clover corporate profile

www.clovertourism.com

Travel..... “At every step guided by people who are the BEST”

Introduction

Clover Travel & Tourism (CTT) is a specialist medium sized company, providing you solutions for outbound, inbound and all other travel related services globally. Having set trends in the Travel Industry to provide Quality Service through innovation, technology and retain our valued customers through constant anticipation of their expectations. Along with teamwork, integrity, respect and service as our core strengths, we constantly create awareness of changing travel trends among our customers. In these years of providing travel services, the company has gained a large number of repeat satisfied customers being individual travelers or part of large company-corporate.

CTT offers customers a highly professional travel related services which include airline tickets, hotel reservations, car rentals, cruise bookings, holiday & tour packages, travel insurance, visa assistance, meet and assist facilities, chauffeur driven private car transfers at major cities worldwide and other travel related products thus making us a “ONE STOP TRAVEL SHOP”. We provide comprehensive travel management services to multinational companies (MNCs), small and medium enterprises (SMEs), government organizations, and our portfolio ranges from simple flight bookings and hotel reservations to complex group travel planning.Be it solving an out-of-hours emergency, offering on-call assistance or providing detailed management information systems (MIS) reports, CTT offers companies a 24 hour service that makes corporate travel both efficient and cost effective.

We understand that corporate travelers often have specific airlines, hotels and car companies they want to utilize. Our dedicated team understands individual company needs and is geared to provide personal travel preferences. The company management team comes with a remarkable blend of entrepreneurial and operational experience in the travel and tourism industry. We assure you the best of our services and online customer support always. We at CTT strive to make business travel as enjoyable as a vacation. In addition to providing quality service at the best possible price, our professional consultants draw on their vast experience and professional expertise to reduce stress on the business traveler.

Our founding principle of warm and welcoming service continue to motivate employees, and attract and retain customers and partners. Concurrently, our strong principles and best practices make it a truly dynamic organization.

Our Affiliations


StrengthWe aim to always exceed our financial goals and the expectations of our clients, our colleagues and our shareholders. We build our human resources by giving exciting opportunities to our own people, and bringing aboard new people whose skills enhance and expand our already strong base. We’re committed to growing our global footprint together with our customers.

IntegrityWe deliver what we promise, and only promise what we can deliver. We do what we say with warmth, humor, and a great deal of thought. (That’s why people enjoy working with us!) .We are natural partners with our clients, colleagues, and our community, and we are at our best when working together to produce extraordinary results. We create bonds that stretch across departments, organizations, countries and time zones.

Our MissionTo power our customers’ success by making the most of their travel investment, keeping travelers safe and enhancing the traveler experience.

Our VisionTo be leaders and trend setters in the travel industry, in all avenues of business that we are associated with.

Our ValuesWe look beyond the horizon to anticipate change. We deliver tomorrow’s travel, today. We push the boundaries of what we do and how we do it. We embrace the new and use it intelligently. We are passionate about shaping the next generation of business travel.

InnovationWe’re creative, and we love solving problems in new ways. With a

genuinely talented group of people, great products, open minds and clients with complex and unique challenges, we just can’t help ourselves.

ServiceBusiness travel isn’t just about technology and systems. It’s what we do for people with them that count. Simply put, we like helping people. We put our customers first, whether we’re talking about colleagues, clients or partners. Our talent pool within the organization is highly versatile, adaptable, capable and well-trained, offering world-class experience. The skills and competencies of our human resources are constantly reviewed and upgraded so as to attain the best productivity at the most economical cost. We continue to explore new business avenues, opportunities and relationships for mutual growth.


Airline Partnerships

Clover Travel & Tourism shares a very strong business partnership with almost all the airlines operating around the globe. Corporate deals, Group fares, Special fares and attending to special requirements to provide services of such airlines to our customers is the highlight of our strong partnership with these airlines including: Emirates, Gulf Air, Etihad Airways, KLM, Lufthansa, British Airways, Air France, Royal Brunei, Thai Airways, to name a few. We also cater to the low cost carriers, unlike, Fly Dubai, Air Arabia, Air India Express,Indigo,Spice jet, Pegasus and many more.


Scope of Services

Issuance of Tickets With our partnership and presence in the local market trend the central reservation systems (CRS), we CTT expertise in giving the Best Fare Available for your journey, with options of direct, connecting and low cost carriers.


Delivery of Travel Documents

CTT provides a free delivery service of all

travel related documents to all its

customers in the UAE, where for our

international customers we send

e-vouchers whenever required.

Visa Services We have been authorized by Dubai National and Residency D e p a r t m e n t , w h o h a v e provided us the quota for UAE tourist visa and Service visas, for incoming tourists for UAE. We also assist residence of UAE in obtaining worldwide visit, tourist or business visas for globally, may be it UAE, UK, Schengen, etc.With updated requirements as when applicable on real time basis.

CTT has very special rates for hotels worldwide. These rates on occasion are much cheaper than the corporate rates being provided by some hotel chains. As and when required we will be more than happy to provide you with the hotel rates for specific destinations requested. We ensure that confirmed rooms would be held for late arrivals if prepayment has been received for the room reservation, or for last minute hotel bookings a room can only be guaranteed for late arrival if a credit card number is made available.

Hotel BookingsCTT offers a comprehensive solution to the hotel challenges your travel program faces every day. We give you the efficiency and the best rates —guaranteed— to help you realize significant savings. And, only CTT has a comprehensive offer that includes new innovations that put the latest hotel technology and information in your travelers’ hands. CTT helps you drive more savings, bring more innovation to your travel program, and improve your travelers’ experience.


Airport Services & TransfersFor arrivals into Dubai International Airport, CTT staff can meet and assist passengers if Management requests the service in advance. "Marhaba" service can be arranged for arriving or departing passengers at a nominal cost. For commercial accounts with a large turnover, we can provide this exclusive service to key management without any charge. We can arrange for airport transfers to and from any airport in the U.A.E. Selected Airlines offer free private car transfers for First and Business Class passengers departing or arriving from the U.A.E.

Overseas travel insurance CTT provides, travel insurance for individuals, families and groups covering globally. We have the wide range of products, policies and coverage’s to suit all means of travel, thus making the journey hassle-free. Our Travel Insurance policies cover Local Tours as well as International Travel and special Corporate Deals for the following areas:

• Loss of baggage (checked)• Bounced Hotel / Airline Bookings• Missed flight connections• Personal Accident• Trip Cancellation due to hospitalization, death or curfew.• Emergency Hospitalization / Death

Performance StandardsWe at CTT are proud of the services that we offer to our clients and do not compromise on the quality offered to them. Our standards are very high and we ensure that all our staff is trained to offer the same standard of service as required by our Management. Standard response time for flight bookings on phone, Fax and email is ASAP. International inquiries such as hotels, car rental, train passes, the standard response time is 24 hours.

Groups & MICEFrom a routine business update to the award trip of a lifetime, for Group movements, Incentives

Meetings& Events helps its clients g i ve re c i p i e nt s m e m o ra b l e

experiences to deliver maximum value from every occasion. We have the creativity,

knowledge, and expertise to ensure your event meets your organization’s strategic objectives and delivers significant return on investment. We will help you develop event concepts that meet your business objectives, then plan, fulfill, and execute events that accomplish those goals. Do you need end-to-end event management, detailed reporting or simply logistics support, either way.

Car RentalsCTT can offer the best of car rental services, world wide. Our resources can service you from economical car, to the luxurious brands. You can rent for self drive or chauffeur yourself as per your needs. normal market rates.

Scope of Services


Packaged Tours / HolidaysWe at CTT master the art of tailor making packages for individuals, families, corporates and groups. Let our highly skilled resources are well versed with global tourism attractions and have a high experience in getting the Best for your holiday, business trip. You can holiday at an incredible range of destinations, fly the airline of your choice and stay at hotels of your choice. You can opt for transfer in the luxury of your private car or enjoy meeting an international mix of co-travelers on the seat-in-coach (SIC) transfers we offer you a wide range. You can enjoy a large variety of sightseeing options and excursions to experience and explore your holiday destination.All you have to do is to decide where you want your employees or business partners to go for a travel incentive scheme and we’ll take care of every other tedious detail. We have a number of unique services to put you completely at ease. Our international network will ensure that no matter where you are in the world, you will always get the best of services. CTT experts have

travelled extensively around the world, so you can be assured of a vast bank of knowledge. Every hotel, excursion and journey has been carefully considered and our destination experts leverage their deep knowledge

and strong relationships to select the very best local guides and accommodation, without compromise.

CruisesThe relationships we've built with all of the world's leading

cruise lines are among the industry's strongest, affording our customers access to cruising's best-available fares

and an ever-growing selection of exclusive and valuable bonus offers: find a lower price advertised

elsewhere, and we'll match it or beat . We at CTT deliver you the best cruise experience partnering

with RoyalCaribbean, Costa, Norwegian cruises, celebrity cruise, Cunard Cruise, MSC Cruise,

Princess Cruises, Disney Cruise, Star Cruises and many more. We make sure you enjoy the holiday to the fullest.Every experience with CTT becomes a new chapter in the story of your life and in the lives of those who accompany you on your journey. We take every element of your experience to heart. From the moment you imagine what your adventure could be, to the day you return, our goal is to assure a memorable and positive experience.

Scope of Services
