cloud and community - the future of shared it services
TRANSCRIPT
Cloud & community – the future of shared IT servicesMartin Hamilton
Photo credit: CC-BY-SA Flickr: user Perspecsys Photos
Loughborough University Centre for Global Sourcing and Services - guest lecture
Cloud and community
1. About Jisc– Who are we and what do we do?
2. Cloud computing redux– What do we really mean by “cloud”?– What is the potential for cloud in research and education?
3. What’s next?– What would Google do?– IT as innovation in technology
Loughborough University Centre for Global Sourcing and Services - guest lecture
1. About Jisc
1. About Jisc
Jisc is the UK higher education, further education and skills sectors’ not-for-profit organisation for digital services and solutions. This is what we do:›Operate shared digital infrastructure and services for universities and colleges
›Negotiate sector-wide deals, e.g. with IT vendors and commercial publishers
›Provide trusted advice and practical assistance
1. About Jisc
Jisc is the UK higher education, further education and skills sectors’ not-for-profit organisation for digital services and solutions. This is what we do:›Operate shared digital infrastructure and services for universities and colleges
›Negotiate sector-wide deals, e.g. with IT vendors and commercial publishers
›Provide trusted advice and practical assistance
1. About Jisc
Jisc is the UK higher education, further education and skills sectors’ not-for-profit organisation for digital services and solutions. This is what we do:›Operate shared digital infrastructure and services for universities and colleges
›Negotiate sector-wide deals, e.g. with IT vendors and commercial publishers
›Provide trusted advice and practical assistance
1. About Jisc
Jisc is the UK higher education, further education and skills sectors’ not-for-profit organisation for digital services and solutions. This is what we do:›Operate shared digital infrastructure and services for universities and colleges
›Negotiate sector-wide deals, e.g. with IT vendors and commercial publishers
›Provide trusted advice and practical assistance
1. About Jisc
In the UK
there is…
470Colleges
providing further education
160Higher education
institutions
2.3mStudents in HE
4.9mLearners in FE
23%Postgraduate
77%Undergraduat
e
Funding for FE and skills
£7.7bn
Income of HEIs
£30.7bn
1,085Providers of further
education and skills
1. About Jisc
›Doing more,for less
1. About Jisc
› Janet network[Image credit: Dan Perry]
1. About JiscNetflix
VoicenetAkamai
Virgin Radio
Bogons
Logicalis UKPipex / GXN
BBC
Datahop
InTechnology
INUK
Simplecall
LINX multicast
Gamma
Simplecall Redstone
Updata
aql
Voicenet
Limelight
Limelight
AkamaiBTnet
Init7
Amazon
Microsoft EU (via TN)
Telekom Malaysia
Globelynx
10Gbit/s 1Gbit/s
100Gbit/
s
GÉANT
GÉANT+
LINX
Microsoft EU (via TW)
Total external connectivity ≈ 1 Tbit/s
Leeds
Akamai
VM for LGfLInTechnology
NHS N3
Exa Networks
Synetrix BBC (HD 4K pilots)
One Connect
Glasgow&
Edinburgh
HEAnet
BBC (Pacific Quay)
Gamma
BBC (HD 4K pilots)
NHS N3
SWAN (Glas)
SWAN (Edin)
Manchester
Telecity
Harbour
Exch.
Telehouse
North & West
VM for LGfLRM for
Schools
VM for LGfL
RM for Schools
Global Transit
Tata IXManchester
IXLeeds
Global Transit Level3
Global Transit Level3
1. About JiscEquipment sharing› Brokered industry access to £60m
public investment in HPC› Working with EPSRC to pilot the
Kit-Catalogue software, sharingdetails of 1,000s of items of highvalue equipment
› Newcastle University alone issharing £16m+ of >£20K valueequipment
Photo credit: HPC Midlands
http://bit.ly/jiscsharing
1. About JiscJanet Reach:› £4M funding from BIS to work
towards a Janet which is "open and accessible" to industry
› Provides industry access to university e-infrastructure facilities to facilitate further investment in science, engineering and technology with the active participation of business and industry
› Modelled on Innovate UK competition process
bit.ly/janetreach
1. About JiscJanet Reach:› £4M funding from BIS to work
towards a Janet which is "open and accessible" to industry
› Provides industry access to university e-infrastructure facilities to facilitate further investment in science, engineering and technology with the active participation of business and industry
› Modelled on Innovate UK competition process bit.ly/jischpc
1. About Jisc
www.jisc.ac.uk/about/vat-cost-sharing-group
VAT Cost Sharing Group› Largest in UK
(we believe)› 93% of HEIs› 256 institutions
participating
1. About Jisc
www.jisc.ac.uk/financial-x-ray
Financial X-Ray› Easily understand and
compare overall costs for particular services
› Develop business cases for changes to IT infrastructure
› Mechanism for dialogue between finance and IT departments
› Highlight comparative cost of shared and commercial third party services
Loughborough University Centre for Global Sourcing and Services - guest lecture
2. Cloud computing redux
2. Cloud computing redux
Photo CC-BY Jisc, from an original by Phil Wolff
2. Cloud computing redux
Photo CC-BY-NC-ND Flickr user m0php
› New products and services are increasingly being created “cloud first”
› For small firms and sole traders this can be a boon. Say goodbye to:– Servers under desks– Elusive “consultants”– Lost passwords
› Access to world class infrastructure– New skillset required +
new approach to costing IT
2. Cloud computing redux
Photo CC-BY-NC-ND Flickr user m0php
› New products and services are increasingly being created “cloud first”
› For small firms and sole traders this can be a boon. Say goodbye to:– Servers under desks– Elusive “consultants”– Lost passwords
› Access to world class infrastructure– New skillset required +
new approach to costing IT
2. Cloud computing reduxJisc brokered cloud deals: Google Apps for Education» The University of Westminster estimates that it saved £1m by moving to
Google Apps for Education for email and other online collaboration facilities. They also state that “an additional benefit has been the reduced time spent in systems and user support with a minimal number of calls for support for such a significant system”, and that moving to the cloud has “liberated staff and students from the smaller storage limits of the previous in-house solution.”
http://services.google.com/fh/files/misc/univofwestminster.pdf
» Ealing, Hammersmith and West London College have also migrated to Google Apps. They observe that “each year, 20,000 new accounts are created providing 600 terabytes (around 150,000 DVDs worth) of storage in less than five minutes.” Subsequently to this article being written, Google moved to offering free unlimited storage.
http://www.wlc.ac.uk/college/news/article.asp?newsID=4228
2. Cloud computing reduxJisc brokered cloud deals: Microsoft Office365» The University of the West of London moved its 14,000 students to Office365, and
observes that once a student graduates “they can maintain that Office365 account through the University for life. We can continue to supply them with information about the University, help them find their second job, their third job and so on. This isn’t just about collaboration while studying, it’s about creating a life-long connection between the students and the University.”
http://www.slideshare.net/Microsofteduk/university-of-west-london-case-study-office-365
» The University of Dundee migrated all of its 22,000 student accounts to Microsoft’s Office365 for Education service over a week. They note that this was achieved with zero down time, and estimate that Office365 “will save us at least £500,000 in infrastructure and staffing over five years.”
http://www.slideshare.net/Microsofteduk/university-of-dundee-case-study-office-365
» Now over 100 UK universities using Office365
2. Cloud computing reduxDogfooding› We moved
our own core infrastructure to AWS
› Estimate that this saved >£100K p.a.
› Cloud first / mobile first for new stuff
[Image credit:Mike Jones]
2. Cloud computing redux
› Amazon Web Services cost calculator
2. Cloud computing reduxJisc’s Amazon cloud portal:› Monthly invoicing - credit cards are no
longer required for payment› Itemized billing - consolidated across
users/departments› Billing in GBP, not dollars› Setting of budget limits for individual
user accounts or departments› The retrieval of service usage
information within own areas of responsibility
› Volume-discounts through aggregation across multiple educational institutions
2. Cloud computing redux
https://community.jisc.ac.uk/blogs/regulatory-developments
2. Cloud computing redux
https://community.jisc.ac.uk/blogs/regulatory-developments
2. Cloud computing redux
https://community.jisc.ac.uk/blogs/regulatory-developments
2. Cloud computing reduxThink tank feedback:› Actual and perceived cost issues
around public cloud, e.g. egresscharging versus anecdotal evidencearound “credit card professors”
› Institutions and funders strugglingwith shift from capex to opex – RCUKCloud WG will look at research view
› Need to raise awareness of sharedresponsibility for security, role of ITdepartment to facilitate
Amazon, Microsoft and Google at the cloud think tank
2. Cloud computing reduxOpen questions from Jisc’s recent cloud survey:
› 29% of the CIOs responding to our survey told us that they had no plans to use public cloud to support research at their institutions
› 31% indicated that they were reluctant to move business systems to the cloud
› 61% of respondents said that financial aspects of cloud computing were a major concern
We are aiming to address these points in Jisc’s Cloud Strategy.
Loughborough University Centre for Global Sourcing and Services - guest lecture
3. What’s next?
3. What’s next?
Three big ideas in our future of cloud report:
›Cloud as a utility›App as a Service›Building capability
Read the report: bit.ly/jisccloudfutures
›Cloud as a utility“Our key recommendation is that Jisc should work with the sector and public cloud providers to make it easier for institutions to switch between cloud providers and to migrate workloads between the public and private clouds – leveraging public investment in the Janet network.”
3. What’s next?
3. What’s next?
http://science.energy.gov/~/media/ascr/pdf/program-documents/docs/Magellan_Final_Report.pdf
›Cloud as a utility
›Cloud as a utility
3. What’s next?
http://science.energy.gov/~/media/ascr/pdf/program-documents/docs/Magellan_Final_Report.pdf
› App as a Service“Smartphones and tablets have established a culture of ‘package once, install a billion times’, but our colleges and universities still commonly package common applications separately and independently for distribution to users. This is inefficient and it diverts highly skilled IT staff from activities that could genuinely add value.”
3. What’s next?
See http://blog.martinh.net/2011/11/post-pc-manifesto.html
3. What’s next?
›App as a Service
3. What’s next?
›App as a Service
3. What’s next?
›App as a Service
3. What’s next?
http://www.datacenterknowledge.com/archives/2014/11/07/cerns-openstack-cloud-to-reach-150000-cores-by-2015/
›Building capability“It is clear from the results of the Jisc cloud survey that practice with established cloud technologies is still quite variable. We believe that there is a need to come together to share our experiences of what works, building capability at institutions and identifying areas where further intervention would be helpful.”
3. What’s next?
http://www.datanami.com/2013/09/23/cern_turns_to_google_for_datacenter_direction/
›Building capability
3. What’s next?IT = Innovation in Technology› Conventional wisdom: IT as a cost centre
– Is that how Tesco and Amazon see it?› Can you be replaced with a robot?
– Or an outsourcerer / shared service / SaaS / …› What do (or can) you do that gives your
organization a unique advantage?– May not be what you are doing now
› What do you need to learn or unlearn?– Discuss! Photo credit: CC-BY-NC
Flickr user Rain Rabbit
3. What’s next?
Example: Autonomous Vehicles› Capability:
– Do we have it in house?– If not: build, buy or broker?– New model or updated? Retrofit?
› Capacity:– Can we do it at scale?– How do we respond to changes in demand?
› Sector specific:– Shift from buying cars to: renting them, Uber
Photo CC BY-NC-SA Flickr user traftery
Photo credit: Google
Loughborough University Centre for Global Sourcing and Services - guest lecture
That’s all folks…
Except where otherwise noted, this work is licensed under CC-BY
Martin HamiltonFuturist, Jisc, London