAN Growth Franchises - 5500IRG Client Since 2010Reference Contact Rick CrawfordRole VP IT BusinessContact TN (614) 677-7229

Legacy NetworkTypeApplications

Current IRG Services (Overview)Network Services Broadband, DSL, Cable, T1 with 3g failoverRetaiLAN Next business day replacement warehousing, full

implementationTruManage Total Device Management, Fortinet, Bband, Central-

ized Change and Reporting, and IRG MailCurrent IRG Services (Detail)

Network Services

Type DSL, cableHardware Platform Fortinet, 80cm, 50cmPrimary Access DSL, cableFailover Access 3gApplications Enabled Multiple, including VoIP


Multiple CPE Staging and Logistics, DMarc Exten-sions to cash wrap, store cabling, WAN set up and test, MOD acceptance

Planned IRG ServicesVoIP Testing Phase

Nationwide Insurance Service Details


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C A S E S T U D Y

CIO ChallengesAs a strong American brand that reaches around

the globe, Ethan Allen previously relied on primary network access technologies through another managed services provider. Ethan Allen had some service availability challenges as well as management challenges of their network. These issues needed to be addressed in order to effectively support their brand moving forward. They needed to find a new wireline-based broadband managed service provider without the typically stressful and time-consuming process, while reducing costs to streamline the efficiency of their corporate stores nationwide.

In addition, they had a network refresh of hardware and were looking for a strong integrator to help manage the staging, configuration and deployment in a short time period, as well as 24/7/365 management of the new hardware solution.

The IRG SolutionIRG answered the Ethan Allen challenge and was

able to effectively deliver a wireline-based broadband network quickly and stress-free with IRG’s proven process for retail chains. The near-seamless transition from a previous provider to IRG WAN services enabled Ethan Allen to maintain uninterrupted services while performing a variety of functions for their network, including, but not limited to: point

☞

Ethan Allen Global, Inc. has created a high-quality modern design authority with a modern attitude. They have redefined the ever-evolving American home. Consistently staying on the cutting edge, Ethan Allen invents and innovates interior designs, as well as incorporating new green initiatives.A growing company, Ethan Allen has several hundred company and franchise stores spanning the globe, although manufacturing remains in the United States.

Ethan Allen Implements TruManage Total Device Management with IRG

of sale processing, nightly polling, pricing updates, gift card sale and transactions, and scheduling. IRG’s management of the project eliminated, in many cases, the need for procurement of new services in order to increase bandwidth/technology. Acting on behalf of Ethan Allen, IRG was able to obtain the necessary LOA switch of services where the existing broadband requirements were already being met for Ethan Allen. The extensive

Ethan Allen Case Study


34

C A S E S T U D Yprequalification process enabled IRG to deploy a mix of cable, DSL, and T1 technologies with wireless failover in all of the remaining Ethan Allen stores. This not only helped to move the project along more quickly, but also reduced CAPEX costs as it related to installation of new services.

Ethan Allen selected IRG because of its proactive commitment to top-tier managed services to its customers in the retail vertical market, rather than the reactive service common among many manage service providers today.

By streamlining their broadband technologies, IRG reduced Ethan Allen’s costs concerning secondary and failover services. IRG enabled Ethan Allen to replace the reactive management platform and led the network refresh, including CPE staging, logistics, and fast/turn up. Partnered with Fortinet, IRG facilitated inventory management and oversees deploying all customer premise equipment as well as wireless failover nationwide.

IRG’s dedicated project managers worked closely with Ethan Allen’s support team to ensure the process caused no interruption to daily store operations. IRG’s service included total device management via SNMP with configuration backup/next day hardware replacement maintenance on remote locations, as well as engineering assistance to reconfigure the corporate office to support the newly installed firewalls.

IRG Delivered• Network Services – Provisioning, coordination,

and installation of both primary wireline and failover 3G/4G Broadband.

• LOA switch for already installed, stable broadband services, eliminating the need for truck roll for new broadband services. Reduced CAPEX upfront costs and disruption to existing store services.

• RetaiLAN (Turn-Key Integration) - CPE Staging, logistics, in-store cabling, installation and testing of all services, including integration with client’s LAN.

• TruManage (Total Device Management) - Pro-Active Network Monitoring of all broadband circuits, full management of Fortinet VPN firewall via FortiManager/Analyzer, full management of wireless failover.

• Next Day Business Replacement of VPN Firewall and Broadband Modems.

• An Easy-to-Read, Customizable Electronic Invoice for all services.




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R E F E R E N C E

Ethan Allen

WAN End-Points 300WAN Growth New Store OpeningIRG Client Since 2011Reference Contact John VisciottiRole Director Of Enterprise Infrastructure/SecurityContact TN (203) 830-5379

Legacy NetworkType IPASS (IPSec) via Fortinet PlatformApplications POS

Current IRG Services (Overview)Network Services Broadband, DSL, Cable, T1 with 3G failoverRetailLan Next business day replacement warehousing, full

implementationTruManage Total Device Management, Fortinet, Bband, Central-

ized Change and Reporting, and IRG MailCurrent IRG Services (Detail)

Network Services

Type DSL, cableHardware Platform Fortinet, 80cm, 50cmPrimary Access DSL, cableFailover Access 3G and 4GApplications Enabled Multiple


Multiple CPE Staging and Logistics, DMarc Exten-sions to cash wrap, store cabling, WAN set up and test, MOD acceptance

Planned IRG ServicesVoIP Testing Phase

Ethan Allen Service Details

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C A S E S T U D Y

IT ChallengesOn the Border Mexican Grill & Cantina

had taken over management of its own network from Brinker International and needed to quickly deploy a robust wide area network that would allow a seam-less transition. On The Border positions itself as a company that “values quality, cultivates creativity and combines great service with good times.” The transition from Brinker’s network to its own network needed to occur without interrupting corporate communications or compromising the cus-tomer experience.

The IRG SolutionIRG was selected for complete managed servic-

es, which include broadband connectivity, 3G failover, and free customer Wi-Fi. The initial rollout began with a select group of stores, with plans to continue ex-panding into other regions.

IRG CEO Mike Luzio stated, “Our IRG team was glad to meet the challenge of delivering the IRG WAN and related services so that On The Border did not miss a beat. Most importantly, On The Border’s com-mitment to deliver a powerful customer experience is supported by IRG’s ‘leveraging broadband’ platform.”

Standard with all multi-site implementations, IRG provided a Dedicated Project Management Team to On The Border. This ensures a fast implementation as well as continual client updates during each phase of the rollout.

☞

On the Border Mexican Grill & Cantina traces back nearly three decades to 1982, when the first On The Border restaurant opened on Knox Street in Dallas, TX. Originally based on sizzling fajitas, frosty margaritas, happy hour and a booming patio, OTB has evolved and expanded over time to include a variety of craveable dishes inspired by the cuisines of South Texas and Mexico.Today, with restaurants throughout the United States and expansion internationally, On The Border is still passionate about sharing a love for Mexican food, spirits and fun.

America’s largest casual Mexican Restaurant Selects IRGIRG delivered broadband connectivity, PCI compliance, VoIP,

and firewall services along with industry partners.

IRG Delivered• Provisioning, coordination, and installation of a new broadband network to provide a distinct, secure environment for guest WiFi service.• Turn-key implementation of the new broadband network and WiFi service, including careful onsite technician

logistics to minimize disruption of store operations.• A flexible Wi-Fi service that offered client marketing

personnel control over specific Captive Portal messaging to further drive sales and enhance the end user experience.

• Installation a full VPN PCI network for all locations.• Broadband connectivity for POS terminals and

credit card processing, including 3G failover.• Fully secure PCI network with compliance

monitoring and logging via Reliant Security’s MPS Redbox at every location.

On The Border Case Study

37

C A S E S T U D Y• A client-based SSL VPN for remote users to access

the corporate network.• VoIP services through PingTone Communications.

• Single comprehensive, easy-to-read monthly invoice delivered electronically.




38

R E F E R E N C E

On the Border

WAN End-Points 145WAN Growth New Store Openings and Guest Wi-FiIRG Client Since 2010Reference Contact Chris AndrewsRole VP of ITContact TN (972) 499-3049

Legacy NetworkType IPSecApplications POS

Current IRG Services (Overview)Network Services Broadband, DSL, Cable, Fixed Wireless, T-1 with

3G failoverRetaiLAN Next Business Day replacement warehousing, Full

implementationTruManage Total Device Management Circuit and Reliant

RedboxCurrent IRG Services (Detail)

Network Services

Type DSL, Cable, Fixed wireless and T1Hardware Platform Reliant RedboxPrimary Access DSL, Cable, Fixed wireless and T1Failover Access 3G via CradlepointApplications Enabled Multiple, including Wi-Fi, VoIP, POS and music

Retail LAN


Multiple CPE staging and Logistics, DMAC exten-sions, VOIP, WIFI and cabling installations. Com-plete testing and acceptance with MOD and corpo-rate IT staff

Planned IRG ServicesAdditional broadband services to support higher demand on the Wi-Fi

On The Border Service Details

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