cloud crm and on demand crm
DESCRIPTION
Cloud CRM has been gaining popularity amongst the business and is being increasingly used. The presentation gives an over view of what cloud CRM is, types, who used and how is it better than enterprise CRM.TRANSCRIPT
Cloud CRM and On-Demand CRM
Vinit BalaniPGDM03A047
What is Cloud CRM?
• Streamlines and harnesses a company’s customer data for improved customer service and overall revenue
• Technology does not live in an IT-based environment
• Billion dollar industry poised for tremendous growth
• Term has changed from “hosted” to “on-demand” to “SaaS” and now “cloud”, one thing hasn’t changed – NEED
Why Cloud CRM?
Different flavors of cloud CRM
• SaaS
• Private Hosting
• Managed Service
• Hybrid
Cloud based CRM providers
• Rapid Deployment
• Easy Upgrades
• Reduced Costs
• Low Upfront Costs and
better Operating
Expense Predictability
• Integration Woes
• Shortfalls in complex
processing
• Security Threats
• Adaptability Issues
• Optimization of OPEX
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