ONLINE GRIEVANCESREDRESSAL SYSTEM

12.05.2016 (DCs)

CM WINDOW

HARYANA

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At a Glance

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Deputy Commissioner Total Receipt Overdue ATR Sent Clarification

Panipat 4516 266 20 138

Karnal 3004 360 32 112

Sonepat 2267 295 199 60

Rohtak 2215 206 43 88

Jhajjar 1695 255 42 97

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Deputy Commissioner Total Receipt Overdue %age

Karnal 3004 360 12

Sonepat 2267 295 13

Panipat 4516 266 5

Jhajjar 1695 255 15

Rohtak 2215 206 9

Overdue-wise

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CLARIFICATION SOUGHT BY C.M. OFFICE

Deputy Commissioner

Total Receipt

Overdue ATR Sent Clarification %age

Panipat 4516 266 20 138 87

Karnal 3004 360 32 112 77

Jhajjar 1695 255 42 97 70

Rohtak 2215 206 43 88 67

Sonepat 2267 295 199 60 24

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PENDING FOR SUBORIDNATE MARKING

Deputy Commissioner Pending for marking

Jhajjar 15

Panipat 11

Karnal 4

Rohtak 3

Sonipat 0

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Deputy Commissioners Grievances pending

Jhajjar 3

Panipat 2

Karnal 1

GRIEVANCES REGISTERED IN 2014

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GRIEVANCES REGISTERED IN 2015

Deputy commissioner Grievances Pending

Karnal 106

Sonipat 73

Panipat 59

Jhajjar 48

Roahtak 38

Brief

On the qualitative defects in the ATRs beingreceived from different departments.

Now that majority of the ATRs are being receivedwithin the stipulated time frame, anotherproblem regarding qualitative aspect of theaction taken is a cause of concerned. By seeingthe various reports being submitted the defectsin the ATR received can be categorized (eventhough not exhaustively) into nine categoriesbriefed.

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CATEGORIES OF DEFECTS IN ATR’S RECEIVED

• Disposal on Interim reply. • Incomplete and vague replies.• Disposed off citing non availability of record or persons

or officers or complainant or the delinquent.• Non joining of the complainant• No action even then disposed off.• Wrong attachments / incorrect details or attachments /

Absence of attachments mentioned to or referred to in the reply.

• Delinquent found guilty yet no action.• Overdue without any reason.• Enquiry marked to the same official against whom the

complaint was made.

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BDPO concerned wrote letter to sarpanch concerned thereafter no action.

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Complaint of poordrainage due constructionof road resultantly theplinth of the road gotincreased. Matter ispending since dec 2014.

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00807/2015DSP concerned specificallymentioned in his report that thematter relates to DC office . Butstill DC jhajjar is seekingclarifications from the SPconcerned

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Matter was dispose of by DC office without going through the report.

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27445/2015Matter of encroachment insome village. Matter is pendingfor demarcation since march2015. Whenever clarification issought matter is being disposeof with this type of stereotypereply.

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KARNALOrder of police help wasmade on 21.05.2014 till thedistrict administration failedto get the police help. Matterof encroachment.

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16370/2015BDPO has sent a letter toDC concerned that matterrelates to tehsildargharaunda still the DCconcerned soughtclarification from theBDPO.

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Reply was sent after 15 months that too interim in nature.

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The factory is stillrunning in aclandestinemanner as per thecomplainant heeven showed thephotographs fromwhich it can beclearly bedeciphered thatfactory is runningeven after thesealingproceedings. Asper the instructionissued by theDirector ULB whilesealing a factory itis mandatory forthe officer todisconnect theelectricityconnection.

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01849/2014 karnalSubsidy not paid. Was shown in previous meeting too.

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13250/2015Complaint ofencroachment.Unsigned report. Noaction after this reporteven after so manyclarification from CMO.

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Panipat 04433/15Complaint of someemployee. Reportforwarded by DCconcenred ismisleaeding andsame verycarelessly croppedit can’t bedeciphered haswho has preparedthe same. Noaction was doneeven after 4-5clarifications.

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All the interimreplies are same.BDPO bapoli failedto the police helpsince jan 2015.These sorts ofreport are beingforwarded by theDC office withouteven goingthrough thecontents. File hasmoved more than125 times.

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Pending for sub ordinate marking since january 2015.

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Rohtak 112911/2015Complaint striking off thename of complainant frompensioner’s list. Interimreply. There after noprogress even afterclarifications .

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16677/2015Dispose of on nonavailability of record.

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As per report matter is pending withDC concerned but the same is beingdispose of the DC without goingthrough the report. No reply wassent even after repeatedclarifications

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SonipatNon payment of salary of a operator and matter was dispose of this reply.

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Unsigned report.

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Order of court tocorrect the mutationbut till date tehsildarsonipat is unable totrack the record.Pending since may2015.

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Pending with tehsildar sonipat without any reason.

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There were 2 greivances in asingle complaint. But the DCconcerned is not using themultiple marking system anddisposing off the same in thisreply.

Thanks

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