COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 Warning This material has been reproduced and communicated to you by or on behalf of The Charles Darwin University pursuant to Part VB of the Copyright Act 1968 (the Act). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Do not remove this notice 2 Forms of communication3 The communicationprocess4 Factors impacting onworkplace communication9 Social media11 Intercultural communication15 Ethicsin communication19 Learningobjectives After studying this chapter youshouldbeable to: 1.discuss thedifferent forms of communication 2.outline eachelement of the communicationprocess 3.identify barriers tocommunication 4.outline factors impacting on workplace communication 5.explainhow socialmedia toolscontribute to anorganisation's internal andexternal communication andinteractions 6.discuss the opportunities andchallengesof intercultural communication 7.apply ethics to your workplacecommunication. Evaluate your communicationskills by completing the self-checklists in the chapteJ". Chapter 1Communicationin TodaysWorl